No paperwork didn't seem to know what they were doing. Didn't process my return on time.
JAMI S
Customer Reviews for City Appliances
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location was awesome and very professional they made the whole process extremely easy from picking it up to dropping it off. This section does not reflect the business on greenback lane rather uhaul as a company when I went to rent there was a hold on my account for money I owed from 2019, so 6 years ago. They never reached out to collect payment or let me know I owed that amount. So I stead I had my account locked. Had to call a number an pay money from 6 years prior just to rent a truck. Terrible business practices just waiting to screw unsuspecting customers. I will more then likely never rent from u haul again because of their shady business practices.
CODY BFor those of us who live in the Fair Oaks, Citrus Heights and Orangevale area, this location is very convenient for U-Haul rentals.
Noella FThis location is great! The employees are friendly, and professional. The Van was so nice to drive.
Tanya SOriginal location to pick up equipment did not have our truck. Had to be redirected to another location some 18 miles away. Once we got the truck it had no gas in it, less than 17 miles before empty, had to fill up. Terrible experience. Typical Uhaul.
PETER MEverything correct thank you
ANMAR Abusiness closed
Jay LThe person that assisted me didn't go over much about the truck and I wasn't given any paperwork or contact information after getting the truck. I had called the location to extend the time frame for the truck and I spoke with someone and they said ok but then I got a call from the store at my original return time saying they needed the truck back and I guess I had basked the wrong number for the site since they have a separate number for the u haul. I had to rush to unload the truck and bring it back since another customer had it reserved. Overall it wasn't too bad but I think they need to work more on customer service.
WILLIAM SS.O.
HAMID SExcellent customer service
ANGELICA APro: Simple process for pick-up and drop-off. Con: The attendant cannot be seen from entrance. Headlights needed adjustment.
DEBRA SThe van I rented smelled and would have been nice if it were cleaned and did not smell.
BRADLEY MThe rental process was quick and easy, and the truck was clean and well-maintained. The staff was friendly and helpful, providing excellent customer service.
Kamal BFriendly helpful staff. Seamless pickup and drop off. We will use this location for any hauling needs in the future. Merci les gars!
Tianna MThe clerk was very nice tried to help took pictures of the problem and the leak, he even said it smelled really bad, he got on the phone to let whoever was in charge know.
Elia SEasy and reasonable. Perfect for what I needed.
ERIK BI had double charges total amount 72,88$ and 72,88$ each from my credit card. And i had extra charge 76,02$ from my credit card!!! What happened! I hadn't any accidents and use a vehicle very clearly and accurate. The guys who rent out cars don't answer questions and are rude! Bad service!
ALEKSEI GWe've rented twice from this place and each time the tricks smelled like cat pee. I ordered boxes both times. The first time they forgot to give them to me, the second time they were out, even though I paid for them online. Our first truck had a maintenance warning the entire time and the second had almost no gas.
JAMES OI was charged twice from this location and they did not allow me to be present when they closed out my contract and they were no help in resolving the conflict.
MELINA DTruck was well maintained Rental staff was very attentive and courteous
ALLEN RFollow the lead of hotels/motels, do NOT allow smoking in the vehicle. Also, the vehicle should always start with a full tank of gas.
MICHAEL HThe passenger door did not close properly and we were breathing exhaust fumes the whole time. The truck felt like it was lurching
ELAM BExcellent service from this facility
chad mGreat experience and customer service was top notch. Will recommend to others.
Melissa Pi want to say thank you very much for all you did for me an my friends you went above and beyond thank you again for all your help.sincerly mary carroll
Marry CVery easy & convenient location. Werner was friendly, helpful & professional.
SIAMOA KVery Low gas and the car has not cleaned
Ybrahim MNothing! The rental was quick and easy!
Valerie ROffice was not an office, more like a shed, the road to the office was a horrible graveled mess.
RHONDA RFriendly and helpful staff, everything was ready as requested
Carissa DThey were quick to provide a needed rush rental and also efficient and quick at the time of return. Good job
allen rWhen making the reservation, I answered questions and provided information. When I got to the pick-up location, I was asked the same questions and had to provide the same answers a second time. What is the point of going through the process online when we're required to do it again at the location? Seems counterintuitive.
