Customer Reviews for Citizen Storage Hacks Cross
(U-Haul Neighborhood Dealer)

162 évaluations

7911 Hacks Cross Rd   Olive Branch, MS 38654

(662) 782-2005

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(662) 782-2005

7911 Hacks Cross Rd
Olive Branch, MS 38654

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h30 am à 5h pm
  • Dim : fermé
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Velvet G. 
Évaluation :
5

Quick and easy

Dontrell B. 
Évaluation :
5

They are so friendly & if she. Can help with anything she will !! I Will use this company Everytime I need to rent a truck or storage

Emily I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherita B. 
Évaluation :
5

I had an excellent experience with this location and Debbie provides exceptional customer service. Keep doing what you're already doing.

Tinea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Debbie was very helpful and friendly. Great experience.

Shana B. 
Évaluation :
5

I like to thank Debbie and Mitchell for being team player when it come to customer services. They were very kind and making sure to welcome me and making sure I had a great experience renting my truck at Citizen Storage Hack Cross. We need more worker like Debbie and Mitchell.

DORIS J. 
Évaluation :
5

We have been using U-haul for our moving and storage needs over the years, but this was the best experience we have had, they were quick, friendly and helpful, the truck was clean and ready to go when we arrived.

dora M. 
Évaluation :
5

Place was very nice an helpful quick in an out to take care of our business before businesses closed

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARTHAKKUMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casey K. 
Évaluation :
3

This parking lot sucks. Thankfully a customer was able to let me into the gate of the storage sheds so I could park the 26' truck without blocking any exits/entrances. I went in to return the truck, she said she would just email me receipt no big deal… well I returned the vehicle with the same amount of gas I had received it on, but was still charged 3 gallons. I had it on 5/16 and the receipt I received said 1/4. I would like that refund please. Along with some sort of compensation from receiving a check engine light.

Brittany D. 
Évaluation :
3

The equipment that I rented had a broken door. The spring that keeps the door raised was broken. Luckily the door did not close on me while I was loading. It did, however slam shut while I was inside the trailer. I was able to prop the door open for the duration of my trip. What is most concerning to me was the reaction from the staff at Citizen Storage. When I reported the issue when I returned they were not concerned. I hope they did follow through when they checked the equipment in. I would not know what the procedures would be. I don't normally give feedback, but I want to make sure that piece of equipment is repaired before it is rented again. Someone could be seriously injured should that door fall on them.

MaryBeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad G. 
Évaluation :
3

The parking area is inadequate, not enough room to maneuver. It's hard to figure out where to put equipment.

Kelli C. 
Évaluation :
5

The rental staff provided exceptional customer service. At this time, I do not see anything that needs improvement.

Tinea L. 
Évaluation :
4

This was my first time renting a Uhaul. The lady at the front desk was very welcoming and very helpful in assisting me. The Uhaul was very spacious for all of my furniture and more. I will definitely rent here again.

Angelica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JaQuaya J. 
Évaluation :
3

Didn't have pads or dolly.

Ken D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonny H. 
Évaluation :
3

Very small property to be returning a 26ft truck.

Jacob N. 
Évaluation :
5

Speedy, professional and courteous 👍.... Bravo to the people at the Hacks cross location 👏👏👌

randy M. 
Évaluation :
5

Not a single thing could have been any better…the level of consideration and understanding shown to me was impeccable!!!

Tracy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie M. 
Évaluation :
3

Nobody there for drop off on a Saturday morning. Prefer human contact to apps or drop boxes. If going to be drop box primary then post detailed instructions next to the drop box on how and where to leave equipment.

Francis F. 
Évaluation :
5

We couldn't have had a better experience! I needed help with my Jeep's towing assembly and they had all the answers. Patient, helpful, friendly, compassionate- I highly recommend this location.

Victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meshack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny J. 
Évaluation :
4

payed price that usually covers 24 hours but was told to bring back in 6 hours, had to ask for 24 hours

Christine M. 
Évaluation :
5

Although not a pure uhaul location, service was outstanding. I usually tried to go straight to a uhaul location but after my interactions with this store, I would not double guess myself into going to this location for my uhaul needs.

Alfredo C. 
Évaluation :
5

Great service

Darryl and Charl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebon I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone J. 
Évaluation :
5

Best experience I've had in renting a U-Haul.

Cilf T. 
Évaluation :
3

But make sure you check the gas gauge and see if it matches the paperwork you get when you start out. I noticed the gas gauge level, but did not check the paper work. When I got in it was less than half a tank, but the paper said it was 13/16 of a tank... At today's fuel prices it cost me over $50 additional to bring it up to what they said it was... Big trucks have big tanks...

