Uhal customer service is absolutely atrocious. 45 minute wait because the app doesn't function properlyHUSSAM A.
Customer Reviews for CES Towing & Recovery
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Roselle, NJ 07203
(use Amsterdam Ave entrance)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.Jamila J.
you have the best customer service team at this site and i hope you recognize their efforts / invaluable! Gary is always available to support customers needs even on his days off!&&@ incredible leadership behaviorsEDUARDO C.
I rented the truck for one way and was told when I got there that I'd have to return the truck to that location which ended up costing me double! I had no choice but to take the truck because I had an appointment to pick up furniture from a near by location. I had to travel over 50 miles to return it!!!!The truck had high mileage and you felt it as it shook. The lock doesn't work on the driver's side. What else can I say, the worst experience from U-Haul that I've had in 20 plus years that I've been rentingSolomon A.
Le client n'a pas laissé de commentaire.Julian N.
As an active memeber for the Borough of Roselle, I want to thank the guys and girls at C.E.S. Their business makes a huge difference to the Boruogh and to the community. Having them in our town is a pleasure and willl be recognized for all that they do. The vehicle was clean , smelled good, and they even stayed open late for me to arrive and get me the truck for a community event!NAZEEK H.
Im repeated customer, they always friendly and helpful, thank againsilvia V.
Great Customer Service!Traci L.
Le client n'a pas laissé de commentaire.Shanice C.
Le client n'a pas laissé de commentaire.TIFFANY C.
I will tell you that the Rep that helped me made sure that the trouble I had and had to deal with was compensated to me. My U haul experience was terrible until I walked into the office and felt a different atmosphere already! Thank you guys â€œand girlsâ€Danny M.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.LISA D.
Woman who waited on us for pick up was extremely slow and could not explain safe tow adequately or correctly. Was unsure of what she was doing and had to wait for confirmation from location manager. No tow hitch locking mechanism was available for sale so had to stop at a home depot to purchase one.Steven G.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Joel G.
Le client n'a pas laissé de commentaire.Charles M.
The lady who took care of us was really nice and friendly. She was very helpful.Giorgino C.
Le client n'a pas laissé de commentaire.David T.
Great Rentalsyed A.
The office makes you feel very uncomfortable if you're not a leftist (democrat). I wouldn't recommend this location.Judith M.
Le client n'a pas laissé de commentaire.Odis D.
Great serviceMarcos R.
Problemas with the engine no air condition in the cabin really bad condition on the truck and expensive for that truck and service bad no recommend and no used againMARLON P.
Le client n'a pas laissé de commentaire.Stefan S.
Quite honestly, I thought this was going to be a horrible experience...the truck was in rough shape, the app wasn't working properly, the line to get help was several people deep and not moving, and calling the support line took forever. However, your customer support really turned things around. Both the support line that I called and the people on location were spectacular. They handled everything quickly, with professionalism and made me feel both heard and respected. I really, really appreciated the support and I would absolutely rent from this location again. Merci.Michael J.
Le client n'a pas laissé de commentaire.JOHN G.
The gentlemen that helped me was great and made the experience super easy.William C.
Very helpful!! Super friendly and accommodating!!! Thank you very much!! Great people!!Eric H.
Le client n'a pas laissé de commentaire.Sandra A.
Excellent serviceKevin L.
The service was great!John V.
Le client n'a pas laissé de commentaire.Jessica P.
Le client n'a pas laissé de commentaire.VICTORIA L.
Le client n'a pas laissé de commentaire.BRIDGETOHARA H.
Very easy to reserve a truck online Friendly,professional check-inMARIE G.
I have read the reviews before I rented and it seem that this place over all is the best in the area. Seems like alot of the negative reviews are customer owned and not reading complete details of the reservation or trying to move on a budget. These guys were upfront and honest. I originally had a reservation for Sunday, I called up to see if I can get the truck on Saturday and the gentleman told me, "you can but your milage rate will jump from 0,99 cents a mile to 1,29 a mile". He explained that since he is not a corporate store he doesnt have room to wiggle on the price. I also like how they tell you about the insurance, and clealy state, "We offer it, we dont sell it" Place was great Van was clean and smelled fresh. I waited in line with 8 different famlies and was in and out of there in about 12 Mins. Great spot excellent team.D G.
Rented a 20 foot truck with a. Piece match rate to budget -1 250,00 $. Was sent a larger truck and charged 3 000,00 $ did not need larger truck and no accommodations were made. Being a Uhaul dealer myself, found them extremely uncooperative to a fellow dealercharles D.
When we had an issue with the price, the rep did nothing to try to help fix it. She told us to call 1-800-uhaul. I'm not sure if this is a location issue as much as I think it's â€œshadyâ€ business practice to quote one price that is not â€œall inâ€ meaning it excluded taxes which ended up being 300 $. After reserving the truck based on the verbal quote (and what showed in my email), I thought we were getting a good deal. Had I known, I would have called around to other truck companies to see if others offered a AAA. I would not recommend uhaul to others, I would recommend penseke which is what a friend took for a similar move and paid less. For our second moving trip of our stuff, we will be doing that. Additionally, I reserved the truck at a location in parsippany, nj. The day before I receive a cal that they don't have that size truck and we need to go to the location above (it's over 30 minutes in traffic to get there). That, coupled with the increased price from what I was quoted (since they don't tell you about how much tax adds) is crazy.David J.