LaReine PWe tried to manage online before the store opened. It was a disaster it took 3 phone calls and a lot of wasted time to find out that U-Haul compuiwere down.
Jennifer KVery easy to rent. Truck was clean.& Ready. To go. Staff was very courteous and helpful
Thomas CA slight communication issue made the checkout take longer than necessary.
Carlene DKssjjs
mitin mNice ✅
yurii sI can't reply. Anything that would make service better. Customer service at this facility was awesome. The man was very polite. Very helpful. Couldn't ask for nothing better.
TERESA RThe customer service was great.The van was a great ride, but the scent that used to make it smell clean made it almost impossible to drive. Actually made me sick. You could smell it from 12 feet away with the door open. If I hadn't been so crunched for time I would have declined it. That is my only complaint, but it was as bad as the service was excellent.
Patricia JThe representative didn't even go over safety check to make sure everything was operating, the vehicle was missing windshield wiper blades and it happened to be raining today. I don't feel that this company maintains the trucks up to U-Haul par I will never rent a vehicle at that location ever again.
Annette LNothing great experience !!!
Lita NOverall 5 stars
Lita NInform your customers about the service and extended time policy. I am very disappointed because the guy told me I could used one more day and when l called him he asked me to bring it back on time because the truck l was using was rented to another person so l had to unload to return it.
tania mI scheduled my pickup to a different location (on Fair Oaks Blvd in Fair Oaks), but when I got a call confirmation it came back saying it would be at the address listed in my review. Not a big deal, it's not much farther away. but when I went to this location, my account said they didn't have any equipment reserved for me. I had to go inside and speak to someone who worked there. they had what I reserved, but the door was broken on the truck I wanted. He offered us the 20ft truck instead, which worked perfectly fine. However, I expected that because the equipment I reserved wasn't safe to use, we wouldn't be charged extra when being offered the larger truck, but we WERE in fact up-charged to the amount of the larger truck. The gentleman who helped us was very nice, but that was disappointing to discover after a full day of moving. I also was just very frustrated with Uhaul in general for all of the miscommunication. It cut an hour off of our time we had available to use the truck, and we had to rush through our moving day.
Marina BLocation was great! The UHAUL app on the other hand was a complete disgrace, so many issues trying to get it to work properly. Just do yourself a favor and go inside to pick up the rental.
Michael PCommunication is key. There was very little explained by the representative of the rental company, and specifically in regards to the fuel usage and replacement. I traveled all of 12 miles with very minimal fuel consumption, and since I didn't put any fuel in the truck I was charged an additional $10! Ridiculous!
Gregg SOne of the tires was low, and the oil light was on. The vehicle does need some maintenance.
Tanya SThey had excellent customer service and equipment was clean and ready on time
cityappliances sExcellent customer service and clean equipment
jeremiah wExactly what I needed, friendly service. Will definitely seek this place out next time I need a rental!
Holly HExcellent customer service and equipment was very clean
sanul tVery friendly staff with excellent customer service. It was quick picking up the truck and dropping it back off. I had no problems with this U-haul location.
Ales RMaintained and clean equipment. Excellent and friendly customer service
petro vExcellent customer service and very friendly. the track was clean and ready on time.
JAMES WOverall did very well all issues were resolved. Miles left to empty is always higher after it settles. And seem to be lower drove about 8 miles. Put 2 gallon of gas in and still showed it to be 10 miles less then it was when I started. If the gauge was truly correct. It would get less then 2 miles per gallon. Which I believe will correct itself after it sits. The employee was completely understanding. And did an amazing job!
Raymond KTruck broke down a mile down the road, replacement truck was smaller which ended up costing more because of miles used to do multiple trips. Tried to blame the truck breaking down on me.
Lauren PIts employees are very friendly and excellent
Sayed MThey have good customer service and maintained and clean equipment
Gurmail RClean the van! It was so dirty! There was garbage and all kinds of dirt in the back and food on the seats in the front. Totally inexcusable.
Katherine GThe are good guys and very good customer service
JIM T