Le client n'a pas laissé de commentaire.Gregory R N.
Customer Reviews for Charlottesville Truck Rentals
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Charlottesville, VA 22911
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 3h30 pm
- Sam : 8h30 am à 11h30 am
- Dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: 8h30 am à 11h30 am
- 6/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Roger C.
Renee and Tamara are incredible people. They are doing a wonderful job.Clayton M.
Le client n'a pas laissé de commentaire.Peter V.
The truck we rented the air conditioning did not blow cold air out the vents it was intended to be.Mike B.
Le client n'a pas laissé de commentaire.john D.
Great customer service!James S.
Le client n'a pas laissé de commentaire.Jean Pierre T.
Le client n'a pas laissé de commentaire.edward james F.
I was disappointed with U Haul's computer system that I couldn't rent the truck for the day; it only allowed a 6 hour window.Tom J.
Le client n'a pas laissé de commentaire.Kenneth W.
Le client n'a pas laissé de commentaire.Nicholas V.
Le client n'a pas laissé de commentaire.Robert B.
Best service on earth !PAULE S.
I never received the truck with only 1/4 gas filled in and was told it is normal for them from the staff which I never experienced with preivous truck rentals. I hope they could provide better customer service.Jong Mog P.
Great experience, no complaints whatsoever.Bruno G.
Office is very clean and staff was excellentJerry R.
Le client n'a pas laissé de commentaire.Ryan T.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.GARY N.
Le client n'a pas laissé de commentaire.Deborah G.
location closed at time of drop offRobert M.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.Matthew J.
Dropped off after hoursBlair R.
Le client n'a pas laissé de commentaire.Katherine L.
Dealer accommodated my needs without hesitation in a friendly and helpful way.Richard A.
Rene goes above and beyond for customersSandra H.
Le client n'a pas laissé de commentaire.ROBERT B.
Forgot to mention the right rear light didn't seem to work as a running light, only as a braking light. Please look into this for next customer. Merci.Jessica T.
Even though the place was very busy they were extremely helpful and thoroughly educated me on everything I'd need to know before leaving.Nicholas G.
Le client n'a pas laissé de commentaire.Noah S.
Renee has great customer service skills and the vehicle was very clean and maintained. Great in and out service. Will definitely recommend to family and co-workers.Julie B.
The people at this location were very pleasant and helpful. Unlike another location down the road. Thank you girls for your help and pleasant conversation. PeterPETER A.
Le client n'a pas laissé de commentaire.Matt C.
Everyone was great and very nice. Very knowledgeable about everything. Merci.Bruce N.
Le client n'a pas laissé de commentaire.Carl B.
There was NO one to check me in. I was NOT PREPARED to remote check in. Whi h told me I was at the wrong place. I had to call my ride back to pick me up by the time they returned. The system decided I was at the right location. I had trouble with my photo...it had me do it several times..along with DL. I tried to take photos of Damage to the vehicle but the sun was so bright I couldn't see the photos on my phone and got frustrated and quit after the first one. So i never even walked around the vehicle. I bet I was there over 50 minutes trying to check in. NO ONE CALLED ME AND WARNED ME THE PLACE WAS CLOSED DURING BUSINESS HOURS. My moving pads were NOT in the vehicle...the entire ordeal was a complete debacle.. I WILL NEVER RENT FROM THIS VERY UNPROFESSIONAL PLACE AGAIN...THE SIGN HE LEFT ON THE DOOR SAID HE WAS HAVING SURGERY...THE CONTACTS SAiD ONLY CALL ABOUT TRAFFIC...WHAT THE HELL DOES THAT MEAN? Very frustrating processGail W.
Couldn't be more pleased. Top-Notch and friendly.Keith M.
The Operator was out recovering from surgery. That left the online 24/7 check-in as my only option -- at that did not work at all. I mean NOT AT ALL. So, I had to call main support who managed to get me the lock box code for the key. Then, not all the equipment was in the back, so I had to go to another location. Whole process took about an hour, which delayed my move, etc. The operator of this location did not return my call until mid afternoon. She really was nice, but because the online system totally failed, her effort was not enough. I have no trouble with the location, only with those who designed the online check-in.HOWARD S.
I've rented at that location several times. It's close to the airport. Perfect location for what we need when we fly inJonathan C.
Le client n'a pas laissé de commentaire.joan T.
Great App to make getting vehicle quick and easy.Douglas H.
