Great customer service!Bogdan N.
Customer Reviews for Chemainus Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chemainus, BC V0R1K0
(N Of Henry Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/22/2021 - 5/24/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kevin R.
Thankfully the agent at this location took care of the automated check in.Clayton H.
Jack the owner was super helpful and easy going. In and out in no time. Plus it's a really cool location to drop off at!!Naailah A.
Great van to drive.and out standing customer serviceWILLIAM W.
door on trailer difficult to liftRANDOLPH M.
Great serviceBRUCE B.
This Uhaul site only accepts credit cards! Otherwise I would give it six stars! Thank you! Well worth the drive.Jayne R.
Le client n'a pas laissé de commentaire.Frank M.
pick up location was excellent to deal with, but the UHaul website and online booking process was very poor. A trailer was booked online over a week before the move. A few days before the move, we could not log in on the website to review details; reset password capability was also not working. So, we called in. After adjusting another reservation, we asked them to make sure they diid NOT change our other reservation. That was when we learned a trailer was not available. The email confirmation had nothing about this possibility and it really but us in a bind. While we were eventually given a credit for not meeting a guarantee, we found the overall process poor. The unit is very well used and the door was very sticky, but the location was good about lubing it.WILLIAM E.
Really professional and quick. Also, an easy location to get into and out of. Friendly and helpful if you need assistance with anything, too.brad M.
I get in there helpful I'm on my way great business modelBRANDON R.
Absolutely helpful. Answered all questions!Marina B.
Store owner and employees were not following covid protocols. No masks or had sanitizer in sight inside the store.RUDOLF K.
Le client n'a pas laissé de commentaire.Robert R.
Inform the customer of drop off procedures so that extra fees were not incurred. Otherwise this location was great to deal with. I would definitely have said yes recommend them, however given my experience at Duncan I will not be recommending UHaul to anyone.Jonathon P.
Friendly, informative and stress free experience!Dorothy V.
Drop off was as easy as pick upRobert K.
Despite UHAUL system causing the vendor numerous problems. A calm and professional atmosphere was maintained throughout the problem. In light of the delays caused by the UHAUL system, the location got me on my way in an expedient fashion. Thanks v.much!BENJAMIN B.
Le client n'a pas laissé de commentaire.Barbara M. | Expérience générale
Le client n'a pas laissé de commentaire.Joanna U.
Great service.Rullo J.
Le client n'a pas laissé de commentaire.David G.
Good experience from beginning to endLynden E.
Le client n'a pas laissé de commentaire.Dan S.
Le client n'a pas laissé de commentaire.Paul Z.
Le client n'a pas laissé de commentaire.DONALD D.
We had no problems with the truck. Even in the snowy parts. The trip was smooth and uneventful. Merci.Edith G.
Due to a staff member being ill, I had to wait for someone to show up who could help even though I had booked in advance. Was concerned that not all staff wore masks in an indoor space, despite provincial rules.HEATHER J.
The manager was very professional . I will send you more customer for sure, Thanks again, MarcJOSEPH L.
Change nothing. Friendly, informative & timely service. I'd highly recommend this location. Service agent (Jack) was excellent. He values customer service. Great job. Thank youThomas D.
Le client n'a pas laissé de commentaire.mej-bien S.
Jack was very helpful in setting me up with a truck and equipment to make this task a lot easier.DAVID K.
Le client n'a pas laissé de commentaire.Jordan B.
Le client n'a pas laissé de commentaire.Michelle R.
Really friendly service, great guy. would recommendVIVIEN H.
The experience was entirely pleasant! A big Thank-you to Jack! Brian & Cindy SimpsonBrian N. S.
The U-Haul website is impossible to deal with. We tried for two days to book and could not. It was only by happenstance that we were able to call the location and make the arrangements directly.Dan K.
The moversAdriane P.
I did the self check in online. The location was easy to find with lots of room to park and clean and on pavement.Jody F.
Excellent friendly service, lots of comments on how to make things easier. Happy to find a space to park my personal vehicle.COLIN C.
Le client n'a pas laissé de commentaire.Kerry M.
Le client n'a pas laissé de commentaire.darin H.
Good service, very happyElaine P.
Le client n'a pas laissé de commentaire.DAVE G.
Le client n'a pas laissé de commentaire.Ron E.
Staff were friendly, gave good advice and everything was ready to go when promised. Can't really ask for more.Robert H.
Le client n'a pas laissé de commentaire.AARON W.
Super friendly and all went well and easy!JEAN M.
Le client n'a pas laissé de commentaire.Lois S.
Le client n'a pas laissé de commentaire.Paul L.
Excellent customer service and very clean vehicles.Samantha B.
I would like to see if it possible to buy one of these vans after it come due to replacement. Love the power it hasCHRISTOPHER H.
Le client n'a pas laissé de commentaire.David T.
