Le client n'a pas laissé de commentaire.MICHELLE M.
Customer Reviews for Circle Q #2
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MIGUEL V.
Everything was easy and fast. Excellent service à la clientèle.ANDRES G.
The guy working didn't know the password to get on the UHaul system and complained about having to hook up the trailer. The equipment was good but not the best customer service.Cory G.
Le client n'a pas laissé de commentaire.JOSE Z.
Very friendly staff. Easy drop off.Donald W.
Getting the rental setup online took way to long.KERRY M.
There is just one guy running this convenience store and seeing to the Uhaul customers. So it goes without saying he is a bit slower at service on the Uhaul stuff. And I dont mind hooking up the trailer myself. He was the only store that had the unit I needed. So for that I'm grateful.Carl M.
Help provide assistance with checking lights & hook up at needed.Carol W.
I didn't even get a single thing I ordered extra to help with the moveJOSHUA D.
The costumer service guy was not niceWILLIANS O.
This place is a joke, they rented me a truck, then when I went to return the truck they refused to take it and made me drive to a different location. They told me it would be the same price, then when I got to the second location they tried to charge me an extra 228 $. I am extremely upset about this supposed location and will be leaving many bad reviewsANDREW J.
Le client n'a pas laissé de commentaire.JAMES W.
Everyone was very friendlyJilberto A.
The gangbanger with tattoos all over him should work on a different vocabulary. Profanity and an overall obvious disinterest in helping me get the trainer unhooked.EDWARD M.
Le client n'a pas laissé de commentaire.BENJAMIN S.
The location was close to my home. HOWEVER, when I got there, the guy that was at the front desk was very annoyed that I was even there. After he had scanned my credit card, he told me to just go hook up trailer number xxx and pull back around. Now keep in mind there was not anyone else in the store at that time. NO offer to help me hook up and to make sure it was correct. I pulled around front, he took a picture and walked away. I asked him what time they closed and he told me 8pm. I ended up having to extend my rental by another day which was no problem with the girl on the phone. She was very nice. When I went to return the trailer the next day at 545pm, the sign in the front of the store said "open". Yet when I tried to enter, it was all locked up. No one around. So I just unhooked and took pictures of the trailer and left. Needless to say, this location does not represent UHaul in a good way. I will definitely be looking elsewhere to rent in the future. My suggestion is to take a good look at these folks and how they run their business.RODNEY S.
Told me 29 cent a mile went to 69 cent total rip-offJOSE II O.
no true customer serviceJIMMIE Y.
I was very impressed with the knowledge and courtesy of the employee helping me. I was in and out quickly and he was able to answer all my questions.Dianne I.
I was charged for insurance that I did not ask for.Jarvis W.
Le client n'a pas laissé de commentaire.JORGE M.
Le client n'a pas laissé de commentaire.George I.
The fact that I even had to pay for this rental was upsetting. I was given a vehicle that was not on my contract, the vehicle on my contract was a whole Nother vehicle than what I was driving. I stopped at a location to see if I can correct the contract they told me it wasn't possible I will just have to keep driving a vehicle that wasn't registered to me. Getting into the vehicle it was the dirtiest U-Haul I had ever seen in my life I have video and pictures.ANTHONY Y.
The clerk was rude and not helpful at all. I don't plan on ever using that location as a drop off ever again.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Flavio C.
Person has no interest to help Uhaul customers. Very unprofessionalARSHAD J.
Le client n'a pas laissé de commentaire.REGINALD K.
Le client n'a pas laissé de commentaire.JAMES Y.
Le client n'a pas laissé de commentaire.BRIAN B.
Le client n'a pas laissé de commentaire.Lance G.
Be open during times posted, that was a real issue. No one answered phone many times and no voice-mail was set up even. Wheels were kinda chewed up but it worked ok.Frederick C.
Nobody there at an abandoned gas station...nobody to confirm drop off or secure the blankets...then I get charged for blankets that were either doubled up together, or never supplied...great...thanks...MICHAEL B.
Le client n'a pas laissé de commentaire.Maria C.
Le client n'a pas laissé de commentaire.RONALD T.
Le client n'a pas laissé de commentaire.Jennifer C.
Keep more uhaul trailers at this location.Cheri W.
Le client n'a pas laissé de commentaire.GARY N.
Le client n'a pas laissé de commentaire.Andrew K.
