Évaluations des clients City Wash & Lube

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de City Wash & Lube

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JAMES B. le

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Owner has a great deal of experience in business and knows his job well representing UHAUL...thank you again..

JAMES M. le

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Le client n'a pas laissé de commentaire.

Lisa Lin T. le

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Fraudulently charged my credit card $500 when I dropped off truck, when I had already paid over $600 when I picked up the UHaul. Beware. Use another company.

Ruthann S. le

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easy as could be will use them again if I need too thanks

Damon R. le

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Facility supposed to open at 8AM. I arrived at 8:20 for an 8:30 reservation. Facility was closed until 8:50. I spent the next 20 minutes having to move the reservation twice, I only went back to this facility instead of driving 20 minutes to the next one because it would save me over an hour of driving. Employee was rude, surly and self absorbed and did not bother apologizing until the very last moment when the trailer was loaded up. the trailer chains were too long and the employee didn't bother securing them properly, so I had to spend time at home correcting them. The inside of the trailer was dirty and littered with small metal bits (looked like contact ends for spark plug wires). The trailer door at one point jammed up in the ceiling of the trailer and had to be extracted with a pry bar. A huge pain in the... you know, pretty much from start to finish. I cant say I wasted my money but I can say I hope to run screaming in the opposite direction of UHaul whenever possible/pragmatic (I forsee actually needing a trailer again in a few months and have already researched that uhaul may be my only option... maybe I can buy one instead and sell it at my destination).

Angela W. le

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Owner was very respectful and helpful.

William A. le

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Le client n'a pas laissé de commentaire.

Richard Z. le

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Excellent service

carolyn R. le

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Please make your website user friendly. I had a hard time renting a truck and tow dolly because there is no option to add the dolly on. Your Uhaul person at my location had problems with it too. He is a really nice guy and very efficient. I like working with him.

Larry E. le

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Le client n'a pas laissé de commentaire.

Virginia C. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Very Friendly !!!

Sean W. le

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Le client n'a pas laissé de commentaire.

Stephen B. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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Le client n'a pas laissé de commentaire.

Christopher L. le

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They was very helpful

Michael G. le

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Very professional and courteous. Will deal with again compared to pickup location. Thanks Wash and Lube Maynardville.

Mark M. le

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The vehicle was nasty. Had a mountain dew bottle that had apparently leaked all over the back of the truck. I had to clean out all the debris and mop it before I could load my furniture into the truck.

Patrick D. le

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Le client n'a pas laissé de commentaire.

Grace E. le

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The driver door didn't open up very wide and when my grandson opened the door to get in it closed on his left forearm and severely bruised it enough we thought the bone was cracked. it also damaged his knee. I had to take him to Urgent care because of the injuries. The doctor said if it had been 1/4 inch over more he would have to had emergency surgery. The engine light came on just over halfway through our trip. We stopped and checked the oil , even though the oil light never came on, and there was less than a 1/6 inch of oil showing on the dipstick. We were given the choice to wait for service (approximately 1 hour) or get oil ourselves. We walked to the parts store for oil, which emptied almost a five quart jug. We drove the truck about 30 more minutes and stopped to make sure the dipstick was showing enough oil plus the engine had started knocking. We had to stop and call for service. Waited just over an hour for that. Service man said there was nothing we could do and received permission from UHaul to continue driving to our destination, which was about 2 more hours. The only stops we made were for gas two times and the two times with truck trouble. A 6 1/2 hour trip took us 12 hours. I called the UHaul claims department to report the injuries to my grandson. The injuries occurred while still in the parking lot of the rental place. If I have anything to do with it, I will never use UHaul for anything. I have nothing good to say regarding vehicles that are not mecanically maintained and then rented to unsuspecting customers.

dam I. le

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Le client n'a pas laissé de commentaire.

Jim B. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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Le client n'a pas laissé de commentaire.

Dawn H. le

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Le client n'a pas laissé de commentaire.

Danny A. le

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Le client n'a pas laissé de commentaire.

JAMES M. le

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Le client n'a pas laissé de commentaire.

CARLENE H. le

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Excellent service. Excellent equipment

scott V. le

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I needed a trailer for two days. I was charged for 4 days. I contacted U-Haul about a refund and was told that the price was a Point A to Point B price and not a daily rate. Not really happy about that considering at no time was it ever mentioned that it was anything other than a daily rate.

Tim P. le

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Le client n'a pas laissé de commentaire.

Allen K. le

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Le client n'a pas laissé de commentaire.

willis D. le

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Le client n'a pas laissé de commentaire.

jeff A. le

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Le client n'a pas laissé de commentaire.

