Évaluations des clients Citgo Bear Creek Pike

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Citgo Bear Creek Pike

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Harryrandal S. le

Évaluation :

Alls well.

Walter S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie B. le

Évaluation :

Nothing. The customer service was excellent

Charles W. le

Évaluation :

this is not a u-haul store, just a dealer. employees know how to bill you, and will check to make sure the lights work on your trailer, but you will be hooking up yourself, and nothing will be explained to you if you don't know what questions to ask. i have been a u-haul customer since 1982 when i drove a 24 foot truck from tennessee to california. this is my only bad experience to date. i will not deal with this location ever again. get these folks some training, especially with regards to how long you can keep what you have rented.

James S. le

Évaluation :

the kid had absolutely no idea what he was doing.

james D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Norman L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason M. le

Évaluation :

Great friendly staff

April W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Beth D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Josh W. le

Évaluation :

Person inside at counter appeared on drugs didn't know what she was doing

carol R. le

Évaluation :

The female who assisted us was wonderful to work with. She had a lot of responsibilities at once and handled it all with grace and skill.

Joseph C. le

Évaluation :

My original pick up point was not available and i had to travel 19 miles to this location due to available equipment.

Christiana K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mary P. le

Évaluation :

Printer ink

Delena S. le

Évaluation :

Excellent customer service, great price and very reliable equipment. Truly a easy ordeal. Will rent again.

Sherida D. le

Évaluation :

Location was fine but not at all convenient for me. But I did appreciate how helpful she was and that it was open late.

Edward B. le

Évaluation :

When I arrived on site. I was assisted with help right away when I dropped the trailer off. The personal was fantastic.

Jon B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew B. le

Évaluation :

Put trailer jack on all of your trailer. No point in someone blowing out their back trying to lift a trailer onto a hitch. Will never rent another trailer from Uhaul again.

Richard C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ashley R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Cindy O. le

Évaluation :

Le client n'a pas laissé de commentaire.

young D. le

Évaluation :

Everything was great! The young lady that helped me rent the trailer was helpful and kind!

Cindy R. le

Évaluation :

Excellent overall experience. The person who helped us at this location was so kind and helpful!

Melissa B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura M. le

Évaluation :

Charged me twice for a 1 day rental. Uhaul refusing to refund the second charge. Absolutely ridiculous that they can't check the returns in when you actually turn it in.

William L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Greg S. le

Évaluation :

I will never rent a U-Haul from this location again. The website allowed me to reserve a truck they don’t even have. When I finally got a truck, it was filled with a bunch of moving blankets and leftover stuff from the previous mover. The appliance hand truck was partly broken. I returned the truck with more gas than when I picked it up and was still charged $50+ dollars on my emailed receipt for gas even though I was told that everything was good. I mean, the rental location IS a gas station. Why wouldn’t I put gas in it? I needed another truck a couple of days later and got it from another location and had a MUCH better experience.

James M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Moriah A. le

Évaluation :

There was no one to assist in hooking up the trailer. The person there didn’t even know how to hook a trailer up.

Anthony J. le

Évaluation :

Guy who helped me was knowledgeable, quick and polite. Truck was cleaned and he explained the process from start to finish. Will use them again in the future.

Rebecca M. le

Évaluation :

The woman that checked checked the Uhaul trailer back in was a total “ding bat” and had no idea what she was doing.

BRADLEY D. le

Évaluation :

Agent was excellent and a plus representing U_haul

George M. le

Évaluation :

WHAT PERSONAL AND THE LOT FOR DROP OFF WAS SO JUNKED UP AND NOWHERE TO LEAVE THE TRUCK. IF I HAD WANTED TO RENT A TRUCK BY MYSELF AND DO ALL THE PAPER WORK ANF ALL THE PICTURE TAKING FOR YOU I WOULD HAVE NEVER RENTED FROM YOU, I NEVER WILL AGAIN, WORSE EXPEIRENCE OF MY LIFE.

robin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leslie L. le

Évaluation :

The young man behind the counter was very busy but kept his cool and we had great customer service.

