Évaluations des clients Chevron St Marys

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Chevron St Marys

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John C. le

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Le client n'a pas laissé de commentaire.

Murray I. le

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Le client n'a pas laissé de commentaire.

tiffiney M. le

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Le client n'a pas laissé de commentaire.

Maria G. le

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Excellent service no improvement needed

Thomas K. le

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I liked this place. I play in a sometimes traveling band and I'll be going to st. Mary's Chevron again. Thank you

Paul H. le

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Le client n'a pas laissé de commentaire.

daniel W. le

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No lock was provided for the cargo door. There was also no dolly in 26 foot truck at all. Not only did i pay for the rental but also was charged 8 dollars per mile on top of everything. I only had to drive it 7 miles. Thats an extra 100 some odd dollars!

Aaron S. le

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Le client n'a pas laissé de commentaire.

DIANNA T. le

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Great service, thank you.

Hemanth V. le

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Le client n'a pas laissé de commentaire.

Janice C. le

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Very professional courteous and kind. Thank you.

Allyn H. le

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Le client n'a pas laissé de commentaire.

Louise T. le

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The service we received was excellent. The gal was very friendly and knew how to do the hook up and checked and made sure everything was safe

Jessica A. le

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It was fast and easy to rent the trailer. There was a young man who helped us as soon as we walked in and we were out in 20 minutes. Renting a trailer was a last minute decision and I was worried about my trip being delayed, but this was not a problem at all.

juan A. le

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Lady in the front desk was great exelent service

Allison P. le

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Great location Excellent customer service

Frank M. le

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I drove the Van a little over 2200 miles round trip and it was comfortable easy to drive. Very enjoyable.

Ian B. le

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Le client n'a pas laissé de commentaire.

Emily V. le

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First, I requested a pickup at a location near my home then it was moved to a different location. I was okay with that. Then, I get to the pickup location and they inform me that the furniture dolly I had requested online was not available And all they had was hand truck. A little irritating, but OK. Then, I get back to my house and get the truck lined up to where I need it to be and go to open the back of the truck and there is a lock on the door. I was never given a key. I called the pick up location to let them know that I’m going to send my friend to pick up the key and they inform me that they do not give the key out. I had to drive the U-Haul truck back to the pick up Location so that they could unlock the door for me. ADDITIONALLY, they never put the hand truck in the uhaul for me! I wasn’t offered any kind of discount or service recovery. They solely told me that I wouldn’t be charged the mileage from me driving back and forth to the pickup location. This took an additional hour out of my day. It was a huge inconvenience. And I still paid full price. What a waste of my time. Get it together. Terrible service.

Ed G. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Great job

Patrick G. le

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Le client n'a pas laissé de commentaire.

Albert N. le

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The location is not the greatest but great place.

Larry C. le

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There was pet hair in the truck, the windows were dirty, had to clean truck prior to leaving. Mechanically it was great, no problems on a 3-day trip from AZ to MT.

Richard D. le

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The attendant completely screwed up by cross country rental. I then spent an hour on the phone trying to fix it and it never got changed.

David D. le

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None

Shawn C. le

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Nothing,everything wss perfect.Now how many people can say that about a rental company?

Susan F. le

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Le client n'a pas laissé de commentaire.

Jack V. le

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Unlock the box. I had to drive back to get the lock removed from the back door. 17 extra miles and a half hour lost. Mileage was credited but gas was not.

Kim F. le

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Pickup was good. Drop off... person was busy on phone. He said i could leave the keys and he would coose my order. I did not receive a receipt yet.

Lexie V. le

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Le client n'a pas laissé de commentaire.

Gayla M. le

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Very friendly personnel...I didn't feel like just the next customer. Timely in delivery of paperwork and vehicle. You should know that you have good employees at this location!

Jeannie S. le

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Le client n'a pas laissé de commentaire.

john P. le

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the staff were very helpful and responsive - equipment great

Alex S. le

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Employee was not very approachable

richard W. le

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Le client n'a pas laissé de commentaire.

phillip F. le

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Picked up a motorcycle trailer. When I hooked it up found left turn signal did not work. I told the attendant and was told to let them know upon returning trailer. When we had my dads bike on the trailer, the trailer vibrated with weight on it. The trailer has no brake lights or left turn. Told the attendant when I returned it, and they said okay. Dropped the trailer in the ready line.

