Took over an hour just to get truckRobert J.
Customer Reviews for Charlies Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Thibodaux, LA 70301
(1/2 mile west of Hwy 3185 Thibodaux By Pass Road)
Services dans cet établissement :
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 4/19/2021 - 4/30/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.THOMAS D.
Le client n'a pas laissé de commentaire.THOMAS D.
Not professional at all.Phil A.
Need friendlier worker's. Most just seem to have a bad attitude and can't deal with customers. The lady at the Jackson St. Site is very rude,she extended someone's reservation and so it took our reservation away.. This lady was not accommodating, and was like screw your reservation. Never tried to fix her error. The woman at St. Mary location seemed aggravated cause we interrupted her .Brian L.
Went to turn in my truck at 12(2 hours before my allotted time) but no one was there . I dropped off my keys and my contract in the drop box outside their office. I was later charged a late fee and when I called they told me I should have knocked on the â€œcamperâ€ instead of their office because they were in there.Devonne P.
Said open 9-5. wasn't open at 9:15, the uhaul self check out couldn't find my location. The lady just came out of her camper in the back with her coffee and cigarette in hand while she watched me struggle with the self checkout before finally telling me that she'd take care of it.Jeremiah J.
Le client n'a pas laissé de commentaire.Donald Z.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.Stephen T.
Le client n'a pas laissé de commentaire.Ronesha D.
Le client n'a pas laissé de commentaire.Daphne C.
Le client n'a pas laissé de commentaire.Ann B.
When it was time to return it no one was there. Tried calling no answer. tried to return it online fought with that for almost 10 minutes. come to find out the site was down for scheduled servicing. I parked and drop the key after trying to call one more time with no success.Melissa H.
Le client n'a pas laissé de commentaire.Paula M.
friendly, courteous serviceGene S.
Le client n'a pas laissé de commentaire.Benjamin L.
Le client n'a pas laissé de commentaire.Andre B.
I am still waiting for the 7,00 $ credit for not having a furniture dolly.Paulette G.
Le client n'a pas laissé de commentaire.Matthew Z.
Take away online checkin and not get charged for people doing there own jobSIDNEY T.
What i thought was ridiculous was the place was going to charge me 20 $to check the vehicle in? Since when did this come into existence? Seemed like a scam to meMichael O.
All is good.chris C.
I was charged for fuel that I already filled up and Miliage which wasnt verified by me also was misquoted rate.I was ripped off never again will i use this servicemargie C.
Le client n'a pas laissé de commentaire.Ronald G.
Great space and the owner was very easy to work with.Joshua C. | Réservation
The mobile pickup website and live chat was horrible. It took 15 minutes to get someone to help me get the truck using the chat.Eric E.
I went to drop off the trailer and no one was there. There was a sign if no one is in the office to knock on the door of the trailer out back. I did that and no answer. I called the phone number listed on the office door. No answer. I went back in the afternoon and finally there was a person there.Tina R.
The service clerk was great. She's very informative and pleasant. She made sure everything was done correctly before I exit. Thanks so much for your services. It's always a pleasure to use Uhaul at this Thibodaux location .Bonnie B.
Le client n'a pas laissé de commentaire.JIMMY L.
Le client n'a pas laissé de commentaire.vickie M.
Just verify all safety components are present (hook on safety tow chain was missing) after a unit is returned to the location so the following renter does not have to make adjustments. I was able to install a small bolt through the chain links to attach the chain from trailer to the truck hitch. It all worked great!!!larson L.
Le client n'a pas laissé de commentaire.Brad D.
Le client n'a pas laissé de commentaire.Marie B F.
Le client n'a pas laissé de commentaire.Gordon S.
Everything was greatAlaycia W.
Le client n'a pas laissé de commentaire.Jordan P.
Improve the lock situation on truck in which it was extremely hard to open. It took approximately 45 minutes to open. The area where the truck was located was very dark. No lights at all. It was hard to inspect truck damages.Patricia F.
Ladies were very nice. Wasn't there fault truck wasnt clean. Wonderful ladies!!!Joseph C A.
Le client n'a pas laissé de commentaire.WAYNE I.
👍sarah m. | Expérience générale
Le client n'a pas laissé de commentaire.Samuel H.
Le client n'a pas laissé de commentaire.Douglas L.
Dropped off at night, no one was there.Trevor D.
Le client n'a pas laissé de commentaire.TOM C.
Not impressed with this facility.Jason A.
The employee was very nice and appreciated your business . The lady at the front desk handle all returned information and emailed my receipt quickly.. very nice!charles H.
Very helpfulwillard B.
