Le client n'a pas laissé de commentaire.Timothy S.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I scheduled online and then had to call to move my reservation. April was so pleasant and treated me so well. She genuinely seemed to care about me as her customer. She moved my reservation up by a week. She was equally as pleasant at pick up and drop off. Chubbys has my future business based on the kind customer service provided by April.TAMMYLYNN T.
Le client n'a pas laissé de commentaire.TINAMARIE B.
Le client n'a pas laissé de commentaire.RITA M.
No improvements. Knowledgeable and very pleasant assistance given by employee April Kelly. Good, clean vehicle and overall great experience.DONALDJESSE U.
Our experience with Chubby's BP U-Haul rental was exceptional. April Kelly was a pleasure to work with and assisted us quickly. It was a zero hassle rental. We will rent U-Haul's from Chubby's from now on. Merci.BILLDANIEL T.
Good customer service she is friendlyALASSANE M.
Got me in and out quickly Nice jobRICHARDDALE T.
Le client n'a pas laissé de commentaire.dusty R.
April was very helpful! I was disappointed with U-haul policy that restricted me from being able to use my truck to tow (probably insurance stuff), but April really helped me out and got me a good rate for a truck and trailer. April's district manager (sorry forgot name) was also helpful in determining why the system would not let me use my truck to tow (truck was too light, but web site only said "not recommended"). Overall I was very pleased with this experience and will be going here for all my U-haul needs in the future. Thanks April!RYANTHOMAS M.
Le client n'a pas laissé de commentaire.Valdrin A.
April Kelly was very nice and helpful.CINDYSTEPHANIE F.
April Kelly was awesome! Great experience and will highly recommend this location!KALIARLYNN J.
Le client n'a pas laissé de commentaire.matthew W.
Everything was great. Thank you.claudia B.
Le client n'a pas laissé de commentaire.Francine B.
Le client n'a pas laissé de commentaire.JENNIFER S.
April was awesome.Adam C.
Ordered a dolly which site said was not available, was annoyed that I wanted what I ordered. Got on the phone to another location and wanted me to drive the 15 foot truck somewhere to get the dolly. I said no she needed to get it to me. While I was there she is saying things to the other location about how I'm giving her a hard time and that he knows how good she is. Then said she was going to call her DM Brad because she doesn't like confrontation. Meanwhile another customer in the room shaking head I'm just talking to her saying I need what I ordered where I ordered it. She kept calling DM Brad bro, so unprofessional. DM Brad said he would deliver a dolly to my home. So Uhaul solved my problem not the site, but this took quite awhile with another customer waiting. Now the kicker, she takes me out to the truck and a second 15' truck is parked next to it, and on the back of that second truck is you got it a dolly so all the trouble for nothing. This woman was very passive aggressive and not at all customer service friendly. Get to yes not her mantra.Claudia D.
Le client n'a pas laissé de commentaire.Louis R.
Best kept Secret!George V.
Customer service person April was very professional, friendly and courteous. Thankful for her customer service and kindnessTuesday S.
The Technician at this location was very polite and professional. It was actually a refreshing experience with someone in the Customer Service environment.Joseph S.
Le client n'a pas laissé de commentaire.Michael B.
Key wasn't in the key holder. I didn't get my furniture moving either.Paul S.
Le client n'a pas laissé de commentaire.Jerome B.
Prompt & efficient service..Alfred L.
The process made most easy by a most friendly lady who knows her job and anxious to answer any queries we had at the outset and on return!!!PAM N.
Really nice lady helped me return the UHaul and even gave me a free water. Fortement recommandé!joseph P.
Don't change anythingPatrick C.
Le client n'a pas laissé de commentaire.DORISLEE K.
We call to let them know we are going to be late because of I'll storage didn't open until 9:30. The lady was nice.Alfonzo S.
Honor the military discount that is offered on the uhaul website.Johnathan Y.
Le client n'a pas laissé de commentaire.Wandalyn P.
No improvement comment but a note of thanks from "JJ" who assisted me with my rental. He was patient and helpful as he walked me through using the app and rentsl in general. Professional and informative. ThanksJeffrey C.
I paid for two dollies & blankets and they were not in the truck at pickup.Lauren T.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Darius P.
April the rep was fantastic! She helped me with my reservations when her system wasn't operating. She even made sure I had reservations for an upcoming rental. Hats off to an employee for excellent customer service!!PAULETTECURRY S.
Le client n'a pas laissé de commentaire.Kayla P.
Easy process. ThanksPatrick C.
Le client n'a pas laissé de commentaire.ronald M.
Le client n'a pas laissé de commentaire.MICHAELANTHONY R.
Nothing I can think of.Jim B.
Le client n'a pas laissé de commentaire.KRISTINAKAY O.
App to do online drop off did not work for me.gerald M.
Le client n'a pas laissé de commentaire.Kathleen C.
Le client n'a pas laissé de commentaire.Cameron M.
Le client n'a pas laissé de commentaire.James A.
Everything was great! Super easy to check in on the phone. Dropping off was very easy. Will definitely use this service again next time I need a truck!David B.
No improvement needed April was awesome I will bring all my business thereCAROLINEMARTHA E.
The service was fine.Michele L.