Keri P. le

Évaluation :

Wiring harness was damaged and the girl did not know anything U-Haul is supposed to hook everything up and lucky I had a friend that knows how to do this

Mark P. le

Évaluation :

I ended up having to wait over 30 minute for them to fix an issue corp. had created. I reserved a trailer online and when I go to the store the trailer I was assigned was not at that location. I am less than impressed with Uhaul in general. I went through hell trying to get a hitch for my truck prior to this move. I visited 2 separate locations and got a round around twice. The second store told me they wouldn't install the hitch due to some light surface rust. The told me I could purchase the hitch and have someone else install it. I believe that I was deceived. I feel that the reason they wouldn't install the hitch was due to the fact that once I went somewhere else to have the hitch installed I found out it WAS NOT the correct hitch. 300 additional dollars later after having the hitch modified and welded to my frame I had a hitch to tow with. Upon trying to return the trailer last night, Uhaul.com/share that I couldn't access the account by my email or my telephone #. I sat on hold for over 30 minutes last night and never got ahold of anyone to help me out. After much aggravation I found another way to return the trailer on the main website. To say the very least this has got to be the most painful moving experience I have ever endured. Next time I move I will likely hire it done so that I never have to deal with this crap again

Christie R. le

Évaluation :

My appt was moved to a different location which was not a big deal but the time slot was moved an hour after my requested reservation which created problems with the people helping me move. There was only one person working the store and the U-haul rentals. It took 25 minutes to get the keys and he was working the register and the rentals. I requested pads and a 4 wheel dolly. This location did not have pads or dolly's. The charges were removed but it was a huge inconvenience. To save time,as I was already an hour and a half behind schedule, I called to have some boxes with blankets unpacked so we could use since we did not have any pads. When we opened the back of the truck we found multiple pads wadded up. Had to repack our blankets and ended up using about 6 of the pads. We folded them up upon returning the truck. Even the ones we did not use. We have rented from the big bear location a few years ago and again there were not enough people working and it took us 45 minutes to pick up the Uhaul.

ronnie S. le

Évaluation :

Make sure truck is cleaned up, was very dirty smelled like beer in front seat, brakes made noise and air conditioner didn’t work good.I had to clean up windshield to see out of, next time I get one I will check it out good before hand.

Dennis B. le

Évaluation :

Le client n'a pas laissé de commentaire.

stephen K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa V. le

Évaluation :

All customers need to be notified that it will be extra charges for the trucks. Always give the customer a copy of the receipt and tell them how much you have on the mileage and don't go over the amount or it be extra charges for your purchase. Also the way the setup is it needs two people working in the area just because it can be busy some days.

ken G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey A. le

Évaluation :

Business had listed operating hours but was not open. Used digital drop off and yet is trying to charge for 9 days when it was a one day rental returned in less than 24 hours. I have time stamped photographs of my equipment. Was on the phone 3 times with customer service with no help. Would not recommend!

Josh B. le

Évaluation :

Using the app to check in didn’t make it any quicker, in my opinion. Other than that it was good.

Kaitlyn D. le

Évaluation :

Le client n'a pas laissé de commentaire.

STEVE R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mallory M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paulette W. le

Évaluation :

Summer was excellent with off the charts, above and beyond, superb customer service skills, attentive, successful in her knowledge of U-Haul products! Outstanding personality to lead others to success!

Vincent R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris K. le

Évaluation :

It wasn’t clear pulling in what the return process was. We split up and I went inside to see what to do and the other person was outside and was helped by some other staff. A sign or something would be helpful.