He was great. Gave good instructions and helpful.Tricia M.
We called ahead to reserve the van for the next day. The service was wonderful, and the young man, James, was very polite and helpful in the whole process..We would certainly use them again. Thank you!!BETTY A.
I had a reservation. Rolled in and had to hook it up, find a light pigtail I fo another trailer and go buy a tire to complete my trip.TIMOTHY S.
Le client n'a pas laissé de commentaire.Stella Z.
The staff did not help taking the trailer off truck. They did leave the office. They just said put it over in a spot and you can come back in to get your receipt or I will email to you.DEBRA J.
Put the little u-haul trailer out front to advertise it is a U-Haul location. Better signage or visibility that they rent U-Haul there. This is a GREAT location (near 820, Lake Worth, etc.) I pass by there all the time and never knew they rented U-Hauls there. It is a convenience for people on our side of town. Luckily it came up as an option on the website. At the time I had decided it was worth it to go to the other side of town (183&I-30) to get a truck to pickup the item I bought. People like me need trucks to pick up large purchases, etc. (other than moving to a new location). There are many other times I would have rented from this location (rather than trying to find somebody with a truck/convenient time, etc.) if I knew it existed. This rental was just to pickup a sideboard (buffet) that I had purchased at Goodwill.LADY S.
Le client n'a pas laissé de commentaire.STEVEN O.
Le client n'a pas laissé de commentaire.Larry H.
Le client n'a pas laissé de commentaire.STARKITA N.
Le client n'a pas laissé de commentaire.Chase T.
World Class! Thank you!CHRISTOPHER B.
Le client n'a pas laissé de commentaire.james H.
Le client n'a pas laissé de commentaire.Pedro R.
Very good location to rent from the guy was very nice ??Michelle S.
Le client n'a pas laissé de commentaire.Juan C.
Le client n'a pas laissé de commentaire.Matthew K.
I'm not sure the service can possibly be improved. I was completely satisfied by the seevice I received at this locationStephen P.
Le client n'a pas laissé de commentaire.Hunter W.
Le client n'a pas laissé de commentaire.Jerome W.
Le client n'a pas laissé de commentaire.Brett P.
I got to the location and received the truck number. I found the truck but it turned out to be a different truck than the one I was issues. I also requested that i get a furniture dolly. The location was closed so i was unable to get one. I had to call the uhual rep to be sure I wasnt over billed for anything. Thankfully they were helpful.Nicole C.
Le client n'a pas laissé de commentaire.Glen L.
Le client n'a pas laissé de commentaire.Michael C.
Everybody was very helpful and courteous. Very patient and understanding. I would recommend them to all in the Fort Worth area. Thank you so much. Maria EscobarMaria E.
Le client n'a pas laissé de commentaire.Felix F.
The guy running the place was very nice and friendly professional I was a couple minutes late and hey laugh and gave me a break on that was so easy and fast to rent and return I will definitely use his uhaul service again would recommend to all and he had a great price easy to work with couldn't be more happy go there you will be glad you did Thank you sir for making moving better lolKimberly S.
Great Place to rent uhauls, I will definitely return. Staff was friendly and fast great service!Ernest G.
The young man was rude and demanding and his manager on updating my account with xtra phone number with degrading , rude, disrespectful ASS . The quote he made to me was i need xtra phone numbers in case you dont pay we will find you through them. Mind you i paid ahead of time and Ive used uhual for ever so ehere the hell was i going. My first mind started not to rent from that location but i decided that uhual should know who they are ALLOWING to carry their name.....NEVER WILL USE THEM EVER AGAIN AND ILL SPREAD THE WORD....Elesia R.
The clerk was very professional and informative. Vehicles were in excellent condition.Michael L.
The check in process was VERY slow! It took us over 40 minutes to get checked in and we did almost everything online before getting to the location to pick up the truck. The truck was also not cleaned at all. The person working at the gas station was very nice.Megan L.
Took 3 hours to get my truck and trailer didn't even have the truck I need the trailer was falling apart air was not right 1 light was out it was bad took 3 hours to get truck so had to stay up late to get stuff load very bad place was thinking of letting the bbb know about it very bad terrible still no call back gas was on E to thanksDennis J.
Just a place to drop offJames B.
plug was to short,made my own. rusty and hard to work told management about problemsJim M.
