Le client n'a pas laissé de commentaire.
Mark Dildine
Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Was there at 5:02pm, place was closed nobody around. After hours return process did not work, spent about 45 minutes trying to get truck returned.
Shelly ShinnickDon't leave office before expected closing time. Make sure to expect vehicle after every rental.
Lashay JohnsonRonnie was very friendly and easy to talk with about anything. I was greeted with a friendly smile and same upon return. I will definitely use this location for all future rentals.
Douglas RegnierCharged me for two days I brought it back in 4 hours then tried to charge me an extra $58 I want my money back asap
Kelsy RodgersEverything is well maintained . GOOD SERVICE. Thanks
gul khanBoth the pickup and drop-off locations were staffed by excellent folks who were very helpful with the entire process.
William MillerBest experirience I have ever had renting a truck. Ronnie was fantastic. I would highly recommend this location to anyone needing truck or trailer rental.
WHITNEY WalkerPersonnel provided great service.
Luis CruzCharged twenty dollars for one day early drop off outside of their hours of operation.
Donald SmithI was quite impressed by the property manager's (Ronnie Flores) efficiency and thorough preparation; he had all my documents in order and patiently walked me through the process professionally and courteously. Having previously made several cross-country moves myself and helped family members in several local moves, I can say without hesitation that working with Ronnie was the easiest and best experience I've yet had. Merci!
Charles Michael MuskietGreat job
JOHN LEWIS GLENNExcelente servicio al cliente de parte del Manager. El camión estaba en perfectas condiciones y muy limpio. El manager hizo todo muy fácil para completar el proceso y fue muy amable con todo lo que necesitamos. Recomiendo este lugar para la mudanza y todo lo que necesiten.
Gloria JaramilloThe A/C struggled pretty hard when driving over 40mph. The driver's side window needs a new knob but all else was fine although the online return process takes too long with delays regarding up loading the 8 or more pictures required before completion.
WILLIAM BARRETTThe truck AC did not work most of the time and the visor on the drivers side was broken and kept dropping down blocking the drivers vision. The tests needed to report the damages to the truck were not received for a long while after the truck pick up so I was unable to send the pictures. It seems that the rental facility should be responsible for the trucks condition not the renter.
Catherine deSombreThe whole experience was amazing from start to finish. Moving is always a hassle, but U-Haul made it bearable. Renting the U-Haul was easy and I love the Champions location on Cutten Road and Cypresswood. They were so professional and quick. I was in and out. I highly recommend this location. Everything about the process was easy and simple and hassle free. You have enough stress moving. This process made moving easier.
jennifer bullockPerson who checked me in insisted that I recheck the truck to make sure it was clean. At first, I refused, but he insisted and was correct. I forgot to check back of truck and had left a few things in there. Surprised he cared, but glad he did. Thank you again.
Tasha McBradyExtremely rude. No one there to help with questions on how to get and return rental
Dorian BanksIt’s was great all around
rodney gipsonEmployee was quick and did an excellent job. Only negative comment was the truck stunk inside like an funky old farm truck. Otherwise excellent.
David reeserService was very good, quick and friendly. Truck was in great shape.
Wendy Ann BrownThe furniture dolly was of poor quality. I rented a furniture dolly from another location recently, and it was much nicer.
Patrick WilliamsNothing really, the guy running the office was fantastic
Anthony KorzeniewskiHad a great experience at this location. Staff was excellent and equipment was in great condition.
James PalamaraWaited in open lobby for over 20 minutes with no one there. Called store number and let it ring and ring before employee came in from outside to help. Acted as if he didn't want to take vehicle and wouldn't even take the keys before giving me a rude speech about gas, being clean, and high charging fees.
Kristopher DearingVery nice guy working here. Very good experience.
James GoodeThe team at this location is very good. Ronnie is a pleasure to work with.
Robert NicholsRonnie is an extremely knowledgeable professional and always remembers me as a repeat customer which makes me feel appreciated. The location is ideal for anyone making a move within the NW Harris County area: secure, climate controlled and out of the flood area for added peace of mind. The facilities and trucks are clean and they go out of their way to make sure equipment is available.
TIMOTHY MERRITTCustomer service was excellent!!!
Kimberly TaurinsVery friendly staff and super accommodating! Will definitely be a returning customer.
Katie PetersenThe door kept getting stuck open and stuck closed.
Charlie NettlesFast and easy👌 Good service
Marc Neil VillanuevaKeep it with the great work, in my experience it was super easy and fast and the staff was very friendly and helpful
Octaviano GarciaThe meter reading of both miles and fuel on the contract was wrong. I had to pay extra 30 dollars for extra miles which I didn't drive.
Sachin DsouzaThe gentleman that assisted me was patient & had a positive disposition. I didn't notice any needs for improvement.
Cathleen AlexanderI cannot remember the name of the young man who helped me with my recent rental (car hauler) but he was outstanding!!! Very cordial, knowledgeable, and a great help to me. Just great young man! You should be proud to have him working for you!
Chris KamradtI was kept waiting for 20 minutes before I was helped 3 minutes it took to take off the trailer
Regina AmadorEverything went according to plan. Great service!
James WisnoskiExcellent and very friendly service!
Doug OlsonVery polite staff. Very helpful!
Edwin BrzymialkiewiczUnfortunately, the person I dealt with had little to no experience with renting U-Haul equipment and completely messed up the check-in process. More training would is needed.
John MorganI was charged a third day for a trailer rental, when I only had it for two days. I have not been able to reach a U-Haul rep for two day. I refuse to sit on hold for longer 30 min at a time, before I even get to speak to anyone. Have already called 4 different times and sat on hold for a total of 2 hours.
Jeremy LangstonExcellent service and price!!!
Manuel RojasExcellent customer service
Trictian MorsonCome to find out there is no way this vehicle was cleaned from the person who had it before me. I got charged at the drop off location for a cleaning when I returned it how it was received at this location. I was told the people previous to me had been charged for a cleaning but I don't believe it now. I thought the floor board was wear and tear on the vehicle but I guess it needed a good scrubbing. So I was charged for a $50 cleaning that I shouldn't have been charged for… I want a refund for it.
Daisy GreenDrove UHaul home and backed into driveway and parked it. Went to move it slightly and some IDIOT light went out on Dashboard and transmission would not engage in Drive or reverse. Engine just revved. Did not have time to wait all day for a tow and could not load it up and be stuck on road. The Owner of storage place disregarded this and haned truck off to next customer with my House Keys on the keyring. I was lucky the new renter came back. Did not even get to use rental truck. This person has poor customer service skills and manners and was BOSSY and RUDE and INSULTING.
tim wettachBoth Ronnie and Larry were very professional and represented the company well.
Randy BumpusS.O.
Darvin BadgerThey told me I could return the trailer to any location but I then got assigned a Location to return it to. I feel like I should not have been told that. This lead me to initially return it to a shady uhaul location before taking it to the assigned one.
Jeremy Laudermilkvery helpful staff
Jennifer CrosbyThanks
John Wesevich