Three experiences recent in 2021 with UHaul were very poor - installation of my trailer hitch early in the year, a trailer rental through my nephew Dante Ardolino and the most recent trailer rental. Your company's customer service is not good.JUSTIN A.
Customer Reviews for CES Towing & Recovery
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Roselle, NJ 07203
(use Amsterdam Ave entrance)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The representative at CES towing was very polite and willing to accomodate my reservation. Also the car hauler trailer I rented was not only just 1 month old but equipped with safety features not found in other trailers from other brands. Overall I had a great experience.LUIS L.
Super friendly environment, clean and organized. The staff was very helpful, I will definitely recommend this location with my eyes closed and for now on it will be my first and only choice.! ThanksGrechely L.
Le client n'a pas laissé de commentaire.ANTONIO F.
Le client n'a pas laissé de commentaire.Dillon R.
Le client n'a pas laissé de commentaire.TODD MITCHELL A.
Le client n'a pas laissé de commentaire.MEGAN D.
The ordered extras were not what was purchased but the customer service to rectify it was great and brought peace to the process.ANGELA S.
Love the customer service, and the friendly clerk. Made me feel as if I've known her for years!FRANCISCO C.
There should be a sign where to park rentals.JONATHAN J.
Le client n'a pas laissé de commentaire.Jose A.
Nothing everything was great. The man that helped me was professional and helpful.Kina W.
Le client n'a pas laissé de commentaire.Humberto G.
Place was closed don't know how deliableRobert A.
Great customer service!Ikia T.
Nothing everything was outstandingZenobia J.
Excellent customer service! Gary was amazing!! So helpful! Highly recommend this location.Yribelda Q.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.JOHN J.
Customer service and the place is excellent. I will go to the place to rent againMarlon S.
The trailer had a blowout. I was delayed getting to my destination in time to drop the car off at a location that was only there for a limited time Saturday.....then not again until Wednesday the 25th. I was told I wouldn't be charged for the extra day. I found a repair place when the tire and rim blew out and got approval from uhaul to pay the vendor directly and then submit my receipt to the drop-off location to receive a reimbursement for my expense. The very rude gentleman at uhaul in St. Pete not only made me wait until he moved all his trailers around in the lot....after all that time waiting he then tells me that's a corporate thing....we don't do that here!!! I then called your customer service and waited on hold for 45 mins until I was disconnected by the person that came on the line. This was the worst customer service I've ever seen.Daniel H.
Great customer service!Edward W.
Urban area with little parking but the personnel were right there to help us.Dargan G.
Replace wiper blades fix the check engine lightFrank G.
Le client n'a pas laissé de commentaire.Angel F.
I got a cardio workout going up and down the stairs, but the people that were very very nice. I will definitely come back if I need themJeffrey C.
I've never hooked up a trailer before and the one person in the office didn't know how either. I now know it is super easy, but when the clerk said to me: "we will learn together" I was really upset because my son was driving the trailer a far distance and I thought it may be hooked up right or not...and the clerk could not have cared less for the well being of my child. And because it is so easy, if she is left in the office alone, why didn't someone train her to do it so that she could have been confident when a person with no experience shows up in the office. I was very disappointed, there were other issues as well, Will never go there again. fortunately, two very kind other customers, helped me hook of the trailer.Anne R.
Rob was more helpful, kind, and concerned for my family than any of the Uhaul customer service representatives I've dealt with in the last couple of weeks,Joseph C.
I liked how easy and fast all the process was.Nelson C.
Le client n'a pas laissé de commentaire.EUGENIO R.
No comments, everything perfect.ADAO D.
Everything is good excellent job tyJusto A.
Le client n'a pas laissé de commentaire.Gilberto R.
Le client n'a pas laissé de commentaire.Alfred N.
There are hidden charges added in the end. One was motor vehicle tax 5 $. What's that for?Carol E.
Le client n'a pas laissé de commentaire.Paul M.
WORST experience ever!!!!!!! Very nasty to me tried to blame me for their own fault of an issue I had. Hung up on me several times. HIRE NEW EMPLOYEES except for Joe and Gary. You can call me so I can share my awful experience. (973) 980-5481Janice G.