Mike G. le

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Le client n'a pas laissé de commentaire.

Dariush A. le

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Very pleasant agent ,she cared for customers and was very experienced/ knowledgeable. Thank you

Brandon L. le

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Le client n'a pas laissé de commentaire.

martin G. le

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I had the worst experience that a Customer can have. To start off - I had reserved a 15' Box Truck and when I went to pick it up, the Cashier Employee (David) made a mistake and rented it to someone else. When I explained to him I needed that truck, as I have traveled from out of state and already planned my move around the vehicle and moving time, David yelled at me at the top of his voice "I don't give a fuck right now about this job or your fucking truck. I was diagnosed with Leukemia Cancer and you're not the one who is standing there with Cancer. I don't care bout this damn job - fuck you." There was a foreign man that appeared not to speak English - he just looked at me the whole time smiling like it was a joke. I told 'David' that he needed to calm down 4 times and to not tell at me, the customer. This was no way to treat your customers. I was so aggravated and irrate that I just took the smaller truck, knowing I would now in turn have to make 3 moves, opposed to the one with my initial reserved 15' Moving Box Truck. I will never utilize your services again and I will be letting anyone I know about my experience. I don't want anyone to go through this. This is not how you treat anyone, especially a Military Veteran. I truly hope to receive a call from the Owner of this establishment. - Martin Granados

ernestina B. le

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I booked used the 24/7. It took 20 min for the approval after I sent all picture and such. I tried to call in and it took 15 min on hold to speak to someone. I understand it beg of month so it’s busier so you should plan accordingly. Also the rent hours should be that hours not days. I had to pay a lot more than I should have because of this policy. These two things will make me think twice about renting with your company or recommending.

Neal E. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Trailer was in good condition except tires. They were high quality commercial type trailer tires, but three of the four were worn to the replace indicators.

martin A. le

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Renting the pickup was very easy and all went very well. We have rented at this chevron before and have always been pleased with the service and professional of the staff.

Jessica B. le

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Hold your reservation for the specific location that the customer books. They over book at two locations. I wasted half my morning trying to find a 26’ truck in town. What’s the point of a reservation if you give it to the customer ahead of me in line?

Jean D. le

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It was a bit confusing finding your office as it was in the gas station mart. However, your employee was paying attention, saw me & came up to help. She was very polite and handled the droo off quickly. We used the trailer to haul a motorcycle & it was great at a very reasonable price. Thank you for being there when we needed a trailer! We will use your company again.

Anthony J. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Jesse E. le

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Le client n'a pas laissé de commentaire.

Gene W. le

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we posted that we needed a trailer for at least a week, they called and when we got there they said we need to get it back the next day, so after arguements they gave it up and cancelled their next customer who suppose to get it. We asked if they read the request, the only answer was "Hmmmm, never mind you need to return it" . So we got the trailer, and before a week they were horrasing and calling us up to return the trailer. These people should not be a UHaul dealer!!!!

David J. le

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Helpful. A little out of my way but I opted for Tucson location to save some money

Randy O. le

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Checked vehicle in and out with no problems. Staff was friendly. No issues with the vehicle.

Christopher F. le

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Make sure third party locations ensure maintenance of equipment. I use a trailer often, and due to poor maintenance, this specific motorcycle trailer caused my car to use an excessive amount of fuel. I used an entire tank of fuel to travel 170 miles with this specific trailer.

Aimee M. le

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Le client n'a pas laissé de commentaire.

Jerel N. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Mario I. le

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Even though I made an online reservation and had it set up for pickup at the office, when I got there I was made to wait 10 minutes as the only person in charge was on a phone call with a prospective client. What's the point of making a reservation if service prioritizes another client that doesn't plan?

denis D. le

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Redirected to this location 10 minutes before my arrival time to original location. Was even further away than they had me at first which was not close. The truck had a key broken off in the lock on the drivers side so had to climb in and over from passenger side. No apologies made for that. The owner/manager David? was unpleasant at the pick up and drop off. Very poor experience with U Haul on this rental. Not happy..

