Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The facility provided for all of my storage needs for more than 5 yrs. I never had any issue, ie: billing, access, or safety of items stored. The facility is run very well.
Donald Fickert
|
Expérience générale
Évaluation :
5
Always great at this location
RANDALL BOLEN
Évaluation :
5
Open earlier. Even 9 am would be ok or let pick up night before
William Blumhorst
Évaluation :
5
Excellent customer service at the location. Personnel was very friendly. Will definitely recommend this location.
Vonnetta Mayo
Évaluation :
5
The attendant has our truck already warmed up and ready to go when we arrived at the designated time. She did a great job!
David Miller
Évaluation :
5
Very friendly knowledgeable staff.
Michael Deal
Évaluation :
5
It doesn't matter if you're coming, going, or haven't figured it out yet, the store-n-lock is the place to go. They've got super convenient hours, rentals, and the storage unit was very clean and well maintained. The staff is as friendly as your favorite grandparent is on your birthday. 11/10 would recommend to anyone and everyone.
Zach Groening
|
Expérience générale
Évaluation :
5
Best srorage facility around celina would use them again and easy to enter and exit
Nick Weaver
|
Expérience générale
Évaluation :
5
Your storage facility was just what we were looking for. It was convenient to our home from which we made many trips. Jessica was very friendly and helpful to our needs. We will certainly recommend your facility to anyone who is looking for storage space. Thank you very much.
Robert Cox
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
dennis morehouse
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Vermeersch
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Stoody
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Keeling
|
Expérience générale
Évaluation :
5
Attendant was super pleasant across entire pickup process, with helpful suggestions for my rental. Very positive rental experience, will use this location again in future.
William Badgett
Évaluation :
4
Jessica was amazing and super helpful. The corporate office however was NOT. They extended the rental agreement for another customer which left us without a truck. After we had already driven two hours from out of town to get the truck, we ended delayed for 5 hours and then had to drive almost an hour to get a truck 45 miles away. We were very disappointed with the corporate offices of uhaul.
Cindy Taylor
Évaluation :
5
Didn’t get reimbursed for unused miles
john toney
Évaluation :
5
The gal behind the desk was super friendly and helpful. I think she needs to hear that she was awesome. Maybe have available clips to purchase the chain did not want to fit my hitch.
sheryl scott
Évaluation :
5
Got the job done and after hours rental worked flawlessly. Thank you! I will definitely rent from here again in the future when I need to.
Jamie Reier
Évaluation :
5
Equipment return was fast and easy. Staff was very friendly and efficient.
John Placie
Évaluation :
5
Customer service was great. Very helpful.
dan arnold
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary Searight
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kevin Sprague
Évaluation :
3
You can ensure the customer picks up what is being rented at the same location. Ridiculous going to multiple locations when it should be one especially considering the gas and time.
Scott Mallory
Évaluation :
5
Great staff! Well organized and extremely easy!
Matt Hodge (MJHodge)
|
Expérience générale
Évaluation :
5
Roof leaked, steering wandered some
Ted Hiday
Évaluation :
5
Very knowledgeable and helpful.
Joanne Rochford
Évaluation :
5
Customer service at this location was great! I forgot to rent a dolly when I made my reservation, and picked up my truck after the office had closed. (Love mobile pickup!) The next morning, I called to see if I could get a dolly added to my reservation and the woman helping me was so nice and got my reservation updated very quickly. I was able to pick up my equipment about 10 minutes later, which kept us on our moving timeline. Big thanks to such a kind and helpful staff!
Kellie Shiekh
Évaluation :
2
Hard to find!
kevin hughes
Évaluation :
5
Everything went well. Staff was pleasent and helpful. No recommendations at this time.
Lisa Nickson
Évaluation :
5
Just sold my travel trailer or would still be there. Thanks Doug
doug fickert
|
Expérience générale
Évaluation :
5
Between Piqua,and Celinas location they were absolutely the most helpfull people to work with.John and Jessica were professional, but not rude,very polite,helpfull I'd absolutely recommend both locations
rita romer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kane Moeller
Évaluation :
5
Le client n'a pas laissé de commentaire.
George Ranly
Évaluation :
5
Everything was very professional and positive. Will certainly call this location again.
Franklin Combs
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Kemper
Évaluation :
5
The agent was very pleasant and professional. Also it was nice to drive a low mileage vehicle. The best rental experience so far!
Douglas Marritt
Évaluation :
5
Again, the staff was great and friendly!
Stephanie Sellers
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Neumeier
Évaluation :
5
Great rental experience. The customer service rep was excellent!
David Miller
Évaluation :
5
Really nice place to store stuff friendly service
Austin Baker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike Husted
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kyrsten Walton
Évaluation :
5
Le client n'a pas laissé de commentaire.
william gressock
Évaluation :
4
Le client n'a pas laissé de commentaire.
David Rosado
Évaluation :
3
Make sure the equipment is clean
Arlane Crawford
Évaluation :
5
I will continue to utilize U-Haul as long as Jess is involved. She is fantastic at her job.
