Customer Reviews for Cheapway #10
(Concessionnaire U-Haul dans le voisinage)

306 évaluations

3615 Dorchester Rd   North Charleston, SC 29405

(843) 553-9293

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(843) 553-9293

3615 Dorchester Rd
North Charleston, SC 29405

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
1

The location had zero customer service! The customer service phone line took 3 times longer than it claims it will take to get a human, and i was charged for DAYS after I dropped the truck off.

Miguel P. 
Évaluation :
2

Over charged!

Pamela S. 
Évaluation :
2

What a terrifying location. It's a gas station in a very poor area of Charleston. The attendant is behind a locked door and glass with bars on the door. I did not receive and of the equipment I ordered and was told by a man on FaceTime to call uHaul instead of adjusting my order or bill.

Jamie S. 
Évaluation :
4

Was an old gas station for a drop off but very friendly staff. He didn't check the pads or that we returned it at the same gas level but did take pictures of the odometer in case there were any questions. Drop off was very easy and quick

Shamin H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keverena N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINTIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARNABAS E. 
Évaluation :
1

Drop off was terrifying homeless people and drugs infested area. This was the worst expierence with uhaul I have ever had

Angie K. 
Évaluation :
1

The man who runs this facility is a clown. Maybe talk to your customers instead of yelling at them to drive to another drop off point. Thanks for the key box

Zachary S. 
Évaluation :
3

Very busy place, the man there had too much to do with his grocery store. He was helpful anyway!

Fred J. 
Évaluation :
1

This is a ran down gas station. I stood in the long line but once I made it to the window I was told by the clerk that I had to wait until the customers behind me was serviced. They were buying gas or whatever else they sold in the store before she could get to me. Then they charged me for gas when I used their pump to put in exactly what was in when I picked up the truck almost full they said i returned it 3/4 but I have the picture of where the gas gage was when I returned it. Maybe if the person that processed my return was actually on the site and not doing the return from home looking at pictures the clerk sent him, he would have been able to see the gas gage correctly.

Sylvia L. 
Évaluation :
1

The personnel were not helpful at all. They did not send an email confirming the receipt as promised. We had to call Uhaul and wait on the phone for an hour to let them know we have dropped the trailer.

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
1

Very sketchy neighborhood. Personal was helpful

Phillip P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adrienne D. 
Évaluation :
1

Gas station was scary, I was pretty sure it was a drug house. I was sure of the drugs when I went to sweep out the trailer and found a crack pipe. I reserved a appliance dolly on- line and there was not one at the location I picked up the trailer so I was asked to go down the road and get one. I have used u-haul many times and this was the craziest. But it do do the job I needed it to. Merci.

Summer S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shada W. 
Évaluation :
2

Tough neighborhood,bad reputation.

Joseph Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence L. 
Évaluation :
1

Torn seats, smelled like smoke, rep refused to clean the vehicle, made advances on our female driver.

Dmitriy J. 
Évaluation :
3

Guys were very nice and fast. Location was a little rough but no big deal.

Elliott W. 
Évaluation :
2

Place wanted to charge 70 dollars to hook up the dolly to the truck. That's something the U haul rep should be doing upon rental

William H. 
Évaluation :
1

Be more organized, change your online check in that is absolutely ridiculous! Care about your customers time and schedule. I booked my trucks well in advance and the reservations were all messed up causing me to be 4 hours behind my schedule.

Zachary F. 
Évaluation :
1

Uhaul made my move stressful, I'll never use or recommend Uhaul again!

debra L. 
Évaluation :
1

When picking up all of the following happened: 1. Truck was not connected to trailer prior to pickup 2. The following equipment was not available: - 2 x furniture dolly - 1 x utility dolly - 5 x dozen furniture mats 2a. Was told by person I could drive down the street to another uhaul location and I would be provided the equipment mentioned under point 2 but when arriving at other location they said this is not allowed and they don't have any extra equipment for me to rent out 3. Truck had a lock on the bed so could not get into the back. I was forced to drive the truck down the road to another uhaul location so they could use bolt cutters 4. Once other location got the lock off we found another set of uhaul truck keys which also worked on the uhaul truck I rented. So I now had two keys for one truck very bad. 5. Was told that the truck had between half a tank and three quarter a tank but only had between a quarter and half a tank 6. Bed of the truck had screws and dirt in the back so I had to clean it out which of course there was no way that the pick up location cleaned out given my point 4. 7. There was still water bottle and trash in the cab of truck which this too I had to clean out 8 when going to the other uhaul location I had them inspect the trailer hock up job from the pickup location and they informed me the trailer was not hocked up properly. Most unprofessional experience of my life . I can't understand how uhaul can allow such a place to do business on their behalf.

