Customer Reviews for Citadel Self Storage
(U-Haul Neighborhood Dealer)

661 évaluations

5445 Ridge Ave   Cincinnati, OH 45213

(513) 488-1882

Heures

  • Mon–Fri
    De 9 h 30 am à 5 pm
  • Samedi
    De 10 h am à 4 h pm
  • Dimanche
    De 1 h pm à 4 h pm
Heures d'ouverture spéciales
  • 12/7/2022: 9h30 am à 12h00 pm
  • 12/24/2022 - 12/26/2022: Fermé
  • 12/30/2022 - 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(513) 488-1882

5445 Ridge Ave
Cincinnati, OH 45213

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h 30 am à 5 pm
  • Samedi
    De 10 h am à 4 h pm
  • Dimanche
    De 1 h pm à 4 h pm
Heures d'ouverture spéciales
  • 12/7/2022: 9h30 am à 12h00 pm
  • 12/24/2022 - 12/26/2022: Fermé
  • 12/30/2022 - 1/1/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F. 
Évaluation :
5

Who ever the guy was who helped me on 11/12 was extremely knowledgeable, very nice, and I will prob never rent from another uhaul location except for this one becaue of him. He needs a raise…

nicolas B. 
Évaluation :
1

The gas gauge was wrong. I was unable to verify the mileage on the website. When I retuned the vehicle the odometer was wrong. I travelled 60 miles and was charged 72. I had the truck for less than 4 hours and was charged $115.00. I will never use this location again. What a rip off.

Andrea D. 
Évaluation :
2

Staff should be properly trained on how to assist with online check ins/outs. I had questions I had to figure out myself bc they didn't know how to assist me. Later, once I returned the truck I was told everything was fine but later was charged my quote price then a second charge for miles I never got close to putting on the truck. Had to call for a reimbursement, which then They ended up RECHARGING my card ($3+ more than I was supposed to) before I even got the original reimbursement for the 2 charges. Thankfully the money was there. It was all a complete mess. The staff was nice but I just didn't have a good experience at all. I don't feel like calling back to ask why they still over charged me so I will let it go but I probably won't be back.

Bonnie R. 
Évaluation :
5

Maybe open before 10Am?

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbi K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA M. 
Évaluation :
3

It was a quick and easy process.

Tiffany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Nothing needs to be done to improve staff was helpful and friendly during the pickup

Rebecca C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zachary H. 
Évaluation :
5

Propre

Brandon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mokom A. 
Évaluation :
4

the truck was very dirty but cleaner than some trucks i've rented. I did not like than when i returned the man at the counter did not come out with me to inspect the truck. I took pictures prior to renting and of the miles when i returned but i would have liked to make sure before I left.

Teri P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

Great experience. Third time I've rented from this location. People are always so nice!

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
5

Open earlier than 1PM on Sunday.

Dennis P. 
Évaluation :
5

Customer Service was excellent! Clean environment.

AARON F. 
Évaluation :
5

Oui

Michael G. 
Évaluation :
4

The truck wasn't clean and the right mirror was broken and taped up.

Katrina H. 
Évaluation :
4

The side mirrors on the truck were unusable because they were not fixed in position. They flutter out of view while driving. The additional concave mirrors aimed at the ground. I finally duct taped the mirrors in place. It was horrible. The trucks should also have rear cameras. The truck ran great. But you need to fix the SEVERE, DANGEROUS, CRIPPLING Mirror issue.

Scott B. 
Évaluation :
4

Always disappointing when the deck and cab are not thoroughly cleaned. The handle to the window knob is missing.

DAVID R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juddy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA W. 
Évaluation :
4

Strange has return policy. Don't like it.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnessey C. 
Évaluation :
5

A better check of equipment before customers pick it up.. im not picky but it was not clean an the covers was everywhere in the rear cab.. i just had my kids fold them back up

Terry L. 
Évaluation :
5

I can't think of anything. the location was spot on and convenient. The receptionist desk was very professional and courteous. I will recommend this location and will use them again in the future.

Yolanda F. 
Évaluation :
3

My truck's right mirror was very loose and would not stay in place. Every time I hit a bump, it would swing completely outward and completely out of a view. Luckily I had someone with me in my passenger seat to reach out and swing the mirror inwards everytime I needed to change lanes or turn. Major safety issue and would've been impossible if I was alone. I didn't notice it happen until I had just turned on to the interstate. I told the front desk about it when I brought the truck back.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Vehicle needed an alignment but it worked perfectly for what I needed to move.

andrew B. 
Évaluation :
5

The service was excellent in and out thank you for your services

vaughn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY S. 
Évaluation :
5

used this facility twice now. Service was consistently good both times. Will return next time I need a truck.

KATHLEEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
1

The rollup door did not open properly, I brought it to the attention of the employee, and he basically told me that it was the only truck they had and either had to take it or leave it. I am going to the doctor today because my neck is very sore from hitting the top of the roll up that would not properly open. They also told me that the truck had seven eights of a tank. I took a picture of the tank at pick up and it was 3/4 of a tank. This was by far the worst experience I've ever had running U-Haul‘s. I am a contractor in Tennessee and run my business out of a U-Haul storage facility and have always received excellent service. They also didn't have the dolly that I ordered three and was forced to use an appliance dolly which did not work appropriately for the move. I wish there was a way to rate somebody under one star.

