Great Owner there.
Steven S
Customer Reviews for Celestial Flooring and Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Excellent service and great experience! Thank you!
DONNA ODropped off the trailer and no-one was there, it is a good location though, easy to find and plenty of room. I would have preferred having someone there to verify my return.
Robert ACelestial Flooring/UHaul took my trailer back -with the door jammed wide open - and said they would send it back for maintenance to resolve the issue. I appreciated that. I have a bad knee and can't stand for long enough to coax the door back down ( it resisted movement in both directions!).
Laird WKeith gave me great service, explained everything to me. Merci.
Jean DJust keep doing what you are doing
Lorri CKeith is awesome.
james hKeith was really helpful and accommodating but the pick up/ confirming our reservation took an hour and we were the only customers in the store. It was a bummer to have to wait so long when we had a long day ahead of us. Aside from this location, the reservation process for UHaul was a nightmare. We booked our truck and auto-transport 3 months in advance and were told two days before our pick up that we may need to drive 5 hours to get our truck, after confirming the pick up location 3 separate times prior. It seems like there are a LOT of issues between neighborhood dealers, UHaul stores, and the national UHaul team. Every single UHaul dealer we connected with said the system was down or slow and it caused them a headache. Our reservation was updating differently with each UHaul location and it was a pain.
Noah BThe big problem I had was with Missoula. The staff was rude and disrespectful. Trailer installation was satisfactory as was Nicholas the mechanic.The rest of the staff acted like an insesteiious close family and went out of their way to be rude. Numerous times I asked to speak was denied and never did make contact with him or her.
Ronald JExcellent service and very helpful!
VINCENTF DKeith was very helpful and I would go back again. Excellent service à la clientèle.
Scott CDid not know answers to questions about exact rental period. When we asked about movers on short notice, he said not possible. We later found some movers who said they had a business card with this place, but the Celestial Flooring guy did not offer us any cards.
Patricia KThe drop off location was supposed to be open but wasn't for the return. I cleaned that truck inside the can and in the back and was charged a $25 fee 2 days after I returned it. I also cleaned the car carrier that was caked with mud when I picked it up so I know that wasn't it. I was also charged extra mileage how am I supposed to keep it under their recommended mileage when I live 54 miles from the pick up spot. That's 108 miles more I had to travel just to get the equipment. I returned the truck a day early and still get dinged. I could understand if they were there to show me what was dirty but they weren't but they were suppose to be so they can just claim it was and get an extra $25. Rip off!
Brian RVery personable staff!
Vincent VGive leeway for going online to drop off after hours/ weekends, took 15 minutes to complete because of not great phone service and was charged another full day. I dropped the keys in a lock box that wouldnt be opened til Monday. The truck was just gonna sit all weekend no one could have used it anyway.
Kelly AThe overall business building is a mess. Unfortunately, pretty typical for remote Uhaul locations.
Roger AGreat advice from the friendly folks in the office, and they took the time to make sure I was comfortable with the truck’s operation.
Bim RSatisfied with present status!
JAMES VThese guys were great, friendly and helpful.
Robert AI have dropped 2 trucks off had problems both times! They charged me extra for dropping it off there. They wouldn't credit me for plastic wrap I bought from U-Haul then wouldn't give it back to me a day later. When I dropped it off on a Sunday they called me on Monday and yelled at me for dropping it off empty! I told them they needed to turn the key on to get the reading and they hung up on me so I called them back and they said I was fine on the fuel. Without an apology! I have to rent 2 more 26' trucks in the next 3 weeks and dread renting from U-Haul now!
Jason PLocation closed on sunday. took an hour! on smart phone to retrieve keys to truck..horrible!
cookie gThe only complaint is the guy left my driver's license on his desk without returning it to me before I left. I had to go back and get it. Other than that great experience.
tim kKeith was fantastic! Thank you so much!
Alysia CVery friendly and knowledgeable. They were able to get me set up perfectly.
KATHY NExcellent service. Keep up the good work & thanks a lot - Scott Bloom
scott BExcellent customer service.
Donald BOnly thing I was disappointed with was the steady stream of water running down at the drivers door soaking me getting in and out of the cab. I know you can do nothing about the weather.
carolyn hService was very professional. Trailer worked great. I'd do it again.
Adam RWould have liked to have cruise control. Would seem it would be there. Everyone I worked with was first class. In the stores and on the phone. Merci.
Kenneth MVery efficient! In and out!
JAMES VSpeed up your notification process. I reserved my trailer at 8:00 a.m., for a 9:30 pickup and walked in at 9:23 and the location had no idea I was coming. Everything went smooth as glass, but they were surprised to see me. Awesome customer service.
Robert WSome kind of step to get into the truck. Ground to door threshold is too high without a step of some type!
JAMES VThis location didn’t have the hand truck that had been reserved
KAREN LWas told they would be open at 8:30 am. It was a 45 minute drive to get there. I was there at 8:15 am. Sat around for over 35 minutes, no one was around. Called number for business and got answering machine. Finally called U-haul and they did everything over the phone. I hooked up to the tow dolly myself. I believe if your told they would be open at a certain time then they should be there and ready to start at that time.
Shawn RDidn't get any reimbursement of funds for over fueling but the experience was a good one for my first time moving on my own.
Debbie BDealer didn't hook up trailer correctly. It fell off the ball after 6 miles.
DAVE RGreat to work with. Would rent again!
brian mWe made an extreme effort to come to Stevensville Friday, from Great Falls Mt. because this service is NOT open on Saturday. He would come down if he "HAD" to but did not prefer it. AND he was adamant that he NEVER worked on Sunday. If we had known our work crew could not show til 2:00 Saturday we may have insisted on a Sat pick up time. We hired temp help and had nothing scheduled until after we picked up the truck. We absolutely did NOT have enough time to load and get back by our 48 hour deadline. We missed it by two hours and it was extremely painful to race for us older folks. This gentleman also apparently has some issues with his computer for booking U-HAULS. Although an hour away, we will use a Missoula location should we ever need one again for this location.
terry wBe open on Sunday to return the truck to a person, not just put the keys in a box.
ROBERT GNot one thing!
jc jThe service was great and they were courteous and very professional they explained everything and answered all my questions
sharon tThis was great service.
Carol MProblem I had was people on the 800 number that did not set this up correctly and then double billed me. The location manager is great but telephone service is pits. Don
don jWe dropped off after hours.
Eric N