Customer Reviews for Charo Automotive
(U-Haul Neighborhood Dealer)

203 évaluations

502 Box Elder Rd W   Box Elder, SD 57719

(605) 415-4348

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(605) 415-4348

502 Box Elder Rd W
Box Elder, SD 57719

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrell Fees 
Évaluation :
5

Great service

Tanisha Clifford 
Évaluation :
5

Second time we have rented from these folks and they are wonderful! Would recommend 10/10!!

KISHE FORTUNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny Moore 
Évaluation :
5

Easy drop off location

Dean Reisenauer 
Évaluation :
5

The owners were extremely nice and accommodating to my needs. Would highly recommend to a friend.

Jacob Meyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG REYNOLDS 
Évaluation :
1

Advertised open 8-12 on Saturday. Arrived at 9:30 and was closed. If you advertise your open then be there.

Stacey Sharp 
Évaluation :
5

Great service!

Julie Crosslin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franchezca Vargas 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah Doucette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Mader 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Schumacher 
Évaluation :
3

Again my problem is caused by the online portion. Somehow the booking was until the 26th…. It was not needed that long. The tow dolly was what I wanted ended up with a trailer, I didn't need the insurance and declined it but I was charged for it. This aspect really bothers me and when I'm in a pickle to move I had no choice.

Derek Wingfield 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Casabianca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIll Anderson 
Évaluation :
5

The couple who work there were extremely friendly, courteous and helpful.

Helen Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec Hames 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff koch 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carl Secker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Williams 
Évaluation :
5

Accidentally left something in the glove box. Called following Monday and they saved it for us. Thank you so much!

Michael Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell JENKINS 
Évaluation :
5

I received a text that other families needed the truck, so we worked to unload a day earlier so that others could use the truck. Ideally we would receive a credit back for early return. I tried to call a few times, but was on extended hold.

Anthony Martineau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Bejsovec 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Miner 
Évaluation :
3

Not open when I returned the trailer. So I couldn't turn in my unused boxes.

Laura Walters 
Évaluation :
3

I noticed that I could see more of the trailer on the passenger side when I was driving. I had no probably with the trainer, but when dropping it off, I was told that the coupler was bad and the trailer was dangerous. I traveled over 650 miles with this equipment and that is quite concerning.

Charles Havenner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Kuhn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Burt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dean Mayer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Day 
Évaluation :
5

Rien

Gregory Jones 
Évaluation :
5

Ken at Charo Automotive was an absolute pleasure to deal with, and made the whole experience really nice. I'm glad we chose Charo and that we were treated so well!

Alexa Syverson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Shilling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Wiesing 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Diel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN CLEEGE 
Évaluation :
4

Although it was no fault in this location, my reservation was changed that caused me the loss of 2 hours time and required additional mileage I was required to pay.

Travis Culp 
Évaluation :
5

Nothing they were great friendly people. Plus the lot was very sizeable which made it easier to maneuver a 26 foot truck with a 12 ft trailer attached.

Steven Vanhouten 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIE Brewer 
Évaluation :
5

Went above and beyond! Incredible experience!

toni taijeron 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Klimas 
Évaluation :
5

Great people skills and very friendly.

Ann Weishaar 
Évaluation :
5

Thank you for helping me get on my way!

Krystal Hammett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Meinert 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Damian Buchholz 
Évaluation :
5

The location and the staff at this location were amazing, nothing but great things to say about them. I do believe the cost per mile has on some levels made renting and using uhual for a move prohibitive and no longer my first option.

James Goodrich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Hejde 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda Harrington 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Stanfill 
Évaluation :
1

Well, no one was there to check us in, even though their posted hours said someone should be there. So, I called U-Haul Traffic and told them we had arrived, but there was no one to check us in, and that I did not know how to do it on my phone. The young man I spoke with was most helpful, he checked me in over the phone, and then recommended I take pictures of the 6X12 trailer we rented, plus the surrounding are to make sure we were not billed anything additional and to prove we had dropped the trailer off as we were instructed to do in our contract. The trailer was great, just wish the dealer was there, yet hope there wasn't some kind of emergency that caused them to close early, but we'll never know that.

connie temte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Bejsovec 
Évaluation :
3

I was very disappointed that the truck we requested was not available at the location we requested. We had to drive 15 miles one way to pick it up and 15 miles to drop it off. So we had to pay for 30 addition miles when it was not our decision. That isn't fair to the customer to make them pay for the miles when it wasn't their fault. In addition, I had requested the truck 2 weeks before our move, so it was known we needed the truck for that specific day, far in advance.

Levon Laatsch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard merkel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Williams 
Évaluation :
2

Open on time, make sure equipment is serviceable. The roll up door was very hard to open, was told it's just cold. When I got to destination the door wouldn't open and I had to struggle because the cable on the torsion bar was broke

Gayle Steerman 
Évaluation :
5

Great experience!

Brandon Mcafee 
Évaluation :
5

The rental agent is knowledgeable and very helpful. The perfect agent!

Loren Geske 
Évaluation :
5

Just a note: The radio aux input was broke. I was hoping to use it with my cell phone. The 1200 mile trip through many areas of no or few radio stations, the loss of this option was greatly missed.

Steven Depuydt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Deal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justine Backen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karsten Lunde 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID OAKES 
Évaluation :
4

Fairly easy process however, the U-Haul app on my pixel phone wouldn't let me move past the photo portion for taking a picture of the mileage. I had to have my wife download the app on her iphone in order to turn the vehicle in.

Robert Eugene 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW DILIBERTO 
Évaluation :
1

Maybe have a place that isn’t plastered with politics

DesaRay Brookins 
Évaluation :
5

My equipment was not in the place it was supposed to be in.

Randy Culbreath 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff Muellenberg 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katie Strohschein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idrees Jenkins 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeramy Lucas 
Évaluation :
5

I thought everything was great. The only thing that I would change is letting people know the turn in process. I ended up dropping my keys in before I could get some pictures and such. Other than that the service was great, and the owners were really nice.

DAKOTA CUTLER 
Évaluation :
1

There won't ever be a next time

SYSTO ROSALES 
Évaluation :
5

This Box Elder SD location went above and beyond after a stressful day. That is why I rated them a Excellent. But I would rate my experience with U-Haul Poor. U-Haul called on the morning of Friday, June 25th. I was in Dickinson ND and an U- Haul representative said I needed to drive from Dickinson ND to Box Elder SD which is four and 1/2 to 5 hour drive to pick up my truck. I asked if I could take a moment to think about and call her back and she said if you don't want it we have other people that will take it. I had my reservation since May 17th. My reservation meant nothing to U-Haul. It is stressful enough moving and this fiasco on top was overwhelming. I ended up needing another truck and went thru the new Penske location in Dickinson. I called the evening of Sunday, June 27th and it was delivered to the location by 7:00 the next morning. It was more money then U- Haul but I will use Penske or another moving company before I will use U-Haul again.

KELLY KUSSY 
Évaluation :
3

Our pick up location was changed and I was never notified. I was at Deadwood Ave Uhaul at 7 am and didn't pick the truck up at this location until 8:15 am because of the confusion and that created a mess with the packers I was meeting at my house. The truck cabin smelled of smoke and the cup holder was sticky. The truck mechanically ran great with no problems.

HEATHER GODDARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF LOWE 
Évaluation :
2

I still don't understand why the 6 x 12 trailers can't be rented for one way.

DALE ANDERSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Delaine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Rankin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake Arriola 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Peterson 
Évaluation :
5

Very kind gentleman owns it.

Brad Savoie 
Évaluation :
3

Location was fine. It changed last minute so a notification would've been nice. Also for 24/7 check in using the app to get verified took a really long time. Over 30 min on the phone and that cut into our rental time.

James O'Neil 
Évaluation :
2

Be open when you're supposed to have a truck back at 9 am. Was told they don't hold regular hours.

SHERYL ELLENWOOD 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Magnolia Rooney 
Évaluation :
5

Nothing less than outstanding and professional people. Would recommend without hesitation. Merci.

Charles Ferris 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Logan Zollman Zollman 
Évaluation :
5

Staff was super friendly. I arrived after hours expecting to drop off my trailer and unhook it by myself. The Australian gentleman that runs the store came out of the shop 15 mins after they closed, unhooked the trailer, and had my receipt printed within a matter of minutes. Overall great customer service!

STEVEN KOPER 
Évaluation :
4

Folks were nice and it was quik and no hassles...

Tory Amiotte 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAKARIAH VALENZUELA 
Évaluation :
5

Quick and easy drop off. Very friendly. Will use this business in the future for my transportation rental needs.

Harold Nesbitt 
Évaluation :
5

Staff was professional and did an excellent job checking in the equipment.

Michael Madigan 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christy DiSanto 
Évaluation :
4

the Aussie I dealt with was very friendly and knowledgeable (sorry I forgot his name). Only one suggestion ......the really could stand to keep a few balls and receivers on hand.

John Linn 
Évaluation :
4

U-Hauls whole networking pc system needs upgrading to speed up service for its customers

KARROL Art MELCHER 
Évaluation :
5

It was the best experience I’ve had with U-Haul yet

Scott Craig 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kris Pfennig 
Évaluation :
5

Great customer service, and they gave me the best equipment possible with the best tires! Made my trip less stressful overall 

Austin Stout 
Non les évaluations ont été soumises pour cet établissement.

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