Everything was great at the pickup location but you seriously need to work on you website.
JThomas A
Customer Reviews for Chip's Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure your location services can find this location for after hours drop off.
Marco GChip's was friendly and helpful. I would deal with them again.
David BI did not use the app (at first) to drop off the trailer. The desk agent had trouble reading the equipment ID from my receipt because the print was too small (make the font size larger). They told me that I was "all set" once the trailer was dropped - without a receipt. I was concerned about chain-of-custody -- how does U-haul know that I left the trailer before due-time? After not seeing the status change on my order, I drove back to the location and did the Return process on my phone. I did not want to be late.
STEPHEN MCheck in was easy and the lady working there was very friendly!
David SMobile checkin / checkout was brutal. It took a half hour alone to check in , the app wouldn't load and customer service didn't know how to help.
Matthew VI manage an Apartment Complex one mile down the road, it is perfect for our needs and our tenants moving in or out. The staff is very flexible with our business. Shelley Slater
Shelley SNo improvement needed. Excellent service given!
Rose MThe truck we had reserved had a blown inner tire. Praise God my son noticed it before we left. Praise God there was 1 truck left for us to take as we were on a tight schedule. It also took another 30 minutes out of our time to do paper work for the different truck.
Eva WVery friendly and helpful people at Chip's. I would use this location again.
Craig SKurt at Chip's Auto was the best and went out of his way to help me out during my rental.
Kristaffer DMy father in law told him everything what happen and he said he will talk to Corporate and about this whole mess I hope something is done
Brittany ZI photographed the fuel gauge when picked up and when returned. The charge me for two gallons of gas it was higher then when I got it. Do you want the pictures?
Timothy SFound the U-Haul app terrible. The app didn't work correctly when I checked out. It asked me to sign in right after signing in. No matter how many times I successfully signed in, it never showed me the prompt to check out. When I returned the truck with 2 miles on the meter, the app assumed the entry of the odometer reading was erronous because the mileage run was too small and never allowed me to proceed in the app.
Daisuke KThere was an accidental overcharge on the rental which was quickly resolved by your 1-800 operator. I was immediately refunded.
Martin KGood guys
Richard K👍
Frank KKeep improving your work because it’s very excellent and you guys have a personal helpful indeed
Joseph TNice place to rent a uhaul from.the uhaul app for renting was a little long to deal with
Eric VThe return wasn’t done and you sent me an email from the recovery department which was terrible experience!
Martin FThe service from the team at Chip's was OUTSTANDING!
Kent MGreat service. Need more equipment in the area and on site to pick up.
Kyle OThere was difficulty using the UHaul site for pickup with the registration number & our drop off location needed to be changed. This was not a problem in the end.
Walter EThey messed up the 24/7 pickup so I had to wait until they opened the next day
Andrew SThis location did not have the moving blankets as ordered. Compared to other uhaul rentals i have in the past, there was no safety review prior to my departure. Basically hooked the safety chains up to my vehicle - not following the uhaul instructions - and sent me on my way. I reconnected the safety chains as per instructions and no issues were present during my move.
chris JGentlemen were very professional and helpful
Cheryl RRural site satisfactory for local needs. Owner courteous and helpful. Your online checkout for this location is time consuming. Ie your computer logout is tedious and some questions do not apply or make sense
terry wTrailer went 1400 miles and it poured and everything in trailer got ruined because it leaked bad!!! Inspect better because it was bs
JAMES RVery friendly, efficient and helpful.
RALPH Ci was very disappointed that i had to drive an hour and a half (each way) to get the trailer when i had reserved at a location near my house. I would have thought there would be some financial consideration given for this extreme inconvenience. It cost me gas and tolls to pick up which i really didn't expect. Not a good situation at all and again very disappointing. I can be reached at 716 308 4033 if needed. Steven Calzi
STEVEN CPrompt and efficient .
Joanne MI had to wait nearly 20 minutes for the online verification. This was an inconvenience as it made me late to my next destination. I understand that this wasn't the fault of the pick-up location.
Mark MEverything went very well, no problems at all.
alan hVery friendly and professional ! Best experience I have had with U Haul !!
john rChips auto was perfect, worry free, and took care of me in a very timely manner.
Jeffrey RThe 1st verification call was received and my change was never done to Hamlin pick up. I didn't get a email confirmation so good thing I checked and called.
Richard DNothing to improve on. Excellent service!!!
mike JEverything was fine. Called to say we might not it back until the next morning and no problem.
Richard TNo place to pull in with a pickup truck and 12' Uhaul trailer. While waiting to get assistance we were treated poorly because we were in the way, blocking access to an area behind a fence that someone needed to drive through. Parking lot small, not a good place to sit and wait for assistance with a trailer.
KYLEDAVID MRenting was not a good experience for me . . . I was switched from Chip's to a Brockport location, the equipment was switched. I had to call customer service on multiple occasions, over 20 minutes on hold then disconnected by rep before even saying a word. I called the Brockport location directly - they could not help, "they have to call the same number and didn't have time to do it". I called Chip's directly, they were great, reserved the same equipment that I originally requested. I got the truck, but the check engine light came on. I returned to Chip's, they checked it out and sent me on my way. I had some other issues but I got through the rental. Chip's was great - UHaul, not so much.
John EWas convenient. Store was busy and very little parking, but staff was excellent.
David BSometimes issues with your programs. Fire the college kid get a 15 year old to set up your truck sign out procedures
terry w