Le client n'a pas laissé de commentaire.Tami L.
Customer Reviews for Citra Storage & RV Park
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was having trouble with the Uhaul server. My pich up time was afree the office had closed. Ken was great. He opened the office and was able to complete my paperwork â€œthe old fashioned wayâ€! Even offered me a cold beverage. After I was on my way, he followed up with a quick phone call to tell me about the â€œTow/offâ€ button. Now that is what I call great customer service! Thank you KenAnn B.
Le client n'a pas laissé de commentaire.Leonardo B.
Friendly and professional locationBRAYAN S.
Our experience was A+, super helpful. Hooked and unhooked our trailer, we highly recommend this U-haul location.gloria C.
When I went to return uhaul. Transmission started acting up.Juanita S.
Le client n'a pas laissé de commentaire.Aleck R.
Le client n'a pas laissé de commentaire.Robert F.
I was not given my return paperwork nor was I able to speak to a person on this end as I did not use all the mileage that I had requested and was wanting to reserve a smaller truck to make the rest of what I had planned to move but not at this placeMichelle D.
Le client n'a pas laissé de commentaire.Diane T.
Le client n'a pas laissé de commentaire.Camille C.
Le client n'a pas laissé de commentaire.MANSUR L.
Le client n'a pas laissé de commentaire.ALBERTO O.
Very expensive, I don't think my chargers are accurate.Alice M.
Le client n'a pas laissé de commentaire.Oscar R.
This location is the type that you would recommend to your friends and family, people there are exceptionally friendly and professional, instructions are clear and easy to understand.Daniel S.
Great service. Personable and accommodating.Samuel B.
Le client n'a pas laissé de commentaire.Cecelia H.
Manager is fantastic, great personality. very helpful making sure the vehicles are neat clean, gassed and in great condition. Had 3 reservations to clean out 3 storage units over a 2 week period moving into our new home. Manager was very helpful.Sandra B.
The owner of the location helped me on his day off and was super nice. Great experience both pick up and drop off. As well as he saved me from having to drive to a further location.Michael M.
Le client n'a pas laissé de commentaire.Mary B.
He went above measures in assisting me.....CHRISTOPHER C.
Provide the employees with a machine to assist connecting the trailer to the hitch instead of having to left it. He was great by the way.Kenneth S.
Very nice gentleman helped us hook up and showed us how everything worked. Gave us his time and never felt rushed.Michelle B.
Le client n'a pas laissé de commentaire.MARTIN R.
Le client n'a pas laissé de commentaire.Kevin K.
Keep doing what you're doing.David C.
The guy at this facility was overwhelmed. Asked me if I could unhook the trailer myself. He was of no assistance at all.Michael C.
Le client n'a pas laissé de commentaire.Norman T.
Le client n'a pas laissé de commentaire.Diane T.
huge difference in how a place should beErnest V.
seemed like it was the first time this location had rented a vehicle. It took longer then normal. The attendant wasn't very helpful explaining anything.James M.
The guy here was really nice. Was nice taking with him about Maine and weather in NC. This has nothing to do with the location. However my overall experience with the last 2 rentals I did. Both were canceled or rescheduled to another location and I was not informed of the change until arriving at rose locations. Both reservations were with the 50$ guaranty so you owe me 100$.Justin P.
Read above complaint. This covid garbage really affected our return procedure. Dis satisfied with being billed late fee when we were on timeSUZANNE N.
Le client n'a pas laissé de commentaire.Susan B.
Le client n'a pas laissé de commentaire.Sheila R.
Worst service EVER I was TRIPLE BILLED for the insurance and they refused to refund Yes I have contacted the bank regarding this They changed the reservation so instead of picking the equipment up where I live I had to make very short notice plans to go over an hour away to pick it up And they got mad when I insisted on getting an extra day and miles at no charge so I don't pay for their screw up suddenly I was nuts for expecting that They also got mad at me when I said cuz of this screw up I need to get the truck an hour away and get the car tow where I lived. Ya they fought that and I said find cancel... suddenly they could do it??. The location in Craig where I got the dolly was an utter pig pen. Her had a mess of papers with food under and whatever was in the ziplock was moldy. I should have run but we were an entire day late leaving for the big move cuz of uhaul I couldn't leave. The lady who put my car on the trailer in Craig co somehow managed to screw up so bad that the chains wouldn't move when we got to Florida resulting in my son and I being stranded at the yard in Citra Florida for hours while the staff there smoked cigarettes and told me to calm down even though I was there so long we missed out on dinner reservations, yes I had to pay a fee! And my feet were swelling up so bad (result of my chemo and meds) they thought it was SO FUNNY that my son (6) and I were tired hot hungry thirsty and in literal physical pain while their staff got to mess around and not care that we were stuck as a direct result of Uhaul Then when we FINALLY got my car Not only did they try to hand me a bill for having a mechanic come get my car off the tow, but they LAUGHED at me when I said â€œyou promised a credit since I'm returning on a full tank of gasâ€ He laughed at me and said â€œnow why would we ever do that it's a gift thanks honeyâ€ and he was dead seriousHelina W.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.RAYMON G.
Le client n'a pas laissé de commentaire.MIKE PATRIOT SD A.
Rental agent was on crutches so I did all the leg work after contacting a u haul central line to find my contract etc. Received an email providing a contract plus an electronic receipt. Doing all the leg work such as verifying trailer number. Hooked up with NO ASSISTANCE OR INSTRUCTIONS from rental agent because the gentleman was on crutches with a small dog tagging along Claiming he wasn't trained to properly do my rental contract after confirming pick up time and what equipment I was picking up on 11/15/2019 (Friday) Let me tell you what I DO know about this gentleman. He was the previous park manager at Royal Palms until he loaded up his belongings and left without a courteous notice to the owners of Royal Palms Check his paperwork on the trailer registration. He has no proper licence plate if any He used an unregistered unlicensed ventricle belonging to the Royal Palms park to bring that camper into that property . If I were the owners of Citra RV & Storage I'd run a background check / credit check plus a vehicle registration Check. Plus contact the owners of Royal Palms. He's as shady as they come and I'd watch my books to because he's lazy and he drove Royal Palms into the ground within a years time. How do I know this information ? My father was the mngr before that gentleman and he still lives in the park. YOU HAVE BEEN WARNED !!!!!Sharon S.
I was amazed by the new processJohnny D.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.Angel C.
Le client n'a pas laissé de commentaire.Carrie W.
Le client n'a pas laissé de commentaire.Stephen K.
Le client n'a pas laissé de commentaire.Carol H.
Le client n'a pas laissé de commentaire.SANDRA F.
Le client n'a pas laissé de commentaire.JAY C.
Make sure the gas tank is filled where it's suppose to be and not give us a U-Haul that's abouf to break down or barely turnMadelyn R.
Le client n'a pas laissé de commentaire.Noryam H.
Equipment wasnt there, had to get it from another location and that made the checkin time extremely long.Chris D.
This location is great for me ,I'm in a rural area. The staff was very helpful and friendly.Cliff G.