Le client n'a pas laissé de commentaire.
SHAWN L
Customer Reviews for City 2 City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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When I was renting the truck I told them I'm gonna bring in two hours maybe longer and my work took longer and your system cutted off more twice few . That's insane crazy
SONMEZSOY RThey were very quick and friendly
Frank AThey are the best !!!!
rebecca tExcellent service, just wish that they were more available by phone.
Nzinga JGreat service
WAYNE Dgas needle was less than zero. I had to put in 2,5 gallons of gas to make sure all was going to be OK with my 23 mile complete trip.
Thomas AImprove with quick response to customers call
Mohamed KVery easy to wrap a vehicle vehicle is very clean and I will recommend it to friends to go there because it's closer to my house
Wayne LMike is great
Angelo MThis company was good people
MICHAEL HThe location was very convenient for me to drop off the van before catching an Uber to the airport. It worked out really well and I have no complaints whatsoever. However, it's not a great part of town.
BRODI RThe person showed up over an hour late. The keys were in his musty smelling office, so I couldn't do self check out. My husband and I spend over an hour being transferred to department after department trying to call people to figure out what was going on. When the guy finally showed up, he was more interested in saying hi to everyone in the shops rather than apologize to us. I thought he would at least be more apologetic for being over an hour late and making us stand in the sun, but no.
Jessica JI had a reservation at U-Haul of University City (4857 Chestnut St Philadelphia, PA 19139) On 08/20/2022 at 9:00 am. I was 2 hours late to arrive the store and store stuff told me that my reservation has cancelled as i arrive two hours late and refused to provide vehicle. This is a very poor customer service. Never got a phone call from the store. After conversation with store stuff, I was trying to make to new reservation and found that reservation was still valid for 4857 Chestnut St Philadelphia, PA location. I hope management should contact me trying to explain. Thank you so much!
Mohammad HRelocate and faster checkout
Neiya WUnsure of where the office was located. Better signage would be helpful. Arrived at 11:45 am for noon pickup. The office door was closed with a note "be back in a few". The staff did not arrive until 12:30 pm. When I returned to the location, the door to the place was again locked. The woman that was supposed to be handling the site was outside chatting. Instead of going out to check the trailer, she had me go out and take pictures and come back in to show her the trailer number. Unprofessional lazy attitude location. I wouldn't use this location or recommend it to anyone in the future.
JAMES MGood service
MICHAEL HFriendly and courteous customer service!
Yadiel KI got over charged! Their iPad wasn’t working and I waited almost 30 minutes to be checked out!
JACKSON KI like that they are patient and courtesy and don't mind answering questions 😌
TRACEY SWas suppose to pick up the truck at 12pm, I arrived at 12;15, The agent at the location couldn't print out the paper work for us to sign. She was having trouble with the printer. She stayed on the phone with the someone from the company that was trying to help. Didn't received the truck till 2pm. And I see that they charge me a late fee for what was not my fault. I had the truck back at 5:pm. I should not have been charge for the company hold-up.
Larry BNo comment
CORNELIUS BDon’t have the UHAUL pickup or drop off locations in a hookah facility because the smoke is bad for people’s health !! The location was unprofessional and in an very uncomfortable environment setting !
ANTHONY BGreat customer service!
Yolanda PThey are so helpful and they stayed after hours to make sure we were able to get our van reserved.
Lori SVery friendly and professional staff!
Mark IMy rental wasn't checked back in until over a hour after I've returned causing me to be overcharged. This is not how businesses should move when you want to keep your customers.
KANISHA MVery good service good people
MICHAEL HThe service was excellent
MICHAEL HWhere to start. Called and reserved a car trailer 2 days before pickup date. Reservation made, said everything was ready to go. Got a call several hours later, trailer was NOT AVAILABLE. How do you reserve something that is physically not on the lot. Found us another trailer which was in New Jersey, and would require a toll fee to get. That's fine. The day of pickup we are half way to pick up the trailer and receive a call from rental place, trailer #2 isn't available either. "customer did'nt return it yet". GREAT. Call to Uhaul HQ. customer service found us one IN THE CITY THAT WE HAD ORIGINAL reservation. AMAZING.
Anthony FEvery thing excellent
MD ZThe Customer Service at City to City Check Cashing was truly amazing. I was treated with such courtesy and respect that I felt more like a family friend than a customer. I would certainly rent from this location again and recommend it to my friends and family.
YOLANDA PThe shop was very generous to me and helpful
MICHAEL HNothing at all the customer service was off the charts and i will be coming back for future services.
Ousmane DThis location was very helpful
MICHAEL T