Jennifer S. le

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Staff is so helpful and kind. No improvement needed!

MICHAEL B. le

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Le client n'a pas laissé de commentaire.

yolanda M. le

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Le client n'a pas laissé de commentaire.

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Martha E. le

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The service person/rental agent had excellent customer service, which is why I would use this location again

Michael M. le

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The lady I picked up the unit from was super friendly, knowledgeable, abd helpful. The guy I dropped the unit off with was rude, unfriendly, and unprofessional. I had to call the 1-800 customer service number and check the equipment in manually. That man soured me on ever using that location at the Chevron on St Mary's & I-10 in Tucson.

Glen C. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Your guys online service sucks, don’t offer online pickup if you guys can’t verify the ten freaking photos you ask for repeatedly. Had to go inside anyways after all the online bullshit didn’t work. Waste of time and money. The last time I EVER use you guys and I’ll never recommend. Thanks for the shitty service.

Dean B. le

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David does a good job at this location. Although the truck had a lot of bugs on it, I do not really care. They have the trucks and are convenient.

DONNA E. le

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Le client n'a pas laissé de commentaire.

Hassan A. le

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Many thanks for your kindness, honestly I appreciate the good treatment.

Glenn M. le

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Dirty inconvenient location. Staff uncaring except for check in girl. Poor parking and crowded. Not recommended. Truck needs to be retired.

Michelle B. le

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Le client n'a pas laissé de commentaire.

Nancy B. le

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We rent trucks quite often . . . maybe once a month. As always, this location is great, my go-to location. Wouldn't go anywhere else.

Nicolas G. le

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Le client n'a pas laissé de commentaire.

Jamie N. le

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Le client n'a pas laissé de commentaire.

Heather F. le

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I always come here, even if there is a location closer. Best customer service ever!!. They always have what I need. I highly recommend this location.

imre D. le

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Le client n'a pas laissé de commentaire.

shavon H. le

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Friendly and informative... thank you!!

jeff S. le

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Le client n'a pas laissé de commentaire.

Barbara B. le

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Charged cleaning fee when uhaul dirty on arrival.

Nancy B. le

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This location is consistently superior, and awesome with customer service too. Thank you Serenity!

alfredo M. le

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The girl inside of the store was very helpful and nice

Jesus S. le

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Le client n'a pas laissé de commentaire.

julian A. le

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Over charged me for gas

martin L. le

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Le client n'a pas laissé de commentaire.

Cynthia N. le

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Le client n'a pas laissé de commentaire.

Seriah K. le

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Le client n'a pas laissé de commentaire.

Tyrone O. le

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Very awesome. Not expensive at all

dwain L. le

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The trailer description is deceiving! It says 6'x 12'. The gate opening is only 55" could not use the trailer. I still ended up paying for it! What a waste!

martin L. le

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Le client n'a pas laissé de commentaire.

John B. le

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The employee was friendly and quick with check-in and hooking up the trailer.

Jossel R. le

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Quick and nice service. Hassle Free. Thanks!

Allycia B. le

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Le client n'a pas laissé de commentaire.

denise G. le

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Le client n'a pas laissé de commentaire.

Renee B. le

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I was cheated they put a lower mileage so when I came back only doing 10 miles overall being that I lived less than 2 miles from this location and my new place was less than 3 miles apart, they tell me I did 70 miles, wrong! Worst customer services, was very rude. I will NEVER give them service again. Serena cheated me, will be sure to let all my friends know my experience, very unprofessional.

Nancy B. le

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It would help if your business phone number was available on-line . . . it's permanently in my "contacts", so I can easily find this location when I'm needing a truck. They are great !

VICTORIA V. le

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Le client n'a pas laissé de commentaire.

jesus P. le

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Thank you

Robert S. le

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Le client n'a pas laissé de commentaire.

Nancy B. le

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Serenity is an absolute pleasure to work with. She is a valuable asset to this location, as well as reflecting great customer service for the company.