I have used this uhaul location several times and they have always given superb service.Brian S.
Customer Reviews for Cheat Lake Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Morgantown, WV 26508
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jeff R.
Le client n'a pas laissé de commentaire.Domenick R.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.Brian E.
Nothing...Very nice people!Anthony Y.
This place was awesome and knowable about moving teams. Great service I would highly recommend this place.Diane J.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Allyson O.
Not a thing. The Tyrone Road Uhaul people are the best; very helpful and great to deal with.Jim T.
One of the most pleasant, professional and efficient locations I have encountered.Tim R.
Maintain a pull through lane for trailer dropoffs. There was an opening that allowed me to pull through the lot and back the trailer in a spot rather than back off the road and down the driveway. The pull through method seemed much safer and I was appreciative that it was there.Brett D.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.Ronald A.
The woman who manages this location is very helpful and friendly. I was so very appreciative of that.Becky D.
Have used this location multiple times and they are always fantastic and reliable. Love them.David M.
This location had excellent service!! All the employees were very nice and respectful. I would highly recommend them!!!Tim M.
Le client n'a pas laissé de commentaire.Charles W.
Excellent service! Friendly staff.Jason Elliot T.
This is the best U-Haul storage and rental facility that I've ever done business with, and owner Susie is amazingly friendly and helpful.john p. | Expérience générale
I almost left my apartment key in the cup holder and she checked the van BEFORE I pulled off the lot! Usually I have to come back for my lost items at other dealerships. amazing location for me being a first time costumer !Cheree S.
Everything was great! Staff was very helpful and accommodating. Truck ran well and was clean. Will definitely rent from them again.Tina M.
No complaints. In fact was so satisfied that plan on renting bigger U haul in few months for out of state move. Super friendly and awesome rates.Larry B.
Le client n'a pas laissé de commentaire.Tony F.
👍 nothing great people.ANTONIO G.
Le client n'a pas laissé de commentaire.Lynn G.
The drop off location was fine, however once again the UHaul app was not working correctly when I arrived on Sunday. They were closed of course. I arrived at 5:45 and put the keys in the box along wih my contract. When we got about 10 miles down the road and got on the interstate I looked at the app and tried to report that the truck was returned, however it was after 6 and would not let me do so. It said it was beyond my 6:00 drop off and would add another day to my charges. I even called Cheat lake and told them when I dropped off the Uhaul. I was billed another days rental plus some additional $28 fee. This was the worse experience and focus on customer satisfaction I have ever had. As a dealership Corporate Gm of 31 years, I was very disappointed with Uhaul. Completely not how you treat customer you want to return and be a referral source .Brian B.
They do a quick solid job. I go there every time I need to rent.Paul K.
Le client n'a pas laissé de commentaire.Derek B.
I would give this location 100 stars if I could! They were professional, friendly, extremely knowledgeable and helpful. Equipment was available and ready as reserved. Thank you Brandon!Janice C.
Le client n'a pas laissé de commentaire.Brandon A.
Le client n'a pas laissé de commentaire.Andrew G.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Philip D.
Le client n'a pas laissé de commentaire.SHANE M.
Very friendly people. I'll be back!!Daniel F.
The sensor for the brake would not turn off resulting in a very annoying alert. I would address this asap.David G.
Le client n'a pas laissé de commentaire.Denice Ann H.
Good communication through out the rental. Good clean equipment. However I reserved a pickup truck nine days in advance and then was told two days prior to pick up that one would not be available. Ended up with a 10 foot box truck and with the price of gas is was definitely more costly.Eamon S.
The 20ft U-Haul truck I was given was the worst U-Haul truck I have ever rented. The Driver's Door wouldn't shut all the way. The check engine light was On and the truck's engine made horrible loud sounds when being driven. The Brakes were rough as well.JOSHUA M.
Le client n'a pas laissé de commentaire.Joshua T.
Le client n'a pas laissé de commentaire.James M.
Smile 😃 awsome peopleChristopher C.
I think you should offer military discounts for veteransKyle S.
Le client n'a pas laissé de commentaire.Alexander M.
Le client n'a pas laissé de commentaire.david R.
Le client n'a pas laissé de commentaire.Carl P.
Le client n'a pas laissé de commentaire.Loretta R.
real good peopleEdward E.
Very nice peopleRod B.
Great costumer service and quick.Ricardo M.
Le client n'a pas laissé de commentaire.Wade D.
I've rented from here several times. They are always very professional and friendlyJOHN W.
I have no real suggestions, only praise for the outstanding service. This was not my first, or second, or third dealing with Cheat Lake. I would prefer not going elsewhere.Greg M.
Zero customer service help with accommodations on getting rid of your stuff inside the unit, they had 1 dumpster that was completely fullBrandon H.
Le client n'a pas laissé de commentaire.Jerzy W.
When a customer reserves a 24/7 pickup, make sure it is available for 24/7 pickup. Maintenance on the vehicle I rented seemed to be lacking, especially in the steering gear.DAVID K.
