Send email before reservation stating what is needed to check out with mobile. For example passport or 2nd ID, verification process
Helaine H.
Customer Reviews for Central Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck was old and I run able on freeway and had to use locals to get time my location; unable to swap with better running truck due to no other trucks available
Diana L.Efrain did an amazing job answering all my questions and giving me further info regarding future rentals and locations. I appreciate his patience. Thank you! -vibes & smiles
Amanda N.Not a thing! Wonderful customer service, very responsive and helpful! Great experience overall!
Lori S.I walked in and reserved a moving van a week prior to the pickup date. When I arrived the van was as not available. What's the point of reserving when they do not provide what they promised. Very disappointing.
Robert T.Nobody take the dolly to us，so we didn't use the dolly but we pay the $7:(
GuangShun L.the uhual had little to no gas. i barely made it to the gas station. other than that it was great
Karen S.Attendant and in person customer service was great. It's the U-Haul site and inability to add on another driver that made the experience inconvenient. The location services do not work with dropping off and makes it hard to check in. I was overcharged for 2 days because of this.
MARIAN M.The person who helped me was great. This was a great experience.
JORGE C.For a $19,95 a day fee the ending total is too high.
JASON J.Since most Uhaul units are closed trucks and vans, Backing up would be safe with back up camera…,
ISIDRO R.Arvin was a pleasure to work with. Many thanks.
PETER N.I returned truck on same day & a total of 5 hrs . When I returned truck , I wasn't able to download u-haul app for return. So I was charged 3 extra days for rental . My mileage was 18 miles . RIDICULOUS
Noah S.Excellent service à la clientèle.
JOSEPHLAMBERT V.I was surprised an alarmed and how poor the condition of this van was in. It was dangerous to drive and was not properly ready for me. I expect more from renting from U-Haul. Why are these vans not maintained? There were several times that the car would not move even though it was in drive. I was stuck at the gas pump for a time because the car would not move after filling it up with gas. I cannot see myself renting from U-Haul again based on my last experience.
NATHANIEL B.Returning the van was quite a hassle and annoying and makes you lose your temper. Getting the van was smooth and the agent was very nice. You should improve your procedure to make it easier without sacrificing your desire of avoiding threat of thief.
ROBERT V.The parking lot is very tiny for the large trucks. I would have greatly appreciated help from someone getting in/out of the lot
DANIEL D.Good service
ANDREW D.No one in the office to assist and Customer service hung up on us twice.
Rhea-Anne B.Great customer service!
HENRY M.I payed 30$ extra for a hand truck, furniture dolly, and half a dozen furniture pads and none of it was available when I picked up the truck. I tried calling U-Haul customer service about this and the first time I waited an hour, someone picked up (I could hear voices in the background) and they hung up before saying anything! I called again and waited, again, for an hour and no one picked up! I doubt I'll be refunded for the equipment I requested, in fact, I'm half expecting U-Haul to charge me for not returning the truck with the missing hand truck, furniture dolly, and furniture pads. My move was very unnecessarily stressful because of the incredible lack of customer service on U-Haul's behalf. Non-existent support and unfulfilled ordered items made for a terrible customer experience, I doubt I will ever use a U-Haul truck again.
Kelly D.The vehicle desired was not avalaible for self pick up. Had to call customer care for alternate vehicle. No easy parking space for customer. No rain shelter at location.
Pranav B.Merci.
Tiffany K.make more branches
RONALDO O.Frustrating experience with the app not being able to associate my order with my account: had to wait an hour on hold to get help. However, the customer service representative I talked to was excellent: super patient and helpful. She should get a raise!
Alexander W.Great experience!!
ALEX H.I would have given higher marks with my experience had I been able to rent the truck one way with a drop off rather than a round trip rental.
JAMES F.Arvin was very accommodating, this is our 2nd time dealing with him and both times we're very pleasant. Thanks again Arvin!
MELVIN M.Our uhaul was told it was in one place but it was actually in another location. The truck was left on empty which made us very behind since it took 30 minutes to find our truck. Very disappointed
Carlos A.Arvin was awesome!
