Waited over an hour to pick up which put us way behindRoy S.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Penny S.
If I could give this zero stars I would! Inside of the cab was covered in mud. Truck barely ran - had a service engine light on the whole time. It was supposed to be an in-person pickup, but we got there and the place was locked up (including the gates being chained shut). Took me more than an hour and two calls to customer service to retrieve my truck. Self pickup process was tedious, missing critical information (like what to do with the lock on the back of the truck), wouldn't let me choose a drop off location closes to my home and required you to type in the same information multiple times and re-input lots of personal information, DL, etc. that was already submitted with the original authorization request.Jennifer P.
I can't think of anything. helpful and friendly staff. Made the whole process very easy.Matthew C.
Excellent transaction. Quick pick up and drop off. Can't complain one bit.Robert S.
No one showed up till 10,4 then had me relaying messages from sell person to another client, which got upset and left. Had no one to show us how to get it hooked up right, took us 1 hour. We figure it out on our on. Disappointed with u haul and place we pick up.Tammy or joe E.
Le client n'a pas laissé de commentaire.Patrick M.
Waited over an hour for someone to show up to give me my truck. Showtime was 10:00 am and the Uhaul affiliate did not show up until 10:53. She related Uhaul never notified her of the change. My move was delayed considerably.Brian J.
Good customer service.michael Q.
They were excellentSarah M.
The lady that took care of me was extremely friendly, and got me on my way in minutes. I will definitely do business with them again.Daniel C.
the UHaul Associate in Eminence KY had nothing to rent to us however he took the time and called other locations and found what we needed. Great customer service, above and beyond.hilma J.
Le client n'a pas laissé de commentaire.Joyce P.
Le client n'a pas laissé de commentaire.Anne W.
Great peopleRobert P.
Le client n'a pas laissé de commentaire.Robert U.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Leanne C.
Le client n'a pas laissé de commentaire.Jeremy W.
the staff went above and beyond to help me ... thank youKEVIN W.
Le client n'a pas laissé de commentaire.Brandon S.
Le client n'a pas laissé de commentaire.WILLIAM P.
Fuel was on 3/4 tank when returned I am being charged for the difference of 4 gallon. Was supposed to be tax exempt.HENRY COUNTY B.
The owner was kind of clueless. She had trouble running the computer to check-out my truck.Matt S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Angie M.
To High On Daily Charges...teresa V.
Working with Michelle was quite pleasant, and she made dropping off the trailer a breeze. Highly recommend this locationmichael S.
Le client n'a pas laissé de commentaire.Allan W.
Le client n'a pas laissé de commentaire.Michelle G.
Le client n'a pas laissé de commentaire.Jim H.
SUCH WONDERFUL PEOPLE THAT WORK THERE I APPRECIATE EVERYTHING SHE DID FOR ME THANK YOU SO VERY MUCHROSEMARIE E.
Le client n'a pas laissé de commentaire.Meghan W.
None at this time... Why fix something if it isn't broke right? The customer service was very admirable.Heather F.
Truck was under powered very bad mileage 4,8 ? Super shitty especially when they said 12 miles per gallon I spent 242 $in gas to drive 803 miles . Trailer light were non working , 2 hour wait time for repair tech 2,5 hours to fix put me very behind With leaving timeSTEVE D.
Le client n'a pas laissé de commentaire.BOB C.
Le client n'a pas laissé de commentaire.Kymberly Q.
The Express check in option helped immensely ?? Thank YouRandall E B.
Le client n'a pas laissé de commentaire.Julia B.
Le client n'a pas laissé de commentaire.TERRY P.
Le client n'a pas laissé de commentaire.debra F.
Excellent staff very helpful kind courteous and knowledgeableMichael Z.
The location had technical issues that prevented me from receiving a printed receipt. U-haul needs to update the store's hours of operationBrandon J.
Kim is awesomeJames E.
Don't wait a week to give me a bill other than that every thing else was fine. I would use you again if needed.PHILLIP W.
