The lady who works there is always really nice and helpful. This is my go to place to rent a van or truck.
Tammy R
Customer Reviews for Central Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Was not open at time of reservation pickup. The limited hours were not made available at time of online reservation. Downloaded the UHaul app for Android. It didn't work (location services specifically). Was told by the help desk the app didn't work, so had to use uhaul.com on browser. They required three(!) names and phone numbers for confirmation that I am who I said I am. This requirement was not disclosed at the time of reservation and was a major hassle at 7am in the rain. The lock box to get the key was difficult to navigate, especially in the rain, and is located under roof drain, drenching me.
Franklin FThis was by far the worst experience I have ever had with U-haul. It started two days ago when i got a call that the 15' truck I was renting would not be available and all the had was a 10'. I made some changes so that i would need to do multiple trips (which cost me more) and rebooked with the 10' truck. When i got to the location no one was there. They had sent an email for me to have to down load the mobile app so that i could get the truck. After a couple of calls to U-haul i was able to get the key from the lock box. The location that I rented to 1913 Sherman in Alameda CA. I selected this location because they were apart of a program that allowed me to be able to donate furniture. When i went to return the truck the person that wasn't there at 12:30pm when i went to pick up the truck was there. I informed her that i had some things I wanted to donate and she told me that she couldn't take the items because "they were pretty full" mind you at this point she had no idea what i would be donating. I then asked her to clarify what she meant by pretty full and she said that the storage unit that was used to house the furniture for donations was "almost full" again not know what i was going to be donating. She then went on to say that say that i would have need ed to confirm with her that i had items to donate first but she wasn't there when i did the pick-up. The voice mail of the business clearly states that there hours on Wednesday are till 6:pm and closed from 2 to 3. I arrived to pick up my truck at 12:30 pm when someone should have there. So by her leaving the office during scheduled hours telling her that i planned to donate something was not an option. In my opinion, the lady that was working at the sherman location had no intention on being in the office this was why she called two days earlier saying that she didn't have any 15' truck even though there was a 15' truck in the parking lot when i went to pick up The 10' truck and why she was not in the office at 12:30 when i had a reservation to get a truck. An even more so why she didn't want to do the work needed for me to donate the furniture. The person instead was argumentative and dismissive , i think someone at the lease should check to see why she was not in the office when she was suppose to be.
Clifton LI have always used UHaul for my moves they have been my go to for moving. I like their prices and the staff has been great to work with.
sharon bThe truck was dirty inside and out. The location did not properly set me up for mobile pickup so I had to call UHaul while onsite which took an extra 30 minutes.
Tuere APick another U-Haul from the beginning to the end was terrible
Sokounthavedi HEverything was great. Just needed to get better information on where to drop off the key when no one is around. I had to wait for an hour only to find out I could've dropped it off in the mail box.
Isaac CVery difficult to understand how to return vehicle and no instructions provided on where to find key drop box.
Stephanie SThe customer service lady on-site was very rude & abrupt.
Mark SThe staff was very friendly and helpful. As a 'senior' citizen, i find the mandatory use of a cell phone to check out the truck to be a major PITA! Totally unnecessary from a customer service perspective IMHO. Maybe Gen Z or Millenials are okay with it but this Boomer is not.
Robert BGreat location - friendly staff and knowledgeable.
John BIt was difficult to manage the website to find out what I needed to do The person at the customer service counter was great
NAANDI PThese comments are based on a self- service option in Sunday. It was a super frustrating and overly- complicated process. I would not recommend it at all!
KEVIN HStaff is friendly and efficient. Vehicle was in excellent condition save for low tire pressure (not dangerously low, just enough to trigger the onboard alert.) My only qualm relates to the passenger vehicle that was parked canted over two of the four parking spaces. One of the other spaces was already occupied by a U-Haul truck making the right turn into the one remaining space far more challenging than it needed to be. Whether the vehicle belonged to a staff member or a client, its placement was troublesome and should've been addressed. Regardless, I'd rent a vehicle from this facility again without hesitation.
William PThe location is perfectly fine. Easy in and easy out. The only note about the location is the instructions for returning state to put the key in a drop box, but there was no drop box. I just put it back in the slot I obtained it from. The major problem was with the U-Haul App. It took forever for the app to recognize my location, on multiple phones. All other apps knew where I was, but not the app. And all the steps in the video demos were not there in the app. I was concerned I missed something, but everything ended up working out.
James FThe lady I was working with was really great. I had to extend the use of the truck several times because of the weather conditions and delays in my work. She took care of things super fast and seamlessly which enabled me to continuously use the us seem truck. Excellent customer service. Will use the same location again when I need the use of a u haul. Keep up the good work. Happy holidays!
Ziza RVery professional an nice! What a easy experience!!
constance mThey still charged me for gas after I gassed up to above the level when picked up the truck. Absurd! No reply when called about it.
Tom TThe UHaul app gives incorrect directions to this location!
Margaret SIt’s all good
marilyn hCan't think of any thing as of now. And the ladies in the office were really helpful & friendly.
Dona rToo many hoops, and things that you need to do to check out the truck and return the truck. They parked it next to a wall inside a storage unit so I had to maneuver driving it out of there. They had a steering wheel lock that they said you had to do they said you had to check it in online otherwise they would charge you $20 when checking it out I swear it was like three things I had to click on links for just to go through the process. The woman wasn't very friendly at all. The location on the other side of Alameda is a lot more user-friendly and easy and way more seamless to check out and return.
