Le client n'a pas laissé de commentaire.
David Marcopul
Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)
(Rt 12 N)
Services dans cet établissement :
Pour nous contacter
655 Water StFitchburg, MA 01420
(Rt 12 N)
Services dans cet établissement :
Heures d’ouverture
- Mon: 9:30 am–5 pm
- Tue: 9 am–5 pm
- Wed: 9 am–2:30 pm
- Thur-Fri: 9 am–5 pm
- Samedi : de 9 h a.m. à 2 h p.m.
- Sun: Closed
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Excellent service à la clientèle. Experienced, curtious, knowledgeable & kind. I would recommend this U-haul location anytime. Merci.
rhoda riveria- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Luis Negron- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Renata Wiggin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Yaritza Ramos- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Douglas Friend- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Renata Wiggin- Évaluation :
- 5
No improvement needed! Great experience.
David Callahan- Évaluation :
- 2
My U-Haul pickup location was moved twice and not communicated, reserved and confirmed pickup time was changed and location was not opened when we came to get truck. Last but not the least scheduled drop off location was changed five hours after picking up truck. All locations were further away than expected
Ivana Muzik- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
David Cobban- Évaluation :
- 5
Just keep on doing what you are doing. You guys are excellent.
MOSES NKWENTI- Évaluation :
- 5
Everything was easy. Setting up reservation was easy, pick was also quick and easy and lady at the desk was very friendly and helpful!
RICK RAYMOND- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joseph caban- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Ronald LeBlanc- Évaluation :
- 5
Josh is the best! Very respectful and very understanding. Thanks
Vincent Santana- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eva feliciano- Évaluation :
- 3
The self serve is not very straight forward. Ran into several technical issues both when picking up and dropping off the truck. Website would lag and not function properly. When dropping off, I Took pictures of everything , submitted, and then it asked me to take pictures again. Then at the end it just booted me out and didn't give me a confirmation that I had returned the truck by the agreed upon time which I did, I turned it in early.
Jean-Pierre Reyes- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARGARET SHERWOOD- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dwight Fitch- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lisa Marie Skyler- Évaluation :
- 5
Excellent customer service at pick up, very helpful information and clear instructions!
Sharon Cormier- Évaluation :
- 5
Easy quick friendly staff
Susan Doiron- Évaluation :
- 5
I loved working with Josh. He walked me through my options, and because of that, I rented the right equipment for the job. He was extremely professional and acknowledgeable, so much so that I will be coming back to this U-Haul location from now on!
Todd Lavallee- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
mike sheldon- Évaluation :
- 3
Very friendly and accommodating.
rick jones- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Patricia Checchia- Évaluation :
- 5
Online ordering was easy and pick up was easier. Awesome experience
Kerri Whitney- Évaluation :
- 5
Professional customer service. Clean vehicle, very nice people
Youssef Wahhab- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
PHILAMINA DAY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Adelita Negron- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DANIEL RIVERA-FIGUEROA- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Alyshia Johnson- Évaluation :
- 5
Great people running this operation. Very efficient.
william munroe- Évaluation :
- 5
The lady working the office was so nice. Great customer service.!!
Yaicta Robles- Évaluation :
- 1
no one was there when I came to drop off thr trailer at around 2:30pm Never will go there again. May use another rental company
EDWARD fusco- Évaluation :
- 5
Just maintain what you’re doing. Good experience.
MICHAEL CROWLEY- Évaluation :
- 5
Best customer service that I have experienced in a long time regardless of industry.
michael forbes- Évaluation :
- 5
The people who work there are great, and the trucks were in excellent shape, but the requirement to use the app to pick up did not work well for me. The internet access is not good there, and the app failed to access my location (even though my location services were on) was failing to upload the required pictures. It took me almost an hour, and a long phone call to support, to complete the pickup process. Therefore, I'm not likely to use this location again.
Jennifer Barlow- Évaluation :
- 5
Merci.
Miranda Tozier-Robbins- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julie Anderson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
nydia robledo- Évaluation :
- 5
Use the App. Easy to get to. Easy to drop off. Workers are friendly.
Shaun Francis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Theseus Martinez- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Eynialbele Nogueras- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cora Silverberg- Évaluation :
- 5
Convenient drop off
Peter Mason- Évaluation :
- 5
Guy behind the Desk was awesome. Super friendly and easy to deal with.
Daniel Wilson- Évaluation :
- 5
The best uhaul I was in whole my life
PAULO CESAR- Évaluation :
- 5
Uhaul woman in charge was very nice, very friendly and helpful!
Rhonda Thomas- Évaluation :
- 5
Kind, professional staff
migdalia velez- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Valerie Berthiaume- Évaluation :
- 4
have a parking lot for customers
Guillermo Arias Padilla- Évaluation :
- 4
The customer service agent was great. The location inside the customer service entrance seemed to be dirty and not very well maintained at all. I was happy with everything related to renting the U-Haul truck.