Doug B. 
Évaluation :
5

The man at the counter was great! Made everything very easy..

Steve S. 
Évaluation :
4

I had to resort to this location because the location of my original rental was problematic. It cost me more money to get a different vehicle, and the original reservation couldn't be honored. I am waiting on a customer service call to discuss this with the company. I am happy citidal was able to get me a truck but not really satisfied with the overall U-Haul service

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex C. 
Évaluation :
5

Excellent service.

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary D. 
Évaluation :
5

Earlier Saturday hours would be helpful.

Jacob P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat W. 
Évaluation :
5

Excellent service, wouldn't change a thing

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
2

Your systems clearly don't communicate with one another! I wanted a larger truck but for some reason still got a small one and I seem to be overcharged as well! Not sure what the hell happened but I've never had this problem before!

London R. 
Évaluation :
5

Your customer service was great. I showed up with 5 people with limited english skills and the counter help was awesome!

Kiva W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharron G. 
Évaluation :
5

He was awesome. Had us checked in within 10 mins.

Philip H. 
Évaluation :
5

Give the lone employee who was there a little help, he did an amazing job solo however.

Hb W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tyra G. 
Évaluation :
5

I have rented Uhauls from the Citadel location numerous times. The staff is courteous and the equipment is always clean. This is my favorite Uhaul location to rent from.

Julian J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

The young gentleman at the counter was excellent. Very pleasant and he got me on and out very quickly. Will definitely use this location again - it's superior to most others I've visited. A+

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Y. 
Évaluation :
5

Have the equipment that was reserved.

Sean R. 
Évaluation :
3

All is well, just wasn't siked about the lack of warning that I was receiving a truck that was significantly larger than what I ordered. Complications followed and everything was resolved, so I'll always love the U-Haul service. I would just like to be informed at some point (before pickup) that the truck I reserved may not be there.

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ojas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny H. 
Évaluation :
5

Website says all U-Haul trailers will fit 2" or 1/78" ball hitches. Trailer we used stated 2"

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tawnya C. 
Évaluation :
5

Dean was very helpful and friendly. Thank you for making it easy.

Wendy T. 
Évaluation :
3

The ease of renting, getting the truck, then returning was fantastic. No issues there. The staff were not friendly during pickup or drop off and that was disappointing.

Lauren B. 
Évaluation :
5

We originally booked a truck with budget however the day of when we went to pick it up, they said they didn't have it. They also wanted us to downgrade to a van citing it was the same size as a truck even though on the website, they differ by 100 sq feet. We booked same day with Uhaul and it was so easy.

Eric T. 
Évaluation :
4

After hours drop. I was charged $15 for damage/ missing with no explanation. Vehicle was clean, full of gas and there was no damage

Marc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan E. 
Évaluation :
5

Best location I've ever used

Eddie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

The young man who took care of me was very polite, kind and pleasant.

YvonneR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerald B. 
Évaluation :
5

I was overcharged for the vehicle. I spoke with Ryan this morning who agreed to make the appropriate adjustment. In addition, I received an email about 1-month free storage, and I think you should honor it.

Edith T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

easy to get in and out of.

Shannon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
1

Ordered self pickup uhaul. Verified License and info. Everything was accepted. Went to pickup said uhaul on date scheduled and upon pickup process the app claims additional info is required such as a passport, Lease agreement, etc. Had I known these were required I would have brought them but I was under the impression I had already been approved so of course I didn't have these items. I then had to go inside and a man helped me get set up to rent one but then suddenly the price went from $20 plus mileage to $60 plus mileage. I ask about it and the guy just acts clueless. Whatever I go about my business and use the truck. Then realize it had some additional safe move coverage I never asked for $14 and also I was charged both a rental rate $20 and rental charge $20. When asked what both were and if they were the same fee the man had no idea. Just would have liked an explanation. Misleading prices and charges.

Chase S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela H. 
Évaluation :
4

The first truck was returned because it was dirty. There was excessive pet hair all over the seats and driver cabin. Highly recommend a routine spot check to ensure the equipment is clean for the next customer. The customer service was great with getting a replacement truck. Merci.

DARRYL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle M. 
Évaluation :
5

Everything was nice smooth.. keep doing great !!

Erika E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caydn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron R. 
Évaluation :
5

Seriously, Fix your terrible android app. It refused to upload pictures for truck return. I had to log into my account on my girlfriends iphone to complete an after hours return.

Alex M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY B. 
Évaluation :
5

Excellent location 👏 nice people working here

JORGE B. 
Évaluation :
5

Easy check out and check in process.

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
3

Using the 24/7 pickup option is much slower than renting in person. The instructions were not specific enough and the wait time to get approved cut into my rental time and was ridiculously long. The reference contacts should be reached out to prior to arrival to pick up, otherwise the process is delayed.

Lauren B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page