Évaluations des clients City Tire

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de City Tire

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Megan F. le

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The staff was friendly, but we were not given the proper amount of equipment (blankets). Also a crew was sent to our house to do a brake test? And we waited over an hour before we could continue loading the truck with our furniture.

Kurt B. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Laura Catherine T. le

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UHaul website still down and so could not return truck by cellphone as "location" of truck could not be verified. Had to wait for City Tire to open to return vehicle; making me an hour late for work. But no hassles returning and was done in 5 mins with receipt by email within another 5 mins.

Mitchell V. le

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Le client n'a pas laissé de commentaire.

Farid A. le

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your useless MCP can call me to get an answer.

Kevin T. le

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Easy pick up and drop off. Great service overall.

Clayton H. le

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Le client n'a pas laissé de commentaire.

Jeff M. le

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Le client n'a pas laissé de commentaire.

Leah T. le

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I returned the vehicle on time. The clerk in the location was busy with other customers and told me to give him the keys anand he would take care of it. He then processed the return when HE got around it it, which was late, and charged me a extra day for late fee plus coverage ($60) without my consent. I have now called the number twice and no one has picked up and there is no voicemail.

Gary k. le

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Le client n'a pas laissé de commentaire.

Tai Wing A. le

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Le client n'a pas laissé de commentaire.

neita b. le

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Le client n'a pas laissé de commentaire.

Edna P. le

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I rented a dolly and when i picked up i asked specifically if the dolly is in the truck the guy said yes when i got to my place it wasn’t there when i called to ask they say i need to pick it up again i only had a couple of hours reserved for my condo elevator so i was pressed for time and couldn’t , not impressed with this at all.

Tracy Z. le

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When I booked the rental I asked for the Langley location but the pickup was in Port Coquitlam. I was sent a notification that the Port Coquitlam store opened at 9:00 am but it doesn't open until 9:30! Also they did not have the appliance dolly I requested so I had to go to Langley to get one and when I arrived at the Langley location, there was a 15 ft. truck in the parking lot!!! why couldn't I get the truck where I wanted? the excuse I always get from Uhaul is availability at time of pickup but this is clearly not the case in this instance! I wont be renting from Uhaul again as customer service does not seem to be a priority!

Louise R. le

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Le client n'a pas laissé de commentaire.

Zachary B. le

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Le client n'a pas laissé de commentaire.

DALE E. le

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This Location was Great. Originally thew truck was to be picked up at 13425 King George Blvd, Surrey, BC. The staff at the Surrey location were great as well. My Issue is with how Uhaul Deals with equipment (Truck) availability. I was contacted 2 days prior to pick up with a confirmation guaranteeing a 26' truck at 7am the scheduled time, I confirmed this further by visiting the location and getting face to face confirmation, then the day before pick up I received a telephone confirmation TELLING me that my 20' truck would be ready for pickup at 830 am...The Real Problem is that I was Not contacted letting me know there situation and presented with a list of possible solutions. there solution of a smaller truck later in than originally scheduled would not work for me because of the sale of the house. I had to confront the call center, the location, and then the call center again before getting any possible solution. I was told at one point by the Surrey location staff (Who also said they couldn't look up truck availability at other locations) that there were no 26' trucks available in the entire lower mainland, this turned out to be false. The call center eventually found a 26' truck at City Tire (Who was relieved to get rid of this huge truck since there were 2 26' trucks sitting there using up all his parking). My advice to U-HAUL, when you have a truck scheduled at it breaks down or your scheduling changes for some reason... Call your customer Explain your situation, apologize for the inconvenience, and present options to your customer, work WITH your customer, to find a reasonable solution that works for everyone. In closing; U-Haul customer service/scheduling did find a solution. Getting to that solution was painful and didn't need to be, there was a truck available not far away.

Brent S. le

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Next time someone reserves a truck for a specific time and date, try and make sure you actually have a truck for that person at that location. We had to go out of our way to pick up and also lost our movers because the truck was 6 hours late.

CHARMAINE L. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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I wanted to return to imperial storage they were quite rude and said not here. Did not even tell me the direction to go. The drop off has poor signage closed. No direction where to leave the truck. Not happy with drop off.

Randall M. le

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The fellow helping me at the Broadway PoCo location was great and the truck worked as expected. I was hoping for tie-down straps which I understood were included. Actually trying to arrange the truck using the on-line system and customer service was horrible - I booked on-line, confirmed the booking face-to-face with Uhaul in Port Moody and 2 times over the phone with Uhaul customer service and they still got it all wrong. I had two calls from Uhaul customer service AFTER I dropped the truck off asking me where the truck was...a very frustrating experience. Glad I don't need moving trucks often.