A very sketchy place for a single young woman to pick up a truck. There were about 20-25 men roaming around, and hanging outside the truck. I did not feel safe at all. Additionally, trash was left in the truck. The key couldn't be found for about 20 minutes, the guy ended up finding it, but it was very frustrating and time consuming.
Chelsea Constantine
Customer Reviews for Chilly Mart 11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Have a safe area for picking up. Keep truck clean and accurate document damages and mileage. Both were wrong.
SHAHID SHEIKHUpon my checkout there was an extra charge i tried to address with the associate. He told me there was nothing he could do call in to customer service.
JAMES FRANKLINThis is a gas station and c-store with one person working. In the morning when you are picking up your equipment they have a line of people paying for gas and groceries. They had no moving supplies on hand so I had to go to another UHaul location for those. They shorted me on moving blankets and there was a HOMELESS MAN SLEEPING IN THE CARGO AREA OF MY TRUCK.
Robert PhillipsSketchy neighborhood, signage was not at all visible from the street; difficult to get too. We did not feel safe.
Franklin Barrett Davis JrThe truck's windshield was filthy and the passenger side was covered with something sticky. It was difficult to maneuver the truck out of the parking spot, and the truck still had a towing dolly attached from the previous customer.
ANDREW PHILLIP GRAFFof the 5-6 U Haul trucks i have rented in the last 4 years, this independent dealer was by far the BEST. No hour+ wait (even with reservation in hand) at a U Haul super center, and, critically, these guys asked me questions about any issues i had with braking, steering, accessories, etc. this is VERY VERY IMPORTANT to ask every customer, as apparently the tow apparatus on my Houston to Dallas move utilizing a tow dolly caused concern when i turned the truck into the Mesquite location (I-635 at Jupiter) and i have NO IDEA if that apparatus was fixed since the man in the "Return" lane just checked the mileage and didn't care about the mechanics written comments on my U Haul contract.
MARTHA WYNNEThe location was disguisting. Men drinkiing and sleeping near the van. The van was dirty. There was a light on regarding the tire pressure guage.
JOHN HAYYour website is not very helpful for changing pick up station and your 1-800 phone is never answered, very poor service.
DANYA W BUDIMANBetter sign to inform client this is an approved UHaul location
George MelasNeed a truck that has cruise control for long distances to f
KEITH BASINGEREasy drop-off
Greg KempI did not feel safe picking up from this location. I am a female who typically handles things on my own with no issues and never feeling unsafe. There were men standing by the location who would say things to get my attention. Just didn't feel like a safe neighborhood. The guy never asked me if I had questions and just handed me the keys.
ALESHIA ANDERSONOk for a drop off, but not a full service location. Difficult to find and only one parking spot for uhaul.
Vitaliy Skripkin