Customer Reviews for Chilly Mart
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

3

I had ordered two furniture dollys and a regular dolly and some furniture pads and they didn't come with the truck I rented. Contacted uhaul and was advised that they were going to call us back in 3-5 business days. I was in really need of those dollys and didn't come and was a bit of an inconvenience.

Évaluation :

4

Estimados, lo único que falta es tener la base de datos de las licencias autorizadas para conducir, la mía es del Departamento de Estado de este país y no me la validaron. El sistema financiero si las tiene. Saludos cordiales.

Évaluation :

1

THE GUYS AT THE COUNTER DONT KNOW NOTHING.HE MADE TO WAIT 35 MINS FOR PROCESSING

Évaluation :

5

I have been referred by friend here .. vehicle in condition and clean

Évaluation :

1

45 minutes of my time wasted because the guy didn't check the lockbox. Completely unprofessional

Évaluation :

4

Checkin could be quicker

Évaluation :

1

I am overcharged and not an email sent with the details on charges. I went back to the store the truck was rented and they had no answer During pickup the truck had half the tank of gas and no one showed up to check out the details At drop off the truck was marked as returned few hours after my return time. Also no one was interested to check the miles on the truck at the point I dropped it off Also I wanted a truck which was 10 foot for $19,99 but was given 15 foot for $29.99. I drove around 15 miles and got need up with a charge of $80 with no reason provided

Évaluation :

5

App is nonsense 1. I cannot return the truck using app because pic doesn't upload using app. This is not the first time. 2. I did not get final receipt in the email. Still waiting for it 3. Receipt generation in the app fails. It's not first time. Same thing for previous rentals as well 4. I cannot see my previous rentals in the website (desktop). Not sure why my account on web has to be different from the app. I could only see rentals from 2018 and before. Nothing from this week.

Évaluation :

1

Truck was good. But they are doing fraud. When i booked , i booked with no coverage. Still they charged me $14 for coverage insurance. Also, when i picked the truck, thank was 1/8 empty, even i had the picture of it, so i returned the same. But the dealer says as per our system tank was full. So he charged me $18 for gas. In total he charged me $32 extra for no reason and was not even listening to me and photos i had. Was kust running away and saying i cant do anything, as per our system tabk was full and coverage was selected. Bull shit. This is my 2nd experience i had from this location, and both times they did fraud.

Évaluation :

1

I booked for utility dolly and when I went there to pick it up, they said there is no dolly and with no choice I need to cancel the dolly. It made my move very hectic. Moreover, due to this fact, my return got delayed for 45 mins and they charged me daily rent for extra 45 mins which is merely not acceptable.

Évaluation :

4

Good experience. No major improvements needed

Évaluation :

2

U-Haul did have the correct truck size at the location for which I reserved. We had to drive 30 minutes to another location to pick it up.

Évaluation :

3

The truck smelled like a smoke shop abs had ashes throughout the cab. The e tire truck smelled of smoke

Évaluation :

2

I was incorrectly charged and had to wait 25 minutes for my vehicle despite having a reservation made in advance.

Évaluation :

1

There was a discrepancy with the trucks gas level and Chilly Mart's staff had no knowledge and when I came back to return the truck and asked if everything would be taken care of as we agreed upon signing the staff member said “oh I remember you, I didn't think I was going to be here when you returned the truck.” So shady and totally unprofessional. I will not be returning.

Évaluation :

1

You app has a lot of issues, I had issues to get the van because app asked for my phone #, I entered my phone # and it said is already in use, so I used my wifes number, when I was asked for a contact, I entered my wife's and of course I couldn't use it. Then I put another phone number for her she received a sms but then I was asked to enter a different. Van was not cleaned and app crashed when I was asked to upload proof. And then I couldn't upload it again. When I returned the van, app didn't recognize the photo of odometer and fuel, I tried 100 times and lose 30 minutes on the 800 go u haul and app. Worst service ever.

Évaluation :

3

Very easy process to rent and return a van. Very convenient.

Évaluation :

2

My entire uhaul experience has been awful. I hope I never have to use this company again.

Évaluation :

5

Make sure the customer clean or remove their trash on drop off

Évaluation :

1

Waited for 1 hour and staff was poor acknowledge about rental van

Évaluation :

5

Very easy to checkin and check out

Évaluation :

5

Awesome experience

Évaluation :

5

Nothing, great customer service.

Évaluation :

2

Unexpected charges. No clarity

Évaluation :

4

The associate was friendly but did not seem to have answers to all the questions I had.

Évaluation :

2

System was not working, it took 30 minutes to do the paper work, Paper work was completed on a phone I feel I was over charged for Mileage, but I can't prove it

Évaluation :

1

This is not a Uhaul location, it's a gas station with a Uhaul rental. They only allowed us to rent the truck for 4 hours ans we're very rude through the process.

Évaluation :

3

I paid for blankets and there were none in the truck

Évaluation :

1

They did not know how the process works.