Customer Reviews for Central Self Storage
(Concessionnaire U-Haul dans le voisinage)

1 652 évaluations

1913 Sherman St   Alameda, CA 94501
(Buena Vista)

(510) 337-0130

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(510) 337-0130

1913 Sherman St
Alameda, CA 94501
(Buena Vista)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Have a good day

Abdelmadjid D. 
Évaluation :
5

Good service

AHMAD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
1

The person who helped me was Samantha Gutierrez. She was very rude and wanted to charge me for missing gas after I explained to her that the truck was given to me with 1/4 tank. While we were on the phone with the pickup location trying to get verification, she said her job was done and she put charges through for the vehicle and gas without waiting for us to resolve the situation. She then asked us to leave the office, she slammed the door, locked and lowered the shades. When I realized she hadn't given me a receipt, I knocked on the door but she wouldn't answer. I think that U-Haul should pull the license from this location.

Susanne M. 
Évaluation :
4

You have trucks from the 1980's but expect people to download apps and upload drivers licenses....give people the old school option of just handing the license to the person at the desk and getting receipts printed and given in front of you.

SEAN B. 
Évaluation :
5

The online check-in was one of the poorer experiences I've had in a long time. I uploaded my license the day prior and added quite a bit of info to my online acct. Regardless, the online check-in process the next day made me re-enter all that info. Additionally, there was a photo/facial identification step that should have been more clearly noted prior to having people make the choice between in-person and phone check-in. I don't know what you're doing with this info/data, if you're selling it or what. The whole online check-in process took about 20 minutes and we ended up having to call the 800# to complain. Uhaul, this is the last time you get our business. If you're reading this review, try Lugg or a rideshare instead of Uhaul. You'll get much better customer service.

Brandon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon K. 
Évaluation :
2

The store was closed when I came to for my reservation. The car was not in good condition. Gas was nearly empty, tire pressure and oil change indicators we're on. I was not told about a after service hours charge.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RAFFI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Everything was so easy and great. Thank you for helping us and being so happy and friendly.

JEANIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM F. 
Évaluation :
5

The reception was not helpful … with bad attitude… am sorry…

SALOME J. 
Évaluation :
3

Customer service need to improve

Eddy C. 
Évaluation :
1

Road Construction makes after hours delivery impossible, but not reflected on the website. Was directed by security to drop vehicle off at a certain spot, then after returning via the website, was told I had to move the truck to the street because he couldn't allow the truck to be left in the warehouse. Location has no after hours key drop box so it just went in their office mailbox. This was a horrendously poor experience.

Alex C. 
Évaluation :
1

If someone is doing a contact free pickup, tell them they need to submit additional information to be “approved.” I made it to the location to pick up the vehicle and had no idea I needed to do additional steps, so I ended up wasting part of my rental time to go speak with a representative. I received multiple emails from uhaul and not one of them had a note about this.

LAUREN K. 
Évaluation :
1

Charged a cleaning fee. Was not informed of this fee. We only moved one table so nothing was left to need to be cleaned.

DUSTIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

The staff was very helpful and clear on how to get the rental process started. Courteous, supportive, and accommodating.

JON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA O. 
Évaluation :
3

misc papers behind seats floor not clean I had to drive an hour from home, and return paying for gas just to get this truck. Next time i'll try Penske

Thomas G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

COLE H. 
Évaluation :
5

Help costumers with confidence

Juan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sosefa O. 
Évaluation :
1

First of all my reservation was somehow cancelled. Miraculously someone returned a truck, smaller than what I reserved, so at least we had that. The truck was dirty in the cabin and was dusty in the cargo area. Cherry on top, I was charged $25 for cleaning, even though I returned the truck cleaner than it was. Would not recommend.

ALDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY R. 
Évaluation :
5

I use u haul once and awhile, some bad experiences and some great experiences… this was a fast, fair, and really easy! She took great care of me, explained everything, offered everything necessary… I really appreciate this experience!

STEVE S. 
Évaluation :
5

Employees at the counter are solution based, efficient and good natured. A truck is a truck.....but they make the experience positive.

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
2

There was very little help navigating the app. It timed out before I finished entering in everything and I don't know if all the information entered correctly.

AALIYAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
3

Rep seems very adamant that she provided correct information about the rental. she first gave me the wrong truck and made it seems like it was my fault that she had to cancel and reorder the truck. Did not tell me where the dropbox was if she would not be in the office.

SAMON P. 
Évaluation :
5

Really easy and fast rental. Will use for future local furniture purchases.

JENNIFER W. 
Évaluation :
2

When requesting the Uhaul online, there was no information that said if you do not select a drop off location, then you would have to drop off the truck at the same location as the pickup. There was also no warning that said some Uhual pickup locations do not do one-way trips. I found out the day I picked up the Uhual that I had to bring it back, which added another $300 charge. The woman assisting was not at all understanding or compassionate and this experience has ensured I will be using another company next time.

KATHERINE G. 
Évaluation :
5

Samantha there is the best customer service agent I have come across in a very long time. She should be commended for a job well done!

AZIZA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARILYN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE G. 
Évaluation :
1

On October 4th 2021 at approximately 10 a.m. I rented a pickup truck from U-Haul. The truck only had a sixteenth amount of gas and was very filthy dirty and not sanitized per pandemic safety protocol. I made a report to U-Haul customer service on October 5th reference number 342584.

Alton M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORA A. 
Évaluation :
4

Thank you 👍

PERCIVAL B. 
Évaluation :
5

Personnel seems overwhelmed and can't spend time to appropriately explain the return process and tried to get me rent a truck instead of a van that I wanted because the van was not yet prepped. Upon return of the truck, she can't spend time to inspect the van and give me a final bill. I worry that the bill will be higher if they find things that I can't be present to verify.

GARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY L. 
Évaluation :
1

Did not receive a full furniture pad pack, only received 6, then charged for the missing. There was confetti and empty wine bottles in the truck on pickup. When attempting to return the keys the metal door in front of the office was locked, after trying to use the app which wouldn't accept any pictures of the odometer taken; after being on hold for about an hour with technical support, who couldn't properly assist because they had outdated information provided by the location for after-hours drop off. Technical support said they added a note to our file that we would be arriving when the business opened in the morning, which actually opens the office for returns 45 minutes earlier than posted on their website and on Google business information, when I arrived early, we were informed the 6 furniture pads would need to be folded in the cabin, which is information that is not posted anywhere on the exterior of the office.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelia K. 
Évaluation :
5

Was a great experience! The woman was very professional and nice helped a lot very informational when i had questions.will always be a customer with this experience .This was my first time renting and was very surprised how easy and fair priced it was nice to see how professional it was handled.Helped me out a ton! Thanks Dennis

dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika C. 
Évaluation :
3

I like the new pick up and drop off online system.

Jose H. 
Évaluation :
1

This franchise location only had one person working. She was completely untrustworthy.

PAUL G. 
Évaluation :
5

We have everything so nice comment

evangeline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven L. 
Évaluation :
2

I rented a furniture dolly on the website but it turns out that the branch doesn't have one when I went to pick up the vehicle. This had me do unnecessary heavy lifting with other people.

KAREEM T. 
Évaluation :
5

Excellent professional experience. The best one that I've had in doing business at Uhaul. Francine is great and appreciate her help!!

DONTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
4

The uhaul truck that we rented had an oil spill in the cargo area. We had to spend a lot of time cleaning it to make sure we didn't get our furniture dirty.

DAVID M. 
Évaluation :
1

Horrible experience! The sales woman was completely rude over the phone and had much attitude when I was asking standard questions! And the attitude in person was even worse I will never rent at this location again!!

Brittnee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
3

Hire friendly or the very least professional staff! The young woman behind the counter was rude and unprofessional! When I told her that my son and I noticed the cargo van we rented was not cleaned out and had tape and leaves all over the floor bed left by the former renter she replied "it wasn't in there when I looked in it" seemingly to accuse me of leaving it dity and went as far to say "I don't know what you put in there" I mean really!? Why would I tell you that it's in a mess in there if I was the one who left it a mess!? I'm not sure of what kinds of people she is used to dealing with or her moral character but I wouldn't lie about this like that. You need to hire better people to run your front desk, this young lady needs to be retrained on what customer service is..

Jaden L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MINDA V. 
Évaluation :
5

Keep it up!

