Customer Reviews for Chevron Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

5

The experience was great! Thanks U-Haul you guys ROCK!

Évaluation :

1

The store clerk was rude and unhelpful. If he is not willing to assist they should not be a rental location.

Évaluation :

1

Make it clear in advance that the customer needs to use the app to pick up the truck. I received no instructions until 30 minutes after my scheduled pick-up time.

Évaluation :

3

Your location are you at the gas station it was dirty.

Évaluation :

2

A better system in play. When I arrived (on time) and spoke with the gas station clerk she did not give me clear instructions on steps needed. The guy (who had no name) she kept calling did not pick four times in a row. The tank was almost on E ! It was parked behind trucks so I had to maneuver around them. I did not get everything situated until 12:50pm. Mind you I was on time for my 12:30 pm reservation. May want to stop using this location!

Évaluation :

3

Had to drive 10-15 miles from home location to pickup vehicle.

Évaluation :

2

Unable to discuss your bill. I expressed to the cashier that I do not want insurance and she said no problem but when contract emailed to me it charged me. I call the number on contract and left a message for a call back but did not receive one. I ask cashier to assist me with a walk thru of the truck after returning and she said just take a picture of dash board show miles and gas and send to a 470 number. I will not recommend this store to anyone. You will be frustrated.

Évaluation :

3

The store employees should know more about the process to make it clear to first time customers. Pickup time was one but wasn't able to get the truck until after three at a sub-location. The store could not get the authorization hub to answer the call, otherwise all was good. Late start meant an extra day.

Évaluation :

2

Clean the trucks. Make sure the equipment that we pay for is on the truck.

Évaluation :

5

Very friendly and professional customer service

Évaluation :

1

This was the worst experience with Uhaul I have every had. When picking up the Uhaul I had a 9am reservation but had to wait 30 mins because the clerk didn't know how or have access to the system. Then once we got the truck rented and went to get the truck. My husband and I looked at the back of the truck to find trash, clothes, shoes and no hand truck that we paid for. So I went back in the store and told the clerk and then had to wait another 15 min for her to find the key to the other truck. So when I got the keys to another truck my husband open the back to check the truck and found two homeless people in the truck sleep. When he told them that they had to get out of the truck because it had been rented the homeless man started cussing at my husband and trying to fight him and telling him that he is evicting him from his home and my husband and the man got to fighting. This truck was also nasty and not clean as well. This is a bad representation of your company and I want a full refund for my money that was paid in the amount of 120 and I will never use Uhaul ever again.

Évaluation :

1

I dropped off my vehicle on a Tues morning at 9am. I received an email and contact from the recovery department Thursday bc my vehicle was never checked in even after I contacted Uhaul 3days in a row to advise of the situation. A district manager had to get involved bc the location refused to follow up with me or Uhaul. A district manager had to physically go to this crap of a location just to finally check my vehicle in. The services received at drop off was beyond below expectations and if you all would like to keep customers then I would recommend not contracting with this gas station as a provider.

Évaluation :

2

When I first got there they were rude from the start and it took like 40 mins to get me checked in all this time they never said a word to me the talked to each other never me how rude never again

Évaluation :

2

The gas tank was on 1/8 of a tank from being empty. They tried to make me full up the truck When I receive it empty. I took a picture of everything. The back door was very difficult to close. Going there was not a good experience

Évaluation :

1

Stop double charging consumers for renting a truck which broke down during the move knowing Roadside Assistance was called out to fix the truck and test drive it before it could be returned. Resolve the incident by issuing a full refund to the consumer for the inconvenience of driving an unsafe prepaid for truck which could have resulted in an accident due to bad brakes. Not ethical to rent out unsafe equipment then double charge the consumer including gas mileage which was absorbed by the mechanic who needed to test drive it before I could even return it. Bad business pratices

Évaluation :

2

This was an awful experience using the mobile pickup. I had to wait and wait for "Approval" after finishing the app instructions, and it never got approved. So my whole family was waiting for over an hour, and we had to get on the phone with some guy to manually process it. I will never use the mobile pickup option again, probably never use Uhaul again in general to be honest.

