Customer Reviews for City Smoke & Groceries
(U-Haul Neighborhood Dealer)

Évaluation :

3

I had an issue with the van doors not locking. The problem was easily resolved by the store that rented the vehicle. Unfortunately, the customer service line was not able to assist by phone, they arranged for roadside assistance from a service not in my town that took 2,5 hrs to come and they took were not able to lock the doors. I was unable to leave the van packed overnight as needed sine the vehicle would not lock. I requested a partial refund due to the matter that literally ate 6 hours of my life and twice as much loading and unloading. I would still like a refund and recommend that the brand new vehicle with digital display have a manual in the vehicle and that customer assistance have access to this type of troubleshooting information or a tier two line be in place for those with assistance needs. I am happy with the gentleman that rented and assisted but it would have been better to have access to them for help since it was a one minute fix. Merci

Évaluation :

3

It was hard return the equipment since no one was there they had 2 dogs and no where to drop the keys off

Évaluation :

1

Clerk was late to open and he wouldn't give us our keys even after we showed him the receipt. We had to call customer service to talk to him, and he still didn't give us the key because he said his system is down. The customer service agent had to call local dispatch to convince him to give us our truck. When he finally gave us the truck, it was nearly on empty and was filled with trash inside. Highly disappointing. Please have this location do better.

Évaluation :

2

Staff was rude and mark down the wrong gas amount and I was charge extra. Luckily I took a picture of the gas gauge before returning the U-Haul and currently working with customer service to get my money back. I would not recommend this spot.

Évaluation :

5

Vehicles with touch screen to hook up to smart phones :)

Évaluation :

5

Fast and friendly service!

Évaluation :

3

Actually, I didn't know there was a full UHaul dealer near Hammer Lane at 7701 Tam O'Shanter Dr . l I would have preferred to leave the trailer there as it was right next to two businesses to which I had to go - I could have saved driving time.

Évaluation :

2

The truck was very dirty. Couldn't see out of the windows. Smelled like smoke in the cab. Only one guy working I had to wait for him to ring others up, it's a store, more kept coming in. Nice guy but needs more help.

Évaluation :

5

This location was a little sketchy Stockton is a rough area, and I felt like I was returning the U-Haul to a unsafe location yet the young man who helped me, was phenomenal, resourceful and very kind he was exceptional. Yep the location could probably use security.

Évaluation :

3

Trailer was out in the weeds. It worked well and was glad to have it. The Lodi store was clean and employees were very friendly and helpful

Évaluation :

1

They did not have an acceptable drop box. Cashier was rude, and what to charge me for a mess I received from Uhaul

Évaluation :

3

The location is okay but customer service could be improved. The whole logistics could be improved. When I got there to pick up my reservation, he acted like I was a new customer and had issues getting my info and reservation details. Granted, U-Haul did change my location of pickup at the last moment so it may not be the clerk's fault. The check--in procedure could be improved and make it more seamless.

Évaluation :

1

The guy working didn't know how to hook up the trailer and didn't tell me that. It came off while driving and the chp had to help me with it.

Évaluation :

1

The cargo van was very dirty on the interior and I was charged a cleaning fee, didn't sign papers the store worker said everything is online. Also made me make a down payment ? Very poor service

Évaluation :

3

Had 1/4 of gas and dirty inside and out

Évaluation :

2

I was charged incorrectly by an extra $40 on the fuel useage. I returned it with same amount. I asked them to correct it and they refused, saying I had to contact U-Haul corporate office. I have pictures of fuel gauge and odometer.