Customer Reviews for Champion Forest Self Storage
(Concessionnaire U-Haul dans le voisinage)

343 évaluations

14850 Cutten Rd   Houston, TX 77069

(281) 580-1532

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(281) 580-1532

14850 Cutten Rd
Houston, TX 77069

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 11h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Awesome location. Friendly and professional!

ROBERT B. 
Évaluation :
5

It was all great.....the manager was awesome.

BRIAN K. 
Évaluation :
5

You were great

WILLIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nia G. 
Évaluation :
5

Staff was absolutely amazing, very friendly and helpful

Taylor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES EARL W. 
Évaluation :
5

Great service..answered all of our questions

TREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Very professional and great customer service.

Paul S. 
Évaluation :
1

This location actually did not have the truck and truck was at a different location. I went to this address 4 times over a 3 week period to confirm pickup details and not one conversation was about the truck being at a different location. cost my driver 3 hours.

RALPH R. 
Évaluation :
5

Holly and Ronnie were very nice

JUANITA T. 
Évaluation :
5

I always enjoy renting from this facility, Ronnie and his wife are simply “ The Best “

TERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamille B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHLRIMANTE Y. 
Évaluation :
5

The staff at this location went above and beyond.....they were polite, professional, caring, and super helpful. I cannot say enough about the kindness I was shown. Thank you many times.

SUSAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Experience was good, but I was charged more than the rate. It was supposed to be 0,69/mile but I was charged 0,79/mile, small but still wrong. No one responded to my email/ complaint.

Revanth M. 
Évaluation :
4

No suggestions

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

No recommendations needed, you guys are doing Excellent!!! The girl was very helpful, she came out to of her office and provided me with Instructions on where to park, she immediately went to the back and helped me with parking of the trailer. She was awesome, with a great smile on her face😊

ROSA R. 
Évaluation :
5

Excellent service as always form this location. They are top notch facility!

MARK DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE M. 
Évaluation :
5

Excellent folks running this outfit. No recommendations other than to keep up the good work!

MICAH P. 
Évaluation :
5

all went well, great customer service.

Tiasha P. 
Évaluation :
5

The whole process was efficiently managed. Thank you for a good experience.

PATRICIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN S. 
Évaluation :
2

Horrible customer service; staff were no help at all. All sat in their chairs and had bad attitude when asked questions. They didn't bother helping or providing clear instructions when asked.

Son T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFF D. 
Évaluation :
5

Interior Windows could use a bit of cleaning. Otherwise the rental was very good.

Robert T. 
Évaluation :
5

Manager was so nice and really cared about my needs.

Brandie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth C. 
Évaluation :
5

Great Service Thanks

Michael G. 
Évaluation :
4

equipment problem with a trailer that the left turn signal did not work, used a different trailer!

MARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Very friendly and helpful employees. Will use this site again today!

FRED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Friendly, helpful and courteous staff to explain everything and assist.

LUIS L. 
Évaluation :
2

We had an issue with the 24/7 check in process on our phone for whatever reason but the employee in the office was not very helpful at all. I ended up calling the 1800 number instead. After getting off the phone I went back in the office where another employee help me “check in” but seem to be making a new reservation instead. The whole process was longer than needed to be if you have an issue with the 24/7 self check in do not ask employee for help they will tell you “I can't help you”.

Abner S. 
Évaluation :
5

This has nothing to do with the location but my issue was having to use a smaller truck because there wasn't a truck I had reserved with 30 miles. I reserved over a month in advance and had to move 4 hrs away, now I'll have to rent another truck (not from uhaul) to get the rest. Very disappointed and will not use uhaul again

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Nothing at all.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis P. 
Évaluation :
5

This location was excellent from the customer service, wait time, price, condition of the equipment. There's only one complaint I have, but it only has to do with the Uhaul website. When reserving the truck it said that I qualified for a free month for a storage unit. But every one that I clicked on either said "no units available " or it brought up prices I'd pay. Extremely Disappointing

sonya M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
5

Staff was extremely friendly and accommodating for my move. Had a van at a moments notice and had me in and out quickly and the price was very good! Highly recommend this location for all moving and storage needs!

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath B. 
Évaluation :
5

I had to really put effort into opening and closing the door on that trailer. I can't imagine if my wife or daughter had rented it alone. I don't think they would have been able to get the door open/closed on their own.

