Extremely helpful and very professional with a sincere desire to help. You can not go wrong here. Sincerely, Terri Reagan
Terri R.
Customer Reviews for Charlies Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This company is the best I have know among all other branches of U-Haul. Faster and professional service, trucks availability , flexibility to extend the use of their vehicles and a big plus, their prices are very reasonable, a lot lower than other U-Haul branches.
Lourdes B.The service was great!
Desiree M.Great service and fast.
Sean B.Nice clerk very polite and nice always smiling
Patrick V.Was supposed to have a dozen moving blankets that I paid for in the trailer per the associate that helped me and there were none in the trailer. Big disappointment.
Jose R.Didn't honor my reservation on a 8' pickup. Didn't take off 50$ that app said if they didn't have truck available. Processed all paperwork for wrong truck. Leaving I noticed they had 3 pickup trucks on their lot and they had to “still check them inâ€. This was the only reason I went to this location and they were going to reach out to the area manager about taking 50$ off but still nothing.
Joshua S.I was estimated for 100 miles and I used 89 miles but the location did not want to adjust the milage used and I ended up paying for the 100 miles. They refused to update it and blamed Uhaul as a this was the policy. This is not the first time I rented from Uhaul and I know you only pay for what you use and not for what was estimated. Extremely dissatisfied with this location.
Ariel M.the girl in charge was extremely nice and helpful, if I ever need to rent again I'll return to this place for sure.
Nelson C.It worked out great next customer will be satisfied
cynthia T.Friendly fast professional every time. Fortement recommandé!
ANTHONY L.Loved the way they made so easy to get the rental.
alfredo M.Continue with the excellent customer service and maintenance of equipment. Thanks
Johnny M.Charlie's went above and beyond to help us with our rental! We will definitely use there location again!
Jeremy B.Needs to be little more polite with customers,he looks mad like he doesn't want to be there.
Eduardo M.That maybe I can become a member or sign up with your guys's business for the next visit. I will continue to use that business and service from them you're on out in the future!!
Arron R.It's hard to comment. The staff was really nice which made it a good experience.
louis V.Very friendly and helpful 10/10 experience
Fernando P.Maybe have a full tank of gas Vs the 1/4 tank of gas which having to fill up cut into my time. Easier to fill up after the move.
Christin R.I didnt get her name at the location but the secretary was really helpful and came out to assist on hookinh up the trailer. I showed up early but it wasnt and issue at all, I even added an apliance dolly to my order on the spot and she came out and put it in the trailer aswell. The secretary was super helpful, polite, and professional!
Hector G.It was the best experience I loved it and if I need anything else I would definitely come back and recommend to everyone
Anthony M.Very helpful front desk personnel.
Edward B.Didn't stop it off here
Kim T.Customer service was great at pick up and drop off
Patricia G.Customer service was great and friendly
Logan B.Nothing all good and awesome service quick and very friendly was a first time U-Haul renter and was in and out staff awesome both were very helpful no issues will definitely use again
fernando A.Everything as it should be great U-Haul dealer!
Julie B.Its a small mom & pop shop but their customer service was excellent. Helpful friendly and courteous. Glad I used Charlies Auto Repair.
Shawn V.You sold me on customer service over 15 years ago... Merci
ANDREA S.Was accused of cause damages to the truck I didn't do I should have waited and turn in the truck during business hours
Mercedes Z.Staff is very friendly and very helpful. Would be a great place to go if its your first time and I will be returning in the future even though it's out of my way.
Eric H.Kind great service
Herbert S.Good customer service and fast service not like the haul in Victorville
EDGAR C.All good
GILBERT G.Very friendly staff.
Jeremy L.When ur away from desk, keep ur cordless phone with you, so you don't miss a customer call.
Douglas T.Excellent Service
MIGUEL M.the whole experience was wonderful- it was very simple to rent the vehicle that I needed, and the service was outstanding!
Star D.No inspection of the vehicle prior to turn over to customer.
Jonathan M.Great service
Antonio G.Truck smelled like cigarette smoke. I was almost charged 80 miles overage as the start destination didn't log the correct mileage. Luckily I took a picture of mileage and receiving location accepted that as proof I didn't go over 80 miles.
Kathleen L.Will NEVER rent from U-haul AGAIN! I reserved a truck one month in advance & after several e-mails, U-haul CHANGED my plck up location, to the furthest location!!! I was forced to rent a smaller truck closer to my moving location! ALL THE HIDDEN FEES, are no less than, DESPICABLE!!!
carlos S.I like that location is very nice helpful people I love it to go every time there all the time I rent the same location thank you God bless you have a good holiday
Joginder R.This place is always top notch.
Patrick G.I was over charged for the truck and miles and I will file a complaint . I will never recommend this place to anyone nor will I ever use this place again.
Tammy B.