We started by renting a unit online at our local Uhaul in Cobble Hill BC. I was contacted Within an hour by phone and told the trailer size was not available in the location We selected and would have to go to The Duncan BC location 15km away , but not at 9am like requested, 10am as the Trailer had to be inspected after return by the last renter. We arrived at 10 am at the Duncan location at 10 am but no trailer. After an hour we were told a 6x12 trailer was available in Chemainus, another 15 km from Duncan. We retrieved the trailer From the Chemainus location and headed back to Cobble hill to the lumber supply store. Prior to leaving the parking lot we're approached by A commercial vehicle safety constable (CVSC) who told us the right side of our trailer's lights were not working and if we're considered transporting a load in that condition there'd be a fine. So he agreed to let us return the trailer to the Chemainus location. After arriving there the agent came out, inspected the trailer try to repair the lights so we could be on our way, but by then it was getting close 3:30 and the day was done. This was a total waste of time, gas, and Future additional rental expense. I hope we get our money back and some form of compensation. Not impressed. Peter DornPeter D.
Le client n'a pas laissé de commentaire.Bruce W.
absolutely change nothing. fast friendly service as usual..... Trump 2020Tamara D.
Truck was a bit dusty but otherwise clean. There's a wiring harness at the back of the van on the driver's side that could be tucked away, but the back was clean and more than enough space to move a queen mattress, box spring, and bed frame. I'll definitely be using these guys again next time, very friendly staff, easy process, and a solid clean vehicle that's well maintained. Good rates, too.REID J.
this location very good professionalRob T.
It's a great place to rent from .Darlene A.
Provided great tipsRandy B.
Le client n'a pas laissé de commentaire.Barbara L.
Le client n'a pas laissé de commentaire.Clayton K.
As with getting into any unfamiliar vehicle, knowing where to turn on the vehicles windshield wipers & headlights, are often needed while in transit. So to suggest a customer, look over the vehicle manual, when they get in the vehicle, for such things might work or perhaps a quick 'cheat sheet, of little basics, might be easy to refer to.moe V.
A little bit better organized would have been helpful since we were in a rush when I picked up the truck. (I had completed the pre-check in the day before). Otherwise, the process was fine.ben B.
Le client n'a pas laissé de commentaire.CHASE G.
Le client n'a pas laissé de commentaire.KEITH A.
Great people at this location. A+Jeffrey W.
Le client n'a pas laissé de commentaire.Paris W.
Le client n'a pas laissé de commentaire.DANIEL M.
friendly, explained after hours drop off details thoroughly, was available to hookup trailer though we didn't need it... Thanks, Jack.Madeleine L.
Le client n'a pas laissé de commentaire.RICHARD C.
Good service, but not exceptional.JAN E.
Rates not clearly outlined. Online mileage rate states $.69/km. Actual charge was $.89/km. Insurance automatically charged. Other than that, experience was fine.Joshua C.
Excellent serviceChad E.
Very good service, thank youKeith M.
Le client n'a pas laissé de commentaire.DANIEL K.
In the midst of the virus epidemic,this outlet handled the whole thing very well.Reed E.
Le client n'a pas laissé de commentaire.Alastair P.
I was not assisted in connected the trailer to my truck. It was all I could do to manually lift it onto the hitch. The agent sat comfortably behind his desk.David G.
Things were perfect. Staff were very transparent and upfront, which I appreciated.Cheryl G.
Were extremely helpful in getting a booking in the first place, explained how the mistake happened and how they were going to fix it. Go above and beyond for their customers.Brienne Q.
Le client n'a pas laissé de commentaire.Kurtis E.
Le client n'a pas laissé de commentaire.Dean D.
Le client n'a pas laissé de commentaire.Lynn J.
Le client n'a pas laissé de commentaire.Jim G.
The cost of mileage is a lot more then in Sask. & Alberta .why?Beverley M.
The gas tank registered half full which made it impossible to judge how much gas to add at the end of my use. Make sure that the gas tank is Full and fill up again after you have driven the truck - regardless of how short the distance.Lynn J.
Tell client that they must use an app on a smart phone to do self drop off. Had already parked the vehicle and returned the key before I knew you were supposed to take a photo of the dash. The truck was locked, so the app was useless. Very frustrating.Kurt K.
Le client n'a pas laissé de commentaire.Robin L.
Le client n'a pas laissé de commentaire.Byron B.
Service was excellent, reasonable and friendly. Would highly recommend this U haulRick B.
Thank you for the GREAT service.Kyle Eric B.
Le client n'a pas laissé de commentaire.Lynn J.
Excellent friendly knowledgeable service.Regina A.
Le client n'a pas laissé de commentaire.Kate B.
New winshield wipers that's all. Very noisy.DEBBIE K.
Le client n'a pas laissé de commentaire.Esther C.
Everything was perfect !! Thank youangela L.
Le client n'a pas laissé de commentaire.Andy P.
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