This is for U-Haul as a company and not the locations I rented and returned equipment: Maybe don't call them reservations and the force a customer to drive an hour away if they want to use your service and then not have the ability to get all the equipment they needed and reserved. I won't be using U-Haul for me next move after that massive mistake on the company's part. Additional for how massive U-Haul is your website and app are garbage. The User Interface is confusing and unnecessarily complicated. The app also doesn't work properly and doesn't even have the option to select certain equipment. Returning the truck I rented required a phone call to customer service because you arent actually able to use the app for anything more than browsing some equipment. 0/5 stars for both.Corbin A.
Customer Reviews for Chrome Truck Stop Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Algona, IA 50511
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 3h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KENNETH P.
Le client n'a pas laissé de commentaire.DOUGLAS M.
Le client n'a pas laissé de commentaire.BRETT F.
Maintain what they do already.JAMES W.
Le client n'a pas laissé de commentaire.Kenneth P.
Le client n'a pas laissé de commentaire.Kenneth P.
Make sure the truck is in good working order. Took us hours to get only 3 hours away.. not happy at all with the we have receivedMerissa H.
Excellent and helpful serviceSherry M.
Le client n'a pas laissé de commentaire.Harry C.
Le client n'a pas laissé de commentaire.Dave N.
Le client n'a pas laissé de commentaire.Mark M.
Friendly and helpful.Barbara S.
Le client n'a pas laissé de commentaire.Joel K.
Not entirely sure who actually runs the U-Haul portion of this establishment. Tried to drop off the keys twice and no one knew what to do with them or who I should turn them into. Eventually received a phone call from the regional office inquiring as to when I would like to turn the keys in, and explained my dilemma and situation was handled by the regional office. Never actually met or saw the person in charge of the U-Haul at the Chrome, and never fully had that closure if the equipment was turned in or I just dropped it off in a parking lot. No confirmation, nothing.Adam C.
Le client n'a pas laissé de commentaire.Stacy S.
Le client n'a pas laissé de commentaire.Wanda S.
Closes at 3pm. Not handy for day shift workingdanielle A.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.FRANK H.
Le client n'a pas laissé de commentaire.DAMION F.
Once I got on the road after loading the uhaul for a 17hour drive I noticed the uhauls AC was NOT Working!! After numerous calls to uhaul and the place i picked up and I was to drop off I kept getting the run around! So I made the miserable 17 hour drive with no AC. It was 90 degrees in the cab of the uhaul. Very disappointed with customer service and from the run around and no one taking responsibility I will definitely think twice about renting from uhaul for future needs.Bailey G.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Kristi E.
Le client n'a pas laissé de commentaire.Maninder S.
Offer an alternative to the mobile phone rental process and ensure someone on staff is knowledgeable about the rental process to help when customer is having problems.James B.
Truck took lots of gas, almost 600 $for the trip! Sure would appreciate diesel fuel!Denny T.
The agent had computer issues which significantly delayed my check in. These need to be solved to improve the experience.PETER E.
Le client n'a pas laissé de commentaire.george M.
Mobile checkin took longer than expected other than it was smooth sailing. Got our truck, packed our stuff, drive to Cedar Rapids, dropped the truck off...we're pretty happy with the whole experience!!Doris Y.
Le client n'a pas laissé de commentaire.Pedro S.
Le client n'a pas laissé de commentaire.Paul Q.
Le client n'a pas laissé de commentaire.Wilfredo C.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.Roann B.
Although a limited selection, rentals we're on a very well lit place. The proximity to a gas pump was very nice to top off the truck on return.Nick B.
Le client n'a pas laissé de commentaire.SAVENIA R.
Le client n'a pas laissé de commentaire.Tim H.
It was so easy and simple, keep it that way!Karen D.
I was charged 817 $more than a month after I returned the rental trailer, with no notice, a fee on a 208 $rental for having returned it to the wrong location. When I call U-Haul, they say to call U-Haul rep Mike Agnew at the Truck Stop, when I call the Truck Stop, they tell me Mike Agnew does not work there, and upon pressing they provided me with his phone number. After two days of messages left by UHaul and myself, he has not returned my phone calls. The hard truth is: when they have your credit card info and you are an out-of-town customer, the local affiliate feels they can charge whatever they like. Suffice to say, I will never provide credit card information to U-Haul again, and I strongly urge everyone not to endure the nightmare I have.John W.
Le client n'a pas laissé de commentaire.julia C.
Le client n'a pas laissé de commentaire.Kathy H.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Madison R.
Le client n'a pas laissé de commentaire.Kerry W.
Le client n'a pas laissé de commentaire.Meka S.
The lock box where the key was left was unlocked. The truck was also unlocked. Mobile check in is a major pain.Yolanda G.
I felt I was getting ripped off, and the services compared to Minneapolis it's 20/80. Too bad they are the only authorized U-Haul rental location here otherwise I will never rented from them.Moon H.
Le client n'a pas laissé de commentaire.Mike B.
The trailer was clean but the running lights didn't work on it.Brandi W.
Le client n'a pas laissé de commentaire.Martin K.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.Mitchell P.
Le client n'a pas laissé de commentaire.Jeremy R.
Le client n'a pas laissé de commentaire.Hannah A.