Jerry W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANY S. 
Évaluation :
5

Customer service was awesome. The web app could use some help. It was super confusing figuring out how to check in. It said to look for the key in the back of the truck, but the lock box was next to the front door of the office. Also, I had no idea when I was done with the check in process on my phone because I couldn't see the button at the bottom to go to the next screen. It would be helpful to have better media queries for mobile UI.

Matthew B. 
Évaluation :
5

This company helped my family and I move into our very first home!!! Thank you so much for making this process easy and reliable.

Kentrilia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRanthi P. 
Évaluation :
5

Nothing, customer service was amazing!

LATASHA B. 
Évaluation :
4

The cargo van had no seals on the windows and doors. Water just poured into the van getting all of the cargo wet. I had no idea because the van was new and was quite nice to drive. But when I got there, my cardboard boxes were completely soaked destroying some contents. Had I known, I would have packed differently or picked another option.

LORI N. 
Évaluation :
1

They are overcharging me for miles that I did not drive. I drove 52 miles and saying I drove 107 miles and I only had the truck for two hours.. I know for a fact that I didn't drive 107 miles. I've been dealing with them for over 15 years. They just lost me as a customer

CEDRIC W. 
Évaluation :
5

Debbie was exceptionally helpful as I had to extend my rental twice.

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Not sure what the issue is with the picture uploads but I had issues taking the picture on the app as did the other reviewers. The friendly staff member informed me she would complete the transaction and she would send me the receipt.

ELROY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALD W. 
Évaluation :
5

Not very much to improve. The Customer Service Reps that you have working the Front Desk at Hacks Cross are absolutely "Awesome"! There was a very nice Gentleman there also but I can't say enough about Debbie! This Lady is not a Diamond in the "Rough"...She is an absolute "Diamond"!! She is so Courteous and Helpful that She makes you feel like Family and makes you feel good about dealing with her and U-Haul!! Every time I go to that facility, it is the same Great service!! I really wish that other Customer Service Reps would follow Her example and work accordingly!! Like I said earlier, She and the Gentleman there are Awesome!!

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent S. 
Évaluation :
1

I had to wait almost 2 hours to get uhaul . The associate did not even have access to the store. She also didn't have access to the system to process my rental . I had to reschedule my moving company because of that delay .

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaylan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAHAJ ROHITKUMAR P. 
Évaluation :
5

Everything was good

Teresa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NOLANDA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEY C. 
Évaluation :
3

Steering was very sloppy and it was extremely difficult to control the vehicle the entire trip.

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A. 
Évaluation :
1

I originally was supposed to pick up & drop off at 78 location. It was changed on the day of pickup so I had to pay more for an employee to drive to pick me up. It took an hour to pick up the truck Bc they never called me and they canceled my reservation Bc they didn't have a truck. THE ABSOLUTE WORST UHAUL EXPERIENCE EVER.

Daniel G. 
Évaluation :
5

Very courteous and knowledgeable staff.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Keep doing what you're doing! AWESOME customer service! Thank you for being so kind and easy to work with!

AUSTIN H. 
Évaluation :
5

They were friendly and funny. This will be the only U-Haul I use from now on.

BROOKE H. 
Évaluation :
5

No need for improvement, they were great! Very understanding and friendly, 10/10!

ERROL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN Y. 
Évaluation :
5

Deb was the best! Very good experience!

Mark M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBRA M. 
Évaluation :
5

The best customer service I have had in years.

AMOS K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERI R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHERRYE C. 
Évaluation :
4

Change the rates and fees.

Lavar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORDELIA K. 
Évaluation :
4

Bigger drop box

CHRISTOPHER T. 
Évaluation :
5

Awesome people Great service

RONALD S. 
Évaluation :
5

Awesome Crew

COREY J. 
Évaluation :
5

Receptionist was excellent! Quick and easy transaction

TREMAINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMELA S. 
Évaluation :
5

The lady there was AMAZING! She was patient and understanding, very helpful.

WALTER A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lindsey B. 
Évaluation :
5

Great Experience

Leslie B. 
Évaluation :
5

The customer service at this location was excellent.

Reginald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeri R. 
Évaluation :
5

Nothing service was beautiful & friendly

Christopher T. 
Évaluation :
5

Le service à la clientèle était génial.

SHEREE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN S. 
Évaluation :
4

BIG negative, the pick up location was changed with no notification. I arrived at the requested pick up location and equipment was not there. They advised me that I had to drive to another location in a nearby town.

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFINEY J. 
Non les évaluations ont été soumises pour cet établissement.

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