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Your employees should be wearing a mask due to COVID-19. It is absolutely absurd that they are not, especially considering that children were in the office as well.
Never had any problems with this Uhaul place, very quick, equipment always ready and clean. The staff is very helpful. I give 5 stars!!!
Every thing went very smooth and quick. Could not have ask for better service....thanks.
Best service Ever !!
Everything is perfect.
Lady at desk, as well as male staff outside were both very helpful and polite.
Great
Great experience
Excellent Service!!!!!!
The young lady that assisted me when I picked up the trailer is an excellent representative for your company. She was very personable, clearly knew the products well, and made me feel like I was a valued customer. Please extend a hearty thank you to her she will be the reason I use U-Haul the next time I need a cargo trailer.
Make the check back in process easier. Barcode the trailers so the staff can just scan in quickly. Gets a bit hectic if check out/in's are having at the same time.
Nothing we can think of to improve on - our experience was great-from our first call to inquire renting the truck to drop-off of the truck. 😊
The customer service was really nice. I would be happy to go back there and recommend that dealer to any of my friends
Charlottesville Virginia and Elm Mott Texas staff were great; very helpful with car trailer and truck. Just 2 problems. The truck leaked a little on the passenger side. Got my mattress a little wet. Long rain so the leak must not be too bad. I let Elm Mott know. 2 fuses out on truck so trailer lights did not work until roadside mechanics diagnosed and repaired after several hours. Not an easy problem to diagnose and fix. Great mechanics! Box moving helpers in Charlottesville and Elm Mott were great. Great having 1 month free storage too.
A little far from the center of Charlottesville but overall good.
Location has a good selection of equipment. Service is fast and friendly. Rented twice now in the last 2 months.
The tendant was very nice and knowledgeable I would definitely recommend this Location and will be a returning customer
The lady at the desk was exceptional.
Inspect equipment better ... Trailer leaked
It was a wonderful experience overall, would highly recommend this location to everyone! Do wish it came with a strong, young person to move the items for us, but we can't have everything, ha ha. The truck was new, clean, and everything worked perfectly!
All questions answered with curtesy, cared about and exceeded our expectations. The cargo van worked wonderfully and allowed us to complete our mission. Would recommend in the future.
Oh my. Nope and Nope. Issues: (1) The website wasn't working for after hours truck share phone check-in. (2) My check in link expired and the site wasn't taking my password. (3) I was on hold for like 30 min trying to get a representative, while sitting in the lot. (4) It was complete scavenger hunt trying to get the keys. (5) They had to call my emergency contact (my mom) to verify and she was confused. I tried to put my other driver as the contact, but they denied that. They waited until they talked to my mom to let my check in go through. What?! I had already paid for it! (5) The truck was located in a side lot. It took us 10 mins to find it. (6) This entire check in process was extremely time-consuming, stressful, and a giant waste of my time. The website has had issues since my initial booking, so when pick-up is reliant on using a phone and the Uhaul website, IT HAD BETTER BE WORKING (and it didn't...like three separate times during this crap process). NEVER AGAIN. NEVER EVER EVER.
No improvements necessary. Everything was great. Easy, no hassle experience.
Great customer service!!!
Parking lot was slightly cramped but thats to be expected with this location due to the minimal amount of parking. The representative however was very proactive and moved vehicles the day before to make returning the trailer i rented relatively easy. Overall fantastic experience. 10 out of 10 would do again.
They were awesome. I picked up the trailer I had ordered online with no delays. They hooked it up and checked it out in just a few minutes. I was off and hauling in no time. I think they have more equipment than most of the other locations in the area. Thanks, good job!
The lady who helped us was knowledgeable.
The online reservation process was terrible but the local dealer was great.
I was going to drop off at a dealer who stopped being a dealer 5 months ago. They still had the signs and key drop. Should be mandatory to former partners to remove signage so we don't get confused! Called customer support and found them unhelpful and not very friendly.
This location is very crowded, making returning a truck difficult. Additionally, the office is tucked away on the back side of the building, without much signage to point a person in their direction. Additional directions/signs would be very helpful!
Polite and efficient service at a reasonable price. Perfect!
Rene ROCKS!!!
Nothing. The individuals who helped me at this location were very helpful and quick.
Thanks for asking. When someone rents/requests blankets and a dolly, they should be left in the truck. They were not, although we were still charged. Fuel: we returned the fuel gauge to exactly where it was when we picked up the truck. Why the added fuel charge? We ended up having to purchase blankets elsewhere and borrowing a dolly -- amounts that should be credited back. Location: needs longer hours.
Business smelled like smoke. Everything else went very well.
Renee is terrific!
Rene was very helpful and accommodating. Good communication. Thank you!
The lady that I dropped off the vehicle with was GREAT! But the system for drop off was TERRIBLE, not tuser friendly and took WAY TOO LONG. There has to be a better system out there to drop off a U-Haul.
Office smelled of heavy cigarette smoke and neither employee wore a mask.
Great experience!
There were two employees. Neither wore a mask. Extremely disrespectful considering they're around customers all day—customers who just drove from every corner of the country.
I have already recommended them on our local network website. I have rented truck for over 50 years, and I have never seen a cleaner, more organized shop Than this one. They were extremely kind as well
She was very helpful, and the check-in was quick. I had set up to do it through the app, and there was a little trouble, but the person there was quick to solve the problem.
Make return survey more clear; e.g. was initially charged for additional cleaning fees when I answered that the truck needed additional cleaning for COVID reasons.
The employees there went above and beyond as well as the employee from another location that made the reservation for me there. There weren't many trailers in the area
Everything was great, as usual with this team! I'm always a return customer, thanks!
Friendly and helpful
The woman who helped us with the trailer hook up was very nice. However the lights were not all working properly. She "jiggled the wires" and they came on. She sent us on our way and said as long as the brake lights and turn signals worked, we would be fine. Upon getting to our storage unit (one hour away), the lights were not working. We contacted the Uhaul service number and they sent a repairman out within 30 minutes. He checked the wiring and found several issues. He called the regional service manager who arrived about 30 minutes later and he repaired all the wiring. The service technicians were all very knowledgeable and friendly.
She did a great job, but in general I will NOT recommend U Haul and will go out of my way to use another service if there's a next time. Your practices for changing appointments at the last minute are plain wrong. I don't think it's a location problem. It's a COMPANY PRACTICE problem.
Add additional terminal to manage customers.
A couple of the tires on the trailer were very worn which resulted in a flat tire. It took 7+ hours to get roadside assistance which could have been avoided if the trailer had been properly maintained.
