My problem now is what i was charged for the one way rental from Wichita Falls Tx to Middletown Ct. They charged me a flat rate of 2015 miles. The mileage by goggle and waze is only 1715. I actually traveled 1693. That's 322 miles different and I had to pay for that. When I called the U haul main office I was told they charge a flat rate but if I went over the mileage they would charge me a mileage rate of $1,09 per mile. So, are u charging me flat or mileage rate. If u charge flat rate you need to correct your mileage. If you charge mileage. I should get a $350 refund. I will never use U haul again.
richard j
Customer Reviews for Ace Hardware Middletown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything would've been superb had their system not malfunction for an entire day globally had to wait an extra day to move but other than that was a smooth process.
Olivia WThe best customers service in that location Ace Hardware in Middletown 480 S Main st, Middletown, CT
Edgar FDuring pick up Joe was amazing. Drop off wasn't so pleasant. Kid was rude. Didn't even want to give me a recipt & I brang truck back more then what they gave it to me with and couldn't even take of 5 or 10$ absolutely ridiculous. He did not have very good customer services skills. Next time maybe I'll chose a different location.
Jacqueline BI had an awful experience with the drop off at this location. Left the key in the drop off box and was told a day later that the truck wasn't technically dropped off on time and it was a day late! Ridiculous even after explaining my situation was talked to very rude. Gave uhaul a call and they fixed everything.
Aimee FEverything was as expected. Very much pleased with the service. Awesome ace hardware store. They are one of the best hardware stores I've been in. Well stocked with everything anyone would need. Having Rental trucks are a big plus.
John PThe truck I reserved was unavailable. They gave me a larger truck to accommodate and assured me I wouldn't be charged extra as this was their mistake. I was definitely charged a double rental fee!!! They haven't even gotten back to my inquiry about it! Grrrr…would NOT use Ace Hardware as a pick up place! They are extremely confused about everything involving with U-Haul!
Heather ZI told the address of my destination to the woman who checked me out, yet when I returned the U-Haul (to a location 10 miles further than the nearest location) I was charged for a mileage overage and not refilling the gas, despite it being at 1/2 when I left and 1/2 when I returned it
quinn pClerks were very kind and helpful. They were knowledgeable of the services provided.
Gina MIt was incredibly difficult to get the information documents sorted out. I had already provided my information to the website and during a phone call the day before the rental, so when they made me do it all again at the pick-up, it was a little frustrating. The most frustrating part was that they require all transaction be done via smartphone. I know many people find this convenient, but if the wi-fi isn't cooperating (which it wasn't, we couldn't get the links open on my father's phone), it can cause issues for some renters. They have no alternative method of taking license information. I've only ever rented trucks from U-Haul at official locations before, and those are smooth and easy transactions. Additionally, they did not have all the equipment I had reserved.
Cate S