Sean BSmall but effective location for pickup and drop off. Would recommend
Robert BManager was very polite and helpful. I had such a great experience. Will definitely! be my main place to rent a u-haul ❤️
shantaya wReally helpful the best experience.
Gina AU-Haul was very affordable last time I used them. I had to call in to not be charged for an extra day because I brought back the truck on a day the place was closed. The website showed a ramp on the 10' truck and there was not one. You tried to charge me extra for gas by claiming the tank was more full than it was. If I hadn't taken a picture you'd have gotten away with it. And why are you charging me per mile if I'm filling up the tank?! The woman was rude and seemed annoyed she had to simply do her job. I wouldn't have gone in the office if the app was worth a darn! The key return box was behind a screen door and hard to find and support through the app was a joke; just left me on read forever! I will not be using U-Haul again if I can help it
Miles LThere's nothing to improve, but the young lady that helped us was awesome and is a definite asset to your company. I don't typically fill out surveys, but I was incredibly impressed with her knowledge and professionalism!
jessica mEverything was great Best U-Haul experience at any you all I've ever read to the truck from
paul fOverall looks good!!!
Renato RMarilon is a kind, knowledgeable professional.
Joseph L!!!!!!!!!!
Erika Hit was great! fast service!
Debra MExcellent! Marion and Sam are always super friendly and very knowledgeable! Thanks ladies!
Erin ABoth Marion and Samatha were rude and matter of fact when talking with me. While I observed Samatha speaking with a white woman she was courteous and sweet talking the customer. I don't know maybe because I'm African American is the reason I wasn't treated with the same courteousness and kindness?
Sharon SYour staff went above and beyond expectations. They waited past regular hours for us to return the truck and helped me with the return process. My only request is that I receive a receipt for the final bill. It went through on their computer but not on mine.
Joan DThe system was down when we came to pick up. The person improvised and made it happen with only a slight delay. We were very happy!
Helen SExcellent professional service.
nancy rThank you very much for letting me rent a truck from you. Your U-Haul truck is exactly what I needed, and really helped me during my move. I am grateful for this U-Haul location, for the kindness of the U-Haul representatives at this location, and for having an ability to rent a U-Haul truck at this location. It would have been impossible to move without U-Haul, their trucks, great pricing, and great location. Please let everyone know at this location I am grateful from them. Sincerely, John Silva-Henebry.
Leroy JMake a note of construction nearby but let customers know access to the facility will not be impacted completely.
Julie JI had to go back to the gas station twice to pay for gas that I did not use due to the mistake of the U-haul workers marking the gas as more than what there was when I picked up the U-haul. Not a pleasant experience with U-haul.
James CMy original reservation was for a 15' truck pick up at this location at 5pm. When I checked in day of from my phone, I clicked through all the prompts and the location was still listed as this location. When i went there they told me the reservation had been moved to another location, which closed at 4:30pm. When i checked the text, only in the text was the reservation listed for 5pm at said new location that closes at 4:30pm. The woman working here was very helpful and was able to get me a 10' truck that was available. Once I got the truck to my warehouse and opened the back, I realized that there was hay and manure stuck all over the sides of the truck and it smelled like a barnyard animal had been in there. I did my best to brush off all the manure from the walls and sweep it out, but the smell was still there.
Kylea Bgreat!
marc wthe app for self-pickup did not work. the van I rented smelled like a stale ashtray. Fixing these problems would be appreciated.
Adam GGreat Location - and excellent customer service
John BDon't let your customers get robbed at gunpoint!
Joshua TI was given a non working vehicle. I was left with non working vehicle waiting for repair for a week. Not only was I charged for the week I couldn't use the vehicle, I was charged four times the rental price.
Joshua TEverything was great
Thomas Lgreat! both ladies are very kind!
Chan SFirst, my rental was delayed, then I was given a truck with windshield wipers that wouldn't turn on. Right after loading the truck and I began to drive, it started to rain heavily, so I stopped and bought $38 worth of chamois towel, micro- fiber towels and water repellent for the windshield, so I could treat the windshield and make it possible to drive. As I was on a tight schedule - paying three guys by the hour to help me, waiting for a mechanic at the point of origen was going to cost me too much! So I drove to destination totally stressed out. Why would U-Haul reprentatives not check basic essential systems before giving a vehicle to a customer. U-Haul should refund the cost of this rental.
Norman PI never got reimbursed for the extra gas I put in the truck. 😠
Nico CWould be nice to get a newer vehicle. This one literally had a smoking ash tray in it. 170k miles, too.
Paul LGood service
WILLIAM RStaff were expeditious, professional & happily addressed all of my concerns.
Chris Pused 24/7 easy pick up and dropp of
Aboobakr Sjust rented some pads but a very clean place and friendly staff
tora nSite manager was very friendly and helpful. Van was helpful. The only objectionable thing was that the loading area was covered in sand.
Grace Hi use uhaul all the time and i always use this location they are kind, fast and effective!
Holly Dbetter than pickup location very kind and easy drop off we did 24/7 drop off and handed the keys over!
Nora Mservice was great was in and out fast! lady at the front was great! i think her name was Samantha. will be renting again!
Fabiola SGreat service. Would be nice if opened at 0900 instead of 1000
Trevor Sgreat customer service! Sam is so kind and helpful! amazing experience and will definitely recommend!
Stuart AThis is the worst u-haul experience ever. No one is ever there, they are rude, people hang up and I will never recommend u-haul at this location. TRASH!!!!!!
Norbert G