Le client n'a pas laissé de commentaire.JEFFREY K.
Customer Reviews for Chapel Creek Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fort Worth, TX 76108
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 2h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- 7/4/2021: Fermé
- 9/6/2021: Fermé
- 11/25/2021: Fermé
- 12/25/2021: Fermé
- 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
On a rare occasion, one experiences superb customer service nowadays. Chapel Creek Storage was ONE of those rare occasions. Under pressure to obtain self storage, I visited and rented a space at Chapel Creek Storage. The Manager, Melanie, runs a tight ship. The facility is well kept and organized. Melanie is "over the top" at providing this superb customer service.Ronald R. | Expérience générale
Great Management and very safe place.Ishan P. | Expérience générale
Le client n'a pas laissé de commentaire.NATHANIEL T.
Le client n'a pas laissé de commentaire.FARRELL D.
Le client n'a pas laissé de commentaire.REGINA B.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.WILLIAM T.
Melanie she was fantastic!! Very helpful and understanding. Her customer service is outstanding!!THERESA C.
Wonderful customer service Ms Griffin went above and beyond. 10 out of 10 would recommend location just for her customer serviceBLAKELY S.
Le client n'a pas laissé de commentaire.LATASHA R.
Melanie is Fantastic. She couldn't be more helpful.SHONN C.
This place is great and the staff is so friendly. If I'm ever back in the area and needing a storage unit this is definitely the place I will use again. Thanks for being so awesome!Megan B. | Expérience générale
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Michael N.
Melanie is fantastic. Makes the entire process so easy and a pleasure to work withShonn C.
Le client n'a pas laissé de commentaire.Shannon B.
I would go back to them again. The first place I went to i had a truck reserved there and the lady was a rude told that the guy said he needed all day. I was hoping to get some of my money back for that. She was not very nice or helpful.Tammy B.
I had no problems at the storage facility. I just moved to another location that was more convenient and a little smaller than the storage area here.Homer I. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPH S.
Le client n'a pas laissé de commentaire.Shayna F.
Le client n'a pas laissé de commentaire.Bill M. | Expérience générale
Le client n'a pas laissé de commentaire.Ennis E.
Melanie was very helpful and friendly. Everything worked out good for me, I will return in the future to this location.Heli M.
Le client n'a pas laissé de commentaire.EVELYN H.
Le client n'a pas laissé de commentaire.Brett G.
It was a very nice place...very well kept and cleanRickey S.
Le client n'a pas laissé de commentaire.Murad B.
Great, but nail in tire and broken chainsLiz M.
Nothing to improve!! Great customer service!! I'll come back again!!!John C.
Le client n'a pas laissé de commentaire.dave W.
It was closed I did the online returnAngelo C.
Le client n'a pas laissé de commentaire.MICHAEL A S.
Le client n'a pas laissé de commentaire.Murad F.
Le client n'a pas laissé de commentaire.Teresa P.
Le client n'a pas laissé de commentaire.Mary L.
Le client n'a pas laissé de commentaire.bobby J.
Excellent service!! Helpful and great customer service.. ThanksIRMA B.
No one was there at 1:30 pmRICHARD M.
I had to wait in line for an hour while she tried to find a trailer for a guy. All I needed to do was drop the trailer.Pete S.
Uhaul in general is under staffed and not good on changing reservation needsCODY B.
This is a top notch location & the only reason I am still dealing with Uhaul. You need to let Michelle give some of your locations lessons in customer service.DANISE Y.
Le client n'a pas laissé de commentaire.Wilson L.
The location was clean and neat. Manager was very helpful and friendly.Debra D.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Ashleigh S.
Le client n'a pas laissé de commentaire.Dale G.
The staff member there was great!Heather R.
Le client n'a pas laissé de commentaire.Michael D.
Nothing the lady that help me with the paperwork was very available to explain me everything, and very carefully guide step by step, so happy with their service and the equipment, i definitely will recommend this location and I'll be there again for sureJesus G.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.David P.
Employee stayed late to get me hooked up with a car hauler that I desperately needed. Two other groups came in just before closing time, before I got there. I had to wait a bit to get taken care of but she was so awesome. She even helped me hook up the trailer! Great customer service! Merci.David H.
The Manager Michelle was very friendly and was accommodated everything we needed for our rental! Great experience!Edgar G.
Le client n'a pas laissé de commentaire.Thishell G.
