Évaluations des clients Cherokee Storage Franklin

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Cherokee Storage Franklin

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Randal F. le

Évaluation :

Longer hours or evening hours

antonio R. le

Évaluation :

Not happy to find outi had a limit on miles i think it was unfair or atleast be told about it. I had to drive to get the uhaul which was 10 miles away the back to load it too

Tricia H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anna H. le

Évaluation :

The gal at the office was super sweet really knowledgeable.

Scott N. le

Évaluation :

Terrible experience...I doubt I will ever use the Truck Share 24/7 again...just terrible!

julia B. le

Évaluation :

The site was located very conveniently. However the site closes at 2 PM which made it difficult for me to turn it in anytime after that. In the parking lot is small but I was able to get the 26 foot U-Haul parked

Roger K. le

Évaluation :

Le client n'a pas laissé de commentaire.

SCOTT C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ted L. le

Évaluation :

good and customer service and please sales rep

Trey M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marcella P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Justin K. le

Évaluation :

The truck had broken glass Left in the back and we were scheduled for pickup at 10 but nobody arrived to give us keys until 1030

Diana E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott R. le

Évaluation :

business was only open from 10:00 am to 2:00 pm. very inconvenient hours.

SETH K. le

Évaluation :

this isnt so much about this location, but mostly toward the "call center" but the Tiffin location also was some trouble. Worst experience i've ever had with uhaul. The tiffin location told me they couldn't get a box truck for me and to try somewhere else. So i did. the next close location said to call the reservation line. The lady i talked to last saturday told me the 2nd location had the truck i needed. Then she took my reservation information saturday the 27th of October. She told me the pick up location would be the first location i called.. tiffin.. the one that said they cant get trucks, only vans... so i attempted to call sunday when the reservation lady said they'd be open... they were not open. She told me the hours were 9-5 sunday. it was 9-12... then i asked about picking it up monday when i was still talking to the same lady saturday, She told me the hours monday was 9-7pm... that was the only reason i paid the deposit. Because i had to pick up after five on monday. After work. Luckily i called all morning monday until someone picked up and said they were only open til four.. and the reservation lady set me up for a 8am pick up!!!! They were only open til 4pm.... so i had to bother my father to go ahead of me and pick it up. I will definitely go out of my way to not rent from uhaul again.

GENEVA R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ezra B. le

Évaluation :

The only glitch was that I set up to do a self check in -- I even pre- checked in several days early, uploading my license, etc.. When I tried to check in, I kept getting routed in circles with links, going from one webpage to another and back again, over and over. It could have been because the truck assigned to me had not yet been returned. So I couldn't check in to a truck that wasn't there. I hope so.. But the manager on site, Mark, was great and so helpful, and got me into a different truck.

Amy O. le

Évaluation :

Working with the people at this location has been and continues to be a nightmare

bev B. le

Évaluation :

The district manager was cold and arrogant

emily M. le

Évaluation :

I originally reserved a truck at one location, and was surprised to find out I had to go to a farther location, being charged more. Also, the extra charge for another person to drive it is outrageous. When I told the person reserving the truck I said my dad would be picking up and driving the truck. This additional charge for the extra insurance was never disclosed to me until it was too late, being charged much more and I was not there to argue the charge. There needs to be some grace for someone to reserve a truck under a name and other people to drive it as long as their name is on the reservation. I made the reservation for my very busy parents, so we got screwed.

MAREDETH F. le

Évaluation :

Have more trucks available! Ashley Edwards at this location was amazing after uhaul completely screwed up and overbooked my wifes reservation and gave us the run around thanks but no thanks your customer service representative "patty, pattie" needs a different job other than the one she does so poorly but Ashley at the franklin uhaul gave us faith in uhaul again she needs a promotion

james S. le

Évaluation :

Le client n'a pas laissé de commentaire.

September C. le

Évaluation :

The young lady in the office was so kind and helpful during such a stressful time!!!

gary G. le

Évaluation :

The only recommendation that I could give is to completely remove 315 Conover Drive, Franklin, OH 45005 from the database. Since this location is supposedly shut down. Thank you

Briona A. le

Évaluation :

Le client n'a pas laissé de commentaire.

scott S. le

Évaluation :

Ashley was very helpful and provided great customer service!

pam G. le

Évaluation :

Le client n'a pas laissé de commentaire.

pamela M. le

Évaluation :

It was so much easier to move all at one time than 3 or 4 trips in a truck. Good to get the Job or move done fast. Thank You !!!

Ronal T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott B. le

Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD M. le

Évaluation :

Agency was very helpful and accommodating. Made the move much easier.