Le client n'a pas laissé de commentaire.Hazel B.
Customer Reviews for Charlottesville Tire & Auto
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Charlottesville, VA 22901
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We were told that we needed to drive 1,5 hours north to Culpeper, VA. where there was a truck quarantined to be there for us . When we got there, there was no truck and the agent said he had no idea if the truck he was expecting for us would ever be returned to his business. He said that that situation is normal as there is no real penalty for late returns. On our way back to Charlottesville, we received a text message Indictating a truck was in Charlottesville making our trip of over 100 miles completely unnecessary. Your company is poorly run. You cannot be trusted to tell the truth because of your weak policies. You need to tighten up your ship before it completely sinks.Ben A.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.Pamela P.
Le client n'a pas laissé de commentaire.Fabienne S.
Super nice people, thanksAUBRBY C.
The return was easy and went smoothly. Convenient to have a gas station right there! I would have benefitted from an obvious/delineated space I was supposed to park the truck, because I didn't know where to put it.Isabella S.
No one there, all remote instructions, have one person there at least.Julio M.
I was given confirmation from U-Haul that my truck was guaranteed for pick up after business hours through 24/7 truck share. Upon arrival to the location, the U-Haul app was not allowing me to complete the pick up. After spending 3+ hours on hold/being transferred from one U-Haul rep to another it was determined that the truck was not set up for pick up by the staff before they closed for the day and there was no other truck available until the next day. This threw off our schedule and made the entire move very stressful.Luke H.
Le client n'a pas laissé de commentaire.Rodney L.
I loved the customer service I received. The representative's suggestions were spot on. I also loved the vehicle, it was the perfect size, good on gas mileage, and easy to drive. This was the BEST U-Haul experience yet!susan S.
Le client n'a pas laissé de commentaire.Jayron T.
Le client n'a pas laissé de commentaire.Sridharan S.
The shop was closed, and I wasn't told what to do to return on the weekend. Next time I'll find a shop that is open at return.Steven M.
The process for picking up the uhaul was a bit confusing. More directions in the email/text would be helpful. Some other people there could not figure out what to do.Matthew H.
Le client n'a pas laissé de commentaire.JENNIFER B.
Le client n'a pas laissé de commentaire.DIANEMARIE L.
Le client n'a pas laissé de commentaire.Rachel K.
Nothing---Perfect Experience---Will recommend to othersMICHAELLEWIS R.
Le client n'a pas laissé de commentaire.Miguel L.
Le client n'a pas laissé de commentaire.ALEXANDER A.
Efficient, easy and honest. Very nice experience.JOHN HOWARD P.
The team at Charlottesville Tire and Auto make it super easy to rent and return U-Haul trucks. This was the 3rd or 4th time I've rented from them, and I will continue to use them in the future. Very friendly and courteous staff.Thomas H.
This location and staff were extremely helpful and I am very grateful which is why THEY deserve five stars. NOT, I repeat, NOT Uhaul. As far as Uhaul is concerned, I wish there was an option for a negative amount of stars but then again, there still wouldn't be enough!! I made a reservation online 4 weeks in advance that â€œguaranteedâ€ that particular location would have what I needed. Go to pick up the moving truck and it is not there, has nothing that they could substitute, and the closest location was two hours away if I want to go pick up. So Uhaul screwed up and I have to drive two hours one way to get what I need when I have to be out of my house in 24 hrs!?! I understand conditions in the market are extraordinarily complex and resources are stretched thin. If that is the case, then don't guarantee it! Or give a courtesy call, something to let the customer know so they are not caught at the last minute. Will not use them ever again.Chris M.
It wasn't open sundayjarryd A.
Le client n'a pas laissé de commentaire.DONALD F.
Didn't receive furniture pads that I paid for.Peter J.
Le client n'a pas laissé de commentaire.Bronson B.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.Asa W.
Very limited place to park at drop off location.David S.
Le client n'a pas laissé de commentaire.alex H.
We generally have low expectations for U-Haul self-serve so our expectations were met. The App check in process is ponderous, encountered a glitch and next to impossible to get help, the lock on lockbox was not functioning well, finally managed to open it; there was trash from the last user in the car.LAURA G.
My entire experience was very poor. The location this review is requesting is not the original location I had requested a rental from. The gentleman that was able to help me at 1700 emmet street in cville was great. I'm sure he had to deal with many issues similar to mine. I had originally requested a rental in waynesboro va. When I went to pick up a truck in fishersville the lady at that location told me my reservation was canceled and I had no knowledge of it. She then couldn't help me find a place to get what I had reserved but instead was very rude and just gave me a 1800 number to call. I was on hold for Atleast 45 minutes and when someone finally answered, the lady on the phone told me she had one all the way in Charlottesville va...30 miles from where I was moving from and was moving to. They offered to lower the mileage rate after I said I was not paying for the mileage to drive 30 miles to pick up the truck and return it. The truck itself was in port condition and rode very rough. Seemed pretty unsafe. Next, when I had to bring the truck back to cville which was due in less than 24 hours because if the issue the day before, I was given instruction to leave the key in an unlocked key box so the next person could get it so to my knowledge I felt that I was most likely wrongfully charged for mileage since there was no one to â€œcheck the truck back inâ€ being a Saturday. Terrible customer service. The majority of families move on weekends since we work during the week, uhaul should be open and available for customer service on the weekends.Rachel S.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.BRYAN C.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.rachel F.
Make sure your website doesn't go down so people can do afterhours drop off like advertisedDavid L.
Keep things the way they going everything went whileLORENZO J.
Le client n'a pas laissé de commentaire.Jeanne P.
Le client n'a pas laissé de commentaire.James W.
