Customer Reviews for Champion Self Storage #61
(Concessionnaire U-Haul dans le voisinage)

499 évaluations

2415 Loganville Hwy   Grayson, GA 30017

(770) 682-4740

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/24/2021: 9h00 am - 12h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 682-4740

2415 Loganville Hwy
Grayson, GA 30017

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 11/25/2021: Fermé
  • 12/24/2021: 9h00 am - 12h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane W.  |  Expérience générale 
Évaluation :
5

Everything was great and I will be back if I need to rent a storage unit again Thanks for everything

Bonnie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Everything was perfect. And staffs were so nice. I had very good experience. Merci

Moo P.  |  Expérience générale 
Évaluation :
5

Nothing. Everything was good and the truck was easy to drive.

cheryl P. 
Évaluation :
5

It was a great experience, wonderful customer service. And if I need you in the future will use. Thank you Adrienne Ford.

ADRIENNE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHINYERE A. 
Évaluation :
5

Worse experience of my life

Bianca D.  |  Expérience générale 
Évaluation :
5

Although they take care of the property the actual contract was... They told me I had the one free month with U-Haul when I called from out of State, but when I actually got here they changed their mind. I was told the reason was other people wanted the unit, They wouldn't even pro rate my unit... Why did I pay for a whole month when. I only stayed 2 weeks... No thanks my next storage will be some where else...

Tariq S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard J.  |  Expérience générale 
Évaluation :
2

The truck was dirty. No attempt had been made to clean it. This is in the midst of a global pandemic.

Vashti J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B. 
Évaluation :
5

Aucun

RAVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omaira B.  |  Expérience générale 
Évaluation :
5

Owner and facility staff were fantastic place was really clean I would highly recommend to anyone

PATRICIA H.  |  Expérience générale 
Évaluation :
5

everything was great but please delete my email

JASON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C. 
Évaluation :
5

My furniture was in the storage unit for 16 months and the staff were always nice and friendly. I would recommend this facility to anyone who needs to store their furniture for however long they need to.

Fred L.  |  Expérience générale 
Évaluation :
5

Always friendly staff.

BARBARA R.  |  Expérience générale 
Évaluation :
5

Great service

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight L. 
Évaluation :
5

Excellent experience very easy and excellent customer service

JAMIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell C.  |  Expérience générale 
Évaluation :
5

Destiny at the Loganville location actually set everything up for us. Then, our pick-up location was changed to Grayson. However, destiny was the one that we dealt with, and she was very knowledgeable and accommodating.

GEORGE L. 
Évaluation :
5

I just wish they had a dumpster to make it easier to get rid of stuff in your unit instead of having to get a truck. But I understand they have to make money.

Natalie H.  |  Expérience générale 
Évaluation :
1

The manager of the location had a hard time processing my order due to poor network, resulting to my card currently being charged three times for a single transaction.

Festus O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
5

Even though we got a cargo van that was not cleaned we still had an overall good experience.

McArthur C. 
Évaluation :
1

Reserved a truck from a location 2 minutes away from my apartment 3 weeks in advance. At 6:00 the night before I was supposed to pick up the truck, I got a notification saying that my truck reservation has been moved to a location 1 hour away from my apartment. I then proceeded to spend the next two and a half hours trying to resolve the issue over the phone and on the Uhaul website, which it never did. Driving to the pick up location and back added an unexpected 2 additional hours of travel to my day at the very last minute, on a day that I was already planning on traveling for 8 hours. I am EXTREMELY dissatisfied with the way this was handled.

Kenneth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leobardo A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
3

10' truck was FILTHY. 20 moving blankets that were requested were not in the truck at pickup time - what is the point of having online pickup if you still need to go into the store to pick up keys and pre-ordered supplies?

JANET C. 
Évaluation :
5

Everyone at Champion Grayson is Awesome!!

Cynthia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olasunkanme A. 
Évaluation :
5

Need more carts

Mitchell S.  |  Expérience générale 
Évaluation :
5

Owner is greedy. Started at 135 $a month in 2019. In 2 years the rent went up 240 %. It was 325 $at the start of 2021. Same as stealing to me. With the pandemic and the tight job market, raising someone's rent over 240 % is just not right. You reap what you sow. On a side note, light in unit never worked, there was always trash right inside my door blown in there by the grounds keeper and had a water leak at the end. Try another storage unit.

