Don't expect extra knowledge on how to use disconnect a car tow, be prepared to pay extra for dropping the tow off early so you can safely empty your 26ft truck....and than not get a call being told of these charges. Uhaul NEW MOTTO: "To provide more and more customers a higher and higher cost with little care to quality, service, or training."
Dawn M.
Customer Reviews for Citizen Storage Titus Rd
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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There is very limited parking here so make sure you show up during operating hours or you will have no idea how to park the truck. I got there 30 minutes before closing time. The staff was very helpful though and directed me how to park.
DAVID C.I return the uhaul before 3:30pm and no one was in the office. So, I put the key in the drop box like the lady told me to before I left. Then, I get an transaction from my bank where I was charged 41 $for another day when the uhaul was returned. I called the uhaul place and this same lady told me to call the 1800 number because she checked it in at 4:00pm. This uhaul place I will never use again. Poor customer service
Shaquonta L.The truck smelled like someone had been smoking in it and the truck's gas was almost empty. Nevertheless, I returned it with over 1/4 tank. I was charged for a 2-day rental, however, I only rented it for 8 hrs. I submitted documents (pictures) of return mileage, key and time of return to the U-Haul Headquarters. The time was overstated by 16 hrs. and the mileage was overstated by 1 mile. At 10:56 am on 11/30/2020, I called the location at 901-458-9385 to inform them of the error. I repeated myself numerous times to the U-Haul representative about my concerns. She got so irritated with me that she began to raise her voice and became very nasty and hung up on me! I immediately called the corporate office to discuss my situation and Mr. Thomas Gay professionally handled the situation and I thanked him for his professionalism and courtesy.
HERBERT W.