Both the pick up and drop off locations were fine. However, the genuinely horrific experience we had with U-Haul canceling our truck several times the week of the move, including the morning of, made the entire U-Haul experience disastrous at no fault of the pick up or drop off. That said, there were minor issues at both facilities.Alex H.
The young lady at the desk was very personable and professional. Overall smooth service.Anthony B.
This review is more about my experience with U-Haul's customer service - than the actual rental of the truck, which unfortunately, did not go as planned in the beginning. Bottom line is that I had to go to 3 different places before I could find the 26 feet truck that I had reserved. Having said that, I have to admit that I had never dealt with such a superb and sincerely concerned about me getting a truck, customer support representatives before! I spoke with 4 different scheduling managers. They each tried to help me get a truck, regardless of geographical boundaries. I lived in NYC but for personal reasons, I reserved my truck out of Newark, NJ. They were very polite, very understanding, and they really went out of their way to help me find the size of truck that I needed for my move. But what really took me by surprise and made it all worth the minor inconvenience is that after I got to Florida and sent an email to their customer service, within 3 hours, Mr. Nick Mara, I believe a supervisor, judging by the way he was talking, was on the phone with me. He explained to me that because so many people are moving out of the NY/NJ area, and very few people are moving from Florida to NY, they have to depend on their customers for when they will be dropping their trucks off and at which location and etc.. Obviously, that made a lot of sense but I was not aware of that when I wrote my email. Nonetheless, he was very apologetic about the inconvenience that I had experienced and he went out of his way, to make sure that I was happy with the resolution - and I was!!! Thank you Mr. Nick Mara and it was a real pleasure talking with you!Dino G.
Le client n'a pas laissé de commentaire.Gary F.
Uhal customer service is absolutely atrocious. 45 minute wait because the app doesn't function properlyHUSSAM A.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.Jamila J.
you have the best customer service team at this site and i hope you recognize their efforts / invaluable! Gary is always available to support customers needs even on his days off!&&@ incredible leadership behaviorsEDUARDO C.
I rented the truck for one way and was told when I got there that I'd have to return the truck to that location which ended up costing me double! I had no choice but to take the truck because I had an appointment to pick up furniture from a near by location. I had to travel over 50 miles to return it!!!!The truck had high mileage and you felt it as it shook. The lock doesn't work on the driver's side. What else can I say, the worst experience from U-Haul that I've had in 20 plus years that I've been rentingSolomon A.
Le client n'a pas laissé de commentaire.Julian N.
As an active memeber for the Borough of Roselle, I want to thank the guys and girls at C.E.S. Their business makes a huge difference to the Boruogh and to the community. Having them in our town is a pleasure and willl be recognized for all that they do. The vehicle was clean , smelled good, and they even stayed open late for me to arrive and get me the truck for a community event!NAZEEK H.
Im repeated customer, they always friendly and helpful, thank againsilvia V.
Great Customer Service!Traci L.
Le client n'a pas laissé de commentaire.Shanice C.
Le client n'a pas laissé de commentaire.TIFFANY C.
I will tell you that the Rep that helped me made sure that the trouble I had and had to deal with was compensated to me. My U haul experience was terrible until I walked into the office and felt a different atmosphere already! Thank you guys â€œand girlsâ€Danny M.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.LISA D.
Woman who waited on us for pick up was extremely slow and could not explain safe tow adequately or correctly. Was unsure of what she was doing and had to wait for confirmation from location manager. No tow hitch locking mechanism was available for sale so had to stop at a home depot to purchase one.Steven G.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Joel G.
Le client n'a pas laissé de commentaire.Charles M.
The lady who took care of us was really nice and friendly. She was very helpful.Giorgino C.
Le client n'a pas laissé de commentaire.David T.
Great Rentalsyed A.
The office makes you feel very uncomfortable if you're not a leftist (democrat). I wouldn't recommend this location.Judith M.
Le client n'a pas laissé de commentaire.Odis D.
Great serviceMarcos R.