Richard M.Arvin at the Daly City Self Storage Center was very helpful and gave us great customer service!
BERNARD D.Thanks you
ROSALIA C.Arbin was super helpful and friendly and got me all oriented when I came to pick up the van. He helped me adjust the mileage when there was a mistake and helped sort out an issue I had after drop off. Very grateful- thank you Arbin!
MARIE B.I requested a online checkin but the website did not work properly and it did not detect my location, even though my GPS was on and I used google maps to get to the location. I got my uhaul truck 1 hr late and had to wait for a actual person to open the store. Not only that, the person that open the store was not a normal employee, she worked at a different location and was covering a shift that day. I only used the Uhaul truck for less than 6 hours, but I was charged for 2 days. Customer service was terrible, I was transferred numerous times during a call. I could not get someone to help me. Go to another location or just rent a truck through Home Depot. Worst rental experience I ever had.
CLARENCE A.Your mobile app and remote rental system sucks and ended up costing me more money to get the job done. In the end I got the job done but it should not have taken 2 hours to get a truck.
AUGUST C.Arvin assist us politely and friendly.two thumbs up!
WENDELL R.The customer service was excellent but the location is dense with traffic and the parking is a bit tight.
james F.No good service
Seungtae C.Great help from the office
LISABETH W.Hard to find park and the place closed early.
JASMINE H.I pulled out of the lot and noticed there was only a 1/4 tank of gas. I didn't have enough money on me to put gas in the truck until I got paid by my customer. So I drove around the block and returned the truck with not even a 1/2 mile on it. This asshole that works in the office said it doesn't matter, I drove off the lot and I have to pay for the full day including insurance. This POS does not belong in customer service at all.
CARLOS M.Everything is excellent
DONNA C.Thank you! Helped make my move smooth!
Shrif N.To expensive..,be on time at all times!
MIGUEL A.Great, friendly service
GEORGE H.Perfect experience with superb service. From now on when I am thinking of moving, UHaul is the only go to place.
JIAXIN L.Gas tank should be filled up so the customer doesn't have to figure out how many gallons to replace. I ended up spending $10 on a 15 mile usage because i return it with full tank not knowing that it wasn't full when i rented it.
Rodolfo S.No Comments
CHRISTOPHER D.In general a nice service Only thing is that the mile per rate was expensive
mauricio d T.Everything was good from reservation to getting the uhaul and made moving a lot easier esp. since the uhaul can carry 600k lbs. thanks again and service was 10/10 for me.
Al L.I had requested for a dolly and a furniture mover for my order, and it wasn't available the day of recovery. Customer service stated that for some unknown reason they were taken off my reservation, and I would have liked to been notified as to why. Better communication needed!
Fernando S.Picking up was a bit tricky as it was not 24/7 as advertised, however the representative at the U-Haul office was very helpful and made the process go smoothly.
ALEXANDRA S.Everything was smooth from picking up the truck to returning it. Highly recommend my friends to choose Uhaul if they need moving in the near future.
Paul Bryan R.Their customer service care was terrible
Atiba K.Did not receive a confirmation call or email yesterday to confirm which made me nervous
Daniel L.Excellent job/so helpful the guy at central self storage in 87th street daly city CA 94015
Adolfo G.The customer service person ( I forgot his name) was very helpful and even called me while i was running late 10 minutes late.
ANNABELLE J.Excellent customer service & very accommodating.
ANTONINO BANZON F.Windshield was too dirty and build up fog over the course of time which make the visibility hard especially when sun is beaming down all you see is smears.
Gean Carlo D.I wasn't expecting a great service specially when I have a bad experience on a different truck rentals, but it's a different when I went to u-haul, it was a great service from getting reservations online, through picking up the truck. It was no hustle. Great service hands down.
Alvin B.I went to check and pay for my rental truck. There was a miscommunication about my miles. I had to go home to reschedule with the traffic number. The traffic person said he could have modified the reservation so I would not have wasted a day. There was only one person, I had to wait both times I was picking my rental up.
MaryAnn Z.My experience was great this time. I did it all through the online process so quick and easy. Only reason I said it is average the parking is a little difficult small parking lot.
Danielle M.