Le client n'a pas laissé de commentaire.GREG N.
Le client n'a pas laissé de commentaire.Stacie D.
Great staff!Seth S.
Le client n'a pas laissé de commentaire.Francis M.
Le client n'a pas laissé de commentaire.Erwin G.
The person we delt with was very plesant, but the tow-Dollie was not in top condition. One of the ramps was tied on with a stringy piece of rope. The lady was very nice and tried to be helpful, but could not give us information on the workings of the equipment .Geraldine N.
Awesome very satisfied and will rent again. Thank You Very Much For Your Service:Ruth G.
Le client n'a pas laissé de commentaire.Pamela N.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.bethany J.
Le client n'a pas laissé de commentaire.Louis L.
I would certainly recommend Charlies Self Storage but please note that my first attempt to rent this trailer was from the Auto Center on St. Patrick's Hwy in Thibodaux. The person at the Auto Center was rude and not very helpful. She acted as if I had no business asking for my towing package to be inspected when U Haul specifically sent me a note to do so. After her rudeness, I went to Charlies Self Storage and was met with a completely welcoming attitude.Terry L.
Le client n'a pas laissé de commentaire.GWEN S.
I had called another uhaul place in Houma on west tunnel Blvd. The person I spoke with was rude and did not want to give much info. He just directed me to fill out what I needed online. But this lady was very eager to help me. She set everything up for me over the phone.Kayla L.
Le client n'a pas laissé de commentaire.Neal S.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Meredith M.
I explained to the owner that I never used uhaul equipment before. She stated just go outside and turn the square on the trailer. Did not even leave the office to make sure equipment was good.Adam R.
Le client n'a pas laissé de commentaire.Charles C.
Le client n'a pas laissé de commentaire.Kyesha T.
Le client n'a pas laissé de commentaire.Keri B.
Miss Elizabeth was a pleasure to work with at Charlie's she was so pleasant unlike the person I previously spoke to at a location in the Houma area on west side drive near cantatas food store!DAVID G.
I received amazing customer service from this location.Ryan B.
Nothing you wete a blessing. Good spirit so much compassion. God bless youSarah L.
Le client n'a pas laissé de commentaire.JERRY S.
Le client n'a pas laissé de commentaire.mark C.
Le client n'a pas laissé de commentaire.Tameki G.
Le client n'a pas laissé de commentaire.Clint W.
Le client n'a pas laissé de commentaire.Kim G.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.Brandi T.
Le client n'a pas laissé de commentaire.Sandra F.
Le client n'a pas laissé de commentaire.James B.
Nothing everything is good the way it isLyntrell O.
Le client n'a pas laissé de commentaire.Ann C.
Le client n'a pas laissé de commentaire.michael B.
Le client n'a pas laissé de commentaire.NANCIE J.
Le client n'a pas laissé de commentaire.Tori D.
The customer service part was fantastic. However the trailer tires on one side we're flat but because they are such a strong tire didn't know untill we cad the car loaded and no way to put air in tire so had to unload it go find air and reload. The car doesn't run so that made it a chore to do so. Also when driving home I couldn't go over 30 mph because it was like the brakes came on when it was loaded above 30. I understand it's hard to tell with tire pressure cause they can change at random but a small compressor on it would be nice and the forward and backward movement of trailer when using jack was a pain in the rear endKebt L.
Le client n'a pas laissé de commentaire.rebecca S.
Nothing at this time.ARTHUR S.
Le client n'a pas laissé de commentaire.patrick F.
Gate was open with sign and instructions to park equipment in grass. So I did just that. Now they have billed me for 45,00 $. Dont know why. No phone call or e-mail? kinda shady.Rob C.
Nothing at the moment.arthur S.
Le client n'a pas laissé de commentaire.MARK T.
When you reserve a trailer online 4 days in advance, make sure that a trailer is available at the ordered preferredpickup location so that the customer doesn't have to go out of thier way to get it... That is totally unacceptable and if I was not in a bind I would not have rented it... I can guarantee that I will not do this again...that is if I even consider uhaul ever again...jason P.
Le client n'a pas laissé de commentaire.Andrew L.
Le client n'a pas laissé de commentaire.Jan Marie L.
Le client n'a pas laissé de commentaire.Zachary A.
Uhaul changed my location and truck several times without notification, ruining my move I only got five furniture pads instead of six too. Yall can go fucker yourselves. I'll be writing a very long yelp review.Jason F.
Le client n'a pas laissé de commentaire.Corey R.
YOUR SERVICE WAS ON TIME AND YOURS WORKER WAS VERY PROFESSIONAL THANK YOU VERY MUCHTERRY F.