Customer Reviews for Central Self Storage
(U-Haul Neighborhood Dealer)

282 évaluations

307 87th St   Daly City, CA 94015
(Broadmoor)

(650) 757-1233

Heures

  • Mon–Fri
    De 10 h 30 am à 5 h 30 pm
  • Samedi
    De 8 h 30 am à 3 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(650) 757-1233

307 87th St
Daly City, CA 94015
(Broadmoor)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h 30 am à 5 h 30 pm
  • Samedi
    De 8 h 30 am à 3 h 30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary L. 
Évaluation :
4

Truck was missing a side mirror, check engine light was on, still had paperwork from the last customer

Raphael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jashua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anisito B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karyn F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
4

I went to image auto body first and the combination didn't work. I was there over a hour but the agent was very good and changed locations for me. I had to catch Uber at the first location then the second. Not happy with no one at image auto body to help on a Saturday. Bad business practice. Saturday is probably the busiest day to rent a Uhaul and no one at the location 

ronald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex P. 
Évaluation :
1

The left rear mirror is broken, the app didn't have an option for me to change a car. You put me into a serious danger

Zixuan S. 
Évaluation :
5

Need windshield washer filled up.

Estrellita M. 
Évaluation :
1

No specific parking place, they were all 10 min temporary locations

Sahand S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria D. 
Évaluation :
3

Very poor check in and out experience. I was standing in the middle of the parking lot for 15+ mins waiting for an “approval” in order to get the key. No phone number to call just “waiting”. Then some one called Tasha responded with a demand of “another contact” or passport or a rental lease agreement for verification. I've provided another contact for the self checkout process. How many do you need? Just one more. Why didn't the system just tell me to put in TWO contacts in the first place but had someone to tell me get another person on board in the last minute when I was standing in the middle of the parking lot waiting? Otherwise you think I got my passport or other rental agreement handy for a U-Haul truck? Half an hour wasted. Then the return process was a nightmare. The process got stuck in the middle of sending photos. Now what? Is it done? Should I wait for someone? It kept saying “internal errors have occurred”. Another half an hour wasted. No, I won't recommend U-Haul anymore until there's absolutely no other options available.

Koon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRYAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FATIA P. 
Évaluation :
5

Very easy process to get my uhaul. I got a call from the store right when I was supposed to pick up my rental truck. The guy at the front desk was so nice and helpful.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
4

The parking was very tight other wise great service

Juanita C. 
Évaluation :
5

It was a smooth experience especially when I went to pickup the vehicle. The person at the counter was helpful and facilitated the transaction the way as I expected. Thanks team hail!

Marcelino R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexey U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig T. 
Évaluation :
5

Send email before reservation stating what is needed to check out with mobile. For example passport or 2nd ID, verification process

Helaine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
2

Truck was old and I run able on freeway and had to use locals to get time my location; unable to swap with better running truck due to no other trucks available

Diana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo R. 
Évaluation :
5

Efrain did an amazing job answering all my questions and giving me further info regarding future rentals and locations. I appreciate his patience. Thank you! -vibes & smiles

Amanda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherwin S. 
Évaluation :
5

Not a thing! Wonderful customer service, very responsive and helpful! Great experience overall!

Lori S. 
Évaluation :
1

I walked in and reserved a moving van a week prior to the pickup date. When I arrived the van was as not available. What's the point of reserving when they do not provide what they promised. Very disappointing.

Robert T. 
Évaluation :
4

Nobody take the dolly to us,so we didn't use the dolly but we pay the $7:(

GuangShun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
4

the uhual had little to no gas. i barely made it to the gas station. other than that it was great

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONNIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Attendant and in person customer service was great. It's the U-Haul site and inability to add on another driver that made the experience inconvenient. The location services do not work with dropping off and makes it hard to check in. I was overcharged for 2 days because of this.

MARIAN M. 
Évaluation :
5

The person who helped me was great. This was a great experience.

JORGE C. 
Évaluation :
3

For a $19,95 a day fee the ending total is too high.

JASON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre M. 
Évaluation :
5

Since most Uhaul units are closed trucks and vans, Backing up would be safe with back up camera…,

ISIDRO R. 
Évaluation :
5

Arvin was a pleasure to work with. Many thanks.

PETER N. 
Évaluation :
1

I returned truck on same day & a total of 5 hrs . When I returned truck , I wasn't able to download u-haul app for return. So I was charged 3 extra days for rental . My mileage was 18 miles . RIDICULOUS

Noah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGELIO B. 
Évaluation :
5

Excellent service à la clientèle.

JOSEPHLAMBERT V. 
Évaluation :
1

I was surprised an alarmed and how poor the condition of this van was in. It was dangerous to drive and was not properly ready for me. I expect more from renting from U-Haul. Why are these vans not maintained? There were several times that the car would not move even though it was in drive. I was stuck at the gas pump for a time because the car would not move after filling it up with gas. I cannot see myself renting from U-Haul again based on my last experience.

NATHANIEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pavel D. 
Évaluation :
4

Returning the van was quite a hassle and annoying and makes you lose your temper. Getting the van was smooth and the agent was very nice. You should improve your procedure to make it easier without sacrificing your desire of avoiding threat of thief.

ROBERT V. 
Évaluation :
4

The parking lot is very tiny for the large trucks. I would have greatly appreciated help from someone getting in/out of the lot

DANIEL D. 
Évaluation :
3

Good service

ANDREW D. 
Évaluation :
1

No one in the office to assist and Customer service hung up on us twice.

Rhea-Anne B. 
Évaluation :
5

Great customer service!

HENRY M. 
Évaluation :
1

I payed 30$ extra for a hand truck, furniture dolly, and half a dozen furniture pads and none of it was available when I picked up the truck. I tried calling U-Haul customer service about this and the first time I waited an hour, someone picked up (I could hear voices in the background) and they hung up before saying anything! I called again and waited, again, for an hour and no one picked up! I doubt I'll be refunded for the equipment I requested, in fact, I'm half expecting U-Haul to charge me for not returning the truck with the missing hand truck, furniture dolly, and furniture pads. My move was very unnecessarily stressful because of the incredible lack of customer service on U-Haul's behalf. Non-existent support and unfulfilled ordered items made for a terrible customer experience, I doubt I will ever use a U-Haul truck again.

Kelly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian A. 
Évaluation :
1

The vehicle desired was not avalaible for self pick up. Had to call customer care for alternate vehicle. No easy parking space for customer. No rain shelter at location.

Pranav B. 
Évaluation :
5

Merci.

Tiffany K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

make more branches

RONALDO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNABELLE J. 
Évaluation :
4

Frustrating experience with the app not being able to associate my order with my account: had to wait an hour on hold to get help. However, the customer service representative I talked to was excellent: super patient and helpful. She should get a raise!

Alexander W. 
Évaluation :
5

Great experience!!

ALEX H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
4

I would have given higher marks with my experience had I been able to rent the truck one way with a drop off rather than a round trip rental.

JAMES F. 
Évaluation :
5

Arvin was very accommodating, this is our 2nd time dealing with him and both times we're very pleasant. Thanks again Arvin!

MELVIN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

arturo M. 
Évaluation :
1

Our uhaul was told it was in one place but it was actually in another location. The truck was left on empty which made us very behind since it took 30 minutes to find our truck. Very disappointed

Carlos A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sahaq H. 
Évaluation :
5

Arvin was awesome!

Richard M. 
Évaluation :
5

Arvin at the Daly City Self Storage Center was very helpful and gave us great customer service!

BERNARD D. 
Évaluation :
5

Thanks you

ROSALIA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena M. 
Évaluation :
5

Arbin was super helpful and friendly and got me all oriented when I came to pick up the van. He helped me adjust the mileage when there was a mistake and helped sort out an issue I had after drop off. Very grateful- thank you Arbin!

MARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar U. 
Évaluation :
1

I requested a online checkin but the website did not work properly and it did not detect my location, even though my GPS was on and I used google maps to get to the location. I got my uhaul truck 1 hr late and had to wait for a actual person to open the store. Not only that, the person that open the store was not a normal employee, she worked at a different location and was covering a shift that day. I only used the Uhaul truck for less than 6 hours, but I was charged for 2 days. Customer service was terrible, I was transferred numerous times during a call. I could not get someone to help me. Go to another location or just rent a truck through Home Depot. Worst rental experience I ever had.

CLARENCE A. 
Évaluation :
4

Your mobile app and remote rental system sucks and ended up costing me more money to get the job done. In the end I got the job done but it should not have taken 2 hours to get a truck.

AUGUST C. 
Évaluation :
5

Arvin assist us politely and friendly.two thumbs up!

WENDELL R. 
Évaluation :
4

The customer service was excellent but the location is dense with traffic and the parking is a bit tight.

james F. 
Évaluation :
1

No good service

Seungtae C. 
Évaluation :
5

Great help from the office

LISABETH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
1

Hard to find park and the place closed early.

JASMINE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilda U. 
Évaluation :
1

I pulled out of the lot and noticed there was only a 1/4 tank of gas. I didn't have enough money on me to put gas in the truck until I got paid by my customer. So I drove around the block and returned the truck with not even a 1/2 mile on it. This asshole that works in the office said it doesn't matter, I drove off the lot and I have to pay for the full day including insurance. This POS does not belong in customer service at all.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN N. 
Évaluation :
4

Everything is excellent

DONNA C. 
Non les évaluations ont été soumises pour cet établissement.

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