Customer Reviews for Chevron on Magee
(U-Haul Neighborhood Dealer)

455 évaluations

3780 W Magee Rd   Tucson, AZ 85741

(520) 744-4103

Heures

  • Mon–Sat
    De 7 h 30 am à 8 pm
  • Dimanche
    De 7 h 30 am à 7 pm

Services dans cet établissement :

Pour nous contacter

(520) 744-4103

3780 W Magee Rd
Tucson, AZ 85741

Services dans cet établissement :

Heures

  • Mon–Sat
    De 7 h 30 am à 8 pm
  • Dimanche
    De 7 h 30 am à 7 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The whole process was easy and seamless. I'd use this location again if needed.

LaTisha P. 
Évaluation :
5

I like the paperless pick up procedures. Online reservation was easy and quick. Staff were responsive and friendly.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
2

I made a reservation for an 8' pickup truck using the site. The only location close to my zip code with an available pickup, according to the site, was at Magee. When I got there, I discovered this location never rents pickup trucks and that my reservation was cancelled with no prior communication. I had to rent a 10' truck which uses more gas. There was a closer location at Oracle where pickup trucks are generally available and I could spend less money with mileage, but the site said no pickup trucks were available there. I cannot trust the U-Haul site...

Bruno P. 
Évaluation :
5

Easy pick up, friendly staff.

Vincent L. 
Évaluation :
1

The woman who helped me get my rental was incredibly rude, when I was asked a question about if I wanted insurance I had asked her to explain it to me and she yelled at me, I asked you a yes or no question now answer. After she proceeded to tell me that she didn't have the time nor patience, as if me giving her money was a burden to her. Worst possible experience. The only nice part was returning it to Lori who was as sweet as could be she was a wonderful employee. I did not catch the other woman's name as she seemed to be in charge and didn't wear a name tag. 0/10 would never come here again.

JORDAN S. 
Évaluation :
5

Picked up U-Haul truck by mobile. If you follow all of the instructions, it was easy-peazy. Truck was very clean.

Brian G. 
Évaluation :
1

It was very difficult to get the truck. The lady barely knew what she was doing.

Kacper W. 
Évaluation :
1

I had to load the equipment myself. Once I was ready to use the tow dollie, I dicovered the straps were inserted backwards and it took me a good amount of time to get them out of the rachets so I could strap the vehicle I was towing. Then I discovered the safety chairs were all tangled which took me more time to untangle so I could secure my vehicle. I was very unhappy with my whole experience with this rental.

Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robin R. 
Évaluation :
3

Both the people that helped me were excellent, both were very nice and helpful! The equipment I got was the oldest and dirtiest of the lot and was not cleaned/swept out before I got it but that's alright. The people were nice and it was a quick rental and drop off.

BAILEY E. 
Évaluation :
5

Very friendly and helpful

ROBERT G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
1

The lady was very rude and unpleasant. She needs to be more patient with the deaf.

Albert N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candi S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
2

The person at this location was rude to me. I told her I needed more than a few minutes to unlock the various padlocks, safety lock pin, and remove my security chain. She ran back out five seconds later to tell me "DONT DO THAT". I told her - relax, I know what I am doing. I am removing my anti-theft devices before putting the trailer in its parking place and detaching it - I own this chain and it is NOT part of the Uhaul trailer. She got visibly flustered and from there on out acted VERY rude to me. I think she should have let me do what I needed to do without hovering over me, and not give me commands, talking to me like a child or an idiot. I will NOT go back to this location again. I would have bought snacks, gasoline, etc if I was treated better. But, I took my business elsewhere.

Andrew R. 
Évaluation :
5

The employees that worked at this location were so pleasant to work with. I was having a really bad few days moving and they took the time to help me and listen to my problems. They went above and beyond to help me!!

jessica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

After I returned the truck, I was charged for things I didn't rent or use. Contacted the area manager and got no response. Don't rent from this place!!!!

Amy J. 
Évaluation :
1

they need to hire help

Fullmoon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth J. 
Évaluation :
1

Lady at the counter, she claims to “an owner “ has no clue wha and how to do. Thanks god I know how to hook up, otherwise I would never leave from there. And cherry on the top: truck had hole in gas tank, was leaking badly. Spend numerous hours with CS and RSA to resolve. Finally, exchange truck 100 miles away.

SERGEY R. 
Évaluation :
1

I ordered boxes and moving blankets. I forgot to check before I departed and did not notice till I arrived at my pickup location. It was too late and sent my friend to Walmart to pick up the items that we needed to complete the move plus it was closer. Before changing locations make sure they have the items needed to complete the move

Michael J. 
Évaluation :
5

Excellent, we will use this location again!

Delcina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Very satisfied with the local service. Thank you

Dennis L. 
Évaluation :
5

I had a little problem understanding the rep at pickup, but pickup was easy. Vehicle operated flawlessly. Drop off was better as rep was friendly and knowledgeable.

David D. 
Évaluation :
1

Perform a regular maintenance on your trucks. It felt like the truck is going to stop and get stuck in a remote area. Everytime my husband step on the break the RPM goes up. It's making a lot of noise.

Melchor S. 
Évaluation :
4

Great service and communication when picking up and returning the rental truck.

Ted C. 
Évaluation :
3

One man operation taking care of a convenience store customers while trying to do the rental paperwork. Very inconvenient.

don N. 
Évaluation :
3

The problem wasn't the location. It was the equipment.

JESSICA B. 
Évaluation :
1

The person checking the van in wasn't allowed to do so per her manager (not part of her job) and I had to wait for someone to come to the location and complete the transaction.

Tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maykel P. 
Évaluation :
3

The interior was clean and the truck was mechanically in good shape, and average mileage (37,500). Outside was mildly muddy, but that did not affect the use of the rental.

Robert S. 
Évaluation :
5

Service all the way around was outstanding!

Cindi W. 
Évaluation :
5

Very quick service really want to go to Uhaul I have to wait forever I was in and out in five minutes

Christopher N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

This was my second stop because the first location did not have the vehicle I had reserved causing me a delay in moving and extra driving to retrace my steps and go to a location I had already driven past to get a vehicle.

bernard N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou C. 
Évaluation :
3

Location is a little bit out of the way for Oro Valley residents near Oracle Road.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin J. 
Évaluation :
5

Your website and app are VERY user unfriendly and glitchy!!

Brent S. 
Évaluation :
3

The lady taking care of us acted like we were an inconvenience to her.

Todd N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maria C. 
Évaluation :
1

LOL........... good question, but it would likely require a new COO and a complete overhaul of your entire organization. Total and complete custer f.

Maria C. 
Évaluation :
1

Upon bringing the truck home my grandson opened the glove box, inside was a bottle of prescription amphetamines, and a pistol with two magazines of ammo. I reported this to the police and they took the drugs and gun. That could have been very dangerous for a toddler and I would have expected the truck to be cleaned out between rentals. It was very unnerving to find.

Erik S. 
Évaluation :
1

Absolutely a horrible experience. After being threatened and yelled at by the owner when I had an emergency and had to extend my rental I was appalled. I have never been treated so poorly! The district manager was amazing in helping solve my issue but the ownership was absolutely the worst. Even during my check in I was told to be quiet that I was wrong, when I told her I had checked in on my phone and just needed the keys. Horrible experience.

wilson T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daia S. 
Évaluation :
5

The gentleman who made my check out was very punctual and friendly. He went out of his office as soon as he saw me bring the truck into the lot. Well maintained place.

Omer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela H. 
Évaluation :
1

This location has no business being a uhaul business. I was waiting for over 90 minutes to get my truck and there was no communication when I asked what was taking so long. I get the truck finally and there is less than a 1/4 of a tank. This is unacceptable for a business and should not be allowed for a uhaul.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
1

Person at the store was overwhelmed and extremely rude to the person before me. She had absolutely no knowledge of the trailer. Glad I had rented before. She needs education on your product.

Brad C. 
Évaluation :
5

Excellent customer service - easy to pick up and drop off moving van. Please note: this location doesn't offer any moving equipment or supplies.

Craig F. 
Évaluation :
2

the first day i got there, it was a 70 year old lady who didn't know how to hook up a trailer, nor did I. i also need a ball switched out on my hitch and they couldn't do it.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila A. 
Évaluation :
5

Great costumer service, car is brand new so very nice to drive, overall easy rental experience, would rent here again.

Endriary F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Keep everything just the way it is!

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Check the AC before you rent the truck out. The AC did not blow out of the vents, only out of the defroster. We drove it from Tucson to Phoenix in 100+ degree heat. It was awful. We didn't realize it didn't work until after the truck was loaded and we were headed out of town. We informed the drop off location.

JAMES W. 
Évaluation :
4

An attendant on site would have been helpful.

richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lynda B. 
Évaluation :
5

I reserved a 26 foot truck and car trailer in early April ancc DC they called a day before I was to pick them up near my home and said they had no trucks that size and no trailer. Finally got through to a manager who found me the size truck I needed but along way from home and a trailer even further not available for pickup until the next day. Nearly ruined the whole AZ to NE move. I will never use UHaul again. They do not honor their reservation commitments.

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elmira T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGIE S. 
Évaluation :
2

The lady that checked me out was not friendly in any manner. She gave me no information regarding the rental. When I asked questions, she acted as of I was troubling her by asking how much the rental wiild cost. I asked here if I was being charged by the mile and herreply was "how many miles will you be driving"? I told her and then asked again cost per mile and she replied with the truck number that she assigned me. She was rude. The lady checking me on took about ten minutes to figure out how to do it. Bad representation for HAul.

Mark C. 
Évaluation :
5

It was quick and efficient I've used this location before

Joanne W. 
Évaluation :
3

More help the person on duty got overwhelmed by the amount of customers

Kenneth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brent C. 
Évaluation :
1

Worst customer service I've ever experienced in my life from the woman working behind the desk. Never recommending to any Air Force friend that moves in or out of tucson

Robert M. 
Évaluation :
1

Terrible service. I told the agent I would need the truck until 8pm then I got message saying we had to return it at 5pm. When I called I was told due to that error nothing could be done and I would be charged again to dispatch the truck. I called the facility to get this issue fixed I was told by the representative "well I don't know what to tell you" she said to call the corporate office which she had no number to. This is my first and last time using uhaul.

christian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON J. 
Évaluation :
5

Greg, you're the best! Great customer service and attention.

CARLOS M. 
Évaluation :
1

Lady working that day very rude, was texting on personal cell phone and didn't even acknowledge me until my husband came in then started the return process. Her attitude came off that we a bother to here and she was upset she had to help us. The way she spoke to us was not professional at all

Dawna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANI C. 
Évaluation :
3

Great location - convenient. Friendly, helpful staff. To improve: fill the gas tank - I was given 1/4 tank of gas - and truck bed was dirty.

Katharine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

I seemed to have received the dirtiest vehicle on the lot. I had to sweep out the back of the van because there was lots of sand back there. It appeared the vehicle had not been washed in some time. Wash your vehicles, or least rent out the cleaner ones first.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Non les évaluations ont été soumises pour cet établissement.

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