Le client n'a pas laissé de commentaire.Sara D.
Le client n'a pas laissé de commentaire.Valiant A.
Le client n'a pas laissé de commentaire.Eduardo S.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.KAYLA R.
truck was very oldKevin H.
Everything was great.JEANETTE V.
Le client n'a pas laissé de commentaire.EDWARD L.
Employees were GREAT! Process was quick and easy.Robert A.
Le client n'a pas laissé de commentaire.JONATHAN S.
Le client n'a pas laissé de commentaire.Traci L.
Le client n'a pas laissé de commentaire.Rafael F.
Idk keep it upBrendan C.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Samad J.
Le client n'a pas laissé de commentaire.Drew M.
Le client n'a pas laissé de commentaire.John D.
Gary was really great to deal with.Nicholas C.
The MF working on Fri (not the owner) took 30 minutes to do the paperwork then said "meet me at the lot and I'll hook up the trailer". then he left. NO JOKE, he left the building and locked it and took off...40 minutes later he comes back. 40 Minutes with no explanation of where the F he went. I needed the trailer so I was nice, but I wanted to curse this MF out.David W.
There was a large crack on the windshield / I took photos and a video to evidence this. I was not warned of this and did not see any mention of it in the contract details. My concern is whether this was road worthy, and also ensuring I am not held responsible for prior damage.JAMES C.
Nothing continue as ya are.WILLIAM R.
Easy to return vehicle and very good servicePHILIP G.
Le client n'a pas laissé de commentaire.Sergio G.
Le client n'a pas laissé de commentaire.NATASHA L.
the cargo vans have a very small back up camera, makes it almost impossible to see anything. also, passenger side mirrors are not adjustable from driver side. must all be done manually.MARIE F.
Better signageJUSTIN N.
Le client n'a pas laissé de commentaire.Connor R.
Easy in and out.ROGER S.
all good thxAnthony D.
Very friendly and helpfulAdolfo M.
Le client n'a pas laissé de commentaire.Robert G.
Everything is on point no need to improve.Michel J.
Le client n'a pas laissé de commentaire.RUBEN G.
The people at the location were friendly, however the truck was old and outdated, the heat didn't work and I froze my behind off.KUJTIM N.
A radio with bluetooth would be great so one can be hands free, but other than that... Everything was smooth! ThanksRoalh A.
Improve the App pickup process. It is a little buggy. Perhaps it was because I picked up from a non-Uhaul owned site, but I image others have the same issue.Victor M.
App was not working for check-in before office hours. It took nearly twenty minutes to connect and then it would not provide a code. As soon as the employee entered, he took care of us immediately--even before beginning his day. Kind, courteous, extremely helpful.Clifford A.
Le client n'a pas laissé de commentaire.CARLOS E.
Le client n'a pas laissé de commentaire.LA FOREST K.
Le client n'a pas laissé de commentaire.KIARA S.
Great Customer serviceALVARO G.
Very bad, they charged me more the doubleDIVYESH KUMAR T.
Le client n'a pas laissé de commentaire.Crystal S.
Le client n'a pas laissé de commentaire.FLEETWOOD Q.
Le client n'a pas laissé de commentaire.ANTHONY K.
Flawless. Booked on line, confirmed for pick up the following day and Gary the manager had it all ready to go. He recommended the low cost insurance and we were off. Gary was knowledgeable and supportive in every way even thought he was busy managing other customers as well. He made the customer experience incredibly satisfying. If this is the type of leadership you have in your organization you are indeed fortunate. This will be our hub for rentals going forward!Eduardo C.
Le client n'a pas laissé de commentaire.Maria G.
The staff here are awesome!!! I had the best experience with them. I have never seen a company really go above and beyond for their customers the way this location did! Fast, courteous,understanding, and friendly service. They really made my emergency a truly fantastic experience!!! I will always use this specific location. No other can top them! Simply Amazing!CONSTANCE J.
Le client n'a pas laissé de commentaire.Anthony L.
Not charge customers 64 $in fuel charges for going 12 miles..... place is a sham and will be reporting to better business bureauRobert R.
Le client n'a pas laissé de commentaire.MAURICE M.
Le client n'a pas laissé de commentaire.ELIANA M.
Great experience!!DAVID Q.
Le client n'a pas laissé de commentaire.AUDELINE C.
keep up the great jobðŸ‘ðŸ‘LONNTERRY O.
Le client n'a pas laissé de commentaire.Florencio M.
I was a little late returning the truck and they were super understanding. Very respectful employees in the office. Would recommend to all.JUAN I.
Le client n'a pas laissé de commentaire.Daniel A.
Great location and very friendly and professional. Will definitely go back when needed again.FABIAN F.
Entire process was flawless. Everyone at office and pickup lot were great.ROBERT E.