Le client n'a pas laissé de commentaire.patricia A.
Customer Reviews for Childress Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pingree Grove, IL 60140
(E Of Rt 47)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Dropped off after hoursDAVID H.
There isn't anything I can think of that would improve my experience Tim and Greg were great Could not be happierScott B.
Gred from children's shop Pingree grove location. It's the best. Thanks. Gredangel S.
Le client n'a pas laissé de commentaire.Alex L.
Two furniture dollys were rented but one was not the same as the picture onlineTaylor M.
It was double booked. We payed the night before but the other reservation was VERY upset.Lance M.
Le client n'a pas laissé de commentaire.scott K.
Le client n'a pas laissé de commentaire.Brian O.
The only issue I had was that there was a pin on the wrong location on Google maps. Ended up going there first, but I called and got the right directions. The guy was super friendly and worked quickly to get me on my way.Jaron W.
No air conditioning. 4 hour drive with broken air in 90 Degrees, UNBEARABLE!Cindi L.
Le client n'a pas laissé de commentaire.Brian M.
In & out. Professional and a great staff. MerciDoug D.
Half way through our trip we found out the blinker light on the trailer did not work. The gentleman helping me checked all the lights as I sat in the truck activating them. He said they were all good. It just might have been the bulbs timing I guess.William K.
Le client n'a pas laissé de commentaire.Emanuel R.
Le client n'a pas laissé de commentaire.Amy W.
Long wait time for check in and to get keys. It's moving day people need to be checked in. Given keys and on with their day for moving. Sense of urgency needs to be enforced here.Bradley S.
Greg is fantastic. Simple.Dennis F.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Drop off location was perfectMichael R.
Just exceptionalErickson M.
Le client n'a pas laissé de commentaire.Glenn G.
Childress Automotive U-Haul was quick, efficient, and very helpful / accommodating in getting me hooked up (trailer) and on the road.Chris C.
Le client n'a pas laissé de commentaire.patrick K.
Le client n'a pas laissé de commentaire.Melissa K.
Le client n'a pas laissé de commentaire.Jd S.
The gentleman who waited on us was very friendly. The truck was clean and in good working condition.Michael E.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.charles F.
Very nice gentleman...alex B.
A lot of ice by truck and lock boxes made it slippery, especially getting in/out of cabDerrick B.
Top notch equipment and service.Edward K.
Le client n'a pas laissé de commentaire.jerry W.
Le client n'a pas laissé de commentaire.MIKE G.
Great Guys At Childress!!! It was our first time renting a trailer as we've always owned them. My wife called and reserved it and it was there ready to go on the date we needed it. Worked out great, easy check out and return, clean and it good working order. Thanks Guysgerise B.
More communication during the contactless approval process. We were kind of wondering what was going on.Susan S.
My average rating has absolutely nothing to do with Childress Automotive. U-Haul as a company has lost my business for any future rentals. I own a flooring company, and have had 2 of the worst experiences with a company I can remember back to back 2 days straight. First, it took 3 transaction for a trailer rental at the Hoffman Estates location, and 1 hour of my time to go to Home Depot for the hitch reducer that the rep was not observant enough to notice until after all 3 transactions to rent me a trailer, sell me a hitch, and sell me the straps that I asked for with the trailer. The following day, after 5 SCAMMY advertisements on your website before I could even place my order, Childress Automotive was unable to fulfill the 6x12 trailer order for over an hour due to U-Haul website issue. THEN, I get a bill with an extra 20 $in pad-wraps and a lift truck that I used NEITHER OF, nor were they even in the open-top trailer that I rented. Thank you for showing what an excellently run (sarcasm) this is, and pushing me toward smaller rental businesses in the area that actually value customer service. I will tell everyone/anyone I know to stop using U-HAUL in the future. Get your shit together.David C.
Le client n'a pas laissé de commentaire.Jenna E.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.KURT W.
Le client n'a pas laissé de commentaire.Robert C.
Great place to rent a U-Haul. Friendly and great customer service!Stacy G.
Le client n'a pas laissé de commentaire.luis B.
Le client n'a pas laissé de commentaire.Nicholas F.
Although we could not tell prior to placing our items in the trailer, the floor was covered in gray grease that is now all over our luggage and baby items. Very dissatisfied with our experience.Eric O.
