When I drop the truck off it took almost a full day to get an email of my receipt. Kind of made my anxiety grow. The gentleman was very nice though and laid back and I would recommend him to friends
Brett P
Customer Reviews for Childress Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great people!
Daniel CThis is the ONLY place I will rent a U-Haul from. The friendliest staff and positive vibes.
Tom OEasy transaction and staff was super friendly. They even hooked up the trailer for me to insure it was properly secured.
CINDY LOwners did a great job of getting the trailer ready by airing the tires up and removing the snow from the open trailer. They also mounted trailer unto my vehicle with the weather being brutal.
John DGreg was very helpful
tony cChildress was one of the friendliest and helpful uhaul dealer. They made it so easy.
Robert PChildress Automotive is wonderful! Fortement recommandé!
Peter GWay better experience at this location
Edward DThis location is great no problems
MARK DThe location is near at my house. It's good but the thing is the key box is hard to find. I was looking around trying to find the key box. They should make it arrow where to find the key. Also, it's hard to do it online to fill out the form and upload photo. It takes so long. I've been waiting. It's wasting my time and delaying moving my stuff.
Claudette CCheaper rates. But I am extremely pleased with everything.
Rosario DVehicle should undergo regular checks. AC is not working as expected.. engine coolant had breakdown. We had horrible experience with recent rental
Venkata NExcellent établissement
Stephen GThis location is close to home friendly and overall awesome
Matthew WI can't think of anything to change. Good place to rent from.
steve mgreat guys to do business with, if I need to rent again I'll go back.
steve mit was missing dolly that i rented for $7
erin hThe people were very friendly. The signage could be better. I didn't really know that there was a uhaul dealer until I saw the trucks on the lot as bd didn't know where on the property the office was until I walked into the office and saw a small sign in the window. A little confusing. But still a very pleasant experience. Merci.
Jon HThe guy who helped me was pretty hot. That's always a plus
bonnie mVery friendly, took the time to explain how everything worked, I hope to never rent a- haul again, but if I do. It will definitely be from this location!!
LUIS MNothing, service was excellent!!
Matthew MOnly problem we had was the back door would not close all the way so we had to improvise. Just make sure not to rent that trailer out to someone who will complain until it is fixed. Thanks again.
debbie JThe tank of gas was below quarter tank when we got it, the dolly was already cut out (not locked up), and the website was very difficult to work with (kept resetting and having to redo).
Robert SDrop off was supposed to be open 8am to 5pm, there was no one there at 10:30 am? No one answered the phone. The place was a dump. I called Monday at 9:30 am to get a receipt, they were too busy. Got the unit checked in at around 2pm. This actually made me nervous because I felt I was still responsible for the trailer. Uhaul should make sure the drop off location is open!
Steven BGreat service... Nice people.
Rodney PI used the truck for 1,5 hours and was charged $60, I thought it was $20 per hour, very confused!
Alexandra GAucun
Michael JAuto check in for quicker rental
steven sGreg from Childress was great to work with. Je la recommande fortement.
Michael GDropped off after hours
DAVID HThere isn’t anything I can think of that would improve my experience Tim and Greg were great Could not be happier
Scott BGred from children's shop Pingree grove location. It's the best. Thanks. Gred
angel sTwo furniture dollys were rented but one was not the same as the picture online
Taylor MIt was double booked. We payed the night before but the other reservation was VERY upset.
Lance MA++
Daniel CThe only issue I had was that there was a pin on the wrong location on Google maps. Ended up going there first, but I called and got the right directions. The guy was super friendly and worked quickly to get me on my way.
Jaron WNo air conditioning. 4 hour drive with broken air in 90 Degrees, UNBEARABLE!
Cindi lIn & out. Professional and a great staff. Merci
Doug DHalf way through our trip we found out the blinker light on the trailer did not work. The gentleman helping me checked all the lights as I sat in the truck activating them. He said they were all good. It just might have been the bulbs timing I guess.
William KLong wait time for check in and to get keys. It's moving day people need to be checked in. Given keys and on with their day for moving. Sense of urgency needs to be enforced here.
Bradley SGreg is fantastic. Simple.
Dennis FDrop off location was perfect
Michael RJust exceptional
Erickson MChildress Automotive U-Haul was quick, efficient, and very helpful / accommodating in getting me hooked up (trailer) and on the road.
Chris CThe gentleman who waited on us was very friendly. The truck was clean and in good working condition.
Michael EVery nice gentleman...
alex bA lot of ice by truck and lock boxes made it slippery, especially getting in/out of cab
Derrick BTop notch equipment and service.
Edward KGreat Guys At Childress!!! It was our first time renting a trailer as we've always owned them. My wife called and reserved it and it was there ready to go on the date we needed it. Worked out great, easy check out and return, clean and it good working order. Thanks Guys
gerise bMore communication during the contactless approval process. We were kind of wondering what was going on.
Susan SMy average rating has absolutely nothing to do with Childress Automotive. U-Haul as a company has lost my business for any future rentals. I own a flooring company, and have had 2 of the worst experiences with a company I can remember back to back 2 days straight. First, it took 3 transaction for a trailer rental at the Hoffman Estates location, and 1 hour of my time to go to Home Depot for the hitch reducer that the rep was not observant enough to notice until after all 3 transactions to rent me a trailer, sell me a hitch, and sell me the straps that I asked for with the trailer. The following day, after 5 SCAMMY advertisements on your website before I could even place my order, Childress Automotive was unable to fulfill the 6x12 trailer order for over an hour due to U-Haul website issue. THEN, I get a bill with an extra $20 in pad-wraps and a lift truck that I used NEITHER OF, nor were they even in the open-top trailer that I rented. Thank you for showing what an excellently run (sarcasm) this is, and pushing me toward smaller rental businesses in the area that actually value customer service. I will tell everyone/anyone I know to stop using U-HAUL in the future. Get your shit together.
David C