Customer Reviews for Celtic Speed Motorsports
(Concessionnaire U-Haul dans le voisinage)

562 évaluations

134 Braken Rd   Montgomery, NY 12549
(Rear Lobby 1)

(201) 529-1725

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(201) 529-1725

134 Braken Rd
Montgomery, NY 12549
(Rear Lobby 1)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam - dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYD D. 
Évaluation :
3

Way to far from my home, not conveninet

KENNETHI K. 
Évaluation :
3

Uhaul have availability at 1st location or second.

DARRELLARTHUR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYR M. 
Évaluation :
5

Simple process using the app and no fuzz picking it up at the scheduled time. Process takes about 5-10 minutes, depending on your pace.

Herminio N. 
Évaluation :
5

Very courteous, extremely helpful.

MICHAELRHOADS B. 
Évaluation :
5

Everything happened as stated. I am well pleased.

Patricia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDJ P. 
Évaluation :
5

Provide commercial vehicle route details and or warnings about parkways

Jason T. 
Évaluation :
5

5 stars location and service!

AMITAI C. 
Évaluation :
5

He was so helpful from the phone call to the visit! No improvement needed

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM W. 
Évaluation :
3

Better self check in process on cell phone, would not work on my cell, location services are active on the phone, but the self check in would not work, had to use friends cell phone, if I was alone, would not be able to complete self check, would be waiting on hold for an hour with uhaul

JACOBD R. 
Évaluation :
5

Better signage out front, better access to parking.

Dennis A. 
Évaluation :
1

The pick up location was great, very friendly and professional. The U-Haul corporation has a lot to be desired. They waited until the evening before I was scheduled to pick up the equipment to call and tell me I had to go four counties away, a 90 minute drive each way, to get the equipment instead of my local dealer 2 miles from my house. They should have transported the equipment to my dealer or given me more notice. Not a great business model. What happened to customer service being job #1?

BRUCE A. 
Évaluation :
5

Clean the vehicle. It had what appear to be Doritos and dirt on the carpet. Assuming that's part of clean.

Herminio N. 
Évaluation :
3

I ordered a dozen blankets, which were not in the truck as I was told they would be. Called 3 times to try to get some, waited on hold over 20 minutes each time, never got any. I was told I would be refunded for the charge, but never was.

Roland W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
1

This location does not accept returns and is not actually in business at this address. I had to return the truck at another U-Haul location without any guidance or assistance - wait times on hold were 30+ minutes and there is no chat function on the website. Just a huge mess, will never rent from U-Haul again for a one way move.

Eric P. 
Évaluation :
4

Hard to tell from just the reservation info that we'd have to drive around to the back of the building to find the truck - no signs except for seeing the truck back there - but after that it was smooth sailing, there's no need to have anyone there to help you, just use the uhaul site on your phone and you'll get a code to get the keys out of the lock box. If you need help from someone, maybe do not choose this location as that could get confusing and they're closed on the weekend.

Stefan M. 
Évaluation :
5

The truck I was given had a horrible odor. Besides that, everything was fine.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWAR Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
1

No WiFi in that location so it was extremely difficult to get service! We had to drive around looking for WiFi just for the app to work! Horrible location

Jeffrey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoph C. 
Évaluation :
4

Location difficult to find because there are no signs. Now that I know where it is and how the system works I would rent again.

Gregory E. 
Évaluation :
4

Contactless pick up is a little confusing. It would.be smart to give customers a heads up with what to expect. Perhaps give them an opportunity to upload documents needed beforehand. A passport!? The truck was clean and ready though. Once I got through the process, I was on my way.

Valerie G. 
Évaluation :
5

Everything is great, easy and fast!

MARIMILDR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared E. 
Évaluation :
4

The process to retrieve the key was too complicated I spent almost almost 2 hours to get the key from the lock box. I was beyond frustrated.

Ndidi R. 
Évaluation :
3

The van needs to be cleaned. There is insufficient signage to locate the office.

IDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB P. 
Évaluation :
5

Best rental experience I ever had

joanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

My original pick up date/time was for Sunday. When arriving to pick up self truck and following all instructions the truck was completely blocked in by another U-Haul and I could not get the truck out. I then called the company where truck was stored and then were off for the day. I called U-Haul they told me it could be fixed and I waited on the phone back and forth for two hours while they tried to make new accommodations then finally said they would give me another truck on the lot, they then did the contract and gave me the numbers and that truck too was blocked in. They told me there was nothing they could do and that they could only accommodate me at another location which was 45 minutes from mahwah. This was absurd as we were already waiting around two hours I had to cancel my move for the day and try again the following day. The following day all went well however I am now being charged to separate charges and would like an explanation. Our U-Haul experience was horrible and I would never recommenced again to anyone

Kaitlyn F. 
Évaluation :
5

Great service. No over charges (besides taxes). Quick in-and-out

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEVE L. 
Évaluation :
5

The staff is great and worked around my schedule. I rented a 15 foot truck and it was in good condition and I had no issues. Finding them isn't difficult, their entrance is in the rear of the office building, with the uhaul trucks standing out front.

daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B. 
Évaluation :
5

The van that was rented had a tire that was very low on air. We notified uhaul and a person came to our location and added air.