Need faster serviceALFREDO G.
Michelle was knowledgable and very helpful. I will send her many customers! Thank you, Ken JonesKEN J.
Le client n'a pas laissé de commentaire.MARY M.
Le client n'a pas laissé de commentaire.SHA-LONDA C.
Stress I didn't ask for ,Iorder truck to move 3-4 bedroom home 24 ft ,What I recived was a 17 ft at different site that didn't have the extra things I asked for with orginal order ended up having to reserve another truck only 14ft availible needed only extra 3ft that I had orginaly asked for .So I had to pay for 2 trucks ,gas to trucks ,pay for insurance and millege on 2 trucks just because the original order was not availible like the computer site said it was. So ontop of losing wife to illness ,moving out of Modesto area home I had to deal with U-HAUL bad experience.RICHARD L.
Le client n'a pas laissé de commentaire.RICKY B.
Drop off location was a Ford dealership. No U-Haul signage. I passed it up and had to telephone for exact location. Had to telephone again once I got their to find out where the contact person was.JOHN L.
We were given wrong information from the agent (Abby) that issued the truck contract for us. Misrepresented a refund on the extra day and the unused mileage which cost us 52,00 $ over with no refund as stated.CARON D.
Thank you for the lady who helped me, she did a great job.RAMIL K.
Great experience. A big plus at this location is the ability to leave your vehicle there while you use the U-Haul.RYAN B.
Le client n'a pas laissé de commentaire.ROBIN B.
Le client n'a pas laissé de commentaire.PRISCILLA M.
The actual UHaul website/server was down and so it actually took awhile for the pickup location to assign me a UHaul and deal with all the billing. They actually sent me to another pickup location that could set things up manually, but finally the website was working again so I went back. Perhaps all locations should be trained to manually assign UHauls.MELISSA I.
There was some initial confusion at pick up time due to different info from telephone reservation. New employee, new computer software, previous user did not return truck we reserved . . . the process took an hour but eventually come out alright. The dash gauge for fuel economy evidently was broken -- never moved all day. Everything else seemed in good order.MARYLEN W.
It's very difficult to figure out where to drive into Heritage Ford, then park and find the U-Haul desk. There should be parking for the customers that's easy to find, etc., and then they should try to make it easier, and closer, to walk to the desk.YVONNE K.
Le client n'a pas laissé de commentaire.NICHOLE H.
Windows on the Truck where very Dirty. I had to clean them up before driving on the trip. Plus the Female that waited on me was not dressed professionally for work in a public place. She was dressed more like a person at a Strip club.Dennie M.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.DEBRA W.
Le client n'a pas laissé de commentaire.BRANDY D.
This location was excellent. Unfortunatly when I had to drop off the u-haul in san jose i had to go to 3 different uhauls locations until they could receive my truck. The first place on blossom hill said they couldnt receive my truck because they didnt know how to use the computer system and fill out the paperwork! I called the modesto location and she took care of it and gave me a new location. I went there and they were to full so they sent me to another location! I finally left the truck there but not by already wasting 15 miles getting there!!!!SAUL O.
Le client n'a pas laissé de commentaire.BONNI S.
I ordered a truck on-line and expected to pick it up at 7AM at the primary u-haul location in Modesto. I was told to expect a phone call to confirm pickup time and location. I never received a phone call. I called u-haul and was told to pick up the truck at noon at Heritage Ford. I had movers coming to help me at 8AM. Noon did not work. I was able to contact u-haul and told I could pick up the truck at 8AM. I was at Heritage Ford at 8AM. Unfortunately, they did not open until 9AM. My moving day was made very difficult because of the awful communication of u-haul. I was not impressed.MARK S.
Make sure that when a rental is given that the customer gets everything they paid for.Robin E.
Attendant was efficient and helpfull. ThanksTHOMAS S.
A little more time effecient in handling paper work. Seemed like no one knew what they were doing.NICK N.
Very disorganized service when picking up the truck.Kathleen H.