Customer Reviews for Cherry Detail
(Concessionnaire U-Haul dans le voisinage)

263 évaluations

1983 Stone Rose Dr   Rocky Mount, NC 27804

(252) 937-4282

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(252) 937-4282

1983 Stone Rose Dr
Rocky Mount, NC 27804

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY W. 
Évaluation :
4

Thanks for your help. Our partial move went smoothly and I will be back in NOVEMBER to finish our move.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Temika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John h C. 
Évaluation :
5

Great customer service, excellent communication, easy pick up and drop off instructions, and all- around good experience. Je les recommanderais sans hésiter!

Brittany A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA D. 
Évaluation :
5

Excellent Service

Teirrah G. 
Évaluation :
3

No one was at the location. When I called the next day to confirm I dropped off the item no one answered the phone.

adjima A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
5

The employees that assisted us were awesome. Very friendly and helpful.

Toby P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John h C. 
Évaluation :
5

Very good experience overall. Kind and organized

Olivia B. 
Évaluation :
5

The lady in charge made quite an impression on me & my friend. She was very courteous & patient with us on our visit. I would give an A+, for sure!!!!

PATRICIA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
5

I was greatly appreciate

Judy H. 
Évaluation :
1

When someone place an order for a rental, either leave it at the location they prefer or atleast in the SAME CITY. I still am refusing to pay the requested amount as there was NO APPLIANCE DOLLY OR REGULAR DOLLY. When I asked about it I was given a small square box with wheels and nothing else. I went all the way to wilson for a 1pm pickup and then was told it was 4pm. That is not the time NOR the location I reserved. It was actually 35 min away from where I reserved. I then had to come all the way back to Rocky Mount and FOUND THE TRUCK I INITIALLY REQUESTED at a closer location... however they did not have ANY of the equipment that I needed. The lot is TINY and was very difficult to maneuver a 20 foot uhaul around in. I AM NOT HAPPY WITH THIS SERVICE and I have used UHAUL quite a few times. I REFUSE to pay the owed 160 $+ due to the MAJOR ISSUES I encountered. They left me a VM but did not try to reach out in any other form to get in touch with me. This is HIGHLY unprofessional. I WILL NOT BE USING UHAUL AGAIN AND FULLY INTEND ON NOT PAYING THE 160 $+ owed. It either needs to be taken care of OR cut in half!

Danni V. 
Évaluation :
5

Great customer service with Cherry Detail. However the app does not work properly and I was not able to use the app for check in nor return. I am a monthly customer and this problem occurs most every time. I am thankful for the hard work of Cherry Detsil to keep me on schedule dispite complications with the corporate office in Raleigh.

Lacount A. 
Évaluation :
4

Expensive

Sandeep V. 
Évaluation :
5

Very helpful & I really appreciate the people at this location.

Elijah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonique P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laquana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
4

mileage rate is too high

Doeothy L. 
Évaluation :
5

Keep doing what you do

Nina M. 
Évaluation :
5

Very professional, and pleasant atmosphere

TRA-C B. 
Évaluation :
5

Excellent customer service. Goes above and beyond for customers.

Lacount A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet F. 
Évaluation :
5

The truck was clean inside and out. After driving the truck for a few miles it seemed to display a bad shimmy or vibration in the front. I had never driven a U Haul this size and at first thought that this condition might be charatistic of a large truck. My overall trip was approximately 150 miles. The shimmy was prevlaent at almost all speeds. It was a very unplesant driving experience. Also smoking had occurred in the vehicle in the past. I don't think that it was immediately before I picked it up but at previous times in its life. On a positive note the woman who checked me in was extremely professtional, courteous and friendly. She displayed the image that any company would be proud of!

Tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james P. 
Évaluation :
5

Friendly & professional service!

natasha H. 
Évaluation :
3

The attendant was great she was very pleasant

stephen W. 
Évaluation :
5

Very professional, very thorough, very courteous!

Richard R. 
Évaluation :
3

I found that the self check-in app was extremely difficult. The owner of the franchise was available by phone but no one was physically present. The truck itself was perfect and the price was reasonable. The self check-in program needs to be more user friendly.

Julian B. 
Évaluation :
5

Send more customers here. The manager took the time to ensure that everything about our truck was clean and in good condition. She made the transaction personal. By the time we left, we felt like we had done business with a family friend.

gordon E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reginald V. 
Évaluation :
5

They were professional and handled things i a timely manner

Anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME H. 
Évaluation :
5

Doing business with them is always a positive experience, Sharon is so helpful. I have used their services several times & is always an easy & pleasant experience!!!