Évaluation :

1

The gentleman who assisted me didn't know anything about U-Haul process and didn't make sure I had the appliance dolly I purchased so I had to come back to get. Before I left with the truck there was another truck in front so I couldn't get out and it took him an hour to find the key to move the truck that was blocking me in.

Évaluation :

2

Has was 1/4 off have pics ...they Wouldn't make it right. Truck nasty and tires low

Évaluation :

5

If that location keeps up the excellent job that it's doing now there shouldn't be any problems there.

Évaluation :

3

Display a sign showing that it is a uhaul service center.

Évaluation :

1

I was suppose to get a truck for a one way for 26 hours instead I received an in town truck with one way tags. No confirmation contract or drop off location, ended up in Arizona with a extra bill no one wants to accommodate because from what was explained the agent who rented me the truck had been employed for quite sometime however still managed to get the information correct. Highly upset and disappointed

Évaluation :

2

I had to wait 20/25 minutes just for someone to help me just to get started with the check-out process!!! (The guy at the counter couldn't help me and told me that I had to wait for his co-worker to finish emptying the trash bins outstide. He never once went and told the guy I was waiting to pick up my U-Haul that I had a reservation for! And once the gentleman finally came inside, I had to wait for him to help checkout the other people at the gas station befor he could help me, which took Forever! Meanwhile I had my mom, toddler, and infant waiting in the car for me because the pick-up location was super sketchy!!) And neither of the guys working there spoke very good English.

Évaluation :

4

Make more loading accessories like Dollies available

Évaluation :

3

Please improve your reservation functionality by allowing notifications of some sort if someone reserves a vehicle before another person and they need it longer than when the next person reserved it. Also please improve your maintenance accessibility. The employees that I worked with just to get the trailer did not have any person to call when we needed help detaching the trailer because the lock was broken on the trailer.

Évaluation :

3

My experience was horrible. I usually go directly to the u-haul store but took a chance using the app. NEVER AGAIN. The beginning of the process went smooth. I checked in, did all the steps on the app, but when it was time to go inside the gas station to get the keys, there was confusion and the guy didn't know what to do. I waited about 10 minutes while he called customer service before he gave me the keys. I left did what I need to do with the truck, gased it up and brought it back before it was due. Did the whole check out process on the app. Got to the completion part (the last step) and got an error message. After redoing it multiple times, I checked my bank account and I was charged the correct amount for my rental... Or so I thought. I wanted to get a receipt in writing so I went in the gas station to talk to the guy doing the u-haul stuff. He said just put the keys in the box outside, you're all set, they will email the receipt. The next day I woke up to 3 separate charges, overdraft fees and transfer fees (because my bank transferred money from my savings to cover the overdraft u-haul put my account in). I called u-haul, they have to do an investigation...3 days later, charged again. Called u-haul AGAIN. they state that I had the rental for THREE DAYS! (I needed the truck to move one couch across town...it took 3 hours, NOT 3 days). U-haul states someone will call me. After what seemed like a week, someone called said they would fix the whole thing... Still not fixed. What was supposed to cost me $107.40, has costs me over $300. I will never use the app again or anywhere other than the u-haul store. I'll just hire someone to move my stuff from now on.

Évaluation :

3

The sign in kiosk froze so I had to manually fill out my paperwork and because it was a gas station I was left waiting at times so other customers could be attended to. Having an employee who is stationed to work the uhaul side would be great but the employee was nice & helped me the best he could

Évaluation :

4

Check engine light stayed on the whole trip otherwise not a bad experience at all

Évaluation :

1

Go get your Equipment and peddle it somewhere else

Évaluation :

2

There was not a wiring harness to connect trailer to truck, had to call my son t make one

Évaluation :

4

The service was effeicient and friendly.

Évaluation :

5

Have different size trucks available at the location.

Évaluation :

2

UHaul person was not there at the appointed time. The gas station manager had to figure out how to check me/the trailer out to me. There are other locations very close by.