TOSHA L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Parthelia B. le

Évaluation :

Le client n'a pas laissé de commentaire.

emily A. le

Évaluation :

The entire experience was a nightmare! If it weren't for the drop off location staff I would have lost my temper numerous times. U-Haul overcharged me. The pickup location checked me out without using the system, because their system was down. I spent about two hours on the phone with U-HAUL while trying to move with my twins. I have always had good experiences in the past. However, this experience was beyond a nightmare.

maggard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rogelio C. le

Évaluation :

The person that was at this location was very friendly and helpful.

maggard S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela C. le

Évaluation :

No improvements needed.

Bruce H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew M. le

Évaluation :

Provide education and professional training to the staff in Clarksville

Ruby B. le

Évaluation :

Nothing

alan P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lizette P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Calvin F. le

Évaluation :

I could not ask for a better response to handling the return of the rental. My contract was looked over, the keys handed over and I was told that everything would get handled. I had not problems with the rental and it was a great truck to drive.

Michael B. le

Évaluation :

Attendant was very helpful. Good experience

Connor K. le

Évaluation :

First they did not have the moving dolly we paid for and we did not recieve a refund for it. Then they got the truck started and we drove to our appartment. The truck smelled like mold. Then we shut off the truck and loaded all of our stuff into it. When we were ready to move everything to our new house the truck wouldnt start. We then realized that it was the wrong key. I called the uhaul location and the guy wanted to meet in a walmart parking lot in the pouring rain at 9pm to give us the right key. He even said he knew he gave us the wrong key after we left but he never called to let us know. He waited for us to get stuck and call him about the key. When we got to walmart we waited for at least a half hour and couldnt get in touch with the uhaul guy. He didnt give us a contact number. When he finally showed up he was with a group of friends and didnt seem concerned that he gave us the wrong key. This set us back about an hour and a half and did not get done moving until late and friends who were helping us move had work early next morning. We contacted uhaul corporate customer service and they did not seem concerned. We will not be using uhaul again. The Penske truck we rented was much nicer and customer service was much better. I reccomend going with them.

Rick B. le

Évaluation :

On-line reservation was ready and I was in and out in about 10 minutes. Thanks U-Haul!

Charley G. le

Évaluation :

Representative did not process my return on the same day. The next day I had to call and no one ever picked up at location as well as UHaul contacted them and still no one answered the phone. I drive back to the location fo find that owner had a list of returns that needed to be processed. I requested mine to be processed immediately while I stood there immediately. Fortunately I was only 15 minutes away, but I can only imagine other people’s frustration. Do not use this location. Beware!

PIERRE T. le

Évaluation :

Nothing. It was all very efficient and courteous.

Paul W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leigh S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leigh S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Chris B. le

Évaluation :

I had to change the rental date and it was super easy. The guy at the pickup location was great as well. Thanks.

Marsha G. le

Évaluation :

I was not given proper information or a receipt for the $429. Taken off my card or contacted by email phone or text I did not authorize this transaction and I am disputing this on my account I feel I was taken advantage of and not given the correct information

Mark B. le

Évaluation :

Very friendly and helpful staff.

John B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stefan H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Harold L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Austin M. le

Évaluation :

Every thing was great. No need to improve

KENNETH S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tammy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amy R. le

Évaluation :

When I picked the truck up we didn’t check the back of the truck until we arrived at our loading destination. It was full of trash, looked like something had been spilled all in the back of the truck, and had a horrible odor!

richard F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jim S. le

Évaluation :

My tow dolly was missing a tail light/break light. Who does the repairs?

Ursla M. le

Évaluation :

the lewisburg tn was not open during regular business hours. I would not recommend the lewisburg tn uhaul location.

Helen R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason W. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAWN D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Huey C. le

Évaluation :

Do leak test before customers rent trucks

Rick F. le

Évaluation :

I will always rent from u haul because of your great service and good equipment

Ronald H. le

Évaluation :

I had to travel to Murfreesboro and wasn't expecting to pay 166 dollars. That's really high. I will go with another company when I buy my next house in a few months. Everything else was good except price.

Retour
Haut de la page