CORY STROMBLAD
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremy Weitz
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candi Walker
Évaluation :
5
Le client n'a pas laissé de commentaire.
Susan Groening
Évaluation :
5
Le client n'a pas laissé de commentaire.
jan wierman
Évaluation :
1
There was a roach in my trailer!!!!
Jenna Douglass
Évaluation :
5
The vehicle was clean and operated smoothly. However, the air conditioner needs to be serviced. While it provided some cool air, it was by no means operating correctly for our 90 degree round trip drive to Bowling Green State University. During both check-in and check out...the service and friendly attitude of Jessica was oustanding and you just don't see a lot of that anymore. She is an asset to U-Hall.
Kurt Kuffner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold Newby
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ted Torge
Évaluation :
4
Truck was very old and can use updating
ken schnipke
Évaluation :
5
The online check-in process was difficult, but Jess in the office was great to work with. Working with U-Haul was an overall great experience.
CORY STROMBLAD
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARB SPENCER
Évaluation :
5
Customer service when making the reservations and when picking it up was top notch. Very polite, friendly, and extremely helpful.
Dorthea Mueller
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin Linniman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald Koester
Évaluation :
5
Le client n'a pas laissé de commentaire.
LORI BADER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reamond Card
Évaluation :
4
Online after hours check in out is nightmare
Vincent Barnhart
Évaluation :
5
The lady was super friendly and extremely knowledgeable about what my needs would be. This was the best experience ever renting a U-Haul.
RICHARD MORRIS
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD MAIER
Évaluation :
5
Customer service was great!
Danil Schreima
Évaluation :
5
Very clean and organized.
DeAndre Jackson
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Higgins
Évaluation :
4
Le client n'a pas laissé de commentaire.
Colin Waltmire
Évaluation :
5
Very helpful in resolving issues due to leaking roof
Cynthia Huffman
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD MAIER
Évaluation :
4
Did drop off after hours. Easy process on location. Many issues with uhaul website.
Lucas Vanwoert
Évaluation :
5
Inside of truck was dirty lots of dog hair!!
Melissa chaney
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin Carr
Évaluation :
5
Staff was courteous and helpful
THOMAS ANGST
Évaluation :
4
Le client n'a pas laissé de commentaire.
Emily Bruns
Évaluation :
5
Great place.. Staff is wonderful. Will use again in the fall.
Robert Brown
|
Expérience générale
Évaluation :
5
Nothing needs to be improved. Jessica is amazing and goes above and beyond!!
Linda Myer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Bell
Évaluation :
5
Best Uhaul place I ever dealt with.
Peter Dembowski
Évaluation :
5
lady who mans the Celina ohio store is professional and helpful highly recommend. all good and I will be back due to moving for at least 2 more rentals, thank you
Tim Wright
Évaluation :
5
Le client n'a pas laissé de commentaire.
Billy Litmer
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Layman
Évaluation :
5
Everything was great. Very friendly service.
SHANNON SKIVER
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEROME FRANTZ
Évaluation :
5
Equipment was ready and check in was no hassle. Polite and helpful staff.
RUSSELL MILLER
Évaluation :
5
Everything went very well. Jessica was a pleasure to deal with and as far as I am concerned, there is really nothing I can think of that would of made it any better.
JOHN PLACIE
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alvin Parmiter
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUSTIN CONVERSE
Évaluation :
5
As long as you have Jessica at the front desk, no improvement needed..She is Amazing..Very knowledgeable, and helpful..I've been a customer at this location several times the last few years and she is the Best !!
LARRY WALKER
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH BERGMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
THERESA KITTLE
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROLYN BRAGIEL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Koesters
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joanne Rochford
Évaluation :
1
Do not rent from UHAU, dropped truck off on day expected and they charged extra day. Truck was terrible, pay 90 to fill up and drove 150 miles and had to fill again. Highly disappointed.
JOHN GUDEMAN
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENNIS RICE
Évaluation :
4
The truck I rented was filthy and disgusting dirty inside. With the problems of COVID in todays world you would think they would clean interior between each use. I had brought my container of wipes along just in case it was dirty. Thank God I did!!!!
NANCY BAUER
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah Davidson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin Everhart
|
Expérience générale
Évaluation :
5
The storage unit was well hep up and secure would recommend these storage units to anyone
Larry McNaughton
|
Expérience générale
Évaluation :
5
The customer service rep. , Jessica, that works there on a regular basis is an outstanding employee! She is always very professional, extremely helpful, and very friendly. She always has a smile and always gets the job done. Definitely an asset to the company.
Phillip Stambaugh
|
Expérience générale
Évaluation :
5
I hear the parking lot will be paved which should eliminate the gravel dust. each time I visited my car had to be washed and also cleaned inside from the gravel dust. each unit's door is covered in spider webs which means there are lots of spiders that get into the stored items and carried home. I had some in my car from transporting. Something should be done to mitigate the spiders.