Le client n'a pas laissé de commentaire.Tevanin H.
Le client n'a pas laissé de commentaire.kimberly S.
Le client n'a pas laissé de commentaire.Mary C J.
This person was super nice and very helpful. She made sure before I left that everything was correct and actually she hucked me up to make sure everything is great. I loved it and I Definitely will go back and recommend others to use this location. MerciNAZIF M.
Longer office hours in week end.chek L.
Le client n'a pas laissé de commentaire.PAULE D.
Le client n'a pas laissé de commentaire.Karen J.
Le client n'a pas laissé de commentaire.Amy S.
Correct the open hours. I made a reservation at a time the website had it listed as open. Clearly it was not. No one was there.Ian A.
Le client n'a pas laissé de commentaire.Darcy E.
Le client n'a pas laissé de commentaire.LARRY B.
Le client n'a pas laissé de commentaire.George L.
Top notchSHAWN D.
Service is always pleasant and friendly. If I had to make a change possibly extend the hours opened.Sandra H.
Very friendly and prompt service.John C.
Everything was great. The sales person was very friendly and helpful. I needed the van to move furniture and the price and process was wonderful. I will use them again in the future.Austin D.
Easy transaction at this location. Folks are competent and courteous.Thomas G.
second time using this location. equipment was ready and clean. staff friendly and helpful. we will use them againDeannine L.
Le client n'a pas laissé de commentaire.John F.
staff was very friendly?Lenora C.
Le client n'a pas laissé de commentaire.MARY H.
All I can say is, what wonderful customer service!!!!!!!!! I don't run into that much now a days!! Sad to say!! Thanks, MarkMark H.
Nice friendly staff, keep on the good work!!Miguel O.
Le client n'a pas laissé de commentaire.Elizabeth G.
Le client n'a pas laissé de commentaire.Carrell D.
Friendly & helpful. Agent was knowledgeable about properly connecting the equipment to my truck ensuring everything was safe.Thomas G.
Office was closed at my drop off time, so I had to submit everything online.Rickie W.
Continue with the program that you have.MALCOM H.
Best service anywhere !!PAUL S D.
Very polite and friendly service!! Thank you so much!!carlos R.
Le client n'a pas laissé de commentaire.Robert. E H.
Le client n'a pas laissé de commentaire.Dirck H.
She was so friendly and the site was clean, welcoming and safe feeling. Fabulous experience!Scott M.
Le client n'a pas laissé de commentaire.Mark Z.
Great service, even helped with the hook up,Andreas T.
This is a super UHaul outfit run by a long-standing, crackerjack team who has been in business for over 32 years. Renee was very helpful and provided excellent advice and great customer service to help get the job done.Patrick P.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Aubrie O.
Le client n'a pas laissé de commentaire.Deannine L.
wash the blanketsMichael W.
Le client n'a pas laissé de commentaire.Lee M.
I can't think of anything. Truck was available when scheduled, truck ran great, personnel all friendly and helpful. Made my move go much easier.KENNETH V.
Le client n'a pas laissé de commentaire.ED A.
Very friendly and helpful.Travis C.
Le client n'a pas laissé de commentaire.Eric V.
Your truck leaked on almost every single thing I had on the floor lvl. Water resistant is what I believe the truck said. My phone is water resistant and won't take on a drop of water 1 meter down for 30 minutes. I didn't submerge the truck or drive through standing water at any point. Yet I have an expensive bed and many books and items ruined from this rental. I would like AT LEAST partial refund on this rental as it's cost me more $ than I even paid for it in totalMichael W.
Front desk person was extremely welcoming and helpful and made the rental simple.Scott S.
Le client n'a pas laissé de commentaire.Vernon B.
Quick and easyPhilip B.
The service was excellent, very friendly and helpful.AUSTIN D.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.MARK THOMAS C.
Le client n'a pas laissé de commentaire.Esther Z.
We were to return our truck at 4pm, we got there at 3:25pm and apparently this location closes at 3:30pm and no one was there. So we were forced to do on the online drop off on the app - all during a monsoon and tornado watch going on. It was an awful experience - made 100 times worse by the lousy weather. And to make matters worse, the app was not working correctly and wouldn't accept pictures etc. So in the end, we are not sure what we are going to get charged now, on top of that my phone was ruined because we had to attempt to take all these pictures during this awful weather. And no understanding why no one was there at 3:25pm.JEFFREY R.