Customer Reviews for City Auto & Parts
(U-Haul Neighborhood Dealer)

Évaluation :

3

At first it was confusing figuring out where to go to pick up the truck once we arrived. The person who helped us was very helpful and courteous.

Évaluation :

4

Offer receipt when dropping off equipment to verify it was dropped off in good condition and on time.

Évaluation :

1

Attendant simply did not want to even bother with me, was rude and impatient. Gives your company a bad name.

Évaluation :

5

Very quick and efficient check in. Very nice.

Évaluation :

5

Everything was great!!

Évaluation :

1

Pick up a trailer and tire was flat and had a hole in it the guy at the store told me to go get it fix my self and he couldn’t do noting about it was really disrespectful and told me to go to the other store and let them fix it and they couldn’t fix it I spent a hole day trying to get it fix then I had had to wait on the side of the road for roadside assistance for hours me and my family and was late to my Where I need to go

Évaluation :

2

The computer system wouldn't close out our contract. After waiting we finally took a screen shot of the computer screen & out cash on his desk. He said he would send me confirmation on my phone & I still have not received it 24+ hours later.

Évaluation :

3

On Wednesday, I called the number listed for pick-up of the reservation. Raphael told me I had called the wrong number and that he couldn't help me or confirm my reservation time for pick-up had been changed. I had to call back less than 10 minutes later to confirm again. And he said he would take care of it. He was very impersonable, rude, and lacked any ability to provide assistance over the phone. When the trailer was picked up but the tires were all low. Maintenance was not performed. Very disappointed.

Évaluation :

1

Seems like it was the guy running the place, but he was very rude to vendors. Had a Autozone part runner come in and he threw papers at here in front of me. Also the whole place seems kind of shady. Will not pick up there every again.

Évaluation :

5

Courteous and prompt.

Évaluation :

5

Nothing! Everything was perfect

Évaluation :

3

It appears that I was double charged for a one day rental. Also this location doesn't open until 10:00 a.m. that's late for me. I like to get an early start.

Évaluation :

5

The truck leaned significantly to the right and was troubling when driving. Not this contractors fault but someone should check this rig out. Our original pick up location was 1100 block of Sam Houston, Victoria Texas. Emily was no help and I had to call customer service to get a truck at all. She was adamant I would not get a truck from her location and that I had to drive more than an hour away to find my reserved truck.

Évaluation :

1

I had to drive through large pools of water in a dirt parking lot to get to the trailer. This location should be removed from your list!!

Évaluation :

2

Truck was 3 quarts low on oil. Did not have anything ready. I paid $15 for oil. Oil pressure was 10

Évaluation :

3

Our trailer was very old and dirty. When we got the trailer on the road the lights ended up not working. Need to maintain the trailers and clean them

Évaluation :

3

I was dropping off after hours, so did not interact with anyone. It was dark and the place was difficult to find. The address was correct, but did not see the Auto Parts sign or a Uhaul sign. Only when I pulled in did I see the Uhauls in a side area fenced in and the key drop. Perhaps need to update the Business Name or provide better instructions on the directions. I did receive the receipt the next morning, so that all worked well.

Évaluation :

3

I had To go search for The clerk In The back of the bldg. And then he was rude and short with me. He did not do a walk around with me and then tried to say I damaged the skirt of the truck. He did not explain all of The charges prior To me getting the truck. Will not go back there again.....

Évaluation :

5

The A/C was not working right and blowing hot air once the truck reached 50 mph. This is not good in July Texas weather. I believe a refund of some kind would be in order.

Évaluation :

4

the trailer had mown field grass in it that needed to be swept out and the man forgot to give us our dolly (we forgot to ask for it). so we were out $7. But other than that it was fine.

Évaluation :

4

The gas we had to put was over the 3/4 tank required I would like a refund of $10 for the overage.

Évaluation :

4

Explain how to get out of vehicle on auto transport.

Évaluation :

2

THE TRUCKS TRANSMISSION DID NOT WORK VERY WELL...WE HAD SCHDULED TIME TO PICK UP TRUCK AND HAD TO WAIT 30 MINUTES FOR SOMEONE TO GET THERE TO GIVE US THE TRUCK...