Évaluation :

1

Bad customer service , slow for my refund . Still haven't received it after 4 days

Évaluation :

1

Have CSR on site would be very helpful.

Évaluation :

1

Close it down

Évaluation :

3

I lov the fact that it as 24 hrs. We had to wait while the attendant drove to get another wire harness. He didn't inform us just left us waiting.

Évaluation :

4

The CS guy at the Memorial location was helpful, professional, knowledgeable and friendly. Prayerfully not, but if need be, I will utilize that location.

Évaluation :

5

Easy pick up. No waiting since I had reserved. Easy drop off. All very efficient! Merci.

Évaluation :

5

Yes very nice service

Évaluation :

1

I was told they had my email address to send me my receipt, later to find out my receipt was sent to someone else's email and I never got one. I stood in line waiting 2 pick up the truck only to find out I need to be in the line that said register closed. There was someone at the register on the computer and I stood there for a while and had to ask did he intend to help me before he even acknowledged me. Not very happy and would not recommend this location.

Évaluation :

2

Pick up location was a convenience store with only one employee who was overworked and didn't know what to do with a rental. She was nice but overworked. I got no copy of the contract. The truck had recently been smoked in and the door handle had been used as the ashtray

Évaluation :

1

Store too busy, unsavory characters coming in and out. I felt uncomfortable while there.

Évaluation :

2

Have an agent on site who is familiar with the process

Évaluation :

3

I was told that I had 24 hours to return the truck, returned it at 12:59, more than 30 minutes before it was due, yet I was charged for a second day. ??

Évaluation :

1

I wasn't given a price but my card was charged, I called all day on Monday from 9am to 6:52pm and never did anyone pick up the phone to assist me. I was to get a dolly with the truck and one was not provided.

Évaluation :

1

After not receiving a proper walk thru of the vehicle and just being handed a set of keys at my Stone Mountain location almost lead to me being charged an additional $250 by Chamblee Location. The Manager of Chamblee was rude upon initial contact that vehicle was in wrong location. She left a very threatening/alerting voicemail. Call Customer Service to file a dispute and Tina was very helpful in processing my claim. Received a call by the Area Manager Daniel who lacked patience, phone etiquette, and a high level of customer service. Not once did he try to understand or help me to find a better alternative that wasn't an inconvenienceto me. His tone was terse and condescending. But he did manage to tell me he manages over 30 stores. This wasn't my first Uhual rental but after this experience, I? have to question the level of training that each of these employees received. The Snellville branches have never given me such a run a round or inconsistent service. As a consumer, very unsatisfied with the entire presentation this time.

Évaluation :

1

Remove this Chevron Mart Distributor from you list of Uhaul distribution locations or lose large amounts of business, they are con-artist and makes me second guess ever renting a Uhaul again.

Évaluation :

3

Have more than one person in the store had to wait, for about 20 minutes while he waited on customer's to leave

Évaluation :

3

Next time sign the truck in when I fucking arrive you stupid Indian piece of shit!

Évaluation :

3

when I picked up the Truck it was only one lady working the register for the store and U-Haul. she checked me in and give me the keys to the truck. I went out and checked out the truck and it was nasty in the inside with trash left inside. I took and picture of it and took it back in to show her. She replied that she was the only one there and she couldn't leave the store. I think I should have been given a discount on this truck. Its fine I wont return.

Évaluation :

1

The store was understaffed. There was only 1 attendant working the convenience store register & the Uhaul counter simultaneously. We waited for over an hour combined during the pickup and dropoff processes because the attendant constantly served convenience customers ahead of us. The attendant constantly put us on hold and made us wait each time a new customer walked in the store. The convenience store should definitely provide 2 attendants in order to serve Uhaul customers in a timely manner.

Évaluation :

1

They were rude and charged me $50 to fill up the gas tank that I filled up myself.

Évaluation :

1

Horrible experience... delayed in service, wrong mileage out, over charged me by 72 and I only used 40 miles. Wrong gas tank ... will never ever use this location and p probably Uhaul. Good job in making this experience horrible. Wait for my google review you jackasses.