Le client n'a pas laissé de commentaire.
Brandi W.
Customer Reviews for Chrome Truck Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
MARK B.Very friendly staff
Stacy M.Get rid of that stupid app to rent the vehicle. It is asinine
James B.Could not find the key drop location. There was no signage or directions. Finally called the website phone number and found the right location.
Daniel J.Returning the trailer thru the app is very easy.
Karen D.Always pleased
RAYMOND C.Weekend hours. We had some mishaps when we moved, having uhaul worked great, hours were not convenient
Irene A.ok.
Jeff S.Instructions given over phone and on line said to stop off key in the drop box. There is NO drop box at The Chrome. Keys simply need to be taken inside to the truck stop counter. Should update your instructions please.
BRUCE R.No suggestions. very good experience
Christopher B.They should improve their service by offering truck maintenance and not scamming their customers with extra charges like they do. They charge extra for cleaning and deliver the dirty truck.
Yanelis F.Very helpful courteous and professional thank you you all
Bonnie M.U-Haul did what was expected, however, it was a bit stressful wondering if a trailer really was going to be available ... It turned our OK in the end .... A trailer was available for us to use
Kevin W.All was good.
EDWARD D.The service was great. Pickup location is very clean inside and out. Very helpful getting hooked up to the trailer. Turn around was very quick. Thanks
TIM O.Clerk inside the store was rude No one to help unlink the trailer No one signed off on the trailer when we had to leave it See above
Marguerite C.Staff was professional. Greeted me when I drove up.
Brain L.The young man who helped us was very professional and helpful.
Sandra V.Make sure the trailers have a Jack with them when rented
Mary S.While the local people did their best to reserve a trailer for me, it was not immediately clear if there was going to be a trailer available at my location or not. “A representative will call the day prior to let you know…you may have to drive to another town to get one.†A trailer did become available, but there was billing confusion at check in, and again when dropping trailer off. The $ amount due changed 3 times from original quote…seems like the process is too complicated and each individual at local location comes up with different amount based on their view of that process. In the end, it all worked out, but way too busy a process for something as simple as renting a trailer for a few days.
Richard B.I wasn't Very happy that I reserved my Truck n Car trailer in one location. and Had to drive FARTHER to another location to pick them up. and it seamed I had to pay more than I was quoted
Helen S.I couldn't utilize the phone app. The verification procedure required me to leave the verification page to get the verification number, then I couldn't get back to the verification page. So, I ended up using the staff at the pick up site.
Brian B.Excellent service Mateo and Shania were both extremely helpful at the drop off center. Would recommend for management if it was a uhaul facility
Cody E.Charge to much for trailer rental
Roger K.Bypass the online reservation/pickup. It is not user friendly and ended up using a uhaul representative at the location to get the rental process completed. The representative there was excellent! Very friendly and helpful.
Dave M.Your price points are way to low, you should be charging at least double what you are!
Victor G.Perhaps having the after hours drop box have a slot in it to put the keys into, I was not given a code so had to leave key with store cashier.
ELIAZABETH J.I thought everything was great. No complaints at all.
Colleen B.Friendly and helpful staff.
Connie H.Very bad attention, they take a long time to give you the car and the person who attends has a very bad attitude and is very unpleasant, they also charge you extra for absolutely everything.
Mariah P.This is for U-Haul as a company and not the locations I rented and returned equipment: Maybe don't call them reservations and the force a customer to drive an hour away if they want to use your service and then not have the ability to get all the equipment they needed and reserved. I won't be using U-Haul for me next move after that massive mistake on the company's part. Additional for how massive U-Haul is your website and app are garbage. The User Interface is confusing and unnecessarily complicated. The app also doesn't work properly and doesn't even have the option to select certain equipment. Returning the truck I rented required a phone call to customer service because you arent actually able to use the app for anything more than browsing some equipment. 0/5 stars for both.
Corbin A.Maintain what they do already.
JAMES W.Make sure the truck is in good working order. Took us hours to get only 3 hours away.. not happy at all with the we have received
Merissa H.Excellent and helpful service
Sherry M.Friendly and helpful.
Barbara S.Not entirely sure who actually runs the U-Haul portion of this establishment. Tried to drop off the keys twice and no one knew what to do with them or who I should turn them into. Eventually received a phone call from the regional office inquiring as to when I would like to turn the keys in, and explained my dilemma and situation was handled by the regional office. Never actually met or saw the person in charge of the U-Haul at the Chrome, and never fully had that closure if the equipment was turned in or I just dropped it off in a parking lot. No confirmation, nothing.
Adam C.Closes at 3pm. Not handy for day shift working
danielle A.Once I got on the road after loading the uhaul for a 17hour drive I noticed the uhauls AC was NOT Working!! After numerous calls to uhaul and the place i picked up and I was to drop off I kept getting the run around! So I made the miserable 17 hour drive with no AC. It was 90 degrees in the cab of the uhaul. Very disappointed with customer service and from the run around and no one taking responsibility I will definitely think twice about renting from uhaul for future needs.
Bailey G.Offer an alternative to the mobile phone rental process and ensure someone on staff is knowledgeable about the rental process to help when customer is having problems.
James B.Truck took lots of gas, almost $600 for the trip! Sure would appreciate diesel fuel!
Denny T.The agent had computer issues which significantly delayed my check in. These need to be solved to improve the experience.
PETER E.Mobile checkin took longer than expected other than it was smooth sailing. Got our truck, packed our stuff, drive to Cedar Rapids, dropped the truck off...we're pretty happy with the whole experience!!
Doris Y.