Évaluation :

1

the woman on staff was very helpful; however the man on staff was unfriendly and did not provide good customer service.

Évaluation :

5

Very friendly atmoshere. He was very professional. I was really impressed with service there.

Évaluation :

1

The U-Haul had 1/8th. of a tank of gas and my contract said 1/4 of a tank of gas. That cost me about $20 out of my pocket.

Évaluation :

3

The equipment had not been swept after the last customer, so there was dirt and wood pieces left in the cargo compartment. And there were receipts and other trash left in the glove box.

Évaluation :

1

this is the worst move we have ever made. the truck was NOT where we asked for it to be, there were no pads in the truck. we were told we could take the 12 ft trailer back to any location when we found we didn't need the extra space but the lady where we were originally supposed to pick the truck up wouldn't take it back because we picked it up at another location. the moving people we reserved through you were a piece of shit.

Évaluation :

5

Great customer service!

Évaluation :

1

The man I dealt with was rude, the trailer was stuck in the mud and I had to pull it out by hand. Then i almost got stuck pulling out of his back lot. I felt likeI was a hassle in his eyes for troubling him to rent this trailer.

Évaluation :

2

This was not the original place I reserved a truck. Somehow the location got switched from a location 2 miles from my storage to another pickup location ten miles away. I paid $50 up front online to guarantee the truck I ordered would be there at the original location I chose. I did not find out until the day before pickup, and I was already at the airport. So I had no time to make the change as I flew 1000 miles just to pick up the truck. When I showed up they did not have the truck that I paid $50 dollars guaranteed to be there. I had to get a bigger size truck which I did not need therefore spent more money in gas driving it 1000 miles back. The place isn't even called City Auto and Parts, It's a floor tile store. Uhaul owes me $50.

Évaluation :

1

My reservation was for the other location @ 1111 Sam Houston Dr. in Victoria. Did not find out until I was at the counter of the Sam Houston location that the traffic department changed our pick-up location even though the size truck I requested was available at the Sam Houston location. Was not told during the confirmation call that the pick-up location had been changed. This location is difficult to find and is not well stocked.

Évaluation :

1

I was charged twice, never drop it off here

Évaluation :

3

Better signage to know where to leave the vehicle. A little confusing.

Évaluation :

2

Agent was not on site when I arrived on time to return my rental. Location was locked up at 11 am with no one to check in my trailer.

Évaluation :

3

This location is part of a business that offers counter tops and flooring instead of being an auto dealership

Évaluation :

1

Tell the owner, to maintain professionalism Keep racial jokes away from workplace. I wanted to report him. They just cleaned truck. The .name of the,place is in the back. Bad news....

Évaluation :

3

Very good experience. It's a small store with Uhaul as a sideline, a slight confusion on the location. The lady was great to work with, very pleasant and helpful. I'd go there again when I need a trailer.

Évaluation :

1

very bad water leak in truck, very poor service, overcharged by almost 200.00, will never rent from u-haul again, overpriced rude, and negligent company, overpriced products without the proper service, i will report u-haul to the better business bureau, should have rented from budget rent a truck

Évaluation :

1

change the supervisor on that location. he was rushing me to make my decisions about getting a dolly to pull my rear wheel drive SUV, which as you guys know is not recommendable. Manager of Victoria was rude and not professional telling me that he needed to close the store (saturday 4 pm) and i needed to leave.... total disapointed from Uhaul Victoria ... and he didnt give me a solution but drive back and forth from victoria to port neches twice..... not very happy!!! you guys should do something about it!!!

Évaluation :

1

They need to know how to work the computer to rent out what the people need.

Évaluation :

3

On the outside a little scary but inside very nice. Employee was wonderful and very helpful.

Évaluation :

3

$ 52 charged, gas meter is not working proparly i fill up tank in full but it is soing 3/4, i have witnesses. I called he sayes he will go to gas station to fill up tank then he will call me but no call.