Kevin Jones
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lois Lichy
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMY BARNT
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric Clausen
Évaluation :
5
Le client n'a pas laissé de commentaire.
AKASA BENTON
Évaluation :
5
Friendly staff. Eager to help!!
JAMES MILLER
Évaluation :
4
Le client n'a pas laissé de commentaire.
JERALD MOEDER
Évaluation :
3
Windshield was a mess both inside and out and the inside of truck was not swept out good....I had to do it myself....
JAMES HALL
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol Prenger
Évaluation :
5
Clean modern storage facility with plenty of space to get your items in and out. Good access to Celina and not far from the lake for folks with boats.
Derren Bush
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kellee Carpenter
Évaluation :
5
Thanks!!!
Ted Hiday
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEAN FELLA
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marc Dyrness
Évaluation :
5
Le client n'a pas laissé de commentaire.
William Richards
Évaluation :
5
Everything was clean and secure, even 6 months later. Reasonable prices and the staff is very courteous and knowledgeable.
Jan Heiser
|
Expérience générale
Évaluation :
5
It has always been a pleasure to work with the staff at Celina Store N Lock. Thank you.
Christopher Cornyn
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aaron Wilson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Logan Heiby
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Collins
|
Expérience générale
Évaluation :
5
Had unit for 5,5 years. Was satisfactory and clean except for mice. There were mouse droppings all over my stuff when moving out and two dead mice in the unit that I found. Fortunately, so far, they did not get into too much stuff. Definitely in some boxes and mouse urine on many boxes and cloth covers over furniture. Please do more to get rid of the mice. Decon works great and I should have used some in the unit and so should you, the storage owners.
JANE DAVIS
|
Expérience générale
Évaluation :
3
I showed up to get my unit on the day of my reservation. There wasn't any available. I don't recommend reserving online. It was not fault of Celina Store N Lock. They were very nice and helpful.
Carrie Kittle
|
Réservation
Évaluation :
5
I went to sign my contract and the lady working at the counter, I believe her name was Jessica, was absolutely fantastic. I know our stuff will be safe there. It was a wonderful experience.
lindsey karner
|
Réservation
Évaluation :
5
Facilities were clean and the staff were very helpful.
Stetson Miller
|
Réservation
Évaluation :
4
The lock was hard to slide open.. I had to use a hammer to get it to slide so I could open the door. Other than that, everything went as planned.
Amy Barnt
|
Réservation
Évaluation :
4
Propre
Jeanel Kohnen
|
Réservation
Évaluation :
5
The lady handling the situation was very knowledgeable and helped us find a unit to fit our needs when we realized what we reserved was too small.
Justin Ford
|
Réservation
Évaluation :
5
Everything went smoothly and Jessica was very knowledgable about her job and friendly. I enjoyed my service and was able to move all my belongings in at a reasonable pace and securely. Merci.
Jessica Grice
|
Réservation
Évaluation :
5
very fast and smooth
Tony hines
|
Réservation
Évaluation :
4
We will be back in the spring have a wonderful holidays!
DAVID HORNE
|
Expérience générale
Évaluation :
4
Very great place
Amanda Regedanz
|
Réservation
Évaluation :
5
Excellent service, unit is smaller than advertised online
Randy Hines
|
Réservation
Évaluation :
5
Good experience
LEAH GROVE
|
Expérience générale
Évaluation :
5
I have used storage facilities all over the lower 48 U.S. This is the cleanest, most professional, and organized operation yet. Jessica...great job!
JETHRO MONTGOMERY
|
Premières impressions
Évaluation :
5
Clean and dry. Lady at the front desk was very nice and helpful!
BRITTANY MCGUIRE
|
Premières impressions
Évaluation :
4
Clean area. Office people are kind and efficient.
Privacy Request
|
Premières impressions
Évaluation :
3
The staff are very friendly and helpful! Great facility!
Privacy Request
|
Premières impressions
Évaluation :
4
No problems , just as advertised
Privacy Request
|
Premières impressions
Évaluation :
4
Unit was clean and dry
Privacy Request
|
Premières impressions
Évaluation :
2
I received a phone call requesting me to come back in. The representative had forgotten to have me sign the agreement. This is very difficult for me to do considering the hours I work.
Privacy Request
|
Premières impressions
Évaluation :
3
I didn`t even use the storage locker because I got there too late. Just doing this review to get $6,95 refunded.
Privacy Request
|
Premières impressions
Évaluation :
5
Associate very helpfull friendly and professional. Unit was well maintained
Privacy Request
|
Premières impressions
Évaluation :
5
At first the size I got was too small but they let me know as soon as a bigger unit opened. Very nice employees
Privacy Request
|
Premières impressions
Évaluation :
5
Very nice customer service. Very clean facilities. I couldn`t be happier with the service I received.
Privacy Request
|
Premières impressions
Évaluation :
4
I had no problems at all.
Privacy Request
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.