THOMAS S.  |  Expérience générale 
Évaluation :
5

The unit appeared to be clean and all went well until we moved our things out of the unit and realized we had rat droppings on our belongings :( As we moved more things out, we discovered two dead mice on the floor of the unit. Disgusting! I will not be using them again.

Krystle H.  |  Expérience générale 
Évaluation :
5

the property manager was awesome!! we will definitely use this location again in the near future!!!!

MCARTHUR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY R. 
Évaluation :
1

Area supervisor was supposed to call me but never did. Needed to add insurance and they told me he had to approve and would call me. Never heard from him. Also the phone line at that store was bad.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

Driving down the highway with windshield wipers that DO NOT WORK! Down pouring almost crashed. Called U-haul SEVERAL TIMES No one picked up. Called the location I picked it up at and the 800 #.

MIcheil E. 
Évaluation :
1

Stop the unfair practices. I'm overly charged for the rental, from 59 $to 263 $. Please avoid them if you can.

Esther B. 
Évaluation :
4

Truck was not broom clean when I took I but was instructed to get it back broom clean Online return not working

Mary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

I had no problem at this location The staffs were curtious and took the time to explain my concerns at the time

Pauline R. 
Évaluation :
4

Deliver vehicles with a full gas tank always. Give customers the option of not using their cell phone to record drivers license data - recording data with traditional analog methods.

Robert M. 
Évaluation :
2

I was two hours late on returning it due to traffic and I was charged for a whole extra day.

Erik H. 
Évaluation :
5

People were great. Truck old and dirty. Smelt of gasoline after driving for a while. Back of truck dirty, red clay, and debris. Had to sweep it out before we could use it.

Michael H. 
Évaluation :
2

The lady we dealt with was not customer friendly. She was rude and not very helpful. Made us do everything when we returned the van. Have rented from other places that were much friendlier and more helpful. This woman had an attitude and it showed!!!

Maggie D. 
Évaluation :
5

Staff is great

Michael C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GELACIO M. 
Évaluation :
1

The truck drove like it had transmission issues. I had to pull over twice to let it reset so I could drive it without the engine reving high. The 29 $rental for 32 miles ended up costing 112 $. I will do something different next time. They make it where you have to get the insurance otherwise you have to pay for the trucks downtime if it gets a flat tire. There was no one there when I turned the truck in, so I could not get my receipt or discuss the charges. I put gas in the truck and the charged me for gas anyway.

Darsha E. 
Évaluation :
5

Your staff was very professional and customer service oriented; something today that is not as common as it used to be. Continue such practices.

Ronald C. 
Évaluation :
5

I was charged insurance unnecessarily and still it has not been returned to my account after several attempts with staff. Also there was a hard time finding transport carts in the buildings to take items to storage unit-i'm disabled and was on 2nd floor. Access hours were till 6 pm. Still have not got my money returned after calling and in person visit what can be done about that other than my atty.

Agatha S.  |  Expérience générale 
Évaluation :
4

The system was down at the time I picked up my vehicle but the clerk was great. She had to put it in manually. She was very nice and knowledgeable. She made sure I got on the road in a timely manner. It was a pretty good experience. I even ran over my time I was supposed to have the vehicle and I was able to drop the keys off even though the office was closed. It was a pretty easy experience.

Shawn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Awesome

Ursula C. 
Évaluation :
4

Kim was very pleasant.

THOMAS G. 
Évaluation :
5

We love Teri n her staff. That is why we keep coming back for our truck n storage needs❤️

MELISSA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gabriel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ken K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA W. 
Évaluation :
5

Rear staff and clean facility.

Wayne R.  |  Expérience générale 
Évaluation :
4

Helpful, Friendly and kind staff

Kenya V. 
Évaluation :
4

Confirm all equipment rented is available before finalizing the rental and putting the truck out for pickup, so that your customer is not stranded expecting they will have the equipment they paid for but ends up not being available - especially when the pick up is after hours.