Checking in was a somewhat difficult process. When I initially went to pick up my van, I began the online process. However, someone showed up while I was checking in online and they assigned the van I was assigned to them, which really made the rest of the process challenging and incorrect. Otherwise, staff was fairly friendly and the vehicle was well-maintained. I didn't get to actually get going until about 30-45 minutes after my scheduled pick-up time, so keep this in mind!Payten B.
Le client n'a pas laissé de commentaire.Eric T.
I had a question regarding my rental while I had the truck out, and I called the location and spoke to a very kind woman. She was very helpful and resolved my issue in just a minute.Jason D.
Nothing. This location is one of the best I've been too. Very professional, very helpful, excellent service.Sandy S.
Le client n'a pas laissé de commentaire.Vincent R.
Better selection of truck size. Asked for a 20 ft, but they didn't have it. While I sort of appreciate they sized me up for the same cost, the truck was too big for me to drive comfortably.Marc R.
Not much super great jobAdrian M.
I don't have any comments for improvement. I do want to comment that the check-in process was quick and efficient which I really appreciated on such a busy day.Elizabeth R.
Everything was perfect. Quick friendly service.Jeffrey G.
Was given a date and time to pick up and wrong date was put in the computer so we had to wait until the next day putting us a day behind leaving. We tried calling customer service and chatting with them but they were unable to help. Agent apologized the next day stating she forgot to change the date. I understand it was an honest mistake but when moving 6 states away and on a time schedule it really messed things up.Jennifer D.
Exalent service an very nice people to deal with thank youSarah R.
Great customer service and very quick and efficient service.Kristina P.
Le client n'a pas laissé de commentaire.Koron H.
Susie was great she helped hook up auto transport and got us on our way quickly. Polite , knows her job well She takes pride in her job and makes customers feel welcome.Diane M.
Le client n'a pas laissé de commentaire.Erin P.
Please do not charge for miles traveled for a uhaul location so far off from the city. My actual number of miles was not even 2, required for moving my stuff. However, I was charged $20 on my account for traveling 25 miles. This is unfair. I wish that $20 was refunded to me.Shailee B.
Le client n'a pas laissé de commentaire.Michael T.
Very friendly and helpful team at the pick up locationPeter V.
Le client n'a pas laissé de commentaire.Brett R.
Le client n'a pas laissé de commentaire.John M.
Everything about this rental was as good as it gets.Robert L.
Le client n'a pas laissé de commentaire.keith L.
Reasonable inventory and a good location. I wouldn't change anything.Jay D.
Le client n'a pas laissé de commentaire.keith L.
2nd time I've used this location and would absolutely recommend to others.Christian H.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.Roman C.
Le client n'a pas laissé de commentaire.Sean M.
Very nice experience with them. Such nice ladies in office we talked an dealt with . Truck was very clean an ready when we got there to pick up . I would recommend them to anyone with out a doubt . Thanks for all you're help an time .Gina F.
Excellent experience. Personal care. Clean and well maintained equipment.Jason L.
Le client n'a pas laissé de commentaire.KEVIN ARTHUR S.
My visit was great, nothing to add at this time. Keep doing what you're doing!JEFFERY ALLEN K.
Le client n'a pas laissé de commentaire.Bradley F.
Le client n'a pas laissé de commentaire.Brandy L.
Both the Ladies working at this location seemed nice and helpful.Brett W.
Le client n'a pas laissé de commentaire.james H.
Explain drop off after hoursJulia T.
Le client n'a pas laissé de commentaire.Robert L.
Nothing to improve. Person that took care of my was very friendly and nice.Jose S.
Really nice people and helped me out when there was a weather issueTODD C.
Can't think of anything.ed B.
Easy transaction, great availability, and convenient location.William V.
Le client n'a pas laissé de commentaire.Mike D.
Le client n'a pas laissé de commentaire.George L.
Le client n'a pas laissé de commentaire.Brian A. | Expérience générale
Have used this company for years and am always satisfied. Excellent service à la clientèle. Very flexible. Would recommend.Mikenna T. | Expérience générale
Le client n'a pas laissé de commentaire.Regina J. | Expérience générale
Le client n'a pas laissé de commentaire.Scott O. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff H. | Expérience générale
Convenient and very friendly.ROBERT H. | Expérience générale
We had a very positive experience. We found ourselves in need of a storage area without advance notice, Susie at Cheat Storage helped us with a safe secure area to Park our trailer.Diana E. | Expérience générale
The staff were phenomenal. I had a problem with renting a storage space and they fixed it no questions asked. really great professional experienceBRENT S. | Expérience générale
Very happy to have been a customer. Service is great!!!Timothy T. | Expérience générale
Great storage place!STEVE M. | Expérience générale
I have been a customer of Cheat Lake Storage for many years, and have always been impressed with their professional service and truly caring display of kindness. I recommend them highly.ALLAN L. | Expérience générale
normal business hours 8-5 M-F are a little challenging due to my employ, but accessible.Dave K. | Expérience générale
I stored my boat outside for a few months here, I had no issues and will use again next year.Jeremy H. | Expérience générale
When I rented unit, the door was off track. They promptly moved me to another unit and all went well. No issues or problems.Donna L. | Expérience générale
Very clean and dry!Kevin D. | Réservation