Customer Reviews for City Building Supply Inc
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

It will be difficult to improve on the awesome service that I received!!!

Évaluation :

1

no one there, does not answer phone after 4 pm

Évaluation :

5

Truck windshield was so dirty, inside and out. I had to clean it personally, to ensure a safe trip.

Évaluation :

3

I passed the business a few times because it's not visible from a major street.

Évaluation :

4

Staff was rude, instructions were incorrect.

Évaluation :

5

Really great experience, above and beyond!

Évaluation :

3

Be certain that the customer is informed of any change in the expected pick-up location. When I went to pick up the trailer, I was informed that it was at another location. Time was the essence and this was not expected.

Évaluation :

3

The dropnpff location I could not answer the questions honestly because I dropped the truck off after hours.

Évaluation :

5

Moving across country it was a quick pick for me to choose U-Haul, we had a flat on the truck contact U-Haul and we where back on the road in under two hours. Thank you so much for your care to me.

Évaluation :

1

Need to keep the location fix and inform in advance if changes occur.

Évaluation :

4

Other than spending three hours at a border checkpoint detained by border security because the plate was reported stolen on our U-Haul equipment other than that the experience was pretty positive the manager that helped us with the predicament at the border was very courteous and provided a night stay at a hotel to compensate for lost time ,kudos to your management staff especially Rihanon Kolpin!

Évaluation :

4

Customer service was great. The trailer leaked.

Évaluation :

5

Easy

Évaluation :

5

I would have preferred additonal ways to stap the furniture to the sides of the trailer.

Évaluation :

5

We had a few questions and issues arise afterwards and they were very accommodating and patient with me. Merci.

Évaluation :

5

Eric was very nice and helpful with directions to his location. However, I was text by U Haul the day after we picked it up the location for return address, which was great it was a mile from our home. When contacting the facility, they told me that I was to return it to a location that was 15 miles away. After lengthy conversation, Melissa located a facility closer to our home. It was very confusing, we were hot and tired from our long drive and emptying the U Haul.

Évaluation :

5

Outstanding service

Évaluation :

5

Had a great experience picking up at this location. I will definitely rent from them in the future!

Évaluation :

5

Eric was very helpful despite the U-Haul system being down. However, as soon as it came up, he contacted me. So things worked out fine.

Évaluation :

4

Rien

Évaluation :

2

Do not lie to customer.

Évaluation :

5

Very nice operating and comfortable ride. Flawless

Évaluation :

4

Eric helped me get my car home with a minimum of red tape and maximum customer service. His 'hands-on-attitude' got me on the road without spending all morning in the office. Thanks for a job well done!

Évaluation :

5

Great customer service! Keep up the good work.

Évaluation :

4

I hope the right person reads this. The last mile I drove the truck made a loud noise and threw the truck into the next lane. I had to take control of the vehicle as it was swerving back and forth also. I was not on the brake and there was no reason to do that. If there were cars next to me there would have been a bad accident. I would have been at fault but it was the trucks fault not mine. I hope the truck is checked out before renting it out to someone else. I verbally reported this to the man that received uhaul back. Noreen Bazin

Évaluation :

5

Please give this drop off location five stars. Not only was the manager awesome he was very patient with me and put up with my crazy schedule of trying to get home through snowstorms and being back in town. He was very courteous and deserves a big pat on the back.

Évaluation :

5

Can't think of anything. Eric was extremely helpful and informative. This is the way businesses are supposed to be managed!

Évaluation :

5

This was a fiasco experience this time...reserved 26' truck on 10/12 and had no truck available on pick up date...Uhaul wanted me to go to 3 other locations to find a truck...locked up my storage unit twice even after making payment arrangements to "Pay & Vacate" on truck pick-up date...they knew I was taking the truck out of state and should of made sure I had one even before giving it out to local renters.

Évaluation :

4

I've been renting U-Haul trucks for many many years . I would have to say this was the most pleasurable rental, employees were incredibly polite and thorough .

Évaluation :

5

Erik showed true care for his business and customers. We will gladly support his business whenever possible in the future.

Évaluation :

5

Except For when I called before I was going to drop it off at the location I spoke with a woman who told me I had to take it to this location. Which was further away from my house and anticipated and there were several closer locations. She also told me that someone was there waiting and expecting that U-Haul which was not true because I spoke with the owner and he told me no one had reserve the U-Haul. So she lied to me and made me drive all the way to the ghetto to drop off my car when it was unnecessary I also told her it was one of the worst experiences of my life and I was going to complain at the U-Haul store and she said they have nothing to do with it so don't bother. You say you record conversations look that conversation up on June 15. The owners name at this U-Haul location was Jian. I'm so pissed off for u haul chipping my pain, Giving me the runaround on the phone, lying to me and then making me take my U-Haul to a ghetto location when I didn't even need to because there was no one there expecting it and no one had reserved it and I confirm that with the owner. I'm going to write a bad review on Google and yelp because I'm tired of this this is not customer service

Évaluation :

1

The U-Haul truck was fine. The problem was the price. The price was double what was quotes. Complete rip-off. Avoid. Avoid. Avoid.

Évaluation :

2

The representative was great and attentive. The location was lacking and the vehicle was dirty. I was supposed to get a low mileage truck for a one way and this truck had just below 100k.

Évaluation :

5

Nothing. Eric has this down and is a pleasure to work with.

Évaluation :

2

Horrible uneasy online experience. Took a hike to register and then an hour when we got there to pick up. NO excuse that iPhones don't connect easily

Évaluation :

5

overall a good experience

Évaluation :

3

Office was dirty and smelled bad

Évaluation :

5

Rick and his staff were very professional, competent and friendly. Rick gave us helpful hints for our trip, and knew his business and the UHaul company policies very well.

Évaluation :

1

I was overcharged I am awaiting a call back before I file fraudulent charges with my bank

Évaluation :

4

none

Évaluation :

5

they were the best. Eric and Pat were so kind and helpful I felt like I was visiting family UHaul really has a gem of a team at this location Rated tip top

Évaluation :

5

Make it easier to locate the keys.

Évaluation :

3

Would have been nice if it was open longer hours.

Évaluation :

1

I will never rent another unit from U haul The worst customer service I have experienced Not problem with the location but UHaul

Évaluation :

5

Great guy and an easy transaction!

Évaluation :

5

The clerk was kind and understanding when we were a bit late compared to our ETA. He provided small-town kindness in a big city, which was hugely appreciated at the tail end of a hectic move!

Évaluation :

5

Friendly and welcoming, did a great job.

Évaluation :

5

2 thumbs up for City Building Supply Inc. they where super helpful and good communicator.