Problemas with the engine no air condition in the cabin really bad condition on the truck and expensive for that truck and service bad no recommend and no used againMARLON P.
Le client n'a pas laissé de commentaire.Stefan S.
Quite honestly, I thought this was going to be a horrible experience...the truck was in rough shape, the app wasn't working properly, the line to get help was several people deep and not moving, and calling the support line took forever. However, your customer support really turned things around. Both the support line that I called and the people on location were spectacular. They handled everything quickly, with professionalism and made me feel both heard and respected. I really, really appreciated the support and I would absolutely rent from this location again. Merci.Michael J.
Le client n'a pas laissé de commentaire.JOHN G.
The gentlemen that helped me was great and made the experience super easy.William C.
Very helpful!! Super friendly and accommodating!!! Thank you very much!! Great people!!Eric H.
Le client n'a pas laissé de commentaire.Sandra A.
Excellent serviceKevin L.
The service was great!John V.
Le client n'a pas laissé de commentaire.Jessica P.
Le client n'a pas laissé de commentaire.VICTORIA L.
Le client n'a pas laissé de commentaire.BRIDGETOHARA H.
Very easy to reserve a truck online Friendly,professional check-inMARIE G.
I have read the reviews before I rented and it seem that this place over all is the best in the area. Seems like alot of the negative reviews are customer owned and not reading complete details of the reservation or trying to move on a budget. These guys were upfront and honest. I originally had a reservation for Sunday, I called up to see if I can get the truck on Saturday and the gentleman told me, "you can but your milage rate will jump from 0,99 cents a mile to 1,29 a mile". He explained that since he is not a corporate store he doesnt have room to wiggle on the price. I also like how they tell you about the insurance, and clealy state, "We offer it, we dont sell it" Place was great Van was clean and smelled fresh. I waited in line with 8 different famlies and was in and out of there in about 12 Mins. Great spot excellent team.D G.
Rented a 20 foot truck with a. Piece match rate to budget -1 250,00 $. Was sent a larger truck and charged 3 000,00 $ did not need larger truck and no accommodations were made. Being a Uhaul dealer myself, found them extremely uncooperative to a fellow dealercharles D.
When we had an issue with the price, the rep did nothing to try to help fix it. She told us to call 1-800-uhaul. I'm not sure if this is a location issue as much as I think it's â€œshadyâ€ business practice to quote one price that is not â€œall inâ€ meaning it excluded taxes which ended up being 300 $. After reserving the truck based on the verbal quote (and what showed in my email), I thought we were getting a good deal. Had I known, I would have called around to other truck companies to see if others offered a AAA. I would not recommend uhaul to others, I would recommend penseke which is what a friend took for a similar move and paid less. For our second moving trip of our stuff, we will be doing that. Additionally, I reserved the truck at a location in parsippany, nj. The day before I receive a cal that they don't have that size truck and we need to go to the location above (it's over 30 minutes in traffic to get there). That, coupled with the increased price from what I was quoted (since they don't tell you about how much tax adds) is crazy.David J.
Le client n'a pas laissé de commentaire.Sara D.
Le client n'a pas laissé de commentaire.Valiant A.
Le client n'a pas laissé de commentaire.Eduardo S.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.KAYLA R.
truck was very oldKevin H.
Everything was great.JEANETTE V.
Le client n'a pas laissé de commentaire.EDWARD L.
Employees were GREAT! Process was quick and easy.Robert A.
Le client n'a pas laissé de commentaire.JONATHAN S.
Le client n'a pas laissé de commentaire.Traci L.
Le client n'a pas laissé de commentaire.Rafael F.
Idk keep it upBrendan C.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Samad J.
Le client n'a pas laissé de commentaire.Drew M.
Le client n'a pas laissé de commentaire.John D.
Gary was really great to deal with.Nicholas C.
The MF working on Fri (not the owner) took 30 minutes to do the paperwork then said "meet me at the lot and I'll hook up the trailer". then he left. NO JOKE, he left the building and locked it and took off...40 minutes later he comes back. 40 Minutes with no explanation of where the F he went. I needed the trailer so I was nice, but I wanted to curse this MF out.David W.