Frederick L. 
Évaluation :
5

The guy was very nice and helpful

Lana L. 
Évaluation :
5

Olivia was super helpful !

Diandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
3

Display in front of the building

Pradeep K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ridgewood M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP T. 
Évaluation :
5

I was serviced like a king truck was great I will be recommending this location in Mahwah to everyone!!!

thomas F. 
Évaluation :
5

Very efficient and nice to work with. Van was just what we needed to move our dining room set.

Leslie B. 
Évaluation :
1

It was extremely difficult to find the drop off location. The instructions were terrible and this company's name was not anywhere on the building. The only way I knew that it was the U-Haul drop off was I saw some other U-Hauls parked out back, behind the building. There was no place for me to park so I had to park in front of other trailers. Terrible.

Daphne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Drop off was easy

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
4

Running lights on trailer were not working. But puck up location was easy and friendly.

Connie K. 
Évaluation :
5

First time user, would be helpful to know that setting up a reservation on the phone with the local agent on Friday does not set up your account when you need it on Sunday morning to access the keys. Account set up should be done first, before rental or it does not show up on your account. Sunday morning, local agent number went to voice mail, 25 minute wait on U-Haul 800 number hold, very helpful phone staff walked me through the account set up process, it requires phone-a-friend as a reference so be ready for that. Also, don't drop keys into the lockbox before you realize the 24/7 web checkout service requires photos of the mileage & gas...

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paige B. 
Évaluation :
3

I ordered a van in Fair Lawn NJ for the next day. I was sent to Mahwah (20 mins away) to pick it up. It didn't have EZ-pass and most of NY/NJ is now EZpass ONLY.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina J. 
Évaluation :
5

The verification process through your smart phone was terrible and time consuming

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne L. 
Évaluation :
5

Awesome place!!! Best Uhaul I have ever been to by far!!

Ed G. 
Évaluation :
3

The gentleman was very nice but the renter in front of me had he reservation held for a pending review. Once I started the pickup process on the iPhone app it hung for 10-15 minutes while my ID was approved. In all I arrived at 8am and didn't leave with the truck until 8:30. Last time I rented a u-haul I walked into a scruffy gas station but I was out in 5 minutes. Your technology looks good but sorely lacks in execution.

Joseph F. 
Évaluation :
1

Rate hike is ridiculous 10/12 1 day fri-sat 195 miles....239 4/14 1 day fri-sat 185 miles....230 7/20 1 day fri-sat 195 mi....308!!!!!!!!!!!!!!!!!!! total BS

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Necati O. 
Évaluation :
5

Dropped off after hours

Anastasia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaw J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
3

Upon arrival to get my truck rental from a lock box. I was not informed I needed an app on my phone. And I had no battery left, and I'm not phone savvy. So because know one took the time to pre warn me of what was required it took me 2 hours and like 6 people from u haul to walk me through. An awful experience and so stressful. Also when I got to key for my signed truck there was another truck blocking me in. I had to back over a curb and on to grass to get out. Best part when returned uhaul rep gave me a ride to my moving semi 1,5 miles away. Ty Carl Besemer

Carl B. 
Évaluation :
5

They were very helpful, courteous and overall excellent customer service. Thank you so much!

Nadia W. 
Évaluation :
3

The number of U-haul trucks parked out back should be an indicator of the location, but given that the entrance is hidden, it is still difficult to locate the place. I highly recommend the addition of signage at the entrance as well as in front of the trucks.

Wayne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Necati O. 
Évaluation :
5

Great Service

RALPH M. 
Évaluation :
5

This is one of the best places to rent Uhaul from. They are professional and accommodating.

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Feroz M. 
Évaluation :
5

appreciate the customer service person was available all times.

Heidi K. 
Évaluation :
5

The return policy should have been explained better at the beginning. I dropped the key into the box (because the shop was closed on Sunday) and then discovered I was supposed to take all of these "confirmation photos". I had already locked the truck and was unable to take the photos.

Steve L. 
Évaluation :
5

Just continue what you are doing, I was very comfortable renting from you.

Deborah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
5

Outstanding facility

Greg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leszek Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob P. 
Évaluation :
5

It was a little hard to find. A uhaul sighn visable from the street would help

Yisroel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle E. 
Évaluation :
5

this was an eleven on a scale of one to ten......can't do any better than that

Mitch N. 
Évaluation :
4

It spends a little time for me to locate the truck and key, as I am a first time user.

Danqi C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick L. 
Non les évaluations ont été soumises pour cet établissement.

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