Oluwatoba A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anthony A. 
Évaluation :
2

Let customers know in advance about not having what they requested

ALTIDOR P. 
Évaluation :
5

The staff was very professional and friendly

DORIS S. 
Évaluation :
5

The ladies were amazing

GARFIELD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELNATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanre D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claire G. 
Évaluation :
5

No issues.

Vermon F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Fully make sure the gas tank is full

Brittni S. 
Évaluation :
5

Excellent service à la clientèle.

Stacey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
1

I was charged 2 days extra instead of one day. We did not have the truck an extra 2 days. We had it extra from 10am-6pm. It was not 2 days. We were definitely taken advantage of. I brought the truck to the drop off location at 5:55pm and the lady said they would check me in the next morning because they closed at 6pm clearly she waited and charged us extra!

RAY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TISHOND H. 
Évaluation :
5

Fix the transmission and clean the truck

Ali M. 
Évaluation :
5

Make sure area is cleaned out before renting out.

RODRICK T. 
Évaluation :
5

Ladies in the office provided excellent customer service. We will tell all of our friends.

Kevin F. 
Évaluation :
1

I was charged for a 2 day rental and 2 days of insurance I had the truck for less than one hour. When I went to return the agent was busy and assured me that she would check it back in and send me a receipt that day. She didn't and I just received the email and was double charged. Very upset and this was t taken care of and now I can't get them on the phone to fix it.

Kadie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE CRAIG S. 
Évaluation :
3

Customer service agent struggled a bit to complete the reservation especially since I had check in on line.

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Letoya L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lila B. 
Évaluation :
5

Passenger side wiper did not work

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
3

The truck that we rented didn't have any cold air conditioning and the handle for the window was broken. Had to drive it in 97 degree temperature for several hours dripping in sweat the way!!! Not fun!!🥵

ALEX M. 
Évaluation :
5

Counter agent was friendly and professional. Very nice lady.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

The rental agent on duty was courteous and very helpful. A pleasure to work with her

Charles B. 
Évaluation :
5

Rien

Debbie S. 
Évaluation :
5

Nothing, it was great! The office person was very nice and professional, and the truck was perfect for a small storage clean-out.

Diana W. 
Évaluation :
5

Smooth and seamless process with no hiccups.

Kimberly B. 
Évaluation :
3

The cab of the truck has a leak above the drivers seat in one of the welds on the roof line and as we were traveling we hit a huge storm and water was pouring in to the cab down our backs.

Marcia B. 
Évaluation :
4

Good experience overall. I picked the truck up on Sunday after hours and two furniture dollies which I had asked for were not in the truck even though I was charged for them. Need to be reimbursed for them.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kwame B. 
Évaluation :
5

Once again the staff personnel are knowledgeable, and were really very helpful to me, making our move a lot smoother.

Kelvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jobeth S. 
Évaluation :
3

Picked up truck after hours via mobile app. Truck was almost blocked in. Hard to get out. Ordered a dolly. No dolly in the truck. I had to drive there the following morning to pick up the dolly. That added to/from miles for my trip and added more gas money. Very disappointed. Never again U-Haul.

Brian D. 
Évaluation :
5

Nothing really. Only complain is you can't seem to get someone on the phone at least in my experience. But overall good service.

CARL B. 
Évaluation :
1

Had to Travel to multiple uhauls store to find a truck after each one told me that the other store had one!

Marino S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren V. 
Évaluation :
5

Brittany was very helpful

Norris L. 
Évaluation :
5

The only problem I had is because I am on a fixed income is that I had to travel from Grayson to Savannah GA round trip and the milage was kind of costly and and took over half of my social security check that I receive a month. Other than that everything was good.

mildred A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florinda C. 
Évaluation :
5

Everything was up to standard and great! Merci.

Florinda C. 
Évaluation :
5

Staff made the whole transaction comfortable, simple, and was reasonably priced compared to surrounding options.

kYLE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reco W. 
Évaluation :
5

The manager was nice, and informative. So far no problems.

Steven L.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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