Customer Reviews for Chevron on Magee
(Concessionnaire U-Haul dans le voisinage)

399 évaluations

3780 W Magee Rd   Tucson, AZ 85741

(520) 744-4103

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 8h pm
  • Dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(520) 744-4103

3780 W Magee Rd
Tucson, AZ 85741

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 8h pm
  • Dim : 7h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The gentleman who made my check out was very punctual and friendly. He went out of his office as soon as he saw me bring the truck into the lot. Well maintained place.

Omer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela H. 
Évaluation :
1

This location has no business being a uhaul business. I was waiting for over 90 minutes to get my truck and there was no communication when I asked what was taking so long. I get the truck finally and there is less than a 1/4 of a tank. This is unacceptable for a business and should not be allowed for a uhaul.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
1

Person at the store was overwhelmed and extremely rude to the person before me. She had absolutely no knowledge of the trailer. Glad I had rented before. She needs education on your product.

Brad C. 
Évaluation :
5

Excellent customer service - easy to pick up and drop off moving van. Please note: this location doesn't offer any moving equipment or supplies.

Craig F. 
Évaluation :
2

the first day i got there, it was a 70 year old lady who didn't know how to hook up a trailer, nor did I. i also need a ball switched out on my hitch and they couldn't do it.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila A. 
Évaluation :
5

Great costumer service, car is brand new so very nice to drive, overall easy rental experience, would rent here again.

Endriary F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
5

Keep everything just the way it is!

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Check the AC before you rent the truck out. The AC did not blow out of the vents, only out of the defroster. We drove it from Tucson to Phoenix in 100+ degree heat. It was awful. We didn't realize it didn't work until after the truck was loaded and we were headed out of town. We informed the drop off location.

JAMES W. 
Évaluation :
4

An attendant on site would have been helpful.

richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lynda B. 
Évaluation :
5

I reserved a 26 foot truck and car trailer in early April ancc DC they called a day before I was to pick them up near my home and said they had no trucks that size and no trailer. Finally got through to a manager who found me the size truck I needed but along way from home and a trailer even further not available for pickup until the next day. Nearly ruined the whole AZ to NE move. I will never use UHaul again. They do not honor their reservation commitments.

LARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elmira T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARGIE S. 
Évaluation :
2

The lady that checked me out was not friendly in any manner. She gave me no information regarding the rental. When I asked questions, she acted as of I was troubling her by asking how much the rental wiild cost. I asked here if I was being charged by the mile and herreply was "how many miles will you be driving"? I told her and then asked again cost per mile and she replied with the truck number that she assigned me. She was rude. The lady checking me on took about ten minutes to figure out how to do it. Bad representation for HAul.

Mark C. 
Évaluation :
5

It was quick and efficient I've used this location before

Joanne W. 
Évaluation :
3

More help the person on duty got overwhelmed by the amount of customers

Kenneth N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

brent C. 
Évaluation :
1

Worst customer service I've ever experienced in my life from the woman working behind the desk. Never recommending to any Air Force friend that moves in or out of tucson

Robert M. 
Évaluation :
1

Terrible service. I told the agent I would need the truck until 8pm then I got message saying we had to return it at 5pm. When I called I was told due to that error nothing could be done and I would be charged again to dispatch the truck. I called the facility to get this issue fixed I was told by the representative "well I don't know what to tell you" she said to call the corporate office which she had no number to. This is my first and last time using uhaul.

christian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON J. 
Évaluation :
5

Greg, you're the best! Great customer service and attention.

CARLOS M. 
Évaluation :
1

Lady working that day very rude, was texting on personal cell phone and didn't even acknowledge me until my husband came in then started the return process. Her attitude came off that we a bother to here and she was upset she had to help us. The way she spoke to us was not professional at all

Dawna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANI C. 
Évaluation :
3

Great location - convenient. Friendly, helpful staff. To improve: fill the gas tank - I was given 1/4 tank of gas - and truck bed was dirty.