MOHAMED K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrios B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ellis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLYN R. 
Évaluation :
2

The representative was not nice. I understand she probably deal with different type of people, but I wish she have treated us better. Also, while I was reading the disclosures she asked us to get out “I am closing the door” anyhow she needs some coaching to run the business with better customer service.

SAMI G. 
Évaluation :
5

Easy system for reserving, pick up and return. Great customer service person in the office. Merci.

KATHLEEN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL ANTHONY S. 
Évaluation :
3

Type of vehicle reserved online was not available when I went to pick it up.

jason C. 
Évaluation :
2

Send your staff to customer service continuing education, I understand when there are high demand they, your staff, gets overwhelmed, but that's not an excuse to have an attitude towards customers! Merci!

JOHNNY V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Awesome service all around.

GREGORY H. 
Évaluation :
5

Explicit instruction on what to do with keys when dropping off vehicle during your lunch hour. I checked the vehicle in using the mobile app and probably missed the instructions on where to leave the key.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

The lady at front desk shy was mean and shy was screaming like shy was giving us the trucks for free and shy was very rude shy should not be at customer service what so ever and specially for a big company like u haul even other customer they were saying this lady is mean thank u guys for uhaul but that location nor that lady that helped me

NADER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKALBERT M. 
Évaluation :
3

U haul provided us with pick up/drop off hours that didn't match up with the location. When we arrived at our u haul pick up time the site was already closed. We had to rush to return the uhaul by 7 (even though we paid for 6 hours and were told by u haul that we could drop off by 930) because gates were locked at 7. The location and staff was wonderful. This was 100 % poor communication by u haul.

ARIANA B. 
Évaluation :
5

Very friendly Enviormental, quick customer service, reliable, clean and well maintained,

JUSTIN W. 
Évaluation :
4

The counter representative was very nice on pickup but on return different person and not helpful and short with us. Truck was filthy and had vomit down side and on door. Never again

RICHARD D. 
Évaluation :
3

Providing the correct number to call the office is important. Be honest about the price of the Rental Pads and how the rental works *Before* overcharging the customer. Be clear about office operating hours since the posted sign is incorrect. The van return process after hours was easy.

DEBORAH R. 
Évaluation :
5

Just wanted to praise the person who helped me. She found my reservation... offered to move a couple of other trucks out of the way to make it easier for me to get out. Very good experience.

Harry Y. 
Évaluation :
5

The vehicle had small chards of glass in the cargo area. I mentioned it to staff. Staff swept it out promptly. The interior windshield glass was dirty. I cleaned it. I did not notice the dirty windshield glass until after leaving the facility. I cleaned and adjusted the mirrors too. Fueled the vehicle and returned it with more gas than it had in the tank when I picked it up. I added 10 psi to all the tires, improving fuel efficiency from 11,9 to over 19 miles per gallon. The max. pressure listed was 80 psi, so I was able to bring them up to about 70 psi warm. By the time I dropped it off today, all 4 tires registered approximately 66 psi. Merci!

DAVID W. 
Évaluation :
3

The location parking lot was relatively small for number of trucks

OLEG K. 
Évaluation :
1

There was broken glass on the bed of the van.

Jason E. 
Évaluation :
5

Customer service was excellent and I would use this location again!

TERESA W. 
Évaluation :
3

I returned the vehicle at 2:00 p.m. but was charged an after-hours fee. Not happy about that.

DIANE P. 
Évaluation :
5

My receipt was emailed to me as soon as I registered a concern. Very fast response to my concer

PETER M. 
Évaluation :
3

Customer service employees on site leave a lot to be desired in terms of their style of communication. One was not very knowledgeable about landmarks around the site which is a little difficult to find. The other was quite rude and not helpful when I had problems with the web check-in process. Because of the rude and heavy attitude she used, I did not trust that she would actually check the truck in correctly and on time.

JEANNETTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

The. mobile check-in was very user-friendly. Merci.

Keith G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
4

I probably was not a fan of just the location because it's not really where it says it was on google maps, also I wasn't super clear on the drop box location, I wish there was a sign or a box present that was more obvious since I Just dropped the key through the door. A drop box would have been very useful at this location.

Allison O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amy D. 
Non les évaluations ont été soumises pour cet établissement.

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