Nothing it was perfect. I was running behind and they extended my time for me. It was greatly appreciatedOmesha C.
Le client n'a pas laissé de commentaire.PAULANDREW M.
Le client n'a pas laissé de commentaire.Jeremy J.
Vehicle clean and in excellent running condition. Fair prices, friendly and courteous staff, and flexible options.Nicholas M.
The truck was dirty and now you guys are saying I had the truck till now witch I turned it in on January 13. 2021. Now I get a bill saying I have had the truck for 54 day lol why would I keep that p.o.s? I'll take this to Court if I have to no way am I paying for there mistake. Very upset.Artesia C.
Le client n'a pas laissé de commentaire.MICHAEL J.
Le client n'a pas laissé de commentaire.Bradley S.
Le client n'a pas laissé de commentaire.Virginia J.
I really love it. Nice clean and easy to driver. Love it and thanks for renting to me. It was great size for me. I really appreciate it...kabura L.
The gentleman that waited on me,was excellent. He had the van warmed up for me,very polite.Doreen B.
Your customer service line was horrible. I got a rude girl on the phone and she hung up. I was really pissed that I was not emailed or texted that my pu location was changed, and it cost me more money in mileage because I cannot get to my vm right away! I was called but no text or email! I should be reimbursed for some of my miles since I did not learn of the pu location change right away. Also there was a 10ft Truck at my original pu location! Because I went there not knowing pu location was changed and saw the truck!Elizabeth K.
Le client n'a pas laissé de commentaire.Sharon B.
Overall, I think the service was great.Sodiq A.
I was unable to use the online system to drop off my truck, but the local rep was very helpful. I also had a problem with the U-Haul system changing my drop off location without my consent, which I had to correct. Overall, the people were helpful, but the online system has major flaws.KEVINTHOMAS K.
Le client n'a pas laissé de commentaire.Milos A.
Nothing. Excellent service and equipment.Thomas P.
Process if picking up the uhaul virtually was very time consuming and slow. The cabin was dirty and didn't you seem like it had been cleaned and vacuumed from previous use. Would recommend this location only out of convenience.Justin Y.
The blankets I paid for weren't in the van when I picked it up.James R.
The employees were not wearing masks. They were not courteous. The truck had items from the last person who used it in it, so clearly it was not sanitized for Covid19. It was disgraceful and dangerous. I was happy that I wore my N95 mask that day. I will NEVER use this location and will encourage EVERYONE to not got there.Martha M.
Le client n'a pas laissé de commentaire.MICHAEL W. V.
Employee was very helpful checking me in and out especially since the wi-fi was not reliable to check-in from my mobile phone. Although dirty inside of the van, the van operated with out any problems.Joline J.
Le client n'a pas laissé de commentaire.JEFFREY R.
Customer service was awesome! The moving truck's steering wheel should be checked, it felt a bit wobbly and to drive straight I had to hold the steering wheel a bit to the left. Other than that, GREAT!Sarai H.
Le client n'a pas laissé de commentaire.Thomas C.
When I arrived there were four workers in the front room and none were wearing masks. This is despite our governors order to wear a mask in all indoor places. During my entire check in process no one put a mask on. I left quickly and will not recommend this place or use it again. As a physician it is critical to use a mask at a minimum and would assume if a customer came in this would be required as a company but apparently not.Paul K.
The man who helped me was very kind and patient. He deserves a raise.Philip C.
Wear masks. There's a pandemic.Travis B.
Le client n'a pas laissé de commentaire.Justin F.
Le client n'a pas laissé de commentaire.visespong P.
The phone personnel were extremely helpful, informative and patient as we called prior to pick up with questions and prior to dropping it off. They couldn't have been nicer. Merci.Laurance R.
Le client n'a pas laissé de commentaire.Linda B.
I was completing a drop off after hours. The location is very poorly marked as to where Uhaul trucks should be parked. The actual lot was incredibly small. Other uhauls were parked on the street, but the Uhaul website specifically said that if the truck wasn't parked in the lot, you could be charged. Better Uhaul specific instructions need to be posted for this location for after hours drop offs.Hannah M.
The online service is terrible especially the customer service they need more training in that departmentGeorge M.
Le client n'a pas laissé de commentaire.THOMAS B.
Great operatorJames G.
Le client n'a pas laissé de commentaire.Sarah M.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Elizabeth D.
Key drop box was hard to findZionna H.
The interior of the truck was absolutely disgusting.Todd P.
Le client n'a pas laissé de commentaire.TINA B.
Le client n'a pas laissé de commentaire.Dennis G.
Le client n'a pas laissé de commentaire.Frances C.
Le client n'a pas laissé de commentaire.Darcy E.
There was no place to park the truck on return and no-one available to help. I parked the truck on the street but was unsure if this was ok. The key drop was not marked and I dropped them in the garage night drop. Not sure if this was the right place.Brent M.
Trucks were lined up down the street since the location could only hold 4-5 vehicles to begin with. There was a lot of walking up and down hill. Also, the app told me I was going to be charged for fuel even though the fuel gauge was in the same place as when I rented the truck. I submitted a dispute and was never called about it.STEPHEN S.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.Phoebe T.
Le client n'a pas laissé de commentaire.Jack J.
Le client n'a pas laissé de commentaire.Ahmad Ramiz H.
Check in person at the location was super friendly and helpful.Joanne M.
My service was friendly and fast. The gentleman who walked me through the process was knowledgeable and efficient and very kind.Tara W.
Le client n'a pas laissé de commentaire.Rahima G.
Le client n'a pas laissé de commentaire.LARRYEUGENE L.
Le client n'a pas laissé de commentaire.Robert F.
Not their fault, but an important component of the trailer was absent and it took about 90 minutes for them to provide a replacement.Charles M.