Martia F. le

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The employee (Ray) of City Wash and Lube was veryunprofessional and rude. I have rented a Uhaul several times at various locations and have always had a pleasant experience but unfortunately that was not the case this time.

Geoffrey F. le

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Nothing!!! Ray was totally awesome!! He understood that I was dealing with a bad situation. He turned a horrible experience into a fantastic one. That is what a uhaul dealer is supposed to be like. Thank you Ray.

David C. le

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Great customer service, I would recommend this location to anyone.

Marcia S. le

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The employees were respectful. The equipment had lawn care equipment and not ready, even though I arrived an hour later than scheduled. The indicator was not working before I pulled off, but the employee said it was dim and would brighten up once I got going. It never did. On the interstate, people were trying to pass me on the right even after I thought I had my indicator on to move into the right lane.

Johnny C. le

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The equipment that I rented was a car hauler. These car haulers primary safety devices are their front tire straps for anchoring the car in place. The one on the drivers side only had about 10" of feed left on it when I picked it up and I pointed it out to the renter however there was nothing that he could do about it. Fortunately for me I had a tow strap that I was able to cut and improvise for the haul but it cost me a $25 tow strap plus the aggravation of rigging something to work on a piece of equipment that I was paying $60 for.

Sean B. le

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Le client n'a pas laissé de commentaire.

James C. le

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Very helpful nice people to deal with.

Daniel C. le

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Le client n'a pas laissé de commentaire.

Margaret C. le

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I was quoted one rate from U-Haul and then charged a higher rate and was told that I would have to take it up with U-Haul that it wasn’t their problem. The truck was not cleaned out it was covered in a brown dust which while loading my stuff was noticed on my mattresses before I could do anything about it.

Rick S. le

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Le client n'a pas laissé de commentaire.

Peter R. le

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Le client n'a pas laissé de commentaire.

Kelly W. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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Le client n'a pas laissé de commentaire.

Derek S. le

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Excellent. Ty

Laura L. le

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The problem isn’t with the location. It’s with the website. You offer locations that are no longer available and then change the reservation to a different location. This makes for more mileage that you then charge us for. Horrible business.

Don M. le

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Le client n'a pas laissé de commentaire.

Jodie D. le

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Le client n'a pas laissé de commentaire.

DALE D. le

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Le client n'a pas laissé de commentaire.

Dale D. le

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Le client n'a pas laissé de commentaire.

Rick S. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Great folks worked well!

Daniel F. le

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Le client n'a pas laissé de commentaire.

paul R. le

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Great service & great equipment! Very happy with all aspects of my experience. Location personnel extremely helpful!

Willard B. le

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Le client n'a pas laissé de commentaire.

Randy T. le

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Excellent service

MARK W. le

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Le client n'a pas laissé de commentaire.

Randy T. le

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Le client n'a pas laissé de commentaire.

Regina D. le

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Le client n'a pas laissé de commentaire.

Kelly W. le

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Le client n'a pas laissé de commentaire.

joseph B. le

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very good, i will use them again..

willis D. le

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Le client n'a pas laissé de commentaire.

dawn P. le

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Le client n'a pas laissé de commentaire.

patricia D. le

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Wanted the trailer that fit a queen size bed that's not what we got then the guy didn't know how to refund the trailer to give us the right size so our box spring didn't make the trip had to fold the mattress to get it in this was the whole point of renting the trailer so now I have to buy a box spring

donnald W. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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Le client n'a pas laissé de commentaire.

Byron C. le

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Le client n'a pas laissé de commentaire.

John D. le

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The trailer has not been swept out after the last juice and the passenger side marker lights brake lights and turn lights would not work

Larry D. le

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Very friendly.

Stephanie T. le

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Le client n'a pas laissé de commentaire.

irene B. le

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Le client n'a pas laissé de commentaire.

Seguin W. le

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Le client n'a pas laissé de commentaire.

Bobby W. le

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The staff was friendly and courteous but the computer was slow and the time spent in there was entirely too long when we were rushing to take stuff to our son and return other stuff in one day seveal hours away.

jerry G. le

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Le client n'a pas laissé de commentaire.

Steve T. le

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I had requested 10 pads/blankets and the dealer did not get that part of my reservation and did not have any blankets at the office. I'm not sure where the mix up occurred, but I have a copy of the reservation that clearly requests blankets. Also, the trucks should be FULL of gas,not 1/4 of a tank. Every other car rental company I've er rented from always has the tank full at the time of rental. This is terrible customer service. The only reason I still would recommend this location is because I know it is a corporate decision not the dealers fault!