Kenneth Carabba- Évaluation :
- 5
For trucks you need some with lift gates
JOSEPH BROGNA- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Paula Woodliff- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Chris Turner- Évaluation :
- 5
Always satisfied with service
Olga Rosado- Évaluation :
- 5
Very easy pick for my trailer and was on way. Awesome customer service
Randy Bernard- Évaluation :
- 5
Very helpful.
Christine Weaver- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Susan Thompson- Évaluation :
- 5
Do the maintenance often to the trucks or at least do a drive test before rent them out.I got a 26 foot truck in rough and unsafe conditions .
Armando Sanchez- Évaluation :
- 4
Dropped the ball on my original reservation. Per cust service rep and verified by rent location. You owe me $25 off milage fee snd $50 off total rental charge put back in my card. Want to know how quickly this will happen.
Michael Clancey- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Joanne Boudreau- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
beatrice Jordan- Évaluation :
- 3
A hillside for trailer drop off is not great
Thomas Geis- Évaluation :
- 5
The rental and return process was made very easy for us. I don't think you should change anything. Great job.
tina roderick- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Dennis Hogan- Évaluation :
- 5
The guy working at this location was super friendly and helpful!
KAYLEE BELL- Évaluation :
- 5
Great customer service staff went above and beyond to make sure we were able to get rental the same day
Kathryn Paneuf- Évaluation :
- 5
The staff at City Stirage were friendly, helpful and accomodating!! I will reccomend them to all my friends!!
MAURIE BERGERON- Évaluation :
- 5
God
Francisco Hernandez- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Timothy Floria- Évaluation :
- 5
The facility was alittle tight for drop off but would still go back. The gal was awesome! I have aproperty listed in Mason on highway rte 31&Rte 124 that would make a great location google 443 Fitchburg Road Mason,NH 03048 and check it out. 5 acres house for income fully redone and 24 x 80 building with heat and dry (office ready) Diane Knisley Stoudt Realty 603-235-7228 Would love to see you in NH
paul knisley- Évaluation :
- 3
Awkward return location as there were lots of returned vehicles and little empty parking space. However, attendant was very helpful.
Katherine Currier- Évaluation :
- 5
I appreciate good service
PETEROMARY KIURE- Évaluation :
- 5
Everything went perfectly! THANK YOU!
chris gionet- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAMMY VALCOURT- Évaluation :
- 5
Just keep doing what your doing.
Milagro Ortiz- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ANDY CLINE- Évaluation :
- 5
I was very content acting manager was knowledgeable and friendly thank you
BRUCE GOVE- Évaluation :
- 5
Deanna is awesome! So easy to work with and exceeded all of our expectations!
Chris Turner- Évaluation :
- 3
Very pleased with the customer service. The pick up process was quick and easy and the Rep who set me up was very pleasant and helpful.
Kelli Bukofser- Évaluation :
- 4
Not alot of parking
Susan Pope- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tammy Soucy- Évaluation :
- 3
After hours drop off only. Initially was set up to drop off at another location that apparently no longer is a participating U-Haul vendor which was frustrating. Your system should have reflected this. However, that issue had nothing to do with this location.
Douglas Friend- Évaluation :
- 5
Josh, was great. Thanks
Timothy Morris- Évaluation :
- 5
The representative at the water street location in Fitchburg was very professional and helpful.
SULTAN SAADEH- Évaluation :
- 5
Wonderful experience and staff friendly and helpful. Great job! thank you.
Saint Bernards- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Zachary Shaw- Évaluation :
- 5
Insane mileage charge. Won't be renting again.
Samantha Cormier- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Kevin Newton- Évaluation :
- 5
Continue what you’re doing!
CALVIN ELLIS- Évaluation :
- 5
Customer service was GREAT. Pick up and drop off was super simple and fast. Everything was explained in detail!!! Great overall experience!
Drue Aldin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
yesenia francis- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NILTON RODRIGUES- Évaluation :
- 5
They made this easy. First time I have used them and will do again.The staff was very knowledgeable, efficient & helpful. Thanks for working with me.
ANTHONY PARENTE- Évaluation :
- 1
That drive towing a 5×8 trailor across country was the WORST experience of my life. There was damage around the driver side wheel well when I picked it up and that should have been the RED flag. The trailor towed like a lead weight and was causing me to spend double the amount of gas I was estimated at with my truck. The axle clunker every once in awhile, but I was under time constraints to get from Massachusetts to Washington state. The axle locked up on a bridge with a left handed corner. I went to pick up speed to make it up a slight hill and that left wheel locked up and cam right around and sent me into the guardrail on the opposite side of the road. With heavy front end damagedamage. I will NEVER use you or tell anybody to use you. I am spreading the word on your junk equipment!!!
jason bombard- Évaluation :
- 5
Same
Steven Sterner- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Thomas Rathburn- Évaluation :
- 5
Excellent personnel.
Rodolfo Lopes Louredo Teles- Évaluation :
- 5
Very good customer service. Easy to reserve. Would definitely recommend to others
Privacy Request | Premières impressions- Évaluation :
- 5
Very quick and easy to reserve. Good customer service upon arrival at the unit
Privacy Request | Premières impressionsServices supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!