Pamela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka D. 
Évaluation :
5

Wonderful customer service

Lacount A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CALEB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Customer service is excellent and their overall service was awesome

Paradise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

I am a repeat customer due to excellent customer service from Cherry Detail. Thanks so much.

Lacount A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette U. 
Évaluation :
5

Ony issue: The lock boxes for contactless check-out were not marked either by where they were located on the building or by the number provided in the app during the check by process. There was only a faded black two digit number on each of the three locks that in no way matched the number provided. I had to try each one several times to finally get the correct one. Not ideal and frustrating.

Ronald C. 
Évaluation :
5

Nothing, Manager was awesome. So glad we used this site.

Paula W. 
Évaluation :
2

The first location I waited an hour and then had to call customer service only to be sent to a different location

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie G. 
Évaluation :
5

The Cherry Location was a great experience. I would recommend this location to all my friends and relatives.

Wanda T. 
Évaluation :
5

This location went above and beyond to assure customer needs were addressed and met.

Stanley H. 
Évaluation :
5

Staff was very helpful and pleasant to deal with.

Jeffrey B. 
Évaluation :
5

good people, kind and professional,glad they helped me.

CARL M. 
Évaluation :
5

In fact I am going back to get my car detailed. They were friendly, helpful and listened when I told them about the trouble I had with the truck.

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johnna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNETE H. 
Évaluation :
5

THIS U-HAUL DEALER HAS BEEN GREAT. THEY PAY CLOSE ATTENTION TO THE SUCCESS OF YOUR RENTAL EXPERIENCE.

james P. 
Évaluation :
5

If you are in Rocky Mount Nc area, please call Cherry detail first: they are the kind of people that will "bend over backwards" to serve you. I was truly amazed at the help offered.

bryan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAHEEN N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENDRA W. 
Évaluation :
1

This location try's to charge Individuals cleaning fees for trucks bc they own a detail shop. The lady through the truck roll up door open when we arrived to self check in the truck and a spot was on the flooring by the door. The lady wanted to charge us as if we put the spot there when the spot was on the truck when we got it, simply bc I tried to ask her husband when we picked the truck up the night before to help me check it out since my location services on my phone weren't working.

Nicole N. 
Évaluation :
3

Only 1 person working and 5 people showed up at the same time to pick up Uhaul equipment. Need to stagger PU times or have more staff. Waited 50 minutes to pickup. The person was very nice and did the best she could.

Brian P. 
Évaluation :
5

Everything was great! Thank u! Me and my husband got things handled!

Toronisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rohan P. 
Évaluation :
3

Improve the check-in time because it took forever to get a code for the key to the u-haul.

Marilla S. 
Évaluation :
3

Took a long time to pick up the trailer but that was due to Covid situation, so I imagine that otherwise things would've been about perfect

Connor K. 
Évaluation :
2

They weren't open. Not a professional-looking location.

Timothy H. 
Évaluation :
5

I rent regularly with Cherry Detail. Excellent customer service. Prior to my pick up I received a call just to offer help with pick up. Thanks so much

Lacount A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dustin B. 
Évaluation :
4

The on line check in and on line truck return needs alot of improvement. It took way to long and had to start over to many times. Other than that I was very happy with the service

Joan G. 
Évaluation :
1

The dolly they gave us was dusty , my family and I cleaned and swept the truck ourselves and they still charged me and additional fee , use cash they will take advantage of your card and charge you for what they wanna charge you for

Helena J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie B. 
Évaluation :
5

Just maintain the excellent service and quality you'll offer. Ms. Sharon is very friendly and goes out of her way to help the customer. She excedes the excellence in standard of customer service. Rarely you find such service. May good Lord bless her, her family, her business and may her goodness rub off on every person she gets in contact with.

Shaktikumar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

Was charged for them to clean the trailer. It had debris in it when I picked it up. When I dropped it off, I was told where to put it. It was not even looked at. Then I was charged for him to clean it out.

Robert K. 
Évaluation :
5

Very nice and helpful staff. One person stayed late to assist me. Great service.

Eddie B. 
Évaluation :
2

B

james A. 
Évaluation :
5

You all are great .

Tanjily N. 
Évaluation :
5

Excellent customer service. Willing to assist in any way possible.

Lacount A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jajuan M. 
Évaluation :
5

Excellent customer service. I rent often and always choose Cherry Detail.

Lacount A. 
Non les évaluations ont été soumises pour cet établissement.

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