Le client n'a pas laissé de commentaire.Joshua W.
Didn't really look like a place that had the ability to maintain the equipment.Harold M.
Le client n'a pas laissé de commentaire.Brett A.
Great job! I got what i needed and everything worked out. ??Brad W.
One person working retail and the U-Haul service. Great person helping and was very apparently working his hardest to serve both functions.Michael L.
Corner light was out on the upper left corner front, I had to hook it up myself and move dollies and newer 4x8 trailer out of the way to even get my trailer assigned. Almost just cancelled all together. The worker kept saying it was his first time to rent one out.Shirley H.
The person who helped me was very friendly, kind and helpful through all the renting process..Leon S.
Friendly staff however the building is more of a convenience store than u-haul facility.Timothy S.
The young man that rented me the truck was awesome ! Very polite and super helpful, made this a great experience. Would definitely recommend this location to others!Tracey D.
Great. Awesome customer service. Highly recommend.Paulino R.
Le client n'a pas laissé de commentaire.Benjamin L.
Le client n'a pas laissé de commentaire.rick F.
The clerk that helped me was very kind and attentive. However, there was a problem with the truck we received that he was not aware of. The pipe that fed the gas into the gas tank had a leak. When we tried to fill it up the gas fell out on the ground. Thankfully we were able to fill it up very slowly to avoid the leaking but it was a big inconvenience. Each gas stop took 30+ minutes because we had to fill it up so slowly.Rachel H.
Le client n'a pas laissé de commentaire.Jacob S.
The representative was very friendly and helpful. Only made one call for location and operating hours. Will use same location for the next timeThomas T.
According to the people that picked up the truck they were told they would need to return it to a different location much further away. That didn't happen fortunately. It basically caused a lot of confusion for a 77 year old man and a 17 year old boy. I had already called the day before to confirm the rental so there shouldn't have been any problems.Don W.
Pick up location was terrible. The salesmen took over an hour to give me my rental and then just handed me the keys and sent me into his truck yard to find my truck and my trailer on my own and had me hook it all up myself.Joseph C.
He was extremely nice even apologetic about our situation due to the mistake made by Senior G U Haul 4830 Gordon Smith Drive, Rowlett, Texas 75088.Aimee S.
Le client n'a pas laissé de commentaire.Jerry M.
The clerk was very helpful and courteous.jim C.
Horrible horrible experience! It is a disgrace for UHaul to be associated with such a place. The clerk was not able to help me unhitch my trailer, walk outside with me, or check my rental. I left with the trailer, went back and he was unable to help again. The third time I returned with a friend who unhooked the trailer for me. Nothing was done to release the trailer from me!! I called UHaul 1800 and asked to please be released from my rental. NEVER should anyone use this location for UHaul!!!!!Brenda O.
Better customer service for old handicapped short ladies in such a stressful situation. Have a chair available for the extremely long process.LOUELLA M.
Le client n'a pas laissé de commentaire.Dorothy G.
Le client n'a pas laissé de commentaire.GARY S.
Fill the truck with gas before you pick it up. That way, we correctly know how much to put in. A stand-alone uhaul counter is better than a gas station.Terry S.
It is good the way it is.Anthony C.
Make sure the customers know that the 60+ dollars that is asked at signing of lease is refundable...and that a seperate charge will be asked in full to pay for the rental....Gildardo C.
First thing that when I called to book truk they said they have in stock and charges will be 39,95 $ per day plus 0,99 $ cents per mile. When I asked him that online it's giving me 0,79 $per mike then he said yes he can match the rate. The people who works there doesn't know how to rent it It took him about 45 mins to chekin on computer by phone with his boss. He called his boss a phone and did step by step chekin process on his computer I had to go somewhere in town but they took so long time and at the end I had been not given proper documents to keep in Truk After I went there to return they fill out that form , There was a charges on bill for that dolly and furniture pads 15 $for each items per day, which was not provided in Truk When I told them that we didn't get the dolly and pads , the employee at desk replied that I means customer will be responsible for that I did not check it when I rent it. Now they offered me to refund 10 $well why I should pay if I haven't use any items even it wasn't provided in truk U haul company needs to be careful to do business with this specific location. We have a business too but this location nothing operated by professional. I will not recommend to anyone even if they rent at 0,00 $ cost.Pintukumar P.