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Vehicle Was IN NEED OF FRONT WHEEL ALINGMENT VEHICLE DR IFTED FROM SIDE TO SIDE.. THIS BILLING WAS WAY OUT OF LINE FOR THE TIME WE USED IT. APPROX. 5HRS. THE PEOPLE AT . CHARLIES TIRE SHOP BELLINGHAM MA. WAS VERY HELPFULL.,WE LOCKED OUR CAR KEYS IN THE RENTAL TRUCK AND THEY (Jay came in early)
I requested and paid for equipment that was not in the truck as well as charged for equipment I didn't use but was also charged for. I ordered furniture pads but they were not in the truck. Then I was charged for a dolly which was even in the truck if I wanted to use it. total rip off. I requested a refund but nothing. No communication. Very disappointing.
Vehicle sounded like it needs transmission work. Was not that clean
Mobile check-in is ridiculous. Why do mobile check-in if you still have to go inside to pick up the key?
I was in and out quickly I would use this location again
Not much
Fix the Truck Share. It's such a pain and it cost me so much delay
The only difficulty we had in obtaining the vehicle was when signing off on the agreement there are two agreements scrolling down and then checking off the boxes this had to be done five times before the agreement went through it was very frustrating and took up an extra 30 minutes of a valuable time frame Other than that it was great to be able to pick up the vehicle on a weekend when the facility was closed easy enough instructions online but maybe the instructions could be posted at the facility near the vehicles in case the person has an issue with there cell phone just a suggestion
Rude customer service. Very dirty truck!!
Truck had a flat tire when we picked it up. Had to bring it back. Thankfully, Charlie's fixed it for us.
I did not book this location (they were great) I booked in Franklin and it was changed late. I had to rearrange my schedule and pay for extra miles. U haul did a poor job. rich
Just a bigger sign lol
The owner was there to help us and he was wonderful. That enhanced our experience greatly.
I didn't know what 24/7 was, and had not registered before showing up for vehicle. Had no idea I was supposed to do any of that before hand.
Was a great experience dealing with Charlie's Tire!!
Joe ( I think is his name) handled my reservation there. Uhaul was unable to have a truck for me at my reserved time. The regional office had poor customer service and had a very nonchalant attitude. I was able to work things out with the Bellingham location and am forever grateful for their wonderful customer service.
This was the worse U-haul experience that I have ever had. Ordered furniture pads and there were none in the vehicle for me. Vehicle was filthy inside and out, including the dirty, used covid mask that was thrown on the floor. Called U-Haul and complained and was told that a supervisor would call me but that never happened. When I returned the truck, online stated that someone would contact me within 48 hours. That never happened. I will no longer use U-Haul and will let friends and family know about my experience.
Nothing easy to find and easy to find the key box
Nothing.. They were squared away and honest. Best uhaul experience I have ever had!!
i didn't know you charge for miles in top on that rent charge. but its ok
I returned my rental within 8 hours, was never told of nighttime check/in and was charged an extra $20 two weeks later as a penalty. Total rip off.
The drop off process showed a picture to drop the keys in a box. Unfortunately, the picture was not of this specific location. It caused only a minor delay in my drop off, so not a huge issue.
great people at Charlie's Tires. Smart, efficient. . In and out in a flash.
Not park a trailer in front of the truck
I would not recommend Uhaul to a friend because it was a terrible experience. It is not the fault of Charles Tire & Service. It was Uhaul's issues.
U-Haul sent me an email saying that I had not returned the equipment, long after I had returned the equipment over 2 hours early. I responded and U-Haul never responded or apologized for this offence. I believe it may have happened because Charlie's was closed when we returned it, but that did not make it any less offensive. I do not blame Charlie's for this. I blame U-Haul and believe that I am still owed an apology.
Everything was quick and efficient. I rented a truck twice in 2 weeks with no issues.
They were professional, prompt and very helpful.
The furniture dolly and furniture pads that were supposed to be included with my 20' truck were not included. I will need to receive a refund for these items.
I paid for a furniture dolly and blankets but they were not in the truck.. they processed the refund for these items without any issues.
Don't have u- haul call me about an overdue truck and text overdue rates! I only had the truck 4 and a half hours,rented for 12 and took it back with 3/4 of a tank of gas.
Very friendly and helpful
Friendly and fast pickup of truck. It was a great experience and will definitely choose Charlie's tire And service again in the future.
I was left waiting for 35 min for a dolly and never got one. Called customer service and they said they would call me back the next day for a refund on that item and haven't heard from them.
Improve your online check in app. Took me 30 minutes to get through if. I wish I skipped the online and just went to the guy at the counter. I was late for an appt thanks to faulty technology
Satisfied! Great service!
Nothing
Overall good experience in all areas.
I always rent from Charlies Tires. Would not consider another vendor. Very happy with the results
Everything was excellent
Just not happy with the invoice
Nothing. My experience couldn't be better!
Pricing was not clear. We were told each truck contains a dolly yet we were charged for one. Was this a mistake? Truck felt very rickety and unsafe.
No improvements needed.
very happy with the service at this location! OUtstanding.
Very nice place and staff was very friendly and helpful would definitely recommend them!!!
Truck was dirty on outside so hard to spot any unreported scratches or dings. Engine had a loud noise like belt slippage so made for an annoying long distance drive. Staff were accommodating but didn't have an appliance dolly that I had requested.
Its was great to work with Chalie and his crew they we fast and efficient...in and out quick
Went very smoothly all around, no complaints on my end.
Charlie's Tire Service Manager Jay was very helpful and had my return processed very quickly.
I received a bill for 3 extra days of rental when I in fact dropped off the trailer the Same day I rented it. Upon calling them they admitted they forgot to close the rental on day of return And I have yet to receive my credit to my account
Have rented here previously and would highly recommend Charlies Tires.
i did not want a dolly or pads.however they where in truck and took up valuable space I could have used.Other than I would rent there again.
Keep doing what you are doing. The service was excellent; friendly and efficient.
Charlie Tire was awsome! Made sure i had everything i needed, Thank u
Extremely professional and courteous
Keep up the great work