Katharine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

I seemed to have received the dirtiest vehicle on the lot. I had to sweep out the back of the van because there was lots of sand back there. It appeared the vehicle had not been washed in some time. Wash your vehicles, or least rent out the cleaner ones first.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt D. 
Évaluation :
4

Equipment needs to be checked for non working light before being rented to the next customer.

JOE N. 
Évaluation :
2

The woman who checked me in and gave me the keys, kept coughing like crazy and didn't put a mask on. She also had a hard time finding the keys to the truck. If I ever need another U-Haul, I will be going to an actual U-Haul location. Not a gas station with some trucks contracted out to them.

Megan Z. 
Évaluation :
2

Prior renters item/s still left in back of truck. Did not include the dolly ordered. When received, charged twice. Very unenthusiastic assistance. Will not rent from here again

Duncan N. 
Évaluation :
3

Be able to pick up where you ordered from. I even called the location two days ahead of time to confirm and they confirmed- then on the pick up day I had to go somewhere else farther away. The truck was not clean- trash in the drivers door and what look like someone spit on the steering wheel!

Christina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YESENIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Ann G. 
Évaluation :
5

The ending of a long day of moving ended with a great drop off attendent Super helpful Great smile Thank you

patty B. 
Évaluation :
5

Everything was fine. The attendant was excellent.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
2

Female was rude and wanted to talk to her friend on the phone rather than help me. I got a text that I would be paid $75 to take a UB trailer back to Calif as well. When I asked the female about it, she shued me away and said she knew nothing about it. Very poor customer service.

Vickie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK L. 
Évaluation :
5

I would recommend to have a variety of equipment at the location and the only other suggestion was the guy helped us a lot but when he called to other places near by to see if they had the dolly type but they gave him a hard time, so we end up just renting the trailer which the dilly type would have been convient for us.

GENEVA N. 
Évaluation :
5

the staff especially the man who was there was very kind and patient

Joseph N. 
Évaluation :
3

The lady who inturned the keys in to was very hostile and yelled at me for asking how much the total was going to be. She then accused me of trying to get a discount because I told her I shouldn't be charged for a dolly that i didn't use & it was in the truck when I got it. I will not be renting from this location again.

PATRICIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zdenek K. 
Évaluation :
2

This Uhaul is operated out of a gas station. No joke. The gas station attendants were helpful, but really didn't know much about the equipment and couldn't really help with hook up or disconnect of the trailer I rented. Had it not been for a nice stranger, who help with disconnect, I would have been stuck there. I will never go back to that location and would direct others away from that location. Super weird.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA K. 
Évaluation :
5

Let the next customer know that when they confirm their online order and U-Haul sends them a "guarantee" it will be at a location, they may find they'll need to drive 120 miles from that location to pick it up.......like Tucson......and then drive 110 miles to their house (opposite the direction they intend to move). Chevron on Magee 3780 W Magee Rd Tucson, AZ 85741 did a great job. However, U-Haul's online service really made my move difficult.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria K. 
Évaluation :
5

I was totally satisfied and customer service was great. Thank you all for helping out.

ruth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
1

Service was very poor. Clerk was on the phone both at pick up and drop off. Yelled at me when trying to get pump on to fill up uhaul. Didn't go over contract and when returning, she stated “ I just look at the computer and tell you what it says!” No customer service whatsoever. Very poor experience.

Thomas C. 
Évaluation :
1

Woman who worked at the site did not give me a copy of my contract and when I asked her if we could document the dent on the truck, she told me that they don't do that and told me to take a picture of the dent. I went to another Uhaul a mile away to ask for a copy of the contract and I was told that they've heard complaints about this location. I would not rent from this location again.

Alexandria L. 
Évaluation :
5

Reservation at pickup location=great. Pickup there was good but confusion on dropoff location. Had to call destination Uhaul to change predetermined dropoff location. All went well after that. Have relied on Uhaul for many services with good service.