Uhaul changed my location after my pick up time without notifying me until I went to pick it up the representative told me she would Send me a50 $credit to my Amex bit I still have not received itMary W.
They called asking for more money. This is the worst experience i have ever had with uhaul.Carl S.
Le client n'a pas laissé de commentaire.Steve T.
Le client n'a pas laissé de commentaire.Dawn S.
Very efficient, helpful and friendly! Extremely satisfiedKris N.
When I booked the appointment, the book keeper told me the wrong address. When I arrived at the correct location, the office was closed. I called the number on the door and was told that they were out of office to run to the bank and would be back in 30 minutes. I arrived back to the office in 30 minutes and still had to wait another 20-30 minutes on top of already being delayed so the truck could be checked back in and cleaned. It was a very unprofessional process. The uhaul attendant needs to be more professional. The frustration/struggle effect does not need to be converted onto the customer in which this situation it was. I will not be renting from this location again.Megan M.
Include the actual things I paid for such as moving blanketsShifatul I.
Nothing , Michelle was great she worked with me and my crazy schedule. She went above and beyond to make this a wonderful experience, I will definitely let all my friends know.Stephanie N.
Le client n'a pas laissé de commentaire.Alan S.
I called after hours expecting to leave a voicemail, but instead someone answered the phone "Hello?". I said "I'm sorry, I think I have the wrong number. I was trying to reach Uhaul." She said "You did, we are closed." And that was it. Then when I called the next day, it rang forever before a different rude woman answered the phone. I asked about how mobile pickup works and she said I should have got an email telling me how it works. It was a short and rude answer. Then, my husband showed up at 7am to do the mobile pickup, and the app said we were scheduled for a 9am delivery. This put our moving day 2 hours behind. We got no apology or anything. I left a voicemail and no one ever called me back. Very unprofessional and I will never use this location again. I should have looked at the online reviews first because they are terrible.Kristal C.
Was charged for things that wssnt my faultFreedom N.
Le client n'a pas laissé de commentaire.Stuart E.
The truck had a water leak. I didn't realize until the next morning after the truck was loadedPauline G.
Michelle at this location was excellent and very service friendly. Good customer service.Michael B.
This a great place to rent, and the people that work there are the best.Thomas S.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Amy R.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Joel P.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Kevin E.
Le client n'a pas laissé de commentaire.Tiffany C.
Le client n'a pas laissé de commentaire.Victor G.
Le client n'a pas laissé de commentaire.Tabitha C.
Le client n'a pas laissé de commentaire.Jorge G.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.robert G.
Le client n'a pas laissé de commentaire.Sharon M.
Michelle is Fantastic!!!!Lance T.
Great service, thanks!DAVID H.
In order to hook up to a trailer you have to jump a curb and drive through a very rough field. Not exactly the best situation. The owner was nice tho.Donnie F.
Would have liked a better toungue system that accommodated a lock. We had to get creativestephanie B.
Le client n'a pas laissé de commentaire.Randy B.
Le client n'a pas laissé de commentaire.daniel P.
Right on time for everything. Took care of us and got us on way, and return was just as easy. Will be back for future moves.Gary E.
This location is the most convenient for me, but it is not a U-Haul owned property, and I would have used this property. I was told it would be easier to return the truck to a U-Haul owned location.Michael K. | Réservation
Le client n'a pas laissé de commentaire.Eric D.
Michelle was awesome. Made the rental very easy and painless.Aaron W.
Customer Service was ?????????? Your agent @ this location is knowledgeable and friendly!Simon B.
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.DENNIS T.
Le client n'a pas laissé de commentaire.Roberto C.
Overcharging on the Gas price when i refueled the truck to its original amount that it was given to me.Marcus D.
They were out to lunch. I dropped off the van and left. No interaction with anyone.Gary C.
Will NEVER do online checkin again!!! What a hassle!Kathy M.
Le client n'a pas laissé de commentaire.Phillip N.
Le client n'a pas laissé de commentaire.Jeremy S.
The woman who helped me was nice. However 181 dollars to go 14 miles is price gouging. I even dropped it off at a location right by my destination. You people need to get it together.ALBERT L.
Le client n'a pas laissé de commentaire.Jeremy S.
Michelle Cantrell did a FANTASTIC job!!! Highly commend her!KAREN M. | Expérience générale
The attendant on property, Michelle, seemed very nice, the property was clean and the only issue was that they don`t honor the U-Haul one month of free storage.STACY S. | Premières impressions
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