Le client n'a pas laissé de commentaire.Tim W.
we were not told that you pick up location had changed. Were sent to 2 different locations after we went to the original location. There was not communication to us after an email saying our pick up location may change. When we got to the original place, they sent us somewhere else that was wrong. Then we were sent to another location. It wasted 3 hours of our time plus all the traveling we had to do. Thankfully the final location was great. Getting there was terrible.Heather C.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.Jocelyn S.
You can start with training everyone that uses your product how to properly fill out a contract.Gwen S.
I rented a 2 axle enclosed trailer and it was perfect for the job I needed it for. It pulled effortlessly, the team at Childress was great.Per H.
Le client n'a pas laissé de commentaire.Timothy C.
Everything went smooth, love the easy and quick pick up processMichael Z.
Le client n'a pas laissé de commentaire.john T.
Le client n'a pas laissé de commentaire.Andrew M.
It took an hour for him to give me the keys to the truck. And the back of the truck was leaking, so all of my belongings got wet.Margo V.
Don't call the customer the day before pickup and tell them you don't have a truck for them. Customer reserved the truck 5 days prior. Not a good business practice.leilani L.
Le client n'a pas laissé de commentaire.Jose A.
Great service. I got there and had a reservation for a trailer I realized was too small for my project. Mr. Childress reconnected with someone to allow me to rent a larger trailer which allowed me to get the job done quickly and the trailer back to him with the rental time frame. Very easy to work with.Daniel M.
Le client n'a pas laissé de commentaire.Craig C.
Great experience dropping off!James L.
Professional and excellent serviceEdwin M.
Got charges for a dolly and pads that I never receivedAnthony C.
Le client n'a pas laissé de commentaire.Greg J.
The rental experience was horrible. Attempted to pick up a 24/7 rental. For some reason they had trouble with documents requested and submitted. Transferred me to customer service where I sat on hold for 1 1/2 hours. 1 1/2 hours!!! Customer service is a joke. There is none! Had movers hired and paid for through Uhaul waiting at the house while I'm trying to pick up the equipment. If you're going to have 24/7 pickup you must have the personnel available to support it if there is an issue. Would never recommend this service to anyone.DAVID G.
Quick, easy, and hassle freePaul J.
Le client n'a pas laissé de commentaire.Douglas T.
Le client n'a pas laissé de commentaire.Chris B.
The person that rent the tow dolly came out to check it out to make sure every part was ok to use.Eddy G.
Le client n'a pas laissé de commentaire.Matthew L.
The original pickup location was changed one day before I was to pickup the truck. The drive was an extra 30 miles and I had to go to a second location 15 miles away to pickup the pads as this location did not have any. You need to do a better job in getting the pickup location correct or having the truck delivered to where you said it would beDaniel C.
I requested a truck for 8am and in Crystal Lake or Dundee and received truck at 930 and in pingree grove, otherwise everything was good.James C.
These guys were great. I will definitely use them in the near future.CURTIS G.
Le client n'a pas laissé de commentaire.Cathy W.
Glad to know they are so close!Bill S.
Notta thingJeremy G.
My only complaint was-what was the point of holding a credit card number so I could pick a truck near my home. I had to go about 50 miles for the truck. Big deal-they gave me a 50 mile credit. But I still had to put 100 miles on my car to pick it up.Michael C K.
Country location, but he was nice and professional and had everything ready.Shannon N.
Once again, the computer system took excessively long to handle the checkout.Mike W.
Good as is.Todd W.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Brandon E.
Guys were late, but they called& were great!!mary A.
Very friendly, and very helpful. Would definitely use them again.Paul P.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.Mike L.
Le client n'a pas laissé de commentaire.Jorge P.
Le client n'a pas laissé de commentaire.Maria C.
The only issue I had was when I went to pickup my rental. There was confusion as to my order which resulted in my not getting the necessary equipment I needed.David G.
Le client n'a pas laissé de commentaire.Stephen E.
Prompt quick friendly serviceMark C.
It would be nice to be able to drop trailer at a different location without a huge fee. I figure that must be a Uhaul corporate policy.brian B.
Le client n'a pas laissé de commentaire.Larry B.
Le client n'a pas laissé de commentaire.cynthia B.
Overall experience with UHaul was exceptional. Drove across country AZ to IL, no problems. Vehicle ran well with good gas mileage. Vehicle was very comfortable. Moving is not my favorite thing, but thanx to you it was a lot more pleasant! Two thumbs up!!????????David J W.
Improve the U Haul website it is terrible and full of wrong information . The people at this location saved the day for me.Bob P.
Le client n'a pas laissé de commentaire.Ryan K.
Le client n'a pas laissé de commentaire.Andrew W.