BENJAMIN P. 
Évaluation :
5

All went well. Quick check-in, quick check out, friendly and professional service. EZ rental

Adrian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hairi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

The man went above for us by staying a lil late for us to get the trailer and was very professional and nice :-)

Kevin E. 
Évaluation :
5

Brian did a great job! Very professional. Thorough and quick.

Emil Z. 
Évaluation :
5

El servicio fue muy bueno

Carlos A. 
Évaluation :
5

Good customer service and clean truck.

WAQAS W. 
Évaluation :
5

Excellent Service

Manuel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
1

Worst rental experience… Truck was filthy and nasty. We are in the middle of a health pandemic and no one cared to even go in and sanitize clean or anything. it's not on the dashboard. The location manager even pulled up the van and obviously still didn't care. I spoke to Felicia Wallace at the one 800 numberAnd I still have not heard back from the regional manager Joseph Nelson. I called back again this week and still haven't heard a second time. Very frustrating. The price I paid is not worth it for just a few hours of use. and I still have not heard back from the regional manager Joseph Nelson. Very frustrating. The price I paid is not worth it for just a few hours of use

Kevin M. 
Évaluation :
5

The location was convenient and received excellent service.

Brandon C. 
Évaluation :
5

Fill out as much info online as possible like I did and this will make things a lot easier and faster when you pick up your truck.

Laura C. 
Évaluation :
5

The customer service rep, I think his name is Ronnie, was phenomenal! His customer skills and willingness to go the extra mile were the best I've experienced in any industry!

Johnny D. 
Évaluation :
5

Brian was very polite/professional. I did not have a reservation, needed a trailer last minute. He took care of me. Great experience.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
2

The out-of-hours check in was frustrating â€" “find the box and use the provided code” WHAT PROVIDED CODE? A few minutes of scouring the page and my texts for the code ... After my second call with an extended hold ( the first was because where I thought I rented my truck was actually 1,7 miles away from another U-Haul location â€"on the same street â€" where the truck was waiting for me) the rep told me to continue the process and the code is provided later â€" poor communication, very poor. Then came the lock on the box. Tried 5 times to unlock it using the code â€" my college-age son tried several times â€" yet another phone call and we were talked in for the lock release â€" One word â€" YIKES!

Marilou S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
1

Terrible lack of information. The online check in told me my key was in lock box number "3" but there were only 2 lock boxes. After a long time waiting with customer service on the phone I was told that lock box number 3 was actually the cargo bay on my moving truck. I was given a combo to open the cargo bay where I found the key. The total lack of information and large delay was very disappointing. What should take 5 minutes took me over half an hour.

Ryan H. 
Évaluation :
5

Customer service was excellent at Cutten Road Uhaul. We've been to uhaul Franchise on cypress north Houston and that was an awful experience. So trying another location, we were very weary. But this location on Cutten was fabulous. Many thanks.

Guy M. 
Évaluation :
5

A little simpler damage assessment system- stickers and photos was unwieldy

William Ross S. 
Évaluation :
5

Best customer service by far

Elise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenora F. 
Évaluation :
5

Brian was a great help and made it a very smooth experience.

Chi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalena T. 
Évaluation :
2

Double charged for mileage

MAURINE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
5

Quick, in and out. Had a last minute need for a truck and they took care of it.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA KATRICE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flavia M. 
Évaluation :
5

We had great service!

Shawn K. 
Évaluation :
5

They made the equipment return very quick and easy. Merci.

Harlan C. 
Évaluation :
5

There was a gentlemen who really went above and beyond. I called several times after hours and he got The messages and very extremely helpful! He made our entire transaction very smooth

Patrick S. 
Évaluation :
5

Great customer service from Ronnie and Hollie!

Tracy Y. 
Évaluation :
5

Best place to rent a UHaul staff is fantastic!!

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Great Service. Great people. Brian checked me in so conveniently after a long day of moving. Ronnie got me the right sized vehicle. It was a pleasure to talk with the team at Champions - Cypresswood & Cutten Rd.

Precious S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nyeishea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy S. 
Évaluation :
5

Everything was explained completely and fully made experience worth it.

CURTIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
5

Brian went above and beyond to provide excellent customer service. Will be renting from here again next weekend!

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHEA C. 
Non reviews have been submitted for this location.

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