THEODORE W. 
Évaluation :
2

Pam was confused on how to complete my check out. An employee that had quit a few weeks back happened to be there and helped her. That wasn't the problem, her attitude sucked. She was rude and indignant, if I was as bad at my job as she is at hers people would DIE! My pickup time was scheduled for 430 and the truck was not ready until almost 6. then I get this voicemail at 350 the next day asking where the truck is from a male employee. I turned it in before my time was up. now Shari was fantastic, there were internet issues when I returned the truck but she was professional, knowledgeable, helpful and friendly. She gets 5 stars.

Cynthia L. 
Évaluation :
2

Have some one that knows what they are doing and inspect the vehicles and not assume things said gas tank was full when it wasn't only had half tank and paperwork said it was full which I didn't get said she would email it to me and I got it but was vary blurry

Joseph G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Holly G. 
Évaluation :
1

Worst experience of my life. I was over charged for fuel when I replaced what was in truck when I took it . The truck was in disgusting condition.. I was harrased to bring it back so others could rent it. The lady who is at front desk was very rude .. I have rented many trucks over the years and never had A problem. I would like some of my money back that I was over charged.

Kimberly C. 
Évaluation :
5

Originally went to I-10/Cortaro Location. They did not have any trucks in the size I wanted, but offered to check other local places. They reserved one at Magee/Thornydale for me. Truck was ready for me when I arrived! Showed ID, paid and was in my way. Returned later that nite. Fueled the truck up at the return location (which is also a gas station), and dropped keys in the drop box. Whole process was EASY!!!!! Receipt was emailed the next morning about 9am. Would definitely recommend.

Jeanie H. 
Évaluation :
1

Staff was rude and the truck was disgusting. Lots of trash left in it. Someone had been smoking in it and it wreaked. Very disappointed

Randy S. 
Évaluation :
2

Staff was nice, but got charged for gas and items I didn't rent, was almost $20 higher than what it should have been. If I had known I would be charged for gas I would of left it not at 7/8ths

NIKOLAUS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Very easy drop off no problem.

EDWARD R. 
Évaluation :
5

Equipment was clean. But, damage on upper passenger side corner of box had been fixed with duct tape on inside of truck. It rained when my goods were loaded and some items got wet.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P. 
Évaluation :
3

My only complaint is that I am a U-Haul employee and asked if I could get my employee discount and the person working there said no because they did not know how to enter my employee id and was not willing to try to find out how to help me.

Robert W. 
Évaluation :
5

A/C and interior lights didn't work.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG R. 
Évaluation :
1

No one checked to see if I had working tail lights nor did anyone help hooking up the trailer. There was one lady at this facility and she was overwhelmed.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Q. 
Évaluation :
4

They tried to tell us that the gas tank was 7/8 full when it was only 3/4 full, then tried to charge us when we returned it at 3/4 full.

Christopher P. 
Évaluation :
2

I reserved a 20 ft van in Catalina. I then was informed the next day that the vehicle would be in Tucson. This took additional time and arrangements while trying to pack for the move. When I arrived, the vehicle assigned to me had tires worn so badly they were unsafe. I asked for a different vehicle and was given one that was dirty and only had a half tank of fuel. The person working at the facility was excellent and professional. This rating in no way is reflective of him. He was trying to manage a service station and convenience store while also taking care of the UHaul business.

STEVEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
1

Very aggressive store manager, there was no one to hook up the car, had to wait for an off duty employee. Pick up location was not where I originally requested and was notified that it changed .

omar Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUNNY S. 
Évaluation :
1

Again, the staff that helped with my car carrier return were friendly and helpful. But when returning the truck today the lady who took the key marked in the system that I did not return any dollies or any of the 60 furniture pads I rented. This was incorrect as I had 60 folded furniture pads and one regular dolly in the truck on return. I have opened a dispute of these missing equipment charges but this experience had reinforced.y opinion of Uhaul that I've had for over 15 years. And it is not a good one. The only reason I rented Uhaul over a Penske is because the Penske car carrier could not accommodate the weight of our 2nd car. I doubt that I will ever rent Uhaul again.

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin M. 
Non les évaluations ont été soumises pour cet établissement.

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