At this location it took a long time to check in due to computer issues. The lady waiting on me bounced from the computer, IPad, to a phone. It was the longest time to check in, probably over 30 minutes all due to computer issues. I've used Uhaul several times over the past ten years and never had such a long check in. Someone from the IT Dept needs to go to that location and figure out the issue. This is the only issue causing them not to have an excellent rating. It was frustrating for us and the two workers trying to figure everything out,Stephen O.
Le client n'a pas laissé de commentaire.MARK H.
The lady who works on site very friendly and professional in serviceabdel G.
Le client n'a pas laissé de commentaire.Richie G.
Le client n'a pas laissé de commentaire.Lori G.
Local pickup location and people were awesome. The corporate reservation system is a mess. The corporate representatives were friendly but provided inaccurate information.Edward Y.
Quick and helpful.Jonathan C.
Le client n'a pas laissé de commentaire.Andy R.
Le client n'a pas laissé de commentaire.JODI B.
Le client n'a pas laissé de commentaire.Danny M.
Le client n'a pas laissé de commentaire.Judi E.
Le client n'a pas laissé de commentaire.Chase P.
Le client n'a pas laissé de commentaire.Patrick F.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.STACY K.
Manual check in was a bit of a joke. I received a text stating that I could do a self check in (which was appreciated). However, the uhaul website was not allowing me to upload a photo. 3 phone calls later and a â€œnoteâ€ was added to my reservation stating this. I really don't know if my rental was checked in or not. There had better not be any additional charges.Mark D.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.JIM D.
Le client n'a pas laissé de commentaire.Janet L.
Le client n'a pas laissé de commentaire.Darrell Z.
Trailer had been reserved only arrived to find out there was no reservations. Trailer lights worked off and on.Carrie C.
Le client n'a pas laissé de commentaire.Beth S.
I cannot stress enough the value of the SafeTow Insurance.l, especially if the leasor is hauling a long distance. I hit a deer ?? on my way between hauls that smashed the front of the trailer. I was able to drop the trailer off and walk away without spending a dime more than the SafeTow premium.JOHN H.
Le client n'a pas laissé de commentaire.Robert T.
Had what I needed and was in good shapesEdward B.
Le client n'a pas laissé de commentaire.Marlin B.
Le client n'a pas laissé de commentaire.josh W.
The lady was great. She listened to our issues we had with the appliance dolly and the trailer we rented at another location. Would use this location again.Nicole S.
Had some trouble getting the dolly I requested but they took care of it as soon as they were aware.Aaron H.
Le client n'a pas laissé de commentaire.Judy S.
Le client n'a pas laissé de commentaire.jason B.
Le client n'a pas laissé de commentaire.Jeff G.
A box spring mattress was left in the trailer before pick-up, ensure trailer is clean before next customer arrival.Nathan M.
Had to wait around for them to take care of truck stop business first.Alan L.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.Randel Z.
Was supposed to pick up in Mason City was required to pick up truck an hour away, truck was not full of gas, and had added delay by waiting on them to have blankets for move when I had booked this multiple weeks in advanceMitch S.
Le client n'a pas laissé de commentaire.dennis P.
I arrived at the schedule pick up time at 8:00-8:30am and they told me no one was here to help me because they were sick. I was asked to wait 3 hours. I told them that was unacceptable. The person who was sick did come in, but I had to wait an hour.Sheila E.
Le client n'a pas laissé de commentaire.BETTE O.
The process for doing the paperwork on the computer needs to be quicker. Everything went great otherwise.Greg V.
I had never used the mobile check in process to return equipment after hrs and no one explained it to me, had a phamplet or anything on it. I drove back and forth to my house twice and had to look up online, NOT on the uhaul website since your worthless website does not have step by step instructions on how to do that till you are actually actively checking in the equipment. Please check with people and show and explain to them what will be needed in order to check something in after hours. Also, you have 2 options on your website to check a rental status. One - create an account. Two - use your email and rental number. The second does not work. If this is a ploy to force people to create an account and get spam emails, then congratulations. If not, please get this resolved. Either way, it took me almost an hour to just rent a tow dolly.Christopher P.
Le client n'a pas laissé de commentaire.Will S.
We had to get our tire fixed in Ames, IA, when we returned, since the front-right wheel had a large bolt/nail stuck in it. This added on three hours of time to our move-in day, which set our move back three hours by the time we were able to load everything up from Ames, IA, and drive down to Minnetonka, MN. The store in Ames couldn't do anything for the tire, so we had to call and go online to get the U-Haul help to finally come and fix the tire. It was super frustrating and added even more stress to an already stressful moving experience. Fortunately, the help team was helpful when we called the customer service and they did a good job of making sure that the tire was fixed by calling and texting to give us updates. I only wish we wouldn't have had to deal with this. Nothing about getting the U-Haul was easy. Overall, we had a 7-hour round trip from Ames to Algona (to get the truck) to Hampton (to get the tow dolly) and back to Ames, just to get all of the equipment we needed (since Ames, Ankeny and Des Moines did not have equipment available, nor did anywhere nearby Ames). Then, we had the issue with the nail/bolt in the tire on Saturday morning (move-in day). I'm lucky my dad saw it before we left! I'm not sure when this occurred, but I hope that the store would do inspections to check for these sorts of things before issuing trucks and equipment to customers. Everything about this experience was frustrating, even if staff and people were friendly along the way.Melissa G.