Traveling thru Fredricksburg, Va., Chubby's BP was a great drop off and close to hotel.Cynthia E.
Le client n'a pas laissé de commentaire.TERESAJOAN G.
After being instructed the truck would be ready for pick up at the Culpeper, VA location on Friday afternoon, and once there finding they had closed early due to an emergency I contacted your call center to have request the truck be picked up at another location. I was told to go to the Salem Fields, VA (Fredericksburg, VA) location before 6 PM. I pulled into their parking lot at 5:15 PM. No one there, and they didn't answer their phone. So i called the call center again. They transferred the request to Chubbys for Saturday AM pick up. Chubbys was open on Saturday and the truck was picked up. The trips made on Friday were 70 miles round trip and the trip on Saturday was 60 miles. There needs to be a better way for your service center and your stores to actually communicate that an emergency has come up and they're closing the store early. I would like to request a refund of some kind for my gas and travel to two locations on Friday when no one was courteous enough to even answer their phones when i tried to reach them.cathy B.
Le client n'a pas laissé de commentaire.Teresa E.
Le client n'a pas laissé de commentaire.Jessica P.
Be more meticulous with the bathroom cleaning; perhaps using a high powered dryer or paper towels to assist with the minimization of spreading germs that the wet cloth roll of towel provides, but they take a while to dry and the bacteria can move around depending on the time of year, amount of moisture/humidity, etc. April and her staff were very helpful in assuring that my truck rental today was accomplished in a proficient and timely manner. Ruth MolyneRuth M.
April assisted me when I made the reservation and when I picked up the vehicle. April was awesome ?? I give her 5 stars ?? I was very pleased with the service I received.charlene E.
JJ and April were very friendly and helpful. We rented with Chubbys before and will definitely use them again. It's hard to say how awesome the service was! Thank you for everything they helped us with. You can't ask for better service then we received.John B.
Great Customer Service by April Kelly!Chandrika H.
Nothing april was very nice and helpfulrandolph T.
Le client n'a pas laissé de commentaire.Gabriel C.
Le client n'a pas laissé de commentaire.Robert A.
The Uhaul app navigated away from the final 3 instructions while trying to 24/7 return my rented vehicle, and the instructions were irretrievable. The final instructions page went away, because the Uhaul app was in such a hurry to ask me to rate the app, wonderful design. This led to a nasty phone call from a Chubby's BP employee, because I left the keys in the back of the UHaul with a Uhaul green combo lock on back door (Exactly how I had found them when I picked up the Uhaul), but that was apparently a horrible offense, and I should be so grateful they didn't charge me. 100 $.Andrew L.
Very good service, Thankyou April !!George G.
Awesome customer service, process was quick and easy,Joe M.
Le client n'a pas laissé de commentaire.Sheila H.
The price we were given was different from when picked it up. The truck wasn't clean.woodrow S.
The uhaul computer system had crashed and the attendant was not aware that I had reserved and paid for the vehicle. She said if I needed a vehicle I had to pay in cash. It took a bit of time for her to realize that I was ready to roll.Vincent M.
No comments friendly person took care of me and all was very good.John I.
Thank you very much!darryl R.
Location was pretty run down. The employee was helpful and courteous.Stephen G.
The mobile pickup did not work and wasted a lot of time waiting for "approval". Went inside and was able to get it all put through quicker plus had to go inside to get the keys anyways. When dropping off the associate does not go out to check truck. Had to go back out and take picture of gas to show then level. Handtruck we also ordered was not in the truck. Had to go inside and get that.Matthew A.
Le client n'a pas laissé de commentaire.Francisco S.
Make the key drop off box easier to locateEdgar V.
Julia, was an excellent representative of U-Haul who went out of her way to make the right recommendations and accommodated myself in my moving considerations completely.Michael B.
Le client n'a pas laissé de commentaire.Tywanika P.
Le client n'a pas laissé de commentaire.Steven T.
Le client n'a pas laissé de commentaire.Chandreka S.
It was a really easy experience for a great price. Merci!Leslie R.
Le client n'a pas laissé de commentaire.matthew W.
No improvements needed. Just keep doing what you're doing.Sid S.
Le client n'a pas laissé de commentaire.Carroll M.
Very pleasant and easy process, I would definitely recommend.Timothy P.
We did not have the items we reserved. Then no one asked for our ID.sharon W.
I am very satisfied with the customer service provided to me at this location. The clerk was very professional and pleasant to deal with. Easy, smooth and quick Transaction. Keep up the good work!!Jacobo T.
Awesome customer service!Jennifer F.
Le client n'a pas laissé de commentaire.matthew W.
The cashier had no idea about what he was doing.Tawanda B.
Le client n'a pas laissé de commentaire.kathy N.
Le client n'a pas laissé de commentaire.Dominique H.
Le client n'a pas laissé de commentaire.Karen W.
My van had a bullet in it. I could only drive it home because of this and not move my furniture to my new house. Took it back to the store after work and they Told me they couldn't do anything and I was told the 61$ wouldn't be taken out and it wasKatelyn C.
Le client n'a pas laissé de commentaire.Elizabeth P.
After-hours drop-offPeter C.
I had a wonderful experience with this location and I will use them again and tell others of my experience.Nadine C.