Daniel S. 
Évaluation :
3

No signs at location, difficult to tell where to drop keys. I left them with a gas station employee and hoped it was right.

NICHOLAS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jami M. 
Évaluation :
2

It's a sketchy convenience store, where they had to open bullet-proof glass to have you sign paperwork. It felt unsafe, even during daylight hours. The guy working was friendly, but also trying to deal with customers buying stuff from the store. Also, they didn't have the dolly I ordered, so I had to go to another location, adding miles on the uhaul odometer.

AMANDA T. 
Évaluation :
2

Not a desirable location

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
1

The drop off location attendant tried to wrongfully charge me an extra 10 days or 516 $after he told me he was too busy to check me out. After calling and disputing the 516 $charge he conceded that they were dishonest in charging me an extra 10 days but still wanted to charge me 80 $for gas? This is absolutely ridiculous.

Tyler C. 
Évaluation :
5

Have more small trucks available

frank W. 
Évaluation :
4

The engine steering and brakes need maintenance the Gentleman who checked me in and out was great

Glen W. 
Évaluation :
2

Are you kidding? I got locked in the gas station where the Uhauls were rented. Someone was trying to steal a cellphone in the middle of my rental purchase? Don't get me wrong; they handled that person well, meanwhile, i sat there waiting for my transaction to be completed. People were screaming about double-charging and buying single white owls, condoms and under shirts... The truck was so dirty, hash browns and knock-off cheetos everywhere. Hard pass on this location.

Viva J. 
Évaluation :
1

I went to check in my truck at Cheapway #10 3615 Dorchester Rd North Charleston, SC 29405 and the following occurred 1. The truck I was assigned the rear door was open and someone sleeping inside, also the truck was boxed in and could not move it from parking spot. 2. The clerk gave me a second truck but could not find the keys 3. The third truck I currently have was empty with gas and did not have a hand truck I requested. I had to get it from the clerk inside gas station. I spent over an hour trying to check in a truck. Most trucks were open and dirty inside from what I observed searching for my truck. COVD precautions were not observed at all for cleanliness and safety. I was pan handled for money outside the gas station store. As I stated above someone sleeping in back of truck I initiated was assigned and make as me wonder what kind of Customer Service U Haul is running at this location. I hope when I drop off my truck it goes a lot smoother. Bad experience

Francis J M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhaima S. 
Évaluation :
3

Make sure the ratchets for the tire tie down are lubed for better operational order on the vehicle transport trailers

Daniel F. 
Évaluation :
1

I was told I needed to drive an additional 4 miles to another uhaul location to drop off the truck. Also there was no drop box key for overnight returns.

Jarett J. 
Évaluation :
2

It was an old gas station and was rough looking. The guy was super nice.

Heath S. 
Évaluation :
1

I tried asking the guy at the counter that in the final question on the U-Haul return app said is the U-Haul clean for another family and I put no because with all this coved 19 stuff I would like for them to clean it and sanitize the truck for the next family the next family he said not his problem so I paid the 27 dollars even for the truck was clean I don't think it's fair and the attitude was not welcome so I will talk everyone of this experience and I will never return or get a U-Haul truck from this location.....

Rafael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa J. 
Évaluation :
1

Was still charge 18,86 and the truck in fact was filled.

Olivia G. 
Évaluation :
4

I was sent an erroneous charge for a toll road in Massachusetts. Was going to be charged a 30 $fee plus toll. Had to prove it was impossible for me to drive from Illinois to South Carolina with the mileage used and still have gone through MA. All else was good.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Natalie S. 
Évaluation :
1

I had to install the trailer myself with no experience. I had to watch a video for a proper set up. The left tail light was missing on the trailer. And the guy behind the desk was pretty rude and smoking a cigarette inside the while time.

Angel N. 
Évaluation :
1

Remove location.

Charles G. 
Évaluation :
3

Don't guarantee me a truck and then not have the truck and send me to another location and then charge me for the extra mileage. That's called a racket! It's what mobsters do.

Joel B. 
Évaluation :
2

I placed my reservation at a u-haul center and where I had to pick it up wasn't a very safe part of town. It was a small convience store. I would not have rented the truck from u-haul if I knew I was picking it up where I did

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
3

It's an unmarked vacant lot. However, the guy selling the chicken was an incredibly serendipitous.

Jeffrey S. 
Évaluation :
2

Again, we wanted to return to a more convenient location but had to drive an extra 20 miles to return the truck.

Renee R. 
Évaluation :
1

The pickup location was a complete joke. The attendant/manager working actually pulled a lighter down from his side of the counter and lit a woman's cigarette INSIDE THE STORE!!!!!! I had to attempt to find my own dolly behind the store. I could not find it and the attendant/manager proceeded to tell me to look in the trailers. Are you kidding me???? UHAUL, you should be ashamed to have this location affiliated with you. I tried to get questions answered about my bill and he said he would not answer any questions and that I would have to call in. I tried calling in over the weekend and could not get through to anyone. It was a joke of a process, and way overpriced from what I have paid in the past moving, via your competitors. A complete disaster and beyond unprofessional.

Trevor J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
1

Hire employees with integrity and a decent work ethic! You must have found the woman that was working at the marginal Rd location that night, in the back woods somewhere. She represents your company!! Horrible!!

tonisha G. 
Évaluation :
1

Filthy place. Thief's

Cody L. 
Évaluation :
2

Location was not in an area that I would consider safe. Too many vagrants hanging around store.

Nelson H. 
Évaluation :
3

Not a well stocked place just a gas station that rents u-haul equipment.

Daniel H. 
Évaluation :
1

Cheapway #10 is in a bad part of town and the store was dirty and unattractive.

Matt D. 
Évaluation :
1

Staff had a bad attitude. Worst experience i have ever had with Uhaul

MELISSA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monique K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ray J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Harrison M. 
Évaluation :
5

Truck was available which is what counted most for me.

racheal B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey E. 
Évaluation :
3

Friendly staff overall, but the location is a gas station/convenience store so the employees are divided between serving customers for U-Haul and those wanting to fill up their cars or grab a coke at the gas station.

Steven D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ralph H. 
Évaluation :
5

I will return if I ever need those services again.

David S. 
Évaluation :
1

Our requested location was only 0,5 miles from where were moved to in Mt. Pleasant, SC. Having to drive it to North Charleston was further out of the way which caused us to have overage charges. VERY unsafe area as well. Y'all need to revisit this location. Glad our drop off was at 8:30 AM not PM!

Stephen W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Minor issues but I will use this company again. Easy to work with

David B. 
Évaluation :
5

The storage part wasn't clean but we swept it out after we used it.

judy B. 
Évaluation :
1

This place is not safe and should not be on UHaul's list of places to return vehicles. I'm a 6'1" 200 lbs man with my 6'2" 18 year old son and we felt very unsafe. I returned our truck at 7pm on a Friday night. The store ("Cheapway") was a complete, scary mess. I think there was a bullet hole in the plexiglass. When I finally got to the front of the line (everyone was buying forties) the attendant said he didn't know how to return the vehicle and would send me a receipt, I wasn't going to hang around and argue so we left without a receipt. I called UHaul to report this, and the person answering was great and made a note. I didn't trust not having a receipt so I drove back at 8:15am the next morning when I thought things might be safer to try to get a receipt. Again, another line of dudes buying forties at 8:30am. The attendant this time was quite helpful - he took care of me and sent me a receipt. He should get an award for working there. A UHaul exec should visit this place with one of their children and see how comfortable they are having their brand associated with this customer experience. Skeptical? Google "3615 Dorchester Road police" and see what comes up.

David S. 
Évaluation :
5

Very scary location, lots of homeless and drug dealers in store, we were very concerned for our safety, but owner was very nice

kimbley M. 
Évaluation :
3

Easy pickup and return , would use location again

Stephen L. 
Évaluation :
1

One of the worst experiences I've had at not only any U-Haul but any store I've ever set foot in one of the workers admitted to lying about my gas because “i wanted to drive it” both workers in the store were clearly on crack or meth and believe me I know the man was smoking a cigarette and got ash on my shoes inside of the disgusting store. When I walked up the lady who couldn't form a full sentence due to being obviously on drugs reeked of crack and runs up to me and just says “lemme get them keys” in a fully slurred speech and was barely understandable made me so incredibly uncomfortable and made me feel like i was in the middle of getting swindled was just so incredibly awful. I truly don't understand how this place is still allowed to be open they were literally selling crack pipes in the store I just don't understand I highly recommend doing something about this or secret shopping it to see it for yourselves I cannot believe that this actually happened.

Xavier M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anwar S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine A. 
Évaluation :
1

There were fights breaking out at the gas pumps of the drop off location making it feel unsafe. Location was VERY dirty inside and out.

Dylan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonette D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Megan F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBORAH D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jimmie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darrell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas L. 
Évaluation :
3

It's in a "less than desirable" part of CHS - I had three U-Haul Centers closer to my location that I would have preferred to pick up at than this one. The attendant was courteous and polite but, as a woman there by myself, I didn't quite feel safe there. The truck was not "trashy" but it was obvious a smoker previously rented and the cup holders could've used a wiping. All in all an ok rental - got the job done.

Kara N. 